OpenText Corporation

OpenText Core Capture for G-Cloud

OpenText™ Core Capture is an information capture SaaS application that leverages continuous machine learning to automate intelligent file classification and data extraction. Core Capture combines standard capture features, such as optical character recognition (OCR), with powerful AI to enable IDP and secure information routing to the right users and systems.

Features

• Continuous machine learning automates recognition model updates without manual intervention.
• Human corrections validation integrates a web UI for continuous learning.
• Multiple recognition technologies to identify document types and analyse text.
• Intelligent document classification automatically identifies documents; text and graphical methods.
• Intelligent data extraction with OCR, AI, 85 languages and locales.
• Scalable OpenText-hosted platform for SaaS deployment and capture operations.
• Single click entry with data type highlighting; correct, autopopulate metadata.
• Configurable capture workflows created using easy no-code modeler.
• Export options to share data with OpenText and thirdparty applications.
• Recognition support UK and EU: currency, numbers, dates, postal addresses.

Benefits

• Reduce IT burden with SaaS; simplified deployment, automated software upgrades.
• Unify information capture across organisation; paper, emails, PDFs, and images.
• Boost employee productivity by automating workflows; employee efficiency and satisfaction.
• Gain efficiency and lower operational costs; reduce manual data entry.
• Simplify compliance and access; automatic classification using extracted metadata.
• Provide competitive insights with extracted data understood by business systems.
• Reduce need for users access secure databases to complete metadata.
• Data is private and never used to train other models.
• Organise documents at the time of entry into the system.
• EEA hosting locations.

£230 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gjones@opentext.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

587394853680370

Contact

Gideon Jones
01189848000
gjones@opentext.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The service an also be used as an add-on to other OpenText software services.
• Cloud deployment model: Public cloud
• Service constraints: Prior to agreeing contract, buyers should contact OpenText to confirm terms, solution and scope.
• System requirements:
  • Not applicable. The service is provided using OpenText Cloud infrastructure.
  • Clients must use Microsoft Windows.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support levels for Priority 1 (Critical) calls will remain the same (24x7). ; For all other priority calls - standard hours are 8am - 5pm Monday - Friday.; ; The Response Time commitments vary by the classification of the request, as per the list below: ; ; • 1 hour Service request classified as Critical; • 2 hours Service request classified as Serious; • 8 hours Service request classified as Normal.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: This will be provided using the OpenText Prime Support, provided online or via phone.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The solution is designed to be intuitive. Online context sensitive help and in-app guides are provided. Any additional requirement for Training would need to be agreed with OpenText prior to contract.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Please refer to the Contract Terms. The OpenText Agreement outlines the description of services provided.
• End-of-contract process: Please refer to contract terms.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Browser interface. ; REST API.
• Accessibility standards: None or don’t know
• Description of accessibility: OpenText Core Capture is developed under design guidelines that are aimed specifically at key success criteria outlined in WCAG 2.1. Our software developers are trained in accessibility standards. Full details are available in the Voluntary Product Accessibility Template for this and other OpenText products at https://www.opentext.com/about/vpat (please refer to the Core Content Accessibility report).
• Accessibility testing: Please see our VPAT report available at the following link: https://www.opentext.com/about/vpat (please refer to the Core Capture Accessibility report)
• API: Yes
• What users can and can't do using the API: Users can access via the REST API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Configuration only is permitted.

Scaling

• Independence of resources: OpenText Core Capture is a SaaS application designed to support multi tenancy and is dynamically scaled according to demands being placed upon it.

Analytics

• Service usage metrics: Yes
• Metrics types: Page based usage metrics.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All data at rest is encrypted with AES256. Files are stored in distributed data centers with unique encryption keys for each client. Our encryption solution leverages Hardware Security Modules (HSMs) with tamper-proof backups that allow for physically secure file storage and data loss prevention.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data export is configured as part of the service.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XML
  • Text
• Data import formats: Other
• Other data import formats:
  • PDF
  • Tiff

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: OpenText Core Capture availability is typically above 99.5%.
• Approach to resilience: Please see the following link: https://www.opentext.com/assets/documents/en-US/pdf/opentext-ocp-fundamentals-pp-en.pdf
• Outage reporting: Email notifications. Updates are also available via the OpenText webpage: status.opentext.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: User access is replicated based on Core Capture role based permissions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 07/06/2023
• What the ISO/IEC 27001 doesn’t cover: Details available upon request. Our certification provides details.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: OpenText has a Global Information Security Policy based on ISO 27001. The details of this policy are confidential. If required, OpenText will be prepared to discuss this policy and details of how these policies are followed on a one to one basis with our customers subject to an agreed NDA.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: OpenText follows a fully mature ITIL Change Management process. More details are available upon request.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Monthly industry standard vulnerability scanning. External vulnerability scans. Results are collected, prioritized, and assigned to owners using the Common Vulnerability Scoring System, where they are assessed for resolution planning. ; ; Unified Threat Management system and Intrusion Prevention services. All critical vulnerabilities via a vendor patch, remediation asap but not later than 30 days of identification and release of appropriate system/application patch. ; ; All required system upgrades or patches, remediation within 90 days of their identification and the release of an appropriate system/application patch.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: This is covered by the OpenText Information Security Incident Management policy described within section 16 of the GISP. Due to sensitivity of security issues, the GISP and ancillary documents are considered OpenText Confidential.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: This is covered by the OpenText Information Security Incident Management policy described within section 16 of the GISP. Due to sensitivity of security issues, the GISP and ancillary documents are considered OpenText Confidential.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  OpenText is committed to enabling our customers digital transformations, to become more efficient and reduce their environmental impacts through the use of our products and services. All of our products are delivered digitally, thus we have no need for manufacturing or packaging. Enterprise Information Management solutions by OpenText provide climate solutions for our customers by virtualizing servers, and condensing storage requirements. Zero footprint articulates our commitment to measuring and managing our environmental impact and integrating environmental innovation into our everyday business practices. Staying competitive in the marketplace, attracting the best talent, and having a positive impact on the planet means zeroing-in and holding ourselves accountable to our targets.

Pricing

• Price: £230 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gjones@opentext.com. Tell them what format you need. It will help if you say what assistive technology you use.