MARLOWE CONSULTING LIMITED
Cloud Business Change and Communications Planning and Delivery
Marlowe partners with your organisation to deliver large scale, complex transformation and change associated with cloud implementations. We deliver business change solutions, change capability, assurance, training, leadership effectiveness, change communications and cultural change. Our focus is on your people to ensure your cloud-based solutions are delivered practically, successfully and sustainably.
Features
- Business-led and user centric approach to design, planning and transition.
- Methodologies combine best practice learnings from private and public sector.
- Flexible Business Change approach for all cloud based project methodologies.
- Integrated framework addresses change readiness, impact, leadership, capability and culture.
- Practical delivery: impact and readiness, comms, stakeholder motivation, leadership, training.
- Transition scope covers business case through implementation and benefits realisation.
- Business change deliverables and checklists integrated into gated sign-off process.
- Integrated stakeholder and communications approach optimised for alignment and engagement.
- Co-creation of training strategy with key players and end users.
- Specialist change communications story-telling, key messaging, planning and delivery
Benefits
- Our approaches are citizen- and customer-centric and benefits-driven.
- Integrated change framework addresses the delivery, people and culture challenges.
- Early activity, action and resource planning to minimise business disruption.
- Realistic timescales pace your business change journey to Cloud appropriately.
- Cloud transition integrated with business processes to accelerate user adoption.
- Proven experience in HO, MoJ, IPA, BBC, Pfizer, Police, Astra-Zeneca.
- Quantified and measurable change management business case ensures benefits realisation.
- Training throughout the project inspires confidence and makes change sustainable.
- Iterative phased design and development optimises delivery of user requirements.
- Proven change communications delivery with full design capability
Pricing
£900 to £2,150 a unit a day
Service documents
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If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at annette@marloweconsulting.com.
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Framework
G-Cloud 14
Service ID
5 8 5 7 8 5 9 2 5 0 7 7 3 0 2
Contact
MARLOWE CONSULTING LIMITED
Annette Andresen
Telephone: 07984453538
Email: annette@marloweconsulting.com
Planning
- Planning service
- Yes
- How the planning service works
-
Marlowe's purpose is to deliver practical change management and change communications to create lasting benefits for both organisations and for employees. Our business change and communications specialists partner with you and your organisation to deliver large scale, complex transformation and change. We deliver business change solutions, change capability, assurance, training, leadership effectiveness, change communications, and cultural change specifically tailored to cloud services. Our focus is on your people to ensure your change is delivered practically, successfully and sustainably.
As programme needs evolve through the different phases, our approach is flexible and we can take on roles from advice to mentoring to becoming integrated members of your programme team. We will support your people to develop change management and communications strategies, mobilise change / communications teams, engage stakeholders, develop and deliver creative and compelling communications, coach leaders and train teams to deliver practical and sustainable change.
Change management planning and benefits realisation is essential to all projects. Transitioning applications to cloud is a complex process requiring careful project management and appreciation of the people, ways of working and behavioural implications of relocating key business services. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
The upskilling of an organisation is a critical consideration even before commencing a Cloud migration project. The change associated with transitioning to cloud services will affect many, if not all, in the organisation and there are several aspects that will require attention from a training point of view; mind-set, ways of working, behaviours, skills and capabilities. Our initial needs assessment will determine the scope and scale of training intervention required.
A detailed training needs analysis will inform the development of a training strategy, co-created with the organisation to ensure the planned training methods align with and support the organisation culture. Training curricula will be tailored to specific roles or teams and workstreams, and core modules standardised across the organisation or project.
We provide training on many topics, including: general concept of Cloud services, transition to cloud, changes to processes and new ways of working; role-based learning; building change resilience and adaptability; change leadership; engaging stakeholders, influencers and third parties. Training delivery is multi-method including e-learning, coaching, mentoring, experience-based, classroom courses, workshops and small groups. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
The migration to cloud hosting or software isn’t just a change of technology, it's a transformational change. Our tried and tested frameworks, methodologies and extensive pedigree in Cloud projects ensures that business change is delivered to time, quality and budget. Our strong, established communications and change management capabilities are being used with public and private sector clients.
Marlowe's approach starts with an assessment of business processes to understand the use of existing applications, followed by profiling of the user groups impacted to determine business readiness for transition. A review of the business and IT/Cloud landscape highlights potential dependencies, overlaps and areas of potential conflict. We then develop business change roadmaps to promote sharing and collaboration across projects.
Our proven multi-stage migration path with full operational engagement ensures secure and managed migration from legacy to new. We are confident in our ability to set up governance, build integrated plans, manage risks, dependencies and benefits and provide meaningful and transparent reporting.
Marlowe recognises the need to migrate with minimal disruption to operational services, reduce the risk of key skills and retained knowledge being lost and minimise any drop in performance during transition. We support your people to deliver practical and sustainable change. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Our team of independent reviewers use assessment tools and templates to ensure that you experience a structured, practical approach to assurance to track performance against plan, budget, quality and resources. We will share our skills and best practice experience with your people to deliver the capability for ongoing monitoring and future assessments.
Our experience planning and delivering business change across government means that we are ideally placed to support and coach organisations through the delivery and transition of implementing cloud-based technology solutions.
Our breadth of experience, including reviews for the Parliamentary Accounts Committee, Home Office and IPA demonstrates our ability to provide business change assurance for the delivery, outcomes and benefits for cloud programmes.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Every project has its individual requirements. We will work with you to understand whether there are any specific service constraints which would need to be considered.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- None.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Marlowe Consulting Limited, an SME with a remote work policy, has effectively minimised its carbon emissions. Furthermore, the company encourages its employees and consultants to use public transportation when possible. Senior management has devised a strategy to reduce carbon emissions and is currently implementing an action plan involving employees, consultants, clients, and suppliers. This plan aims to achieve net-zero carbon emissions by addressing various areas such as employee commuting, business travel (employee and consultant), business travel (clients), energy consumption (both at home and in the office), renewable energy sources, paper usage, waste management and recycling, adoption of electric vehicles, and indirect emissions from purchased goods (including deliveries). Additionally, to further mitigate its carbon footprint, the company has become a corporate member of The Woodland Trust and has received a bronze medal from Ecovadis.Covid-19 recovery
As an integral component of Marlowe Consulting Limited's Covid-19 recovery initiative, the company has established a framework dedicated to fostering the wellbeing and mental health of its staff and consultants. This framework includes adapting workloads and tasks to enable flexible working arrangements that promote a healthy work-life balance, assigning tasks that leverage individuals' skills and encourage professional development, organising regular social events for employees and consultants, engaging in community support activities such as presentations and workshops at local universities and schools, and implementing an Employee Code of Conduct policy to ensure a safe and inclusive environment for all.Tackling economic inequality
Marlowe Consulting Limited upholds ethical labour practices by ensuring that employment is voluntary, promoting freedom of association, providing safe and hygienic working conditions, prohibiting the use of child labour, paying wages that exceed the living wage, and encouraging employees to work only from 9am to 5pm on weekdays or equivalent hours delivered flexibly if preferred by the consultant. The company also prohibits discrimination of any sort, offers regular employment opportunities, and strictly prohibits any form of harsh or inhumane treatment towards its employees.Equal opportunity
Marlowe Consulting Limited is dedicated to promoting equal opportunities in all aspects of its operations and is committed to creating a fair and inclusive workplace where all individuals are treated with dignity and respect, regardless of their background or characteristics. The company’s commitment to equality is unwavering and is fully compliant with all applicable human rights laws and regulations, including but not limited to, the International Bill of Human Rights, the UK Modern Slavery Act 2015, and the EU Working Time Directive. Marlowe Consulting Limited ensures equal opportunities by implementing the following practices:
Non-discriminatory Policies: Clear policies and procedures that prohibit discrimination in any form, including but not limited to, recruitment, promotion, training, and compensation.
Diverse Workforce: The company actively promotes diversity and inclusion within its workforce. HR recruit and retain employees from diverse backgrounds, ensuring that our team reflects the diverse makeup of our society.
Training and Development: The company ensures that employees and consultants are equipped with the necessary skills and knowledge to thrive in their roles. This includes training on equality, diversity, and inclusion.
Supplier Diversity: Marlowe Consulting Limited seeks to engage with suppliers who share its values and are committed to promoting equality and human rights in their own operations.
Transparency and Accountability: The company maintains transparency in the day to day operations and is accountable for upholding equal opportunities.
Compliance Monitoring: Robust mechanisms are in place to ensure compliance with all relevant laws and regulations. This includes compliance with the UK Modern Slavery Act 2015, to ensure that there is no slavery or human trafficking in any part of the business or supply chains.Wellbeing
Marlowe Consulting Limited has enacted several policies aimed at safeguarding the wellbeing of its staff, consultants, and clients. These policies encompass various areas such as social values, employee conduct, health and safety, modern slavery, bribery and corruption, and equal opportunities. The company arranges regular team and group social events and also monitors staff wellbeing with one to one calls.
Pricing
- Price
- £900 to £2,150 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at annette@marloweconsulting.com.
Tell them what format you need. It will help if you say what assistive technology you use.