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iCore

Tool selection, transition and cloud service integration

This service enables you to define the ITSM and ESM tooling needed to manage cloud services and design the service model to enable effective management of cloud services.

Features

  • Evaluates and provides support for ESM/ITSM tooling requirements definition.
  • Reviews ESM/ITSM, cloud and enterprise tooling landscapes to identify improvements
  • Establishes a framework for CMDBs to manage your cloud services

Benefits

  • Accelerates requirements definition for new tooling
  • Takes advantage of advanced capabilities such as self-service and automation
  • Improves orchestration across service supply-chains and SIAM delivery models
  • Enables self-service portals focused on Customer Experience (CX)

Pricing

£650 to £1,600 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalgov@icore-ltd.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 8 7 0 1 3 5 5 7 5 2 7 8 5 3

Contact

iCore Paul Wilkinson
Telephone: 07384216844
Email: digitalgov@icore-ltd.com

Planning

Planning service
Yes
How the planning service works
ICore helps its clients design the organisation it needs to implement and manage cloud hosting and software services, to define the ITSM and ESM tooling needed to manage cloud services and design the service model to enable effective management of cloud services.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
ICore helps its clients design the IT Operating Model (ITOM) they need deliver and manage cloud hosted and as-a-service products, defining the ITSM practices needed to manage cloud services and design the service models to enable the effective management of cloud services.

Additionally we help clients plan and manage transitions to and from cloud platforms or between cloud service providers.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
ICore helps clients to design the capabilities it needs to deliver effective service quality assurance and performance testing, defining the ITSM and management tooling needed to effectively manage quality assurance and performance testing end-to-end and design the service model to enable ongoing quality assurance and observability and monitoring of cloud services.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Not applicable

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
Our services do not provide user or technical support.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

iCore Ltd is committed to take full account of the environmental, health and safety of its operations to protect the natural environment.

Specifically iCore Ltd aims to:

Comply with the spirit as well as the letter of environmental health & safety legislation and approved codes of practice, co-operating fully with relevant statutory and non-statutory bodies.

We have implemented hybrid working for all staff, supported by home equipment. We make extensive use of Microsoft Teams for client and internal meetings and workshops minimising the need for travel.

We use only cloud-based software for customer work, internal technical work and administration. We have no fixed computing equipment other than laptops.

Laptops are recycled across employees and disposed of at end-of-life in line with current UK Environmental legislation.

We encourage feedback and suggestions from our customers and staff as to how company standards may be improved in this respect.1

Equal opportunity

iCore recognises the benefits of a diverse workforce and is committed to providing a working environment that is free from discrimination.

iCore will seek to promote the principles of equality and diversity in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors, recruitment agencies and the public.

Wellbeing

iCore is committed to supporting the Health and Wellbeing of our staff and Associates.

Our health-care scheme is comprehensive and includes yearly medical and well-being assessments.

We offer all staff risk assessments for working at home and free eye tests.

We encourage our staff to take regular breaks and move about during the working day and we monitor and ensure that our staff take their leave allowances.

We make it clear to staff that we are concerned about any well-being, disability or mental health issues they may have and encourage them to raise these with us, to identify any help or additional support the company can provide.

Our Health, Safety and Wellbeing policies align to latest legislation and are reviewed at least yearly at Board level and are improved and updated as required.

iCore is also committed to encouraging a supportive and inclusive culture amongst its workforce and are proud that our workforce is diverse in terms of experience and background. This policy encourages a positive and inclusive culture in which everyone is valued and, we believe, is happy to work.

Pricing

Price
£650 to £1,600 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalgov@icore-ltd.com. Tell them what format you need. It will help if you say what assistive technology you use.