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Unisys Limited

Risk and Fraud Targeting Solution

The Unisys Risk and Fraud Targeting Solution is a highly customisable, flexible, scalable, cloud or on-premise solution which takes real time or batch transactions and uses the transaction data, other organisation information, external interfaces, rules and predictive models to calculate risk scores and intercept/clear with minimal human intervention.

Features

  • Scalable, Microservice containerised architecture ensures rapid, cost effective deployment
  • Flexible rules use Transaction Attributes, AI/ML, interfaces and Database queries
  • Full Rule Package version control, impact analysis and testing
  • Intelligent data ingest engine for real time or batch transactions
  • Risk assessment: flexible rules, Analytics (AI/ML) Models, Database Queries
  • Cross-Domain Deployment: Payments, Cheques, Law Enforcement, Healthcare
  • Advanced link analysis provides powerful charts and timeline views.
  • Built-In Case Management, or Case API integration
  • Explainable and Ethical AI (XAI, EAI)

Benefits

  • Improved yields and reduction in false positives
  • Easy integration to third party and in-house systems
  • Increased responsiveness to changing business requirements
  • Extensible and configurable
  • Near real-time response
  • Opensource components offer lower total cost of ownership
  • Data Science as a service offering for continual service improvement
  • Already developed in-house models can be re-used
  • Explainable and Ethical AI (XAI, EAI)

Pricing

£35,000 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cloudstore@unisys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 8 7 6 6 1 0 2 4 0 4 1 0 5 0

Contact

Unisys Limited Simon Arnold
Telephone: +44(0)7808391153
Email: cloudstore@unisys.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Data access rights including legal mandates are required. Security accreditation must be acquired separately.
Data subscriptions are excluded for risk information from 3rd parties.
See also the Service Description and Pricing Document for more detailed stipulations.
System requirements
  • Network
  • End user devices
  • Secure network access from client environment to Unisys secure cloud

User support

Email or online ticketing support
Email or online ticketing
Support response times
See Service Description document.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
See Service Description document for full details.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Unisys will conduct user workshops to familiarise the client with the capabilities offered by the Unisys Risk, Fraud, Targeting and Scoring solution. The Unisys team will help with the sizing of the solution based on the business and operational needs of the customer. The Unisys team will work with the customer to create a migration strategy for importing existing information. Unisys will help with customer training and associated documentation. Unisys will work in liaison with the customer to onboard data feeds as required.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data can be extracted by Unisys and provided to the customer via a secure mechanism. This will be an additional chargeable service.
End-of-contract process
Data and customer specific profiles can be retained by the customer.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The web browser application is responsive to suit the device on which it is viewed.
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
An internet-facing web service is available to send messages using an HTTP POST request. The web service enforces HTTPS and communication is encrypted by means of a public SSL certificate. Firewall access controls will allow only pre-approved source IP addresses to post to the web service.

Other interfaces can be provide as part of the overall service, as per the service description where capabilities such as Apache NiFi are utilised to provide other service end point such as Batch, Email, etc.
Accessibility standards
None or don’t know
Description of accessibility
Our user interface has been designed to be accessible but has not been formally certified to a specific standard.
Accessibility testing
None
API
Yes
What users can and can't do using the API
There are API's available to access external data bases and to integrate the service to other applications.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Trained users have the ability to modify rules within the solution, test those rules and determine whether to deploy for live use. Users can also alter thresholds which are used to determine if a transaction is classed as high risk.

Scaling

Independence of resources
The Unisys Risk, Fraud, Targeting and Scoring Solution is designed for a single tenant deployment

Analytics

Service usage metrics
Yes
Metrics types
The basic metrics provided are:
a) Throughput
b) False-positive rate
c) True-negative rate (hit rate)
d) Effectiveness of configured risk-rules.

This information is also available via built-in Dashboards

All externally accessible APIs will be exposed via Apache NiFi. This includes access for web and mobile apps.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
RaFTS does not provide a standard format for exports. Exports will be configured based on client requirements.
Data export formats
Other
Other data export formats
Exports will be agreed with customers as an extra service
Data import formats
Other
Other data import formats
None

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
This is a single tenant solution, SLA's are bespoke.
Approach to resilience
Available Upon Request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Role Based Access Control
Access restriction testing frequency
At least once a year
Management access authentication
  • Username or password
  • Other
Description of management access authentication
Management access is limited to PCs on a specific network segment.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
14/10/21
What the ISO/IEC 27001 doesn’t cover
N.A.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
Police Approved Secure Facility (PASF)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Client Information Security policy (IS) incorporates Unisys Corporate IS policy. Adherence and compliance to both of these policies, for delegates engaged in providing the services, is mandatory requirement to joining the team. All delegates are security vetted and are provided annual Security briefings. Compliance, renewals and Joiners & Leavers registers are reviewed, monitored and reported on quarterly bases. Ad-hoc unannounced spot checks are also carried out by the Security Authority who is responsible for managing and reporting on all service related Information Security incidents. Further, delegates are also presented with the Service SyOps as well as the individual client SyOps that details how the system meets and delivers the G Cloud Security Principles. Delegates roles and responsibilities are defined by the processes and procedures outlined in the accompanying SOPS documentation. The Service Description details the Security Risk Incident and Emergency Security Incident management procedures. The Security Authority has a dotted line into the Unisys UK CIO and has a seat on the Corporate Security Governance board. Unisys operates an anonymous incident and dispute reporting scheme.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Upgrades and patches will be implemented following release by the development team during times agreed in advance with the customer.
Vulnerability management type
Undisclosed
Vulnerability management approach
Available Upon Request
Protective monitoring type
Undisclosed
Protective monitoring approach
Available Upon Request
Incident management type
Supplier-defined controls
Incident management approach
See Service Description document.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
Public Services Network (PSN)

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Our plan over the contract duration includes: (1) Using resources in an environmentally responsible manner. We will continue to invest to minimise energy usage across our buildings, the largest contributor to our UK carbon footprint. Our flexible working policy reduces both our real estate footprint and associated corporate travel. We increasingly source energy from renewable sources, and this now accounts for 30% of purchased electricity (2) Working with sustainable partners in the supply chain. We assess key partners in our supply chain using several measures including independent sustainability ratings from EcoVadis. We seek to grow relationships with suppliers with formal ESG policies and those who are building out their ESG programs. (3) Fostering environmental responsibility among our employees (4) Reducing or eliminating the use of hazardous substances (5) Sustaining effective product recycling and reclamation programs, and (6) Continual improvement of our environmental performance. We set a 20-year target in 2006 to reduce our Scope 1 and Scope 2 Greenhouse Gas (GHG) emissions by 75%, and achieved that goal in 2021, 5 years ahead of schedule. Current objectives are to reach net zero GHG emissions for Scope 1 and Scope 2 sources by 2030 and to explore viable options to address residual, harder to abate Scope 1 and Scope 2 emissions. These include potential technological developments or tools such as renewable energy credits to address Scope 2 emissions and carbon credits to support climate mitigation activities beyond our value.

Covid-19 recovery

Unisys is an equal opportunities employer, focused on building a diverse workforce that represents the communities we live in and serve. Our flexible working policy supports the COVID-19 recovery effort, enabling effective social distancing, and supporting remote working. We support and have equitable processes for retraining and career development. Our Employee Development Plan features annual goal and performance reviews, training, and career development to give employees opportunities to achieve personal and professional goals. All Unisys associates have access to the Unisys University, which has over 50,000 training artefacts covering technical and soft skills development. Technology courses include in-demand areas such as cloud-based technologies and cybersecurity. We also care about supporting the physical and emotional wellbeing of our employees and provide a highly flexible benefits package with a wide range of leisure, lifestyle and wellbeing benefits for employees and their families. Awareness of these benefits are promoted by assigned wellness officers, who encourage employees to use the resources available. The wellness team also set regular challenges to promote fitness and the benefit of connecting with the environment.

Tackling economic inequality

Our flexible working policy supports the creation of employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas. Our ability to offer home-based roles opens up job opportunities to suitable candidates in all locations, and not just those in commuting distance of a Unisys office. The cloud and security services in scope of this contract cover in demand and high growth technologies. Throughout the duration of this contract, Unisys associates will gain practical experience and highly desirable and transferable skills in the design and delivery of services these high-demand and high growth sectors. This will enhance their opportunity for career development and advancement within or outside Unisys. Career and skills development is supported by an Employee Development Plan features annual goal and performance reviews, training, and career development to give employees opportunities to achieve their personal and professional goals. All Unisys associates have access to the Unisys University, which has over 50,000 training artefacts covering technical and soft skills development. Technology courses include in-demand areas such as cloud-based technologies and cybersecurity. We also have alliances with (but not limited to) Google; Apple; Oracle; Cisco; Dell; EMC; Intel; Motorola; Micro Focus; Red Hat; Symantec and VMware and have access to alliance training and certification programs to further expand the range of career development opportunities for our staff.

Equal opportunity

Unisys is focused on building a diverse workforce that represents the communities we live in and serve. Our objectives are to have a workforce that represents the populations we serve and to have equitable processes in place to support the recruitment, renumeration, advancement and retention of all associates. Throughout the contract Unisys will make measurable progress across all career levels to align our workforce representation with market expectations and beyond for Women and people from underrepresented groups (ethnicity/race, LGBTQIA+, people with disabilities and Veterans). An example is our annual pay equity review. Results are monitored and any issues addressed. Reported data for the 2023/24 UK gender pay gap report shows that the gap is minimal, with women earning 98p for every £1 that men earn when comparing median hourly pay. In terms of development, the skills required to deliver the cloud and security services in scope of this contract are in high-growth sectors. Throughout the duration of this contract, Unisys associates will gain practical experience and highly desirable and transferable skills in the design and delivery of services these high-demand and high growth sectors. This will enhance their opportunity for career development and advancement within or outside Unisys. Career and skills development is inclusive and supported by an Employee Development Plan. All Unisys associates have access to the Unisys University, which has over 50,000 training artefacts covering technical and soft skills development. We are committed to respecting and preserving basic human rights. Our zero-tolerance policy to any form of slavery or forced labour extends to our supply chain. We require our partners to sign and abide by the Unisys Business Partner Code of Conduct, which mandates that they comply with all applicable laws, rules, and regulations in every location where we conduct business together.

Wellbeing

We care about supporting the physical and emotional wellbeing of our employees and provide a highly flexible benefits package with a wide range of leisure, lifestyle, protection and wellbeing benefits for employees and their families. Details of the benefits are published on the intranet. A helpdesk is also provided to answer any questions. The package of benefits is designed to support the physical, emotional and financial wellbeing of our associates. As everyone is different, the benefits options are flexible, to enable associates to choose the best options to help achieve the perfect work-life balance. Benefits cover: (1) Leisure: Annual Gym Membership (2) Lifestyle: with childcare vouchers, holiday trading and cycle to work protection (3) Financial: with Life Assurance, Critical Illness Insurance and Group Income Protection and (4) Wellbeing: with Travel Insurance, Dental Insurance, Healthcare Plan and annual Healthcare Screen. Awareness of these benefits are promoted by local wellness officers, who encourage employees to use the resources available. These wellness teams also set regular challenges to promote fitness and the benefit of connecting with the environment. Recent examples include the annual UK Charity Hike. The 2022 event, a 27km hike in the Chiltern Hills, raised over £5,000 for mental health charity Mind UK. The 2023 25km hike in the Peak District raised £2,700 for Cancer Research UK, Mental Health Foundation and the Alzheimer’s Society. To support mental wellbeing, the Mindfulness program has daily live and recorded meditation sessions to help reduce stress and increase productivity through meditation. In addition the online Unisys University contains a number of free training courses, available to all associates, including Working Well with Others; Optimising your Workplace Wellbeing; Making the Most of Organisational Change, Forging Relationships with External Stakeholders and Difficult People: Why They Act That Way and How to Deal with Them.

Pricing

Price
£35,000 a unit a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cloudstore@unisys.com. Tell them what format you need. It will help if you say what assistive technology you use.