Communication-STEM Ltd

iboss Zero Trust Secure Access Service Edge

iboss is a Zero Trust Edge. iboss utilises a cloud architecture allowing customers to easily migrate from legacy appliances, whilst maintaining 100% dedicated IP address space in the cloud. This allows for PDNS integration, and admin created GDPR Zones with dedicated UK datacentres. Packages include Filtering, Malware detection and DLP.

Features

• Zero Trust Edge (ZTE)
• Dedicated IP Address
• PDNS Integration
• Data Loss Prevention (DLP)
• Web filtering
• Malware detection

Benefits

• Complete web & internet content filtering
• Compliant with industry regulations
• SSL traffic management
• Cloud application and social media controls
• Zero Trust Network Access via Trust scoring
• EOL Browser and OS protection
• Advanced, real-time reporting
• Centralized management and administration in the cloud
• Flexible cloud security connectors for Internet security regardless of location
• Dedicated IP address space for Protective DNS Integration

£16 to £30 a user a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrea.le.velle@c-stem.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

586762953014524

Contact

Andrea le Velle
0345 241 0000
andrea.le.velle@c-stem.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard Support Package: S1 - 2hrs; S2 - 4 hrs; S3/S4 - 24 hrs.; Mission Critical Support Package: S1 - 15 mins; S2 - 1hr; S3/4 - 4hrs.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Iboss leverages third party chat software with integrated support for assistive technology users
• Web chat accessibility testing: Iboss leverages third party chat software with integrated support for assistive technology users
• Onsite support: Yes, at extra cost
• Support levels: Standard Support Package; Mission Critical Support Package
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Iboss offers both professional services as well as an aligned SE with each customer for implementation taking the client through the roll out of iboss to the organization as well as providing assistance and guidance during migration work and other hurdles as they appear.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be downloaded from the iboss platform
• End-of-contract process: At the end of the contract, data is deleted within the iboss cloud within 24 hours

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Other than different applications that are used for each OS the features are the same regardless of the device
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is the iboss cloud management portal. This portal provides customers a ‘Single Pane of Glass’ for policy orchestration and reporting and allows administrators to control the service on a national or global scale.
• Accessibility standards: None or don’t know
• Description of accessibility: Access to the iboss interface is web based and is browser independent
• Accessibility testing: Users work with our product through a responsive interface
• API: Yes
• What users can and can't do using the API: Users are able to manage any control offered by the iboss GUI via our API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customization is availble for branding of reports and block/ alert pages. As well as customized reporting and alert with content specified by the report creator.

Scaling

• Independence of resources: The advantage of the iboss cloud platform is the use of horizontal scaling vs. "larger" gateways. By using horizontal scaling, additional work units (containerized gateways) are added as capacity demands increase. This allows for infinite scale as bandwidth continues into the Terabit era. For each additional containerized gateway that is added automatically to a customer's containerized gateway collection, additional work unit capacity is added for both bandwidth and cloud requests. This increase in capacity is tightly measured as the capacity of each containerized gateway is known. The Containerized Cloud Gateway architecture provides a multi-tenant platform without a shared data plan

Analytics

• Service usage metrics: Yes
• Metrics types: Usage is published within the product dashboards which includes bandwidth processed, web access, source and distination IP amongst other
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Iboss

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: All data at rest and in motion are encrypted. Security and compliance meet FIPS and Common Criteria specifications. Encryption at rest is secured via AES-256.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export data via reporting export, Syslog, CSV, PDF, HTML Etc. Policy items can be exported as Json or CSV
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HTML
  • JSON
  • FTP
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: All data in motion are encrypted. Security and compliance meet FIPS and Common Criteria specifications. Encryption at rest is secured via AES-256. TLS 1.2 is used to encrypt data in transit.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: We follow ISO 27001 and 9001 guidelines. Customer's data is level 'Confidential' which is top confidentiality level. iboss also has classifications for levels of data to ensure correct protection: internal data, confidential data, and restricted use data.

Availability and resilience

• Guaranteed availability: Iboss will use commercially reasonable efforts to ensure that the Service will have an Availability of 99.99999% as measured over each calendar month during the Term. In the event of a Service Level Failure, Customer will be eligible to receive the applicable Service Credit according to the terms set forth in this SLA.
• Approach to resilience: The iboss cloud infrastructure is built with High Availability in mind and is native to the Node based architecture. From the ability to have work units automatically expand horizontally to load balancing, the platform is designed for full redundancy and high availability. User deployments are setup to dynamically redirect traffic to the cloud in the closest resource while providing the highest level of performance and availability. If any gateway is out of service, traffic is automatically routed to the other available gateways. iboss also partners with top tier Data Centers that meet SSAE 16 SOC1 and SOC 2 compliance and our Security Analysts monitor the network 24/7 leveraging real time monitoring tools.
• Outage reporting: If the client is impacted due to an outage, iboss will push the notification through an email distribution list and the change will be posted on iboss's website. Notifications of any significant outages will occur via email and phone confirmation. Maintenance of the platform is also fully controlled by the customer and can be scheduled or manually instigated to suit the customer maintenance windows.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Authentication can be via SAML or seamless transparent Single Sign-On with iboss agents.
• Access restrictions in management interfaces and support channels: The iboss platform provides complete customizable role-based access where administrators can restrict access to any area of the web security controls including allow/block list, all policies, configuration and controls.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Authentication can be performed using SAML, Kerberos/NTLM, LDAP or the iboss cloud connectors for SSO. This includes authentication for end users as well as administrative functions. The iboss cloud admin portal can be tied to Okta, Ping or any SAML compliant Identity Provider. MFA is also supported for admin login using Microsoft of Google Authenticator.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISF-ISR
• ISO/IEC 27001 accreditation date: 26/10/2022
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: May-21
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: N/a
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27001
  • SOC 2
  • FIPS 140-2 & Common Criteria

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2/SSAE 16
• Information security policies and processes: ISO 27001 & SOC 2

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: 1. request change; 2. categorize and prioritize change; 3. analyze and justify change; 4. approve and schedule change; 5. plan and complete implementation of change; 6. post-implementation review
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Iboss follows a Vulnerability Management Standard. The primary vulnerability tool used is QualysGuard which scans network infrastructure on a regular scheduled basis and generates reports for vulnerabilities across all assets. The Network Operations Team regularly reviews the results and remediates/mitigates the risks accordingly.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: The Network Operations Center has a 24x7 team of engineers who are constantly monitoring the cloud performance across the globe. A continuous automated assessment is performed to proactively ensure the integrity of the service. If during this automated process an alert is thrown the Network Operations Team is immediately notified. The Network Operations team will then take the appropriate steps to assess and as needed mitigate the alert.; The team also performs regular vulnerability and penetration tests to prevent unauthorized access attempts and any potential malicious activity
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Detection and Analysis, Containment, Eradication, and Recovery, Post-Incident Activity

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Our employees are our most valuable resource and are a key factor in the delivery of services to our clients. We recognise that it is the caliber of the people that make up our teams that differentiates us from our competitors. As such, we work hard to recruit, develop and retain the best talent in the industry. As part of their personal development, each of our employees is given a clear route for progression, including technical and professional training. Further to this, it is crucial that all employees maintain a high level of safety and technical expertise, therefore regular training and advice is made available. We provide our employees with training to ensure they are aware of the company's legal obligations, policies and internal procedures relating to the provision of Equality and Diversity. This understanding of their obligations allows them to interact with their colleagues fairly and equally in all areas of their employment. Annual appraisals are conducted with all employees, allowing quality one-to-one time with their manager to discuss their performance, establish new objectives and determine the employee's individual training and development needs that are required to assist in achieving their goals.

Pricing

• Price: £16 to £30 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: All features available for 14 days.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrea.le.velle@c-stem.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.