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ROQ Limited

User Acceptance Testing (UAT)

By engaging with the business/user community early in the development lifecycle, Roq enables effective and rigorous management/coordination of the User Acceptance Testing (UAT) phase of projects and programmes. The key to success is building trust through understanding the business challenges and ensuring UAT delivers real value.

Features

  • Early engagement with the business to gauge key business risks
  • Preparation of UAT strategy/approach document in collaboration with business users
  • Management of key dependencies including environments, data and preceding phases
  • Secure the necessary technical support for the UAT phase
  • Ensure business users are trained appropriately in solution under test
  • Mechanics of conducting UAT are communicated effectively
  • Clear and transparent progress reporting during UAT preparation and execution
  • Co-ordinate the UAT test specification, leading workshops as required
  • Ensuring UAT defects are appropriately managed and resolved
  • Test Automation utilised where possible to speed execution cycles

Benefits

  • Approach to UAT is aligned to business and project risks
  • Business users have confidence in the process and solution
  • Stakeholders have clear insight into progress of the phase
  • Provides the testing and technical knowledge required for UAT success
  • Coverage of the solution under test during UAT clearly understood
  • Resources required to deliver the phase are clearly identified
  • UAT phase has the appropriate technical support
  • Defects are recorded, managed and resolved appropriately
  • Test automation accelerates execution of repetitive tasks
  • UAT delivers the desired benefits, driving out business process issues

Pricing

£395 to £1,100 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.moore@roq.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 8 5 1 4 5 0 0 0 0 3 3 2 8 3

Contact

ROQ Limited David Moore
Telephone: 07725591105
Email: david.moore@roq.co.uk

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Roq is a values-driven, outcomes-focused software testing consultancy. We place client needs at the core of our service delivery model, adopting a proprietary Understand>Define>Deliver approach to each client engagement. As an independent provider, we have the expertise and acute focus on quality needed to provide thought leadership in this area. To fully understand the requirements, this may involve a short discovery exercise, working with senior stakeholders, suppliers, and partners (as early as possible) to determine key objectives, timelines, and other variables – in keeping with our ‘shift-left’ ethos.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
No

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
Roq provides support related to Quality Engineering, Software Testing and Quality Assurance. This is done via the client's most appropriate channel, i.e. by phone, email, in-person, web chat, or other collaboration platforms. Each of our clients is also assigned a managing consultant, accountable for ensuring that Roq is meeting any agreed key SLAs and building a strong partnership to anticipate any fluctuations in demand. Typically they will hold regular meetings (usually face-to-face) as regular checkpoints, to discuss engagement performance and handle any commercial elements of the engagement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

Roq considers protection of the environment in which we live and operate to be sound business practice. We endeavour to reduce our environmental impact to an absolute minimum in the following ways:

• We use a local company for recycling all our plastic, metal, paper and cardboard

• We operate a predominantly paperless office where printing is kept to an absolute minimum and we use electronic documents where possible

• We provide a mains-fed water cooler in the office to reduce the use of plastic water bottles

• We endeavour to keep wastage to a minimum, using all resources in an efficient yet effective manner

• We ensure all employees are aware of this policy and our collective responsibilities so that we all work within an environmentally aware culture

Equal opportunity

It is Roq's aim to create an environment that encourages and values diversity. We aim to draw upon the widest possible range of views and experiences in order to meet the changing needs of our colleagues, clients and partners. We seek to promote diversity and to respond to the needs of all individuals in a fair, consistent and equitable manner, whilst observing our responsibility to current legislation.

Wellbeing

All Roq employees have access to the Employee Assistance Programme (Wellbeing Hub). This programme offers free counselling, financial and legal advice as well as online information regarding areas such as moving house, consumer disputes, divorce, speeding tickets, child support and wills. The service provided is anonymous and we have no visibility of who has contacted the Programme or what it was regarding.

Pricing

Price
£395 to £1,100 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.moore@roq.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.