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GrowCreate Limited

User Experience (UX) Design

UX design for a successful website or app. User Experience (UX) Design focuses on enhancing user engagement and satisfaction. It simplifies tasks, reduces errors, and contributes to a competitive edge for businesses.

Features

  • User-centred approach to design
  • Analysis of user groups and their context of use
  • Iterative refinements of UI/UX features
  • Mock-ups and digital prototyping
  • UX wireframes annotated to support the user experience
  • Wireframes produced for all device screens (mobile, tablet and desktop)
  • Key stakeholder engagement to determine UX requirements
  • Persona Auditing & building
  • User journey mapping
  • Information Architecture

Benefits

  • Best practice approach to User Experience and User Interaction
  • Service provided by specialist UX designers
  • Improved customer experience and engagement
  • Accessible to all users

Pricing

£975 to £1,500 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ainsley@growcreate.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 8 7 3 9 2 7 9 5 0 2 7 7 8 2

Contact

GrowCreate Limited Ainsley McWilliams
Telephone: 01844393962
Email: ainsley@growcreate.co.uk

Planning

Planning service
Yes
How the planning service works
We collaborate closely with our clients, conducting in-depth project analyses to identify problem statements and project needs. This allows us to fully understand the requirements and plan for the delivery of the optimal solution.

We work with both the client and our delivery teams, creating a roadmap to ensure successful and timely project completion. Our in-house UX designers are also available to assist with your UX design planning.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
RowCreate has multiple layers of quality assurance testing. These include but are not limited to: development PR process where no code change can be deployed without a separate senior developer reviewing the code. CICD deployment removing human error in deploying to different software environments. Unit tests added by developers when appropriate. Separate team members testing individual tasks and broader smoke testing before client reviews. Client review demos directly between technical team and our customers.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Normal Business Hours: Monday-Friday (excluding national holidays) Office Hours: 09:00 – 17:00 (Monday-Friday) Standard response within 1 hour.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Support levels
We offer Business (£975 + VAT per month) and Enterprise (£1,950 + VAT per month) support packages. Our recommended package will be dependent on the complexity of your solution. We provide fixed-price technical support, governed by a Service Level Agreement (SLA). . The support programme covers Priority 1 and Priority 2 issues on your website, including maintenance, security patches, and managed hosting.

Our support and hosting package gives you access to a proactive monitoring service by an infrastructure specialist. Every month, our Support Engineer will review your solution and ensure it is maintained. Our service includes:
Service Level Agreement,
Unlimited bug fixes, Ticket Management, Website Maintenance, Performance, Technical SEO, Accessibility monitoring, Umbraco Licences, Optional Retained Hours, Dedicated Account Manager, Azure Support Contract with Microsoft, Umbraco HQ Support, Out-of-hours Support Options

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Citation ISO Certification
ISO/IEC 27001 accreditation date
07/10/2020
What the ISO/IEC 27001 doesn’t cover
None
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
IS027001

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Grow Create is a Net Zero web agency dedicated to implementing environmental best practices wherever practical and within available resources. Adam Weston holds overall responsibility for compliance at Grow Create, reporting to the board on the performance of the Quality (9001), Information Security (27001), Environmental Management (14001), Health & Safety frameworks, and suggesting areas for improvement.

We manage and report our use of energy, water, and chemicals, and fully comply with local environmental regulations. Currently, we source 100% renewable electricity and have SMART targets for reducing energy usage and waste.

Whenever possible and practical, we source from suppliers with robust ethical and environmental practices, such as Apple and Microsoft, who provide comprehensive reports on their environmental impact.

We encourage staff to consider the environment in all aspects of their work, promote the use of public transport among employees and directors, and provide visitors with public transport options to our offices. Lastly, we're committed to improving energy efficiency in our workplace.

Pricing

Price
£975 to £1,500 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ainsley@growcreate.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.