Network Utilities (Systems) Ltd

Keeper - Password Manager

Keeper is a password manager that securely stores, manages, and generates passwords. It uses encryption to protect passwords and other sensitive data, like credit card information and personal notes. Keeper offers features such as password generation, auto-fill, two-factor authentication, and secure sharing, across multiple platforms.

Features

• Prevent breaches, reduce help desk costs and ensure compliance
• Provides comprehensive visibility, security, reporting and control.
• Provides analytics into credential security and hygiene
• Simplifies and strengthens auditing and compliance
• Automated and assisted user provisioning
• Works out-of-the-box with identity, MFA, IGA, HSM and SIEM solutions
• Robust Compliance and Reporting
• Consolidated MFA
• 100% cloud-based
• User friendly interface

Benefits

• Mitigates risks of breaches by providing real-time protection and access
• Easy, fast and affordable to integrate and deploy
• Password generator to create strong, unique passwords
• Securely share passwords and other sensitive information with others
• Available on multiple platforms, including desktop, mobile devices, and browsers.

£2.70 to £4.35 a unit a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@netutils.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

587052562757358

Contact

David Bundock
02087833800
frameworks@netutils.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: System requirements vary depending on the platform you are using.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email and online ticketing is responded to within 4 hours Monday-Friday, no response over the weekend. Urgent matters over the weekend should be raised via the phone number provided.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: We provide 24/7/365 support on all products and services we provide. Account Managers are aligned to all accounts acting as a single liaison point. At any point throughout the support process we are able to liaise directly with the vendor to escalate resolution of the issue. All support costs are included in the monthly or annual price service fee.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Implementation and onboarding can be included as part of our managed service. This will include training of administrators in the use of the service. Additional end user training can be purchased but is generally unnecessary.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: All log and password data is available for export on demand throughout - and at the end - of the contract period
• End-of-contract process: Service will cease and all logs and data can be exported.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No differences
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Keeper Password Manager Admin Console is a centralised platform for businesses to manage Keeper usage within their organisation. Admins can create, modify, and remove user accounts, and manage user groups and roles. The console enforces security policies, such as password rules and two-factor authentication, to enhance protection. Admins can control and monitor the sharing of sensitive data, oversee team vaults and shared folders, and facilitate secure collaboration. Reporting and auditing features provide detailed usage reports and activity logs for compliance. Integration with identity providers and Single Sign-On (SSO) solutions streamlines user management for improved efficiency and security.
• Accessibility standards: None or don’t know
• Description of accessibility: Administrators can only access the platform via login and password with Multi-Factor Authentication.
• Accessibility testing: None as far as we're aware
• API: Yes
• What users can and can't do using the API: A full RESTful API is available. Full documentation can be provided on request.; https://docs.keeper.io/en/v/enterprise-guide/developer-tools
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Keeper Password Manager offers a highly customisable service that allows customers to tailor the platform to their specific needs. Administrators can adjust security policies to suit their organisation, such as enforcing password rules and two-factor authentication for enhanced protection. User management features enable admins to create custom user groups and roles, providing flexibility in assigning permissions and access levels to different teams or departments.; ; The platform offers control over sharing options and permissions, allowing secure collaboration among team members. Admins can monitor and manage the sharing of sensitive data within the organisation, including team vaults and shared folders.; ; Keeper supports custom branding in the admin console, allowing organisations to add their company logo for a more personalised interface, enhancing the user experience and reinforcing brand identity.; ; Additionally, Keeper integrates with various identity providers and Single Sign-On (SSO) solutions, making it easy for organisations to integrate the platform into their existing IT infrastructure and streamline user management.; ; Overall, Keeper Password Manager’s customisability allows customers to fine-tune the service to fit their organisation's workflow, security, and operational requirements, providing a secure and efficient password management solution for businesses of all sizes.

Scaling

• Independence of resources: The platform leverages a scalable cloud-based architecture. This allows the system to efficiently handle varying loads without performance degradation. Additionally, the service uses load balancing and resource allocation techniques to distribute traffic evenly across servers, ensuring consistent service quality. Furthermore, proactive monitoring and optimization help maintain stability and reliability, providing uninterrupted email security for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: Provides comprehensive email security metrics including threat detection for spam, phishing, and malware; email volume monitoring; quarantine reports; spam and phishing detection; delivery metrics such as emails delivered, delayed, and bounce rates; policy enforcement insights; user reports; historical data for trend analysis; and advanced analytics for understanding threat patterns and overall email security. These metrics can be accessed through the management console to customize reports and view real-time data.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Keeper - Password Manager

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Your information created in Keeper is transmitted to Keeper's Cloud Security Vault using a 256-bit encrypted Secure Socket Layer (TLS) connection. Your information is securely encrypted with 256-bit AES ciphers.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Administrators access their data through the analytics tab of the user interface
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: None

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Keeper is hosted on AWS, which has a 99.99% uptime SLA
• Approach to resilience: Keeper utilise the AWS public cloud across all its locations and resilience is embedded in every layer of the infrastructure, as well as within the database and application layers. Full information is available on request
• Outage reporting: Service Status is available within the web portal. In the event of an outage email alerts are also provided.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: The user will authenticate by Email address - It is highly recommend that MFA is enabled on the account. This is supported and mandated through the management interface.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 08/04/2013
• What the ISO/IEC 27001 doesn’t cover: All areas of information security are covered in the ISO27001, the Information Security Manual can be provided for review if necessary.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All policies are in line with ISO27001; Access control policy; Network access control policy; Anti-piracy policy; Backup policy; Data protection policy; Data security - storage; Data security - disposal; Data security - use of personal data; Data security - it security; Data breach notification policy; E-mail & internet acceptable usage policy; Laptop policy – security; Network systems monitoring policy; Password policy; Remote access and mobile computing policy; Usb memory sticks usage policy; Virus protection policy; ; Policies are formally reviewed at least twice a year with monthly information security management meetings held to review their ongoing suitability and staff adherence to. We record any non-conformances centrally in a register and address directly with staff.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The organisation defines and maintains configuration and change management of the customers estate. Changes to systems are communicated to all stakeholders with any impactful changes requiring authority from the customer administrator. All changes are undertaken to ITIL standards with both the directly impacted resource and the wider estate tracked both during and post implementation. The change management process accommodates urgent changes, standard changes, and routinely occurring preapproved changes. The specific change process is made available via the service agreement.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a full 24/7/365 security operations centre which collects, aggregates, and normalises log data from hundreds of sources for AI enabled analysis using an analytics platform, SIEM, threat intelligence, and individuals. Our service identifies threat-like behaviour in your ours and our customers systems such as impossible logins, multi-factor bypass, coordinated attacks, and rogue agents. The service identifies unpatched and vulnerable services not identified by the 7 day patch and update cycle undertaken within the routine maintenance policy. We also operate a patch and asset management solution that automate patch identification and delivery.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We operate a full 24/7/365 security operations centre which collects, aggregates, and normalises log data from hundreds of sources for AI enabled analysis using an analytics platform, SIEM, threat intelligence, and individuals. Our service identifies threat-like behaviour in your ours and our customers systems such as impossible logins, multi-factor bypass, coordinated attacks, and rogue agents. When an escalated incident requires remediation, our SOC experts are available to provide remediation assistance and advice identifying the threat and removing the risk. Our internal SLA is a maximum 30 minute response time for critical alerts.
• Incident management type: Supplier-defined controls
• Incident management approach: All company systems and client services are monitored for availability (and degradation e.g. high CPU or disk space usage). There is also a remote SOC/ SIEM service used for internal monitoring. These are in operation 24/7/365 underpinned by the 24 hour support desk, manned by experienced, accredited technical staff with access to vendor escalation if necessary. Any incidents are logged in our call management system and become part of our incident management process. Based on our priority/ response time/ escalation matrix and ensures that the correct resource is allocated to speedy technical resolution and timely, regular communication with all stakeholders.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  Keeper Password Manager itself doesn't directly combat climate change, as its primary function is to provide secure password management and data protection for its users. However, Keeper and other password managers can indirectly support climate change efforts in the following ways:; ; Digital Security; By enhancing digital security, Keeper Password Manager helps prevent data breaches and cyberattacks. These attacks can lead to energy-intensive operations such as server repairs and data recovery. By minimizing these incidents, Keeper can help reduce energy usage and carbon emissions associated with these activities.; ; Paperless Processes; Password managers like Keeper encourage users to adopt paperless practices by securely storing digital records instead of using paper-based documents for passwords and credentials. This can reduce paper usage, saving trees and reducing the carbon footprint associated with paper production.; ; Resource Efficiency; Securely storing and managing passwords can lead to more efficient use of resources in technology and other industries. Efficient systems may translate to lower energy consumption and reduced waste.; ; Awareness and Education: By promoting strong, unique passwords and secure online practices, Keeper can help individuals and organizations understand the importance of digital security. This awareness might extend to more conscious behaviors in other areas, including sustainability efforts.; ; While the direct link between Keeper Password Manager and climate change is limited, its role in promoting digital security and efficiency can contribute indirectly to overall efforts to reduce energy consumption and environmental impact.

  Wellbeing

  Keeper Password Manager contributes to well-being by providing secure, efficient password management that reduces stress from cyber threats, enabling smoother work operations.

Pricing

• Price: £2.70 to £4.35 a unit a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free trial includes access to all features and functionality for a period of 30 days
• Link to free trial: Free trial provided after tenant has been set up as each tenant is unique

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@netutils.com. Tell them what format you need. It will help if you say what assistive technology you use.