NETWORK INTEGRATION TECHNOLOGIES LTD

Keepnet Human Risk Management / Cyber Awareness Training

Keepnet Labs focuses on cyber security, particularly human factors, using advanced technology and behavioural insights to enhance digital security across organisations. It provides comprehensive solutions for managing human-related security risks with tools like phishing simulators and incident response platforms, aiming to foster a proactive and resilient security culture.

Features

• Threat Intelligence
• Email Threat Simulation
• Phishing Simulation
• Vishing Simulation
• Callback Simulation
• Smishing Simulation
• Quishing Simulation
• Incident Response
• Threat Sharing
• MFA Phishing

Benefits

• Uncover exposed email accounts in data breaches
• Penetration test with known attacks to fortify security
• Test user's susceptibility to phishing attacks
• Test user's susceptibility to vishing attacks
• Test user's susceptibility to callback attacks
• Test user's susceptibility to smishing attacks
• Test user's susceptibility to quishing attacks
• Respond 45x faster to malicious email based attacks
• Share threats with similar companies to protect each other
• Test user's susceptibility to MFA phishing attacks

£1.50 to £36 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim@itogether.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

584711739554733

Contact

Tim Ripper
01133410123
tim@itogether.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • An updated operating system (Windows 7 or more recent)
  • Internet speed above 1Mbps download

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 2 hour response time for p1; 4 hour response time for p2; 6 hour response time for p3
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 24x7 support and consultancy Service management and configuration changes Both a dedicated Account Manager and access to the support team are included in the above costs. Support includes: - Rule based changes - Configuration changes - User creation and deletion - Software updates and management *critical patching and minor OS configuration changes / updates. - Guaranteed SLAs - Quarterly Service Review All prices are ex VAT
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A customer success manager who is an expert in Keepnet will run a full onboarding process including integrations, technical training, and using the product together for the first time. ; ; In-depth documentation with video tutorials provided to all customers
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: A customer success manager who is an expert in Keepnet will run a full onboarding process including integrations, technical training, and using the product together for the first time; ; In-depth documentation with video tutorials provided to all customers
• End-of-contract process: Unless the contract is renewed, functionality of the service (as described in the service features section) will cease on the day of expiration. The service will remain accessible. If the service is not renewed after 30 days of expiry the service will be terminated and all configuration deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Single pane of glass web app to manage human risk all in 1 place
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Text alternatives for non-text content, video captions, sufficient color contrast, keyboard navigability, and accessibility supported by assistive technologies
• API: Yes
• What users can and can't do using the API: Keepnet has a fully open API with indepth documentation to allow for endless integration and automation by calling our API
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Phishing customisation ; Phishing customisation ; Vishing customisation ; Smishing customisation ; Quishing customisation ; Callback customisation ; The whole solution can be whitelabelled ; Custom reports ; Admin users of the platform can customise

Scaling

• Independence of resources: Keepnet is ultimately scalable with demand

Analytics

• Service usage metrics: Yes
• Metrics types: Activity log; Usage reports ; Simulation reports ; Training reports
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Keepnet Labs

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Request an extraction/deletion from the support team
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.00% up time ; Customer will be entitled to receive a credit equal to the pro-rated amount of fees applicable to the downtime as measured within two (2) or more consecutive calendar months during which the Service Uptime fell below 99.00%
• Approach to resilience: We use AWS and Azure datacentres only
• Outage reporting: Dashboard announcement ; Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Other
• Other user authentication: SSO
• Access restrictions in management interfaces and support channels: Customisable user roles for all users of the platform
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CFE Cert
• ISO/IEC 27001 accreditation date: 4/4/24
• What the ISO/IEC 27001 doesn’t cover: -
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our security governance best practice is closely linked to risk management and information security (the company is aligned to ISO27001), the disciplines complementing each other.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We recognise that changes (the addition, modification, or removal of anything) to the organisation, business processes, information processing facilities, and systems that affect information security needs to be effectively managed and is extremely important in ensuring the quality delivery of our services. We are aware that ineffective and uncontrolled change management could potentially result in significant system disruption, data corruption or loss. We have formulated this Change Management Policy / Process in order to address the opportunities and associated risks.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The purpose of this policy is to define web application security assessments within the platform. Web application assessments are performed to identify potential or realised weaknesses as a result of inadvertent misconfiguration, weak authentication, insufficient error handling, sensitive information leakage, etc. Discovery and subsequent mitigation of these issues will limit the attack surface of our services available.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our DPA explains the procedure to be followed by information system owners or any other relevant users of the organization to implement the requirement specified in the information security policy regarding monitoring system access and use.; This procedure applies to all users of Keepnet Labs’ information systems and information assets regardless of location, third parties in respect of the service that they provide and asset owners with respect to the assets that they own.
• Incident management type: Supplier-defined controls
• Incident management approach: Our DPA outlines this procedure is to record and be informed of company information security and personal data breach incidents and perceived weaknesses, to respond to security breaches, to create an action plan against violations and weaknesses, and to take measures against threats with the information obtained.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At ITogether, we're committed to reducing our environmental impact and supporting our clients in their sustainability goals. Our G-Cloud services leverage energy-efficient cloud infrastructures to minimise carbon footprints. By optimising server utilisation and promoting remote work capabilities, we significantly reduce the need for physical hardware and office space, leading to lower energy consumption. Our cloud solutions also enable clients to monitor and manage their energy usage more effectively, helping them make informed decisions that contribute to a greener planet. Embracing cloud computing is a step forward in the fight against climate change, aligning with our mission for a sustainable future.

  Covid-19 recovery

  Our G-Cloud services play a crucial role in the recovery from the COVID-19 pandemic by enabling seamless remote work and maintaining business continuity. We provide secure, scalable cloud solutions that support remote collaboration, ensuring organisations can operate efficiently regardless of location. This adaptability is vital for businesses navigating the challenges posed by COVID-19, allowing them to sustain operations, safeguard jobs, and continue serving their communities. By facilitating a digital-first approach, we help organisations emerge stronger, more flexible, and ready for the future.

  Tackling economic inequality

  ITogether’s G-Cloud services contribute to tackling economic inequality by providing access to cutting-edge technology for all sectors, regardless of their size or financial capabilities. Our cloud solutions democratise technology, offering small to medium-sized enterprises (SMEs) the tools to compete on a level playing field with larger corporations. This access stimulates innovation, drives business growth, and supports job creation, directly addressing economic disparities. By offering scalable and affordable IT solutions, we empower organisations to focus on growth and development, fostering a more equitable economic landscape.

  Equal opportunity

  At ITogether, we believe technology should be accessible to everyone. Our G-Cloud services are designed to ensure equal opportunity, providing tools that support accessibility and inclusivity. By implementing solutions that cater to diverse needs, we help public sector organisations serve their communities more effectively, breaking down barriers to digital engagement. Our commitment extends to offering training and support, ensuring all users can fully leverage the benefits of cloud technology. This approach not only enhances service delivery but also promotes a culture of inclusivity and equal opportunity in the digital age.

  Wellbeing

  Our G-Cloud offerings are designed with wellbeing at their core. By facilitating remote work and flexible schedules through cloud-based solutions, we support a healthier work-life balance, reducing stress and increasing job satisfaction. Our services also enable organisations to provide their teams with the tools they need to collaborate effectively and securely from any location, fostering a positive work environment. Moreover, our commitment to reliable and efficient IT infrastructure means that employees can focus on their core tasks without the added pressure of technical issues, contributing to overall wellbeing in the workplace.

Pricing

• Price: £1.50 to £36 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We offer a free proof of value for up to 20 end users to trial all of the products in the solution

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tim@itogether.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.