Health Systems Support Ltd

EPR/EHR System Trainers

Health Systems supports delivers training for training support that bridges the gap between product design and end user acceptance across all care settings and vendors including, but not limited to Cerner Millennium (Oracle Health), Epic, Meditech, Nervecentre, Sunrise, SystmOne, RiO and System C

Features

• Effective and proven Strategy and Planning MO to deliver
• Clinical input to training content and delivery
• Experienced in delivering elearning, classroom webinar and 1:1 training
• Governance, mentoring and assurance services available.
• Choice of outsourced delivery, assurance, governance and mentoring services
• Cloud based booking system and TNA tools
• Templated tools including project, communication, strategy and plan
• Management team easy to reference with other Trusts
• Customisable lesson plans, Tip Sheets, Quick reference guides and patients
• Training project management methodology and experience

Benefits

• Clear milestones and deliverables
• Enhanced clinical engagement and adoption
• Reduced training workstream risks
• Assurance for Operational management and board
• Choice of support to match training requirements of the Trust
• Training design that accepts operational and clinical challenges
• Focus on end user engagement, acceptance, adoption and clinical outcomes
• Structured knowledge and skills transfer enabling Trust to self support
• Value for money, clearly auditable delivery objectives.
• TNA, Training Programme design, e-learning, Champion/ Super User programme

£250 to £1,800 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at victoria.wheeler@healthsystemssupport.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

586010887765138

Contact

Victoria Wheeler
07900927699
victoria.wheeler@healthsystemssupport.co.uk

Planning

• Planning service: Yes
• How the planning service works: The planning phase of all Health Systems Supports projects are based on extensive experience and proven success criteria and include the following phases as relevant:; • Discovery phase- what are your desired outcomes, high level analysis of stakeholders, skills and resources (including skill gaps), dependencies and agree acceptance criteria; • Development of project brief or PID; • Detailed resource plan (with interrogation of any vendor & Partner assumptions and project team training needs); • Establishment of Project controls, checkpoints and milestone based review schedule; • Agreement of change control objectives and processes; • Establishment of key working groups and their Terms of Reference; • Sign off process and critical path; • Cut Over and Go Live plan; • Thrive or optimisation work off plan; Our approach is to support you as and when you need the support, adapting our resource profile and skills to match your needs. Our focus is to work with you to remove risk and add assurance - whilst keeping you in control.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Health Systems Support Ltd’s approach to training is to ensure that all projects are underpinned by knowledge transfer and Trust sustainability. ; We understand the full training lifecycle from Business Case, strategy, plan, TNA, development (with options appraisal), execution and evaluation. Depending on the engagement/ needs of the Trust. ; PEER TO PEER; Paired support providing on the job training with our experts supporting and transferring knowledge to close any skills gaps within your team,; AWARENESS, ENGAGEMENT AND PREPARATION OF WIDER STAKEHOLDER GROUP; Preparing wider stakeholders and Clinicians for the journey ahead with;; • Awareness events; • Product development demonstrations ; • Critical decision making skills including success factors, critical path and expectation setting; END USER TRAINING; We are experienced with delivering end user training on all health systems currently deployed within the UK. ; • Training plan ; • Training environment design and preparation with full patient design and input; • Awareness/ engagement sessions; • e-learning design and development; • Structured self learning & practise design; • Classroom training; • Super User/ Champion User training design and execution; • At the elbow support (floorwalker provision); POST LIVE, REMEDIAL AND OPTIMISATION TRAINING; • Clinical adoption/ thrive training. ; • BAU training design and structured hand over
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can support with the Training business case, strategy, plan and delivery. Based on the needs identified during the discovery phase of the project we will implement the PID, including agreed KPIs and outcomes. Based on your ESR date our algorithms provide an excellent starting point to provide the Training needs assessment, training mapping exercise and project delivery. Utilising the ‘good’ from your pre live delivery and enhancing it to provide a sustainable solution to meet the organisations on going needs positively impacting clinical outcomes without adding unnecessary costs. We can support your LMS redesign or provide an interim booking system.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Quality Assurance is underpinned by our internal processes which are externally verified through our ISO standards. Our training and transformation specialists, provide invaluable expertise at every stage of the process with ISO9001 as our cornerstone ensuring our quality processes. We conduct thorough assessments to align Health System Supports’ solutions with the Trust requirements, ensuring compatibility effectiveness and reportability using an agreed RACI. ; Our training outcomes are assessed throughout the project and are based on 360 degree reviews. We capture feedback through the design phases with your workstream leads and SMEs, ensuring clinical and operational input in training design. Pilot courses give a further opportunity to review training before the End User training commences. We closely monitor FAQs and feedback from end users to ensure continued relevance. ; All of our training design is role and workflow based and guidance from vendors is localised to the NHS to drive adoption and support transformation. Although we come with proven templates and ‘starting’ documentation this is localised and relevant for each deployment.; We incorporate the lessons learnt from numerous projects to develop a training programme that is sustainable post live. ; Our extensive health systems training experience enables us to mitigate risks.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We work with you to build a plan ensuring your initial plan is not just focused on the go-live but on the safe return to BAU. We optimise your deployment from pre live, through Revive and into the Thrive and return to BAU stages. HSS’s consultancy services align to your strategy and the aspirational benefits in your Business Case. During the discovery phase, HSS’s specialists work alongside your teams to assess how the deployment has gone and identify areas that can be optimised. We then develop a milestone and KPI based plan of action. We can either deliver the plan through mentoring, work package delivery and/or specialist support. Our EPR/EHR support is based on extensive lessons learned and the experience of our team of delivering your Allscripts, Cerner, Epic, Meditech, Nervecentre, RiO, SystemC & SystmOne ongoing support, tailored to your specific needs. HSS’s specialists work with the Trusts’ operational and digital service teams, translating the needs of one to the other to ensure a cohesive outcome based plan and mutual understanding. Our team for ongoing support includes clinicians and those with extensive patient workflow optimisation experience. However we never forget that this is your project, our services are tailored accordingly.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: It depends on the KPI's agreed at the PID stage. Our service can be 24/7
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Health systems support are able to provide all the services required to support a training delivery workstream for a deployment. This includes but is not limited to; Training Project Manager, Training delivery manager, Operational readiness owner support, trainers, content developers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: 01/08/2023
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  HSS has realigned many of its' services to be delivered as a hybrid working model which has assisted with additional environmental benefits in the performance of the service including working towards net zero greenhouse gas emissions. Health Systems Support Ltd is committed to achieving Net Zero emissions by 2025. Although we utilise digital technology for meetings, our hybrid model is flexible to meet the needs of our clients and our policies reflect the most carbon neutral method of attending site. We have a ‘no printing’ policy for all of our documents and our staff are trained and supported through this adoption. Our car policy is all electric. We are committed to integrating the five social value themes within the UK Government’s Social Value Model into engagements

  Covid-19 recovery

  Providing services and can play a crucial role in supporting the organisations and its businesses to manage and recover from the impacts of COVID-19 including:; 1. Tele Solutions: Implementing or enhancing tele training and support platforms to enable remote consultations, training and monitoring of results. ; 2. Remote Work Enablement: Facilitating remote work capabilities has been a core part of HSS organisation strategy and delivery for staff through secure virtual private networks (VPNs), cloud-based collaboration tools, and robust cybersecurity measures. This ensures essential HSS services and operations can continue while minimizing the risk of virus spread among employees. This is Also applied to our clients using a range of tele solutions cloud based platforms allow us to deliver services remotely.; 3. Virtual Training and Education: Developing virtual training programs and educational materials for healthcare professionals to stay updated on COVID-19 protocols, treatment guidelines, and best practices. This ensures staff members are well-equipped to deliver quality care amidst evolving circumstances.; 4. Remote Monitoring and IoT Solutions: Deploying remote monitoring devices and Internet of Things (IoT) solutions to track patient vital signs, medication adherence, and disease progression from a distance. This allows healthcare providers to intervene early and prevent complications, particularly for patients recovering from COVID-19 at home.; 5. Continuous Improvement and Adaptation: Regularly assessing the effectiveness of implemented measures through feedback mechanisms, performance metrics, and stakeholder consultations. This ensures that solutions remain aligned with evolving needs and challenges, with adjustments made as necessary to optimize outcomes.; 6. Scalability and Flexibility: Designing solutions with scalability and flexibility in mind to accommodate changing requirements and fluctuating demand levels. This includes modular architectures, cloud-native platforms, and agile development methodologies to rapidly deploy, iterate, and scale innovative ways of working as needed

  Tackling economic inequality

  HSS is experienced in creating employment opportunities particularly for those who face barriers to employment and/or who are in deprived areas. We have also been involved in creating employment and training opportunities, particularly for people in healthcare sectors with known skills shortages. Additionally supporting educational attainment relevant to the service, including training schemes that address skills gaps and result in recognised qualifications. Our internal training can support Trusts to develop their ability to offer opportunities to applicants that would otherwise be excluded from these opportunities and/or enhancing career progression. We are always improving our methodologies and our quality of delivery, as an ISO9001-certified organisation, we are recognised for the quality and continuous improvement of our operational processes. Our digital solutions are built ‘from the ground up’ to support and reinforce our processes. We are committed to integrating the five social value themes within the UK Government’s Social Value Model into engagements

  Equal opportunity

  HSS policies and practices to foster a diverse and inclusive workplace culture, including recruitment practices, training programs, and employee resource groups are well developed and all staff are assessed for their fit to both the role and the cultural expectations needed in our workplace and customers. We regularly review and update the strategy in consultation with relevant stakeholders and staff to ensure alignment with best practices and evolving needs.

  Wellbeing

  We have an internal, named champion, who leads on our initiatives to promote health and wellbeing among our teams. We extend this initiative to the wider community engaged in our delivery projects. We acknowledge that when the teams are working away from homes that this can add to the pressure of project deadlines and we have regular ‘touch points’ with our teams with early intervention and support to protect mental health and foster an open and inclusive team working environment. If necessary we signpost additional support available. We are committed to integrating the five social value themes within the UK Government’s Social Value Model into engagements

Pricing

• Price: £250 to £1,800 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at victoria.wheeler@healthsystemssupport.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.