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OpenText Corporation

OpenText Core Capture for G-Cloud

OpenText™ Core Capture is an information capture SaaS application that leverages continuous machine learning to automate intelligent file classification and data extraction. Core Capture combines standard capture features, such as optical character recognition (OCR), with powerful AI to enable IDP and secure information routing to the right users and systems.

Features

  • Continuous machine learning automates recognition model updates without manual intervention.
  • Human corrections validation integrates a web UI for continuous learning.
  • Multiple recognition technologies to identify document types and analyse text.
  • Intelligent document classification automatically identifies documents; text and graphical methods.
  • Intelligent data extraction with OCR, AI, 85 languages and locales.
  • Scalable OpenText-hosted platform for SaaS deployment and capture operations.
  • Single click entry with data type highlighting; correct, autopopulate metadata.
  • Configurable capture workflows created using easy no-code modeler.
  • Export options to share data with OpenText and thirdparty applications.
  • Recognition support UK and EU: currency, numbers, dates, postal addresses.

Benefits

  • Reduce IT burden with SaaS; simplified deployment, automated software upgrades.
  • Unify information capture across organisation; paper, emails, PDFs, and images.
  • Boost employee productivity by automating workflows; employee efficiency and satisfaction.
  • Gain efficiency and lower operational costs; reduce manual data entry.
  • Simplify compliance and access; automatic classification using extracted metadata.
  • Provide competitive insights with extracted data understood by business systems.
  • Reduce need for users access secure databases to complete metadata.
  • Data is private and never used to train other models.
  • Organise documents at the time of entry into the system.
  • EEA hosting locations.

Pricing

£230 a user a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gjones@opentext.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 8 7 3 9 4 8 5 3 6 8 0 3 7 0

Contact

OpenText Corporation Gideon Jones
Telephone: 01189848000
Email: gjones@opentext.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
The service an also be used as an add-on to other OpenText software services.
Cloud deployment model
Public cloud
Service constraints
Prior to agreeing contract, buyers should contact OpenText to confirm terms, solution and scope.
System requirements
  • Not applicable. The service is provided using OpenText Cloud infrastructure.
  • Clients must use Microsoft Windows.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support levels for Priority 1 (Critical) calls will remain the same (24x7).
For all other priority calls - standard hours are 8am - 5pm Monday - Friday.

The Response Time commitments vary by the classification of the request, as per the list below:

• 1 hour Service request classified as Critical
• 2 hours Service request classified as Serious
• 8 hours Service request classified as Normal.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
This will be provided using the OpenText Prime Support, provided online or via phone.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The solution is designed to be intuitive. Online context sensitive help and in-app guides are provided. Any additional requirement for Training would need to be agreed with OpenText prior to contract.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Please refer to the Contract Terms. The OpenText Agreement outlines the description of services provided.
End-of-contract process
Please refer to contract terms.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Browser interface.
REST API.
Accessibility standards
None or don’t know
Description of accessibility
OpenText Core Capture is developed under design guidelines that are aimed specifically at key success criteria outlined in WCAG 2.1. Our software developers are trained in accessibility standards. Full details are available in the Voluntary Product Accessibility Template for this and other OpenText products at https://www.opentext.com/about/vpat (please refer to the Core Content Accessibility report).
Accessibility testing
Please see our VPAT report available at the following link: https://www.opentext.com/about/vpat (please refer to the Core Capture Accessibility report)
API
Yes
What users can and can't do using the API
Users can access via the REST API.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Configuration only is permitted.

Scaling

Independence of resources
OpenText Core Capture is a SaaS application designed to support multi tenancy and is dynamically scaled according to demands being placed upon it.

Analytics

Service usage metrics
Yes
Metrics types
Page based usage metrics.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
All data at rest is encrypted with AES256. Files are stored in distributed data centers with unique encryption keys for each client. Our encryption solution leverages Hardware Security Modules (HSMs) with tamper-proof backups that allow for physically secure file storage and data loss prevention.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data export is configured as part of the service.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • XML
  • Text
Data import formats
Other
Other data import formats
  • PDF
  • Tiff

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
OpenText Core Capture availability is typically above 99.5%.
Approach to resilience
Please see the following link: https://www.opentext.com/assets/documents/en-US/pdf/opentext-ocp-fundamentals-pp-en.pdf
Outage reporting
Email notifications. Updates are also available via the OpenText webpage: status.opentext.com

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
User access is replicated based on Core Capture role based permissions.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Less than 1 month
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Schellman
ISO/IEC 27001 accreditation date
07/06/2023
What the ISO/IEC 27001 doesn’t cover
Details available upon request. Our certification provides details.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
OpenText has a Global Information Security Policy based on ISO 27001. The details of this policy are confidential. If required, OpenText will be prepared to discuss this policy and details of how these policies are followed on a one to one basis with our customers subject to an agreed NDA.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
OpenText follows a fully mature ITIL Change Management process. More details are available upon request.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Monthly industry standard vulnerability scanning. External vulnerability scans. Results are collected, prioritized, and assigned to owners using the Common Vulnerability Scoring System, where they are assessed for resolution planning.

Unified Threat Management system and Intrusion Prevention services. All critical vulnerabilities via a vendor patch, remediation asap but not later than 30 days of identification and release of appropriate system/application patch.

All required system upgrades or patches, remediation within 90 days of their identification and the release of an appropriate system/application patch.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
This is covered by the OpenText Information Security Incident Management policy described within section 16 of the GISP. Due to sensitivity of security issues, the GISP and ancillary documents are considered OpenText Confidential.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
This is covered by the OpenText Information Security Incident Management policy described within section 16 of the GISP. Due to sensitivity of security issues, the GISP and ancillary documents are considered OpenText Confidential.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

OpenText is committed to enabling our customers digital transformations, to become more efficient and reduce their environmental impacts through the use of our products and services. All of our products are delivered digitally, thus we have no need for manufacturing or packaging. Enterprise Information Management solutions by OpenText provide climate solutions for our customers by virtualizing servers, and condensing storage requirements. Zero footprint articulates our commitment to measuring and managing our environmental impact and integrating environmental innovation into our everyday business practices. Staying competitive in the marketplace, attracting the best talent, and having a positive impact on the planet means zeroing-in and holding ourselves accountable to our targets.

Pricing

Price
£230 a user a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gjones@opentext.com. Tell them what format you need. It will help if you say what assistive technology you use.