Intec Systems Ltd

Skills & Behavioural Assessments

Assess for the best candidates for the job. From skills assessments through to cultural assessments, the SHL Kx Assessment suite boasts thousands of off-the-shelf assessments to help recruit the best talent.

Features

• Ready-to-use or bespoke Assessments available
• Cultural Fit Assessments
• Situational Judgement Test (SJT)
• Cognitive, personality and behavioural assessments
• Cyber Aptitude Test
• Over 1500 skills assessments
• Integration with existing Applicate Tracking System (ATS)
• Hiring managers receive detailed reports on test results
• Available in multiple languages
• Can be branded according to client requirements

Benefits

• Gain organisation performance by increasing quality of hire
• Reduce recruiting costs and time to hire
• Focus interviewing efforts on high-potential candidates
• Identify potential leaders
• Optimise individual and team performance
• Help identify internal education and training requirements
• Hire people that fit the cultural ethos of your business

£5.71 to £168.06 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at slaurie@intec.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

587506553348068

Contact

Steven Laurie
07841493822
slaurie@intec.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The Assessments are cloud based and can be deployed as a stand-alone service or integrated with the Applicant Tracking System (ATS).
• Cloud deployment model: Public cloud
• Service constraints: No constraints.
• System requirements:
  • Assessments are accessed via web browser
  • 56Kb, or faster, Internet connection to get the best experience
  • 1Mb per second, or faster, Internet connection for video-based assessments.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 8 hours SLA during working week
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Standard support requests will be directed through to the SHL Help desk. ; However, Intec Systems will be able to provide additional resource and support during standard working hours. ; ; Education and training can be provided by Intec to help with some of the user based issues.; ; SHL provides round the clock support, maintenance and monitoring services for SHL Talent Assessments and related services.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Intec can provide both onsite and web based training, plus provide handy guides to assist users in provisioning assessments to candidates.; Depending on the nature of the assessment (standard off-the-shelf or bespoke), training will also be provided to recruiters needing to provision assessments to candidates and also on interpreting the results.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: A formal request should be submitted that data should be deleted from SHL systems. Client data is not automatically purged from our systems.If the client does not explicitly include a data retention period in their agreement or explicitly request for their data to be deleted, then we will keep their data indefinitely.
• End-of-contract process: Intec will work with you to determine how best to manage the end of contract process. The contract can either be extended and we will agree the appropriate quantity of Assessments for the next term. ; If the decision is to terminate the contract there are no additional termination fees.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Allows candidates to take the tests/assessments on mobile devices providing greater flexibility.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: In most cases, the Assessments can be connected to the existing Applicant Tracking System (ATS) to provide seemless integration with existing processes and procedures.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: SHL Online system we are working toward compliance with WCAG V2 AA standard.; ; All images will have alternative descriptions accessible by screen readers.; Improved information and relationships such as page titles, page headings, table headers and form labels will be used on all pages.; Improved keyboard-only navigation to quickly access buttons, forms and combo boxes using keys rather than the mouse.; Adding bypass links, which are useful not only for screen reader users, but all keyboard-only users. Bypass navigation or ‘skip to’ links eliminate the need for excessive, time consuming tabbing and allow keyboard users quick access to important areas on a page.; Adding the default language of all pages.; Add warning to pages where there are links that open in a new window to let the user know what to expect and informing the screen reader user to expect a new window to open or a standard alert dialog box to appear.; Improved error handling, making sure errors are easily accessible by a screen reader user. The user should not need to find and navigate to a specific field before they realise that there is an error.; Improve contrast and text size options to support users with visual impairment.
• API: Yes
• What users can and can't do using the API: Users can look at integrating the Assessments into their Applicant Tracking System (ATS). Various API's are available to integrate these, but will depend on the ATS in use.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The assessments can either be completely bespoke or take off-the-shelf assessments and customise according to the client requirements.

Scaling

• Independence of resources: For robust service delivery, information systems must meet anticipated capacity requirements at SHL. The system’s development and operational teams are responsible for determining anticipated hardware requirements and capacity and for monitoring system capacity performance. This includes disk usage and size, network traffic load, load balancing, necessary processing power, and necessary memory requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: Reports can be generated to show usage over a particular period.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SHL

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Other
• Other data at rest protection approach: Data at rest is encrypted utilising TDE
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Information regarding users is available to the project administrator in report and dashboard form. Applicants cannot see their own data directly but can be provided with reports by the administrator, which are designed for applicant usage.; ; Data subjects can submit a request to view, change, or delete their data via email, however as the client is the data controller, SHL requests consent from the client to process the participants request.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The SHL monthly maintenance window allows up to six hours of downtime and aims to achieve an overall 99.8% monthly average availability for its systems (excluding scheduled maintenance and scheduled upgrades).
• Approach to resilience: For robust service delivery, information systems must meet anticipated capacity requirements at SHL. The system’s development and operational teams are responsible for determining anticipated hardware requirements and capacity and for monitoring system capacity performance. This includes disk usage and size, network traffic load, load balancing, necessary processing power, and necessary memory requirements
• Outage reporting: SHL follows its incident management process in such scenarios.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access follows the principle of last privilege and is provided on a need to know basis.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 19/10/2018
• What the ISO/IEC 27001 doesn’t cover: N/a; ; Cert: https://www.shl.com/assets/documents/shl-iso-27001-2023.pdf
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO9001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The SHL Security Policy document is available upon request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The SHL Change Management Process is based on ITIL foundations and best practices. All processes are documented and categorised based on four types of requests for change; the most commonly used procedures to track and implement system and technology changes. Operational metrics are gathered through key defined and agreed metrics for a variety of systems.; ; IT Change Management process currently covers both hardware and software related activities. All changes are reviewed through a weekly meeting and captured and recorded for compliance. Changes and problems are audited by internal and external auditors quarterly. The findings are presented to the compliance board.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: SHL employs third party web application testing across several internet-facing applications, performed by WhiteHat Security Sentinel Services. In addition to common application vulnerabilities, Sentinel covers the OWASP Top Ten web site security vulnerabilities. Vulnerabilities are remediated as per the vulnerability management policy.; Critical vulnerabilities – 30 days; High vulnerabilities – 60 days; Medium vulnerabilities – 90 days; Low vulnerabilities – 120 days
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: SHL has signature- and behavioural-based detections using IPS that are distributed at all Internet inbound and outbound connections. IPS tuning helps us ensure alerts are real and actionable.; The Information Security Team uses a combination of regular internal and external scanning process for ongoing vulnerability assessments. Review meetings are held to review scan results, issues are documented, and remediation is prioritised. Information Security also performs compliance monitoring and reporting across servers and workstations.
• Incident management type: Supplier-defined controls
• Incident management approach: SHL’s incident management policy serves as a formal process for reporting, investigating, and analysing all information security events, weaknesses, and incidents. The policy further ensures that lessons are learned so preventive controls can be identified and implemented.; In addition to the policy, SHL also has a comprehensive incident response process based on industry best practice.; Clients are notified within 48 hours in the event of a confirmed security breach, not a suspected one.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Intec is a small business but can contribute to climate emergency by adopting best practice in business operations. The business looks to optimise transportation through car sharing whenever possible, offering working from home and holding at least 50% of client meetings via web meeting when they would have previously been held in person. Our business solutions are focused on Software-as-a-Service (SaaS), adopting server and storage capacity from key vendors, thus reducing footprint of servers in our clients' businesses. Reducing energy consumption. Internally, replacing appliances with more efficient devices and adopting 'green' energy tariffs. Promote recycling and reducing all forms of waste - educating employees to be more effective and adopting best practice at work and home.

  Covid-19 recovery

  Intec can play a part in supporting COVID-19 recovery by maintaining effective social distancing, continuing to offer remote working and sustainable travel solutions, particularly for those employees who are vulnerable or shielding. Taking on employee feedback to assess and improve workplace conditions and offer staff training to raise awareness on health and wellbeing. Reviewing status at monthly management reviews to ensure any improvements can be implemented quickly. Providing effective support to employees affected by COVID-19 either directly or family members.

  Tackling economic inequality

  The purpose of this policy is to provide equality and fairness for all in our employment and not to discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, ethnic origin, colour, nationality, national origin, religion or belief, sex and sexual orientation. We oppose all forms of unlawful and unfair discrimination.; ; All employees, whether part-time, full-time or temporary, will be treated fairly and with respect. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability. All employees will be helped and encouraged to develop their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency of the organisation.; ; Intec support decent working conditions for all employees throughout the business and wider supply chain where possible.; Continually provide education and training to improve skills of the workforce.; Invest in R&D which aligns to sustainable development to drive economic growth and improve productivity.

  Equal opportunity

  Intec Systems Limited is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give their best.; ; To that end the purpose of this policy is to provide equality and fairness for all in our employment and not to discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, ethnic origin, colour, nationality, national origin, religion or belief, sex and sexual orientation. We oppose all forms of unlawful and unfair discrimination.; ; All employees, whether part-time, full-time or temporary, will be treated fairly and with respect. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability. All employees will be helped and encouraged to develop their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency of the organisation.; ; Our commitment:; To create an environment in which individual differences and the contributions of all our staff are recognised and valued.; ; Every employee is entitled to a working environment that promotes dignity and respect to all. No form of intimidation, bullying or harassment will be tolerated.; ; Training, development and progression opportunities are available to all staff.; ; Equality in the workplace is good management practice and makes sound business sense.; ; We will review all our employment practices and procedures to ensure fairness.; ; Breaches of our equality policy will be regarded as misconduct and could lead to disciplinary proceedings.

  Wellbeing

  Intec adopts inclusive and accessible recruitment practices, development practices and retention focused activities including recruiting, managing and developing people with a disability or health condition. Investing in the physical and mental health and wellbeing of the workforce. Employees have a clear process of raising concerns or ideas to the management team. Monthly management meetings and weekly 'check-in' calls ensure requests and ideas can be considered and actioned quickly and effectively. Improving Mental Health at work by offering flexibility and working from home to enable employees to manage work/life balance effectively. Providing 25 day holiday entitlement plus Bank Holidays (33 days total) Providing family healthcare cover Intec recently transitioned to become an employee-owned business run through an employee ownership trust (EOT), which enabled the company to be acquired by a Trust which exists for the benefit of all the company employees, who will then indirectly own the business. EOTs were established in the Finance Act 2014 to encourage companies to become employee owned. This ownership model is seen by the government as having an enduring ownership structure and tangible employee benefits, resulting in a long-term strategic view and increased business investment, to the benefit of not just the employees, but customers and business partners also.

Pricing

• Price: £5.71 to £168.06 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Sample Assessments can be taken with results shared to help confirm suitability for specific job roles.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at slaurie@intec.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.