CAPITA BUSINESS SERVICES LTD

Capita Tendering AI (Enterprise Resource Management)

Tender management is a highly repeatable and labour-intensive process. Our AI product is designed to improve the efficiency and effectiveness of the procurement process in public sector procurement. It can support all stages of the end-to-end procurement process, from requirement definition to obligations management.

Features

• Use AI to execute evaluation of tenders
• Use AI to identify committed delivery beyond contract specification
• Use AI to identify contract mobilisation obligations
• Use AI to identify all contracted deliverables

Benefits

• Improve speed and accuracy of evaluation of tenders
• Reduce the risk of challenge to tender outcomes
• Improve identification of delivery commitments
• Improve identification of mobilisation obligations
• Improve identification of contracted deliverables
• Improve management of contracted deliverables

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at engagewithus@capita.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

587274898035448

Contact

Capita Business Services Ltd
08702407341
engagewithus@capita.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Procurement
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: N/A – No constraints
• System requirements:
  • Users require Microsoft365 accounts with secure single sign on enabled.
  • Buyers need stable internet connectivity to access the Product portal.
  • Organisation must allow access to Azure hosted services and APIs.
  • Permission to upload, view, and download documents to be processed.
  • Endpoint devices must run modern browsers supporting secure file transfer.
  • Network must permit HTTPS communication with the Programme.

User support

• Email or online ticketing support: Yes
• Support response times: We respond to all customer questions within one business day during UK support hours (Monday–Friday, 9:00–17:00)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The following support is included in our standard subscription cost:; ; Deployment: dedicated support to ensure that clients access the solution effectively, including user training.; ; In-life: ongoing support to ensure that the product continues to perform effectively, and also wider support to improve how the Procurement and wider business operate to maximise the value delivered by the product.; ; We also assign an Account Manager for each project, a single point of contact for any customer’s queries. The Account Manager will oversee the project day-to-day and be responsible for all deliverables, as well as for any performance issues and escalations. ; ; Our Account Managers are available to support customers via phone or email Monday to Friday, 9 to 5 (UK time).
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Customers will be supported through the following training options:; ; -Onsite training for hands-on support during deployment.; ; - Online training via interactive workshops and webinars.; ; - Self-service resources, including comprehensive user documentation, guides, and a searchable knowledge base.; ; Initially, we provide a secure portal for document upload and evaluation, with clear guidance on metadata requirements and compliance standards. The onboarding process includes tailored training sessions for evaluators, covering system navigation, scoring workflows, and audit trail interpretation. Comprehensive documentation and a knowledge base are available for self-service learning, complemented by interactive workshops for hands-on experience.; ; For technical assurance, we offer dedicated support channels, including priority case handling and escalation paths. Customers are expected to maintain current software updates and provide necessary diagnostic details for issue resolution, while we ensure GDPR-compliant data handling and secure remote access when required. Regular updates and feature enhancements are delivered through managed releases, with proactive communication on changes.; ; Our approach ensures customers can confidently leverage our service’s capabilities to streamline procurement evaluations and maintain compliance with organisational and regulatory standards.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We provide dedicated support with access and removal of data as part of the offboarding process. ; ; We store raw tender documents in Azure Blob Storage and structured evaluation data in Cosmos DB. For ease of access, customers can request a full export of both datasets through the secure portal or via an API endpoint at no extra cost. ; ; The export process typically involves generating a container snapshot of Blob Storage for all uploaded documents and a JSON or CSV dump of evaluation records from Cosmos DB. This ensures that all scoring, compliance checks, and clarifications are preserved in a portable format. ; ; Once the export is complete, data can be downloaded securely or transferred to another cloud environment of the customer’s choice. This process maintains compliance with GDPR and organisational data governance policies. This is all done within 30 days of notification of contract end and the outlining of data extraction requirements.
• End-of-contract process: When a customer stops using our service, the offboarding process prioritises secure data handling and service termination. It begins with confirming cancellation and disabling user access to prevent unauthorised entry.; ; If requested, all customer data can be exported in open, portable formats (CSV, PDF/A) to ensure continuity. We then perform certified deletion of all data, including backups, in compliance with security and privacy standards. ; ; Any integrations or API connections are disconnected, billing is finalised, and feedback is collected to understand churn reasons. Finally, confirmation of data removal and account closure is issued, ensuring transparency and compliance.; ; Included in the Price;  Standard data export in open formats (CSV, PDF/A) via the secure portal.;  Account closure and confirmation of data removal.;  Basic offboarding support and guidance.; ; Additional Cost Services;  Extended storage beyond the contract end date.;  Bespoke reporting or customised data extracts.;  Consultancy for migration or integration with third-party systems.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Although our documentation does not currently meet formal WCAG or EN 301 549 standards, we ensure it is accessible and easy to use. All onboarding and offboarding materials are provided in clear, plain English and structured with headings for easy navigation. Documents are delivered in widely supported formats (HTML or tagged PDF) to enable compatibility with screen readers and other assistive technologies.; We include descriptive alt text for images and diagrams, and avoid complex layouts that may hinder accessibility. Font choices and colour contrast follow best practice for readability. Where required, we can provide large-print versions or alternative formats upon request.; ; Colour blindness: We avoid using colour as the sole means of conveying information and ensure sufficient contrast between text and background. Key points are highlighted using text labels or patterns rather than relying on colour alone.; Where diagrams or charts are included, we use colour palettes that are tested for common types of colour blindness (e.g., red-green) and provide alternative text descriptions for all visual elements. We also follow best practice for contrast ratios to improve readability for all users.; If required, we can provide alternative formats such as monochrome versions or high-contrast layouts upon request.

Using the service

• Web browser interface: Yes
• Supported browsers: Microsoft Edge
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The application enables procurement teams to create, configure, and manage tenders, lots, and qualifying questions with intuitive navigation. Users can upload bidder responses, review submissions, and trigger AI-driven evaluations, all integrated with Dataverse for secure data management and Azure for document handling. The interface provides real-time status tracking, evidence-based scoring, and audit trails, supporting role-based access and compliance. It ensures transparency, efficiency, and traceability throughout the procurement evaluation lifecycle.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: No testing has been done with users of assistive technology.
• API: No
• Customisation available: Yes
• Description of customisation: Our service offers flexible configuration to meet organisational and project-specific needs. Users can customise the product to meet organisation policy and procedural requirements, including (a) policy on failure of a mandatory requirements, (b) whether appendices are included in word counts, and (c) use of drawings and images in responses.; ; Customisation is carried out by Capita during deployment and can be adjusted later through configuration settings or by submitting a request to your dedicated Account Manager. Subject to Capita’s approval, they will customise and/or reconfigure the product for the customer.; ; The benefit of this approach is that Capita will continue to assure their product meets those standards to which it has been certified.

Scaling

• Independence of resources: We ensure consistent performance for all users through two measures:; ; Segregated environments: Each customer’s workloads run in isolated environments, preventing interference from other users.; ; Dynamic scaling: Our Azure-based infrastructure uses auto-scaling to allocate compute and storage resources during demand spikes.; ; These controls, combined with proactive monitoring and capacity planning, maintain service stability and prevent performance degradation caused by other users’ activity.

Analytics

• Service usage metrics: Yes
• Metrics types: The following performance metrics will be reported on an individual client basis:; ; Availability: measured as the amount of time for which the service is available, and able to perform the required functions.; ; Performance (speed): measured as the speed of processing a tender evaluation against benchmark.; ; Performance (ingest accuracy): the number of errors in data ingest processing.; ; Performance (output accuracy): the number of questions where the system has failed to generate a result to the required standard; ; Performance (challenge): the number of questions where the system result has been queried successfully by the human reviewing the output.
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Other
• Other data at rest protection approach: Our service protects data at rest using AES-256 encryption across all storage layers, including Azure Blob Storage and Cosmos DB. Encryption keys are managed securely via Azure Key Vault with automated rotation and strict access controls. Data is logically and physically segregated by client, ensuring isolation within Capita’s Azure tenant. Governance is enforced through Capita’s Data Directives and retention policies, mandating quarterly archiving and removal of intermediate copies. Additional safeguards include role-based access control (RBAC), multi-factor authentication for administrative access, and compliance with ISO27001 standards. These measures ensure confidentiality, integrity and compliance, and apply to all stored data without exception.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Evaluation results, scoring matrices, and evidence graphs are stored in Azure Cosmos DB to support both unstructured and structured files and data.; ; Export functions within the user interface to download various tender evaluation outputs. ; ; Users can export all relevant data types (documents, scoring, evidence). ; ; The interface also includes standard reports. A client can customise a report to display key data fields to meet reporting requirements.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON format
• Data import formats: Other
• Other data import formats:
  • Word (.docx) – for tender documents and responses
  • PDF (.pdf) – for tender documents and responses

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our service will maintain 99.9% availability during core business hours, supported by resilient Azure infrastructure and proactive monitoring. The service is designed for high availability through redundant components, automated failover, and continuous health checks. Scheduled maintenance will be communicated in advance, and downtime will be minimised to protect critical procurement operations.; ; Service Level Agreements (SLAs); Priority 1 (Critical Impact): Full service outage affecting multiple users.; Response: 15 minutes | Resolution: 4 business hours.; Priority 2 (High Impact): Partial loss of service with no workaround.; Response: 1 hour | Resolution: 8 business hours.; Priority 3 (Moderate Impact): Service impairment with workaround available.; Response: 4 hours | Resolution: 5 business days.; Priority 4 (Low Impact): Minor issues not affecting normal service.; Response: 4 hours | Resolution: 10 business days.; ; Escalation paths include Cloud Operations and senior management to ensure timely resolution. These SLAs align with Capita’s enterprise standards for SaaS solutions. ; ; Refunds ; If availability falls below the guaranteed level, customers receive service credits as outlined in the CCS framework terms. These credits are applied to future invoices or refunded where applicable.
• Approach to resilience: Our service is engineered for resilience through a combination of architectural design and robust datacentre practices. The service leverages Microsoft Azure’s high-availability zones, ensuring redundancy across compute, storage, and networking layers. Critical components such as Blob Storage and Cosmos DB are replicated across multiple regions, providing failover capability in the event of a localised outage. Automated health checks and load balancing maintain consistent performance during demand spikes, while elastic scaling ensures resources adapt dynamically to workload changes.; Capita’s datacentre setup underpins this resilience with ISO 27001-certified facilities, redundant power supplies, and diverse network paths to prevent single points of failure. Disaster recovery plans include geo-redundant backups and regular failover testing to validate continuity. Security controls such as RBAC, encryption at rest and in transit, and SIEM monitoring operate continuously to safeguard data integrity during failover events. Combined with proactive patching and scheduled maintenance windows, these measures ensure our service remains available and secure even under adverse conditions.; ; This layered approach—cloud-native redundancy, automated scaling, and resilient datacentre infrastructure—delivers a service designed to meet stringent uptime commitments and maintain operational continuity for critical procurement processes.
• Outage reporting: Our service is designed with robust monitoring and transparent communication to ensure service continuity. In the event of an outage, we follow a multi-channel reporting approach:; ; Public Dashboard: Service status and incident updates are published on a secure web-based dashboard accessible to authorised users. This dashboard provides real-time visibility into system health, scheduled maintenance, and any ongoing disruptions.; ; API Access: For organisations requiring automated monitoring, PRISM offers an API endpoint that exposes current service status and incident details in JSON format. This allows integration with client-side monitoring tools and supports proactive alerting within enterprise workflows.; ; Email Alerts: Critical incidents trigger immediate email notifications to designated contacts. These alerts include a summary of the issue, estimated resolution time, and any recommended actions. For major outages, follow-up communications are issued at regular intervals until resolution.; ; Additionally, our service maintains a 99.9% availability SLA and implements continuous performance monitoring. Incident response is prioritised within one hour for critical issues, supported by a dedicated service team during UK business hours. This combination of real-time reporting, API integration, and direct communication ensures transparency and rapid response for all stakeholders.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: To restrict access in our service’s management interfaces and support channels, we apply a layered security approach. This includes role-based access control (RBAC), enforcing least privilege, and multi-factor authentication for all privileged accounts. Access is managed through automated joiner-mover-leaver processes, with temporary admin rights granted only when necessary and logged for audit. Interfaces are isolated from public endpoints, and conditional access policies restrict access by IP, device compliance, and geolocation. Privileged Access Management (PAM), bastion hosts, and VPNs secure administrative sessions, while continuous monitoring, audit logging, and DLP policies protect sensitive data. Monthly reviews ensure compliance and minimise risk.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 9001 & ISO 14001 – Quality and Environmental Management.; ; Design principles follow UK National Cyber Security Centre (NCSC) guidance and NIST SP 800-53 controls, supported by ISF good practice.
• Information security policies and processes: Capita’s information security framework is built on a robust set of policies and processes aligned with ISO 27001 and industry best practice. The Information and Cyber Security Policy underpins all activities, ensuring confidentiality, integrity, and availability of data. Supporting standards include IT Security, Cloud Security, and Data Management, which govern secure system configuration, data classification, and retention. The Acceptable Use Policy enforces responsible use of IT assets, while the Threat and Incident Management Standard defines detection, response, and recovery procedures for security events.; ; Processes include risk management, with regular assessments and tracking via a Governance, Risk and Compliance (GRC) tool, and incident response, supported by a 24/7 Major Incident Management process. Compliance is maintained through internal audits, PCI DSS adherence, and continuous improvement initiatives. Asset management ensures accurate inventories, while mandatory training and phishing simulations build awareness across the organisation. ; ; Together, these policies and processes create a layered defence model, embedding security into design, operations, and culture, and ensuring Capita meets regulatory and contractual obligations while safeguarding client and organisational data.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Capita’s configuration and change management processes follow ITIL principles and comply with ISO 10007 and ISO 27001 standards. A central Configuration Management Database (CMDB) tracks all configuration items and their relationships, ensuring accurate records and traceability. Changes are managed through formal Requests for Change (RFCs), assessed by Change Advisory Boards (CABs) for risk and impact. Processes include planning, testing in pre-production environments, and controlled deployment to minimise service disruption. ; ; Integration with incident and problem management ensures stability, while regular audits and governance reviews maintain compliance. These practices embed security, quality, and accountability across all operational and technical changes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Capita’s vulnerability management process is proactive and aligned with ISO 27001 standards. Potential threats are assessed through continuous risk analysis, vulnerability scanning, and penetration testing, prioritising based on severity and business impact. Information on emerging threats is sourced from trusted feeds such as NCSC advisories, vendor security bulletins, and threat intelligence platforms. Patches and fixes are deployed promptly, with critical vulnerabilities addressed within 24–48 hours under an emergency change process, and others scheduled through standard change management cycles. Regular audits, automated monitoring, and governance reviews ensure timely remediation and compliance, reducing exposure and maintaining service resilience across all environments.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Capita’s protective monitoring process combines automated tools and expert analysis to safeguard services. Potential compromises are identified through continuous log analysis, intrusion detection systems, and behavioural anomaly monitoring across networks and endpoints. ; ; When a suspected compromise is detected, the Security Operations Centre (SOC) initiates triage, validates the alert, and escalates to incident response teams. Critical incidents trigger immediate containment and forensic investigation, while lower-risk events follow structured remediation workflows. Response times are rapid, with high-severity incidents addressed within minutes and full resolution prioritised under 24/7 monitoring. This approach ensures early detection, swift mitigation, and compliance with regulatory and contractual obligations.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Capita operates a structured incident management process aligned with ITIL and ISO 27001. Pre-defined workflows exist for common events such as service outages, security breaches, and data loss. Users report incidents via the central IT Service Management (ITSM) platform or Service Desk, providing details like impact, location, and error messages. Once logged, incidents are categorised, prioritised, and escalated as needed. Incident reports are generated through the ITSM tool, offering root cause analysis, resolution steps, and timelines. High-severity incidents trigger immediate response and post-incident reviews to ensure continuous improvement and compliance with contractual and regulatory obligations.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We will provide users with a free system trial with one of their requirements. Users will be able to test system functionality within its environment. Users won‘t be able to extract the outcome or run a full procurement. The free offer is time-limited and subject to agreement with the customer.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Sunday 20 December 2026
• What the ISO/IEC 27001 doesn’t cover: The following is covered by the scope of the certificate; the delivery and support of CCS IT infrastructure, operations, architecture and associated compliance and facilities management undertaken within the UK data centres.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Wednesday 6 November 2024
• What the ISO 9001 doesn’t cover: The certificate does not cover services not aligned to managed IT, hosting, software support or defined consultancy lines. Client activities that sit entirely outside the described service model.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bdb56135-0d75-4200-a4a2-869acbccdc14
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 4d6a0d65-e626-4733-98e8-c2366950db47
• Other security certifications: Yes
• Any other security certifications: ISO 22301 Security and Resilience Business Continuity Mangement

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at engagewithus@capita.com. Tell them what format you need. It will help if you say what assistive technology you use.