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CDW Limited

CDW Sophos Intercept X Advanced

Sophos Intercept X is an advanced cybersecurity solution designed to protect against evolving threats. Combining deep learning technology (AI) with endpoint detection and response capabilities, Intercept X shields organizations from malware, ransomware and exploits. Its proactive approach identifies and neutralizes threats before they can cause harm, ensuring robust digital security.

Features

  • Anti-ransomware
  • Machine Learning and Artificial Intelligence (AI) and Behavior Analysis
  • Exploit Prevention
  • Peripheral Control (Device Control)
  • Application Control
  • Intrusion Prevention System (IPS)
  • Root Cause Analysis
  • On-demand Endpoint Isolation
  • Centralised Management
  • Real-time threat intelligence

Benefits

  • Application Control
  • Peripheral Control
  • Data Loss Prevention
  • Web Security
  • Scheduled Reports and Queries
  • Consolidated protection into a single cloud platform.
  • Reduce time and effort spent managing IT security.
  • Automatically respond to security incidents.
  • Web-based management console.
  • Predefined administration, help desk, and reporting roles.

Pricing

£12.61 a user

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 8 5 4 6 4 0 8 8 5 4 7 4 5 1

Contact

CDW Limited Andy Wood
Telephone: 0161 837 7744
Email: tenders@uk.cdw.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
"Windows 7, 8.1, Windows Server 2008 R2, Windows SBS 2011, Windows Server 2012 and Windows Server 2012 R2 can only be supported upon purchase of Extended Support.
https://support.sophos.com/support/s/article/KB-000039324"
System requirements
  • Supports Windows 7,8,8.1, 10 and 11
  • Windows Endpoint: Free disk Space 8GB RAM 4GB CPU Cores-2
  • Windows Server 2008R2,SBS2011, 2012/R2,2016,2019 and 2022.
  • Windows Server:Free disk Space 10GB RAM 8GB CPU Cores-2
  • Mac:macOS 12/13/14 Intel-based Macs(64-bit) macOS 12/13/14(Native) Apple Silicon(M1 Series)
  • MacOS:Disk space: 2GB free RAM: 2GB
  • Amazon Linux/2 CentOS7 Debian 9/10 Oracle Linux 7/8 RHEL
  • 7/8/9 SUSE Linux 12/15 Ubuntu 18/24.04 LTS
  • Linux:Kernel 2.6.32+ Free disk space: 1GB Free Memory: 1GB
  • VMware vSphere/ESX VMware Workstation Microsoft Hyper-V Server Citrix XenServer

User support

Email or online ticketing support
Email or online ticketing
Support response times
Sophos Support is available 24 hours per day, 7 days per week, 52 weeks per year, including statutory, public, and bank holidays.

For Enhanced Support Plan:
Critical Within 4 hours
High Within 8 hours
Medium Within 24 hours
Low Within 24 hours

For Enhanced Plus Support Plan:
Critical Within 1 hour
High Within 2 hours
Medium Within 24 hours
Low Within 24 hours

Please see this link for details (page 9):
https://www.sophos.com/en-us/medialibrary/PDFs/Support/Sophos-Support-Services-Guide.pdf
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
No testing has been completed at this time.
Onsite support
Yes, at extra cost
Support levels
Enhanced
• 24/7 multi-channel support
• Software downloads, updates, & maintenance
• Access to support knowledgebase and support forums
• Warranty (Appliances only)
• Hardware replacement (Appliances only)
• Remote assistance support

Enhanced Plus - includes all features of the Enhanced plan above and the following:
• Remote consulting
• Priority case and sample handling
• Phone calls routed to senior Technical Support Engineers

TAM - includes all features of Enhanced and Enhanced plus with the following:
• Named Technical Account Manager (TAM)
• Front of the line access to product information
• Personalized communications and alerts
• Performance and feature optimization
• Enhanced escalation
• Emergency Onsite Support

Please see this link for reference:
https://www.sophos.com/en-us/support/technical-support
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The following resources are available:
• Sophos Central Admin Help:
https://docs.sophos.com/central/Customer/help/en-us/index.html
• Sophos TechVids:
https://techvids.sophos.com/
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
"Data such as alerts, logs, and lists of devices can be readily exported out of the customer’s Sophos Central environment at the customer’s discretion.
Sophos Central also has a Logs & Reports section that contains several reports that can be exported to PDF or CSV."
End-of-contract process
Entitlement ends and customer is responsible for uninstallation and configuration

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Sophos Central has a simple and intuitive dashboard, offering easy navigation and alert functions. Sophos Central provides default policies and recommended configurations to ensure you get the most effective protection from day one.
The Management console is web-based and can be accessed on supported browsers here:
https://cloud.sophos.com/

For the Endpoint User Interface:
It can be opened on the taskbar. It allows the users to run a scan, see events and threat alerts detected on the device.
Entering the Tamper Protection password allows the user to disable/enable features such as Real-time Scanning, Application Control, etc. for up to 4 hours.
Accessibility standards
None or don’t know
Description of accessibility
The Sophos Central Admin Console can be accessed at https://cloud.sophos.com/ with supported web browsers.
Sophos Central currently supports the following browsers:
• Chrome.
• Edge.
• Firefox.
• Safari (Mac only).

It is recommended to install or upgrade to a supported version in the above list and to always run an up-to-date version. Sophos aims to support the latest version and previous versions of Google Chrome, Mozilla Firefox, and Apple Safari.

Aside from the SuperAdmin account, only users with an admin role can access the management console. The login requires an email and password as well as an MFA.
Accessibility testing
Sophos Central does not currently have a VPAT compliance attestation. As a central console, many separate Sophos products appear in Sophos Central. Some of these products are accessibility compliant and we continue to improve the accessibility of our individual products.
API
Yes
What users can and can't do using the API
Sophos Central has a public API program that can automate monitoring, security, and administration activities in Sophos Central. It can do many of the things normally done in the Sophos Central Admin Console including Live Discover queries and pulling events/alerts into a SIEM.

All our APIs are offered as RESTful HTTP endpoints over the public internet. We use standard authentication, JSON requests and responses, and standard HTTP verbs. All communication is over HTTPS.

Please see the following link for details:
https://developer.sophos.com/intro
https://developer.sophos.com/apis
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Sophos Central is segmented into a number of logically separate virtual networks based on the various workloads they perform (such as authentication or endpoint management). All workloads are then placed into auto-scaling groups, behind a load balancer, so that when a particular workload sees increased load/traffic, additional temporary resources can be allocated to give the group capacity to handle the load.

Analytics

Service usage metrics
Yes
Metrics types
Sophos Central Dashboard lets you see the most important endpoint/server protection information at a glance:
•Most recent alerts - shows the latest few alerts. It may include generated threat graphs that let you investigate malware attacks.
•Devices and users: summary - shows details of usage and protection for users or protected devices. It also shows the number of unprotected users or devices.
•Web control - shows statistics for Web Control protection.

Sophos Central also has a Hero Report available, providing a summary of the status of the account including devices protected, licensing and usage, threat trends, and total threats blocked.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Sophos

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
"Data such as alerts, logs, and lists of devices can be readily exported out of the customer’s Sophos Central environment at the customer’s discretion.
Sophos Central also has a Logs & Reports section that contains several reports that can be exported to PDF or CSV."
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Transport-level encryption is used to secure management communication between the client software and Sophos Central platform via certificates and server validation.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
It is carried out using secured services such as SFTP, HTTPS, TLS encrypted, etc.

Availability and resilience

Guaranteed availability
Sophos Central does not provide a traditional SLA because the availability of our products is not dependent on the availability of the web portal. However, the availability of the web portal ranged between 99.99 and 100% over the past year, depending on geographic region.

Sophos Central status can be viewed here:
https://centralstatus.sophos.com/#!/
Approach to resilience
Sophos Central is hosted on Amazon Web Services (AWS), across a number of virtual machine instances and services that dynamically scale to handle the current Sophos Central workload.

Sophos Central is segmented into a number of logically separate virtual networks based on the various workloads they perform (such as authentication or endpoint management). All workloads are then placed into auto-scaling groups, behind a load balancer, so that when a particular workload sees increased load/traffic, additional temporary resources can be allocated to give the group capacity to handle the load.
Outage reporting
Sophos Central status can be viewed here:
https://centralstatus.sophos.com/#!/

It also has a subscribe button at the top right to receive status notifications.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Sophos Central has a Role Management feature that provides admins the capability to assign pre-defined administrative roles to users who need access to the Sophos Central Admin Console. The following are the available pre-defined administrative roles:
• Super Admin
• Admin
• Help Desk
• Read-only

Please refer to this link for more information:
https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/AdminRoles.html
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication
Access to the Sophos Central admin console requires a login (email and password) as well as MFA (Multi-Factor Authentication).
Sophos Central also supports Azure AD Federation authentication.

Except for the SuperAdmin, Users need to have an admin role assigned to them to get access to the Sophos Centrla admin console.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Coalfire Certifications
ISO/IEC 27001 accreditation date
16/01/2024
What the ISO/IEC 27001 doesn’t cover
"The certificate scope comprises the Sophos information security management system supporting the operations underlying the
Sophos Labs, Sophos Central, Sophos OPTIX, Intelix, and MDR/MTR services. The organizational scope includes the Security,
Information Technology, Product, and Legal teams affecting the Sophos information security management system. These activities
are governed by the implemented controls in accordance with the organizational Statement of Applicability."
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
A-Lign
PCI DSS accreditation date
09/02/2021
What the PCI DSS doesn’t cover
"It only covers our Sophos MDR Product.

Other Sophos Central products do not contain or protect any cardholder-related information and is therefore not required to be PCI Compliant.
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • SOC 2 Type 2
  • ISO27001:2022

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
SOC 2 Type 2
Information security policies and processes
Sophos has a dedicated cybersecurity team. The team has developed and deployed security policies, standards, and procedures validated by an active governance and audit program.
Sophos aligns with the NIST Cybersecurity Framework and ISO 27001 controls.

Please see this link for the High-Level Overview of the Sophos Security Policy:
https://www.sophos.com/en-us/trust/high-level-security-policy-overview

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes to the production environment are strictly done after following our Change management process (including approval from the Security team if needed) and are reviewed by the operational team.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The Security team (Red team) is tasked with scanning systems for vulnerability scans.
We follow a risk-based approach while deciding on the remediation of vulnerabilities.

Most of the systems are set for automated patch management. In cases where systems are set for manual patch updates, a time frame is mandated to the system owners to apply patches (especially security/ critical patches)
All relevant teams involved in patch management (like system owners, business units, IT, Security, etc.) are notified in advance for patch activity.
Patches are tested in a test environment before moving to the production environment.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have developed our plans with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.

There are many ways Sophos identifies or becomes aware of security incidents. These include:
• Security monitoring capabilities, often in our products, or complementary methods we have developed
• Bug-bounty reports
• Penetration test findings
• Vulnerability analysis
• Code and application analysis
• Research and threat intelligence analysis
• Customer notifications
To report a potential security incident, see our Responsible Disclosure Program.

See this link for the Sophos Incident Response overview:
https://www.sophos.com/en-us/trust/incident-response
Incident management type
Supplier-defined controls
Incident management approach
We have developed our plans with guidance from the NIST 800-61 Computer Security Incident Handling Guide and we frequently review these plans for compliance with industry standards.

There are many ways Sophos identifies or becomes aware of security incidents. These include:
• Security monitoring capabilities, often in our products, or complementary methods we have developed
• Bug-bounty reports
• Penetration test findings
• Vulnerability analysis
• Code and application analysis
• Research and threat intelligence analysis
• Customer notifications
To report a potential security incident, see our Responsible Disclosure Program.

Please see the Overview of the Sophos Incident Response:
https://www.sophos.com/en-us/trust/incident-response

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

"In line with part 15 of the Companies Act 2006 and The Companies (Directors’ Report) and Limited Liability Partnerships (Energy and Carbon Report) Regulations 2018, Sophos is required to measure and report on its Greenhouse Gas (“GHG”) emission disclosures. The Group is reporting UK emissions in line with the Streamlined Energy and Carbon Reporting (""SECR"") Guidance and voluntarily enhancing this to full global emissions.

Sophos also has an Environmental Sustainability Policy which you can find more details on the link below:
https://assets.sophos.com/X24WTUEQ/at/3hk8nmgwnkm9685m8rcfqrq/sophos-environmental-sustainability-policy.pdf"

Covid-19 recovery

"Sophos has in place a robust set of technologies that enables the majority of our global employees to work from home. As a precautionary measure, and to help prevent the spread of coronavirus, we have advised employees in countries reporting a rising number of cases to work from home. We are fully enabled to continue the day-to-day business, including product development and other important efforts, remotely.

We recognize that many other organizations are requiring employees to work from home and need secure connectivity. Customer information with tips on configuring VPN remote access with XG Firewall is available on our Sophos Community page:
https://community.sophos.com/sophos-xg-firewall/f/recommended-reads/119078/sophos-xg-firewall-useful-links-for-configuring-vpn-remote-access
This article provides a quick and easy reference guide to getting started and more.

We have also published practical security guidance for anyone enabling or exploring remote working:
https://news.sophos.com/en-us/2020/03/12/coronavirus-and-remote-working-what-you-need-to-know/"

Tackling economic inequality

"Sophos has a Diversity and Inclusion Policy which you can find more information on the link below:
https://www.sophos.com/en-us/legal/sophos-diversity-policy"

Equal opportunity

"Sophos has a Whistle Blowing Policy which you can find more information on the link below:
https://www.sophos.com/en-us/legal/policies/sophos-whistleblowing-policy"

Wellbeing

"Sophos is committed to safeguarding the health, safety, and welfare of all its global employees, customers, and partners, and all other persons who may be affected by our business activities.

Please see this link for more information:
https://assets.sophos.com/X24WTUEQ/at/mswj7btzb9bj7kzt8gcmvpn/sophos-health-and-safety-policy.pdf"

Pricing

Price
£12.61 a user
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
A free trial is available for most products managed withing Sophos Central. This inclueds the Sophos Intercept X on a no obligation, 30 day free trial.
Link to free trial
https://www.sophos.com/en-us/products/endpoint-antivirus/free-trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.