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DIGITAL BEEHIVE LTD

Contract Bee: NEC3 & NEC4 Contract Management Software

Contract Bee is an intuitive cloud-based SaaS platform that enables the digital administration of NEC3 and NEC4 contracts. Celebrated for its centralised and digitalised approach to contract management, ContractBee enables the project team to work collaboratively through a simple, pragmatic workflow that ensures compliance and governance increasing efficiency and productivity.

Features

  • Managing NEC contracts, frameworks, programmes & portfolios centrally & collaboratively.
  • Unlimited contracts per subscription with cost effective flexible licensing options.
  • Flexible self-service subscription management/configuration & online purchasing via 'The Hive'.
  • Auditable real-time Programme/Contract dashboard reporting & analytics with compliance scoring.
  • Intuitive design/workflow with inline guidance, quick-action menu & contract creation.
  • Secure authentication with MFA.
  • API availability enabling integration opportunities and exports.
  • Internal document management system.
  • In-built approval workflows for internal governance.
  • Fully customisable by customers to add custom fields and roles.

Benefits

  • Designed exclusively around NEC contracts, allowing nuanced workflows.
  • Reminders and countdowns for all communication types to help maintain.
  • Accessible to SME's with a simple & flexible pricing structure.
  • Simple to sign-up to, purchase & efficient onboarding.
  • Supports remote working with centralised/single source of truth data.
  • Improving project efficiency & transparency with programme management reporting.
  • Centralised document storage enables collaboration, governance & improved data security.
  • Dedicated account manager and Single Point of Contact Service Desk.
  • Never miss an action/change/notification with the daily digest.
  • Safe & secure data storage with a highly resilient infrastructure

Pricing

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@digitalbeehive.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

5 8 5 8 0 1 3 3 5 3 6 4 3 4 0

Contact

DIGITAL BEEHIVE LTD Sales Team
Telephone: 0113 213 6723
Email: hello@digitalbeehive.co.uk

About your service

Service categories

Applications

Enterprise resource management

  • Project and portfolio management
Multi cloud support
No

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Digital Beehive operates a Continuous Improvement/Continuous Development (CI/CD) pipeline, which is managed by Agile Methodologies. This means from time-to-time planned upgrades and maintenance will be communicated to all users with ample notices and alerts to any upcoming maintenance via the application dashboard. Where possible, non-critical deployments will be carried out outside of normal working hours and with carefully chosen deployment schedules to avoid potential disruption to the live service. Extensive testing is completed by Digital Beehive in a testing environment prior to any release to production to further mitigate any potential risk of disruption to the users.
System requirements
  • Internet Access (Network/Mobile/Wi-Fi)
  • Internet Browsers (Latest versions of Edge, Chrome, Safari, Firefox etc)

User support

Email or online ticketing support
Yes
Support response times
Digital Beehive provides both email and online ticketing support. Support is available for general enquires Monday to Friday between the hours of 8.30am and 5.00pm.

All support enquiries are acknowledged immediately. Response times, service recovery and incident resolution times are dependent on the severity of the enquiry and range from 2 hours to 24 hours (see Terms & Conditions document for further clarification on SLA).
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Digital Beehive offers a standard support package free of charge as part of the subscription, this includes access to the support management system, help centre and self-service customer portal. A dedicated support agent will be allocated to each incident and will be responsible for managing the incident through to resolution and, if necessary, can be escalated internally. Support tickets can be raised via email, telephone or within the Contract Bee application.

Digital Beehive also offers in-person training and online training via conference calls by a qualified NEC expert who can provide training for Contract Bee or an NEC accreditation. This training is charged at a separate cost.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Digital Beehive is proud of the UX (User Experience) of its applications and has aimed for a user centric Intuitive design with Contract Bee. Contract Bee guides users through the contract workflows and provides inline guidance where possible to ease onboarding onto the software. Digital Beehive offers a selection of training packages that cater to all requirements, which range from using Digital Beehive’s software products to understanding and administering the NEC form of contract in more depth.

Additionally, Digital Beehive offers on-site training and online training (subject to requirements). User guidance is always available throughout the experience delivered via the training portal known as ‘The Hive’. Additional help is available through the Help Centre at any point and our trained customer support team will be delighted to assist throughout.

Digital Beehive provides guidance only on using the platform and general contract processes. We do not provide legal or contractual advice, and nothing in our responses should be relied upon as such. All contractual decisions, interpretations and actions remain the responsibility of the project parties, and independent professional advice should be sought where required.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
StoryLane
End-of-contract data extraction
Data can be extracted from Contract Bee within a few clicks. This gives a full, readable export of all data into an Excel workbook with a clearly defined folder structure for each contract and individual communication items on the Contract. All attachments are also extracted alongside the communication Items.

Alternatively, a subscription with an active API module can choose to extract the information via the API and undergo an independent mapping exercise into another system.
End-of-contract process
One billing month prior to the Subscription end date, the dedicated account manager associated with the Subscription will be in touch to notify the suspension of the Subscription and email reminders will be sent giving notice.

At the end of the Subscription Period, authorised access to the SaaS platform will be terminated and no further access will be granted to Contract Bee unless an extension to the Subscription period had been agreed.

Each Authorised User for the Subscription is licensed individually and per product.
Documentation accessibility standard
WCAG 2.2 AAA

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All Digital Beehive web applications are designed with responsive design in mind. Our web app, Contract Bee, can be used on a tablet just as well as laptop and PC.
Service interface
Yes
User support accessibility
WCAG 2.2 AAA
Description of service interface
Digital Beehives service interface is delivered via access to a modern internet browser that provides users with Authentication and access to an Application Launcher and its Services. Contract Bee surfaces contract information on a dashboard and supplies registers for each workflow component, which users can order and filter as necessary.

Digital Beehive has been recognised for its intuitive approach to application design. Contract Bee is no exception, guiding users through its workflow which has been honed based on customer feedback for the past 25 years.
Accessibility standards
WCAG 2.2 AAA
Accessibility testing
Digital Beehive utilises automated tooling to audit the accessibility of all its applications and strives to continually improve accessibility. This tool provides Digital Beehive with reports that enable the continual development of Contract Bee to meet the WCAG 2.2 AAA standard. The internal testing facilitates the identification of accessibility issues to ensure an inclusive application experience.
API
Yes
What users can and can't do using the API
Contract Bee’s Public API is an optional service that a subscription owner can purchase and assign to the subscription. This enables full integration opportunities to the raw data within the subscription.

Once an API key is allocated and assigned to the subscription, Digital Beehive provides full documentation on the Public API model which has interfaces to modules of Contract Bee. For example, Contract Data, Early Warnings, Instructions, Compensation Events, Quotations, Acceptances, Payments, Quality Management and Audits. Additionally, each module may have child components linked, which are available via the API, for example, attachments.

Digital Beehive provides WEBAPI 2.0 RESTful web services authenticated using OAuth 2.0 authentication via secure HTTPS protocols hosted on the Microsoft Azure global cloud infrastructure. The API services allow any authenticated device to securely connect to the API Interface and interact with the data model. The platform provides responses through JSON text ensuring minimal bandwidth usage, clear readability of the data transferred and greater support for integration.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Throughout the application Digital Beehive have strived towards self-service options where available. This enables users to configure the application to meet their needs for use within their contracts/projects.

Contract Bee is configurable to meet the requirements of the standard NEC form of contract and dynamically adjusts the application based on these conditions.

Contract Bee contains several optional user defined customisations, including notifications, email preferences, modules and features.

Scaling

Independence of resources
Digital Beehive SaaS infrastructure uses Microsoft Azure, which is designed to scale up and scale out on demand. Resources are automatically monitored on the system and spread load demand between the infrastructure using load balancing technology.

The scale out technology can create a new instance of the resource under load and add this to the array of servers available to service the request automatically.

Infrastructure analytics are constantly monitoring all environments to report on request and response times to end users to make sure they get the desired experience using Digital Beehive applications.

Analytics

Service usage metrics
Yes
Metrics types
Contract Bee provides real-time usage metrics for the subscription. These metrics are available to the subscription administrators via a user-friendly dashboard. Within this dashboard, a summary is displayed outlining key detail in relation to the subscription, number of user licenses on the subscription and status of the subscription.

Zendesk provides realtime usage metrics for support.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request
Resource tagging
Yes
FOCUS resource tagging
Yes

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v4.0
Data sanitisation process
Yes
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type
Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

Data export approach
Digital Beehive provides users with the flexibility within Contract Bee to export the data in a format that will fit their requirements. Contract Bee offers an intuitive user interface that allows the export of data at a single click of a button.

Additionally, Digital Beehive provides an optional API Interface if more extensive exports are required. Each module of Contract Bee and its data model are entirely accessible from this interface including any child components that are linked to the requested resources. This enables complete flexibility and control.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Excel
  • HTML
  • Attachments (native format)
Data import formats
  • CSV
  • Other
Other data import formats
  • PDF
  • Excel
  • HTML
  • Attachments (native format)

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Digital Beehives infrastructure is hosted within Microsoft Azure. Microsoft guarantees a 99.95% availability for each infrastructure service, however given the resiliency within the architected solution Digital Beehive aim is to reduce time to a minimum and internally guarantee 99.9% availability.

Digital Beehive has a highly resilient infrastructure that allows all data to be fully replicated throughout the data centres within the UK and Europe. Additionally, the web front end services can scale out depending on the load on the services.

From time-to-time planned updates, maintenance and upgrades may impact this live service and any unplanned outages.

Daily: 1m 26s
Weekly: 10m 4s
Monthly: 43m 49s
Quarterly: 2h 11m 29s
Yearly: 8h 45m 56s

In the case of an outage/service loss, refunds can be negotiated depending on the severity of outage and the impact that this has caused end user(s).
Approach to resilience
The SaaS infrastructure for Digital Beehive is spread across multiple data centres across the United Kingdom. Each of these data centres has infrastructures to host Digital Beehive's applications independently. Changes are replicated between each other and protect against the unlikely event of data centre failure.

Each location has numerous scaled out web tiers to protect against a single web server failure that handles web requests and API requests. Databases are replicated to multiple clones of the same database within the same data centre and across data centres.

Digital Beehive's infrastructure has health monitors to provide constant health monitoring of the systems health and has failover mechanisms in place.

If required, Contract Bee can be hosted in Microsoft Azure outside of the UK, in another specified area for specific customers, but this is costed separately.
Outage reporting
Digital Beehive reports service outages through defined incident and communication processes aligned with our ISO 27001-certified Information Security Management System (ISMS).

Service outages are treated as operational or information security incidents, depending on impact, and are logged and managed by the Information Security Team in line with our incident management procedures.

Customer notification:

- Customers are informed of relevant outages via email or other agreed communication channels.
- Notifications are issued in line with contractual obligations and service level agreements.
- Communications include the nature of the outage, current status, and progress updates as appropriate.

Identity and authentication

User authentication needed
Yes
User authentication
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Customers are able to configure user access on a granular level to their own data. Outside of the customer organisation, Digital Beehive only allows access to customer data when required and by authorised members of the Support Team and Development Team.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Digital Beehive takes security very seriously and understands its importance to its customers. To demonstrate its commitment to security governance, Digital Beehive holds a Cyber Essentials Plus certificate and has attained ISO 27001.
Software Security Code of Practice
Yes

Operational security

Configuration and change management standard
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach
Digital Beehive operates a Continuous Improvement/Continuous Development (CI/CD) pipeline.

All Contract Bee work items are planned and delivered using Agile Methodologies, with planning techniques to ensure that any new feature, change, or update is correctly recorded.

All changes are managed through a strict review process prior to insertion into the main codebase. The code itself is version controlled and thoroughly checked and tested with multiple tools to ensure conformity with Digital Beehive strict standards prior to submitting to the build and release pipeline.

Further user testing is completed throughout the development pipeline within multiple environments prior to any production release.
Vulnerability management type
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Vulnerability management approach
Through a multitude of security assessments that are reported within Digital Beehive's cloud infrastructure, these tools provide the latest security guidance that is implemented within the cloud infrastructure and applications to ensure Digital Beehive conforms to the latest security standards.

Internal tooling will highlight potential threats and just-in-time alerts to the Digital Beehive IT team on any potential threats to the service.
Critical threats are dealt with immediately and patches to the applicable area will be applied the same day.

Information regarding the potential threats are reported by Microsoft’s Security Response Centre (MSRC).
Protective monitoring type
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach
Digital Beehive’s security has defined requirements for active monitoring. Service teams configure active monitoring tools in accordance with these requirements. Active monitoring tools include the Application Insights, Azure Monitor and Log Analytics. These tools are configured to provide just-in-time alerts to Digital Beehive in situations that require immediate action.
Incident management type
Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach
Digital Beehive provides support services which are available to all authorised users with a valid active product subscription and incidents are managed through our Information Security Incident Management policy.

Authorised Users can raise a support ticket in numerous ways, which include via the service interface, telephone, and email. Tickets are processed according to Digital Beehive’s SLA agreement and are prioritised based on type and priority.

Authorised Users can directly report and track the incidents that have been raised within Contract Bee. Alternatively, a copy of the report can be emailed and is available upon request.
Post-quantum cryptography secure
No

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

Connection to public sector networks
No

Pricing

Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A 30-day free, no obligation trial of Contract Bee is available.

This gives you full access to the software and all NEC Contract Management features.

We work with organisations on the setup of the trial and have periodic check-ins to make sure they get the most out of it.

Discount percentage by annual call-off contract value (excluding VAT)

Less than £250,000
0%
Between £250,000 and £500,000
0%
Between £500,001 and £1,000,000
0%
Between £1,000,001 and £2,500,000
0%
Between £2,500,001 and £5,000,000
0%
Over £5,000,001
0%

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Insight Assurance
ISO/IEC 27001 accreditation date
Wednesday 6 August 2025
What the ISO/IEC 27001 doesn’t cover
The ISO 27001 certificate for Digital Beehive specifically covers the Information Security Management System (ISMS) supporting the provision, development, support, and operations of the Contract Bee, Project Bee, and Payment Bee software, as well as the functional areas of Sales, Marketing, Development, and IT. Any activities, products, or departments outside of these software solutions and functional areas are not included in the scope of this certification.
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
Insight Assurance
ISO 9001 accreditation date
Wednesday 6 August 2025
What the ISO 9001 doesn’t cover
The ISO 9001 certificate for Digital Beehive specifically covers the Quality Management System (QMS) supporting the provision, development, support, and operations of the Contract Bee, Project Bee, and Payment Bee software, as well as the functional areas of Sales, Marketing, Development, and IT. Any activities, products, or departments outside of these software solutions and functional areas are not included in the scope of this certification.
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
95f0807a-74cd-47a1-b596-342513c8fe6f
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
E5399f88-0374-4877-9fde-4756a5f3e6b6
Other security certifications
Yes
Any other security certifications
ISO 22301:2019

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

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