BOXXE LIMITED

boxxe M365 for Frontline workers - F1

Microsoft 365 F1 is a complete, intelligent solution that combines Office 365, and Enterprise Mobility + Security to extend the Microsoft 365 service value across entire customer organizations. It empowers frontline Workers to be creative and work together, securely.

Features

• Includes Intune, AAD P1, ATA, AIP P1; AAD P1
• Win 10 E3 not included
• Teams value now includes full A/V
• Cannot be administrators. No site mailbox. No personal site
• Users unable to create forms, 2GB per user/10GB shared storage
• Limited to devices with integrated screens 10.1” diagonally or less
• F1 includes 2GB inbox only, No Outlook Integration, No Voicemail
• F1 includes consumption only, no publish/share

Benefits

• Securely connect and communicate with FLW
• Track shifts and scheduling through a single interface
• Collaborate from anywhere

£1.31 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

585652272592228

Contact

Peter
01347 812100
tenders@boxxe.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: See https://support.office.com/en-gb/article/Office-365-system-requirements-08def54e-1435-4fad-bc03-974014caf91e
• System requirements: Support.office.com/en-gb/article/Office-365-system-requirements-08def54e-1435-4fad-bc03-974014caf91e

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Critical: Available 24/7, response in 1 hour. High: 24/7 next day for Enterprise. See also https://products.office.com/en-us/business/office-365-for-business-support-options
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Premier Support is available at further cost. https://www.microsoft.com/en-us/microsoftservices/support.aspx
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The FastTrack service from Microsoft includes scenarios which help users adopt new, more productive ways of working. See http://fasttrack.microsoft.com/
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Please see https://products.office.com/en-us/business/office-365-online-data-portability
• End-of-contract process: Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms we specify that the customer always own its date. Microsoft acts as Data Processor. For more see http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655 and http://trustoffice365.com/

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is optimised for mobile, desktop and tablet use and there are differences. Core functionality is available across all platforms. See https://support.office.com/en-us/article/Office-Online-browser-support-AD1303E0-A318-47AA-B409-D3A5EB44E452
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Please see https://products.office.com/en-gb/business/office-365-administration
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: For users with disabilities we have the Disability Answer Desk (DAD), and for enterprise customers with accessibility questions or accessibility related compliance questions we have theenterprise Disability Answer Desk (eDAD).
• API: Yes
• What users can and can't do using the API: The full API details are avilable online at dev.office.com
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Please see https://technet.microsoft.com/en-us/office/dn788774.aspx

Scaling

• Independence of resources: Please see https://www.microsoft.com/en-us/microsoft-365/blog/2013/08/08/cloud-services-you-can-trust-office-365-availability/

Analytics

• Service usage metrics: Yes
• Metrics types: https://support.office.com/en-us/article/Activity-Reports-in-the-Office-365-admin-center-0d6dfb17-8582-4172-a9a9-aed798150263?ui=en-US&rs=en-US&ad=US
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: For data at rest, Office 365 deploys BitLocker with AES 256-bit encryption on servers that hold all messaging data, including email and IM conversations, as well as content stored in SharePoint Online and OneDrive for Business. BitLocker volume encryption addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers and disks.; In some scenarios, we use file-level encryption. For example, the files and presentations uploaded by meeting participants are encrypted by using AES encryption. OneDrive for Business and SharePoint Online also use file-level encryption to encrypt data at rest.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Please see https://products.office.com/en-us/business/office-365-online-data-portability
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: See https://products.office.com/en-us/business/office-365-online-data-portability
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Please see http://fasttrack.microsoft.com/office/onboard/50

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: "https://docs.microsoft.com/en-us/azure/security/azure-network-security; "
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: http://aka.ms/Office365TI and http://aka.ms/Office365CE

Availability and resilience

• Guaranteed availability: https://www.microsoft.com/en-us/microsoft-365/blog/2013/08/08/cloud-services-you-can-trust-office-365-availability/
• Approach to resilience: https://docs.microsoft.com/en-us/office365/Enterprise/office-365-data-resiliency-overview
• Outage reporting: Via the service status portal

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Users must be authenticated when accessing Office 365 services. ; Modern authentication Modern authentication brings Active Directory Authentication Library (ADAL)-based sign-in to Office client apps across platforms. This enables sign-in features such as Multi-Factor Authentication (MFA), SAML-based third-party identity providers with Office client applications, and smart card and certificate-based authentication. It also removes the need for Microsoft Outlook to use the basic authentication protocol.
• Access restrictions in management interfaces and support channels: Office 365 comes with a set of administrator roles that you can assign to users in your organization. Each admin role maps to common business functions, and gives those people permissions to do specific tasks the Office 365 admin center.; ; https://support.office.com/en-gb/article/About-Office-365-admin-roles-da585eea-f576-4f55-a1e0-87090b6aaa9d?ui=en-US&rs=en-GB&ad=GB; ; https://support.office.com/en-gb/article/Assign-admin-roles-in-Office-365-eac4d046-1afd-4f1a-85fc-8219c79e1504?ui=en-US&rs=en-GB&ad=GB
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: http://aka.ms/Office365AAC

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 15/01/2019
• What the ISO/IEC 27001 doesn’t cover: Service scope for Office 365 is decribed in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 02/12/2011
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Service scope for office 365 is decribed in this document: http://download.microsoft.com/download/1/4/3/1434ABAB-B8E9-412D-8C3A-187B5FCB7A2F/Compliance%20Framework%20document.pdf
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ENISA IAF
  • EU Model Clauses
  • EU-U.S. Privacy Shield
  • ISO 27001, ISO 27018
  • SOC 1, SOC 2
  • FEDRAMP
  • FIPS 140-2
  • NIST 800-171
  • HIPAA/HITECH. ISB 1596
  • CCSL (IRAP)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The Microsoft Cloud Security Policy is available via the Service Trust Platform aka.ms/stp

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Office 365 has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1/SOC 2, NIST 800-53, and others. ; ; Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft. OSA combines knowledge and experience of running hundreds of thousands of servers in datacenters around the world. Microsoft uses OSA to minimize risk by ensuring that ongoing operational activities follow rigorous security guidelines.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats. ; ; Additional information may be found in the descriptions and Service Level Agreement (SLA). ; ; Microsoft has its own Security Response Center (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Office 365 employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause. ; ; Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Please see http://aka.ms/Office365SIM

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  One of boxxe’s key values is to promote sustainability by investing in and protecting the environment through the creation of habitable and lasting workspaces and digital solutions. We monitor our whole supply chain through our annual review, monitor their commitment to becoming net zero before 2050, and ensure that our suppliers mirror our sustainability work. ; We have a carbon reduction plan in place which includes the below points: ; - Scope 1: Emissions from the use of oil for heating and hot water in our offices, and emissions from fuel used in our company vehicles.; - Scope 2: Emissions from our sub-metered electricity consumption in our offices and warehouse.; - Scope 3: Emissions associated with waste disposal, business travel, employee commuting, water supply, waste, upstream transportation and distribution and downstream transportation and distribution.; boxxe is carbon neutral across our sources of Scope 1 and 2 through purchasing EU ETC carbon allowances. By 2030, boxxe will be carbon neutral, achieving Net Zero across our entire business from supply chain to products.; Other methods used to deliver environmental benefits: ; - boxxe have a dedicated Sustainability Champion who monitors and manages our position on sustainability, including our B-Corporation application.; - In 2020, 59% of electricity we used was procured from renewable sources – a total of 324,680MWh. Our goal is to use only renewable energy by the end of Q2 2022.; - Promoting a circular economy with our partnerships with the Turing Trust and the TechData Trade-In service. Recycling hardware reduces the impact of IT on the environment,and conforms to WEEE regulations.; - ISO14001 certified to ensure our internal processes comply with all current and future environmental regulations. ; - We reuse or recycle as much of our waste possible (typically 99.5%). ; - Partnering with organisations who have a zero-landfill policy.
• Covid-19 recovery:

  Covid-19 recovery

  Utilising technology to its best, boxxe successfully implemented our Work From Anywhere policy. Because of this, we removed the requirement to commute to our offices and the geographical barriers to employment. Additionally, it means people with disabilities do not have to worry about working in an office on a daily basis. As a result, boxxe’s employment was unaffected by the COVID-19 restrictions, and no redundancies were made due to the pandemic. ; Since January 2020, boxxe have hired 106 new employees from around the UK, facilitated by the Work From Anywhere policy, supporting communities to recover from the impacts of COVID-19. Implementation of this policy made it possible for those who were shielding to gain employment without being office-based. Essential staff who were required within the office benefited from our sustainable travel solutions like Lift-Share scheme and Cycle to Work scheme. ; boxxe’s goal is to make technology human, and we work closely with our supply chain in the development and deployment of new technologies. As a result, boxxe can now deliver more solutions to G-Cloud customers remotely, which not only made it possible for boxxe to grow during the pandemic, but also helped us to support the growth of our clients, suppliers, and communities where they operate.; boxxe employees are given 5% of their time to spend on community support initiatives. Using some of this allowance boxxe will commit to G-Cloud clients interested in utilising our community hours. We will guide them through our internal process to utilise this time to the benefit of local communities. An example of this is our current work with York Cares who support chronically ill people getting back into employment, and York Mind. This has so far included gardening days, organising events for care homes, food bank donations and more.
• Tackling economic inequality:

  Tackling economic inequality

  Since the COVID-19 pandemic, boxxe successfully transitioned to be a ‘Work from Anywhere’ company meaning we now employ people from across the UK. Employees are given the option to work from the main office in York, or work remotely from their homes and are able to switch between the two. Having this option has opened up jobs and careers across the country and reduces the issue of geographic location being problematic when joining boxxe. Currently, 21% of our workforce are outside of a 50-mile radius from York; this is expected to increase through our proactive measures for recruitment.; In 2021, we launched our boxxe Evolve Apprenticeship scheme aimed at making the technology sector more inviting for women and directly address the gender imbalance boxxe noticed within our Service Desk team. Six women were hired to join our Service Desk as Service Desk Support Analysts. The Evolve program reduces the barriers to entering our industry by providing technical knowledge and training, as well as direct experience. Throughout the course of their apprenticeship, the Evolve Apprentices work towards the RITTech recognised Level 3 Information Communications Technician – Azure Cloud Support Specialist qualification. This qualification is suitable for people at the beginning of a technical support role and will develop their IT knowledge, giving them the skills to support people in their organisation. The skills gained from this qualification are transferable to other organisations within the IT industry.
• Equal opportunity:

  Equal opportunity

  boxxe are part of specific diversity-increasing groups, which focus on levelling the inequality of jobs in some areas. Our engagement with the Disability Confident scheme and Stonewall Diversity Champion scheme displays boxxe’s commitment to tackling workplace inequality.; Employees are required to complete annual Equality, Diversity, and Inclusion online training through iHASCO. The training includes aspects such as the Equality Act, discrimination, how to be an ally and how to ensure fair access to opportunities. Individual completion of training is monitored by our Learning and Development Manager. ; A group of employees carry out a Diversity, Equality, and Inclusion (DE&I) monthly group discussion around topics including mental health, gender biases, workplace diversity and how boxxe can continue to progress. This group brings together employees from across boxxe to discuss and plan companywide activities and initiatives in line with the CIPD DE&I calendar. ; boxxe utilises TeamTailor to anonymise applicants and force equality and diversity by making the recruitment process blind. This method increases diversity in ethnic and racial backgrounds, gender, sexuality, and socio-economic backgrounds, ensuring candidates are only judged on their experience and skills. ; As a silver accredited Armed Forces Covenant member, we work to help create employment opportunities for ex-service personnel and support staff members with training as military reservists. In signing this AFC pledge, we provide measures to make it easier for our employees to meet their service commitments, such as offering extra paid leave to attend annual training. ; boxxe has a zero tolerance policy to modern slavery. We are committed to ensuring there is no modern slavery in our business or our supply chain. Our policy reflects our commitment to acting ethically and with integrity in all business relationships, and to enforcing effective systems to ensure modern slavery is not taking place within our business or supply chains.
• Wellbeing:

  Wellbeing

  boxxe developed twenty-five (25) family policies for their staff to support their physical and mental wellbeing. The policies include extended maternity/paternity leave, flexible working, home working and many more. ; Our Work From Anywhere policy removes requirement to commute to the office daily and allows employees to choose whether they work from home, from the office, or both. This gives employees greater flexibility and allows them to maintain a better work-life balance by removing the stress of managing school runs, attending parent’s consultation meetings and other life events. boxxe’s H&S Officer ensures that all policies are being adhered to, especially in areas of our employee’s health when working from office or remotely. ; boxxers benefit from regular workshops to discuss and provide guidance on various aspects of work and life, for example those relating to finance, investment, money worries, wellbeing, diversity, career, yoga, dieting, stress management, hobbies and many more. boxxe invites external speakers to those sessions who provide specialists advice. boxxe also utilise various communication tools, like surveys for staff to identify other specialists’ areas which will bring benefit. ; Furthermore, boxxe give their employees a generous allowance of 5% of their time to be used to support local communities. This time can also be used leveraging individual skills and interests of our boxxers in supporting charitable organisations and initiatives. Some boxxers use their gardening skills to help upgrade sensory gardens at schools or organising events for schools and local communities. Allowing boxxers to use paid time to help communities has a positive impact on wellbeing and job satisfaction. ; Our Partner Management allows us to choose suppliers who are capable to match our engagement into staff wellbeing, therefore ensuring all our subcontractors in delivery of this framework contracts will be extension of boxxe.

Pricing

• Price: £1.31 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day trial

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.