CLUE COMPUTING COMPANY LIMITED

Clue - intelligence, investigation & case management

Intelligence, investigation and case management software enabling management and investigation of a wide range of threats: fraud, economic crime, bribery, counter corruption, insider threat, vetting, trafficking, drugs, organised crime, terrorism, cyber-crime, border security, forensics, safeguarding, public protection, environmental crime. Prevent, identify, investigate harm; bring victims justice and protect national security

Features

• Refer, incidents, intelligence development, investigation, prosecution, recovery, prevention POCA.
• Sophisticated search and index, including linked databases and repositories.
• Entity centric(POLE), Golden Nominal, extensive linking; interoperable API.
• Workflow, tasking, decision logging, evidential compliance prosecution civil, criminal, sanctions.
• Optional AI watchlists, charting, mapping, visualisation, insights, dashboards, and reporting.
• TWIF CPS digital case exchange, PND integration, two way API.
• Capture web, email, messages, third party API referrals & whistleblowing
• Comprehensive redaction, disclosure, case management, schedule generation, MG forms.
• Audit tools and prompts enhance data compliance, quality and reporting.
• Granular roles and permissions support multi-team working and covert.

Benefits

• Configuration manages diverse organisational threats, including fraud, from one system.
• Single search accesses all information reducing missing links/data risks.
• Insights enable emerging threat disruption and improve early intervention.
• Consolidate all interconnected records with guided workflows, ensuring procedural compliance.
• Enables multidisciplinary collaboration (Roskill) and supports asset recovery POCA
• Redaction function eliminates risk enabling sanitised data sharing with partners
• NIM-compliant intelligence with information and source management.
• Integrations, entity recognition (NER) and Assisted triage eliminate manual processes.
• Community driving product enhancements and best practice (e.g MoRILE guidance)
• Optional AI features helping tackle fraud, corruption and insider threat.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@cluesoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

585926834616293

Contact

Kevin Kirby
07769672138
tenders@cluesoftware.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Public Order and Safety
  • Police
  • Defence
  • Social Security Administration
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Clue doesn't have a set maintenance window but can agree with the customer on when upgrades/patches need/must to be made.
• System requirements: Supported browser on the device accessing the service.

User support

• Email or online ticketing support: Yes
• Support response times: Support core business hours 0800 - 1800 hrs Monday-Friday.; No weekend support.; P1 response 24x7.; ; Standard Target resolution times:; • P1=1 Business Day (The business unit is halted completely and no work around is feasible e.g., complete outage or cyber attack); • P2=3 Business Days (An Incident causing significant impact to the business with no workaround available); • P3=5 Business Days (An Incident causing minimal impact to the business. There may be a workaround available); • P4=7 Business Days (An Incident causing negligible impact )
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: STANDARD SUPPORT (SS); Target response & resolution time: Standard SLA’s on problem incidents.; Standard Knowledge Hub access.; Standard Portal access to raise tickets 24/7.; P1 response 24x7.; ; ENTERPRISE SUPPORT (ES); Target response & resolution time: Enhanced SLA’s on problem incidents.; Enterprise Knowledge Hub access.; Enterprise Portal access to raise tickets 24/7.; P1 response 24x7.; Named support contact.; Fortnightly calls to review Support Tickets.; Quarterly Support Reviews.; Hyper-support during releases.; Technical Support for Customer Hosted accounts.; ; COST; Cost is based on the number of licenses. ; Additional cost for (ES) Enterprise Support model (versus Standard).
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Clue appoint a dedicated Implementation team to onboard new customers. Establishing and managing, project governance- delivery plans and status reporting. The team will manage instance set up, running a process, data and integration assessment to ensure a best-practice and applicable standard configuration. Clue support configuration review and refinement and provide a best practice tool kit, including system training materials. Clue will run instructor led, recorded training sessions for super users and end users, ensuring that super users can administrate configuration updates and changes. Once signed off Clue will transition the customer from implementation to business as usual with access to the support team via a ticketing system, to raise and monitor issues and queries, and to the customer success team and Clue Connect community to ensure adoption and onward success.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can export their own data at the end of contract or Clue can help with the export.
• End-of-contract process: At the end of contract the customer success manager will discussed the steps in the Clue exit plan. All data can be exported by the customer but Clue can help with the export if required.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Some screens have been optimised for viewing on a mobile device. However, there is no reduction in functionality as a result of this.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Clue is a browser-based investigation case management application used by investigators and case officers.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We want as many people as possible to be able to use this browser-based application. For example, that means you should be able to:; ; - Zoom in up to 200% without the text spilling off the screen.; - Navigate the website using just a keyboard.; - Navigate most of the website using speech recognition software.; - Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).; - Change colours, contrast levels and fonts using accessibility plug-ins. (AbilityNet has advice on making your device easier to use if you have a disability.); - -We’ve also made the website text as simple as possible to understand and optimised colour contrasts.; ; We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in our Accessibility Statement.
• API: Yes
• What users can and can't do using the API: The API is comprehensive and is primarily used to submit and retrieve information from the Clue system without having to use the web based user interface. It is most commonly used to allow the integration with other third-party systems and tooling.; ; The API is focused on viewing and maintaining the data in Clue rather than the set up and administration of the system. However, the API can be used to administrate users on the system. Including user creation, alteration and deletion.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the service as follows:; ; Custom Fields: add, modify, or delete various types such as Boolean, Currency, Date, Dropdown, Free Text, and Links to entities like Address, Organisation, Person, or Staff Records. These can be conditional, mandatory, or unique.; ; Fields: designate fields as mandatory or optional.; ; Lists: customise and order fields in List Views to enhance user experience and ensure quick data access. Includes options to reset to default settings and support from the Clue Support Team.; ; Menus: customise all dropdown field menu values.; ; Tags: configure Tags to categorise records and alert users.; ; Report Templates: design and upload Microsoft Word report templates for custom reporting. Templates autopopulate with record data and be printed as PDFs or Word documents.; ; Data Views and Dashboards: create, modify, and share data views and dashboards. Filter data using no-code rules, customise columns, share and export views, and display results graphically on dashboards.; ; Access to these configurations is permission-based and controlled via the Access Control page in CLUE.; ; AI features are disabled by default but can be enabled.

Scaling

• Independence of resources: Clue use Microsoft Azure to be able to scale up when needed. Clue also have monitoring in place that will alert when certain thresholds are met so capacity can be increased if needed.

Analytics

• Service usage metrics: Yes
• Metrics types: Clue use various tooling for different metrics. Insights for how Clue is being used, Monitoring tools for uptime and capacity and also metrics on support SLA's.
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export the data if they have the permissions directly from Clue in a .csv format. Other export formats are supported using the API.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • XML
  • SQL
  • Discreet files as attachments
  • CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.99%
• Approach to resilience: We utilise Microsoft Azures SLA for their data centres. Further details can be available on request.
• Outage reporting: Clue have a monitoring platform built into the service that will notify us of any outages or high consumption of services.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Users can either login in to a web portal with a username and password or SSO can be enabled to link into the preferred active directory.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Clue has over 40 policies and procedures related to ISO27001 all connected to the Information Security policy. As part of employee onboarding, a selection of these policies are signed for individually by the employee and the rest are read during the induction process. All policies have a section confirming adherence for all employees that links to our disciplinary procedure.; ; Further details can be found at trust.cluesoftware.com
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Clue has a change management procedure for changes made to the service, e.g. development of the product. Clue will then work to a customer's change process when it comes to upgrading/patching the service in the cloud.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Clue have penetration tests at least annually. Clue has a vulnerability management procedure that can be made available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Logs from Azure and the WAF can be fed into a SIEM and SOC as required.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Clue has a robust incident process in line with our commitments to ISO 27001:2022. When an incident is identified Clue will appoint an incident manager and pull together a team to investigate and mitigate. Further details can be provided on request.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Other
• Other public sector networks: LECN

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 7.5%
• Between £500,001 and £1,000,000: 12.5%
• Between £1,000,001 and £2,500,000: 25%
• Between £2,500,001 and £5,000,000: 30%
• Over £5,000,001: 40%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau renewed 14th Nov 2025
• ISO/IEC 27001 accreditation date: Wednesday 9 December 2020
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 7c1be594-b179-48a0-b8ab-d958269e77fd
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 2517d5ad-8a20-420e-ab37-eca0a3b325c6
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@cluesoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.