Logicalis UK Limited

Database Managed Service

Managed Services provide predictable and continuous_levels of service which can include maintenance, housekeeping and patching for the environment.

Services for Oracle, MySQL, MSSQL and other_databases assisting clients assuring their critical database environments are optimised, maintained & patched, security, data protection, business continuity, performance and diagnostics, general administration and operation .

Features

• Oracle, MySQL, MSSQL, Migration, Upgrades Strategy, Troubleshooting, Diagnostics
• Re-Platforming packages to optimise sprawl/proliferation.
• Comprehensive assessment of the database technology
• Pro-active Incident/Event Management of events, warnings and alarm
• Release & Deployment Best Practice Advisory Recommendations
• Regular reports & Quarterly service reviews
• Flexible Token Based Consultant consumption for Adhoc activities

Benefits

• Reduced costs: systems optimised to prevent failure
• Proactive monitoring and reporting
• Minimises disruption to IT system availability
• Significantly reduce this risk of unexpected system failure
• bespoke managed service options
• Provided by Experts with 20+ years Oracle expertise

£15,000 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.management@uk.logicalis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

587782431794686

Contact

Leah Shafik
01753 777200
bid.management@uk.logicalis.com

Planning

• Planning service: Yes
• How the planning service works: Offering a full range of services via our Strategic Review Services , these allow clients to understand their readiness for Cloud, covering organisational, IT mobility, Procedural Maturity, Application readiness, Security constraints, Governance and Regulatory requirements for cloud. Refining the Clients requirements, Defining and agreeing the strategy – Including options Develop the high level and low level designs Providing a costed plan (proposal) Develop a migration plan Provide transition support Provide BaU support. The requirements statement and clarifications at outset of the engagement are vital to provide the right solution for a particular situation. It typically includes elements of: BaU Technical HA, Backup DR, Compliance System administration and support. As a supplier and systems integrator, we provide on-premise, Cloud_and_hybrid solutions, including hyperconverged, Although each solution is specific to a Client, our proven process remains consistent. There are a number of levels to the planning service provided: Strategic review of the business situation and desired objectives relevant to IT services Architecture design Solution Implementation. Security, including security architecture, is featured at all levels. Logicalis has ISO 27001 and Cyber Essentials accreditation and considers the security assessment and impact through all parts of the process.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Logicalis provide a range of training, from manufacturer or hosting company run or backed training courses to on-premise bespoke courses or knowledge transfer during the migration or service delivery phases. Often, Clients choose a mix of training based on their current services, expertise and, if necessary, a Training Needs Analysis (TNA). As an independent IT supplier and integrator, Logicalis can tailor the training to suit the needs of the Client. As well as manufacturer or hosting service formal off-site training courses, web-based training or on-site training, Logicalis partner with organisations to provide bespoke on or off premise training courses tailored to specific products or services. Logicalis also offer direct knowledge transfer training, either during the implementation, migration or transition phases, provided by the supplier Technical Consultants or Solutions Architects to the Client technical team, typically the senior system or service administrators.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: A number of Cloud Advisory Services helps clients understand and plan how & what they will migrate to the Cloud, to which cloud or between Cloud services (including on-premise when transformed to a private cloud), covering technical, organisational, financial including ELAs, procedural maturity and Application vendor readiness, Governance and Regulatory requirements for cloud deployment. The Approach: Refine the Client’s requirements, including technology & business needs. Define and agree the strategy – Including options Develop the high level and low level designs. Provide a costed plan (proposal) Develop a migration plan Provide transition support Provide BaU support. Services ensures the on-premise systems are transformed into a flexible private cloud providing the foundation for multi-cloud success. The requirements statement and clarifications at the beginning of the engagement are vital to provide the right solution for a particular situation. A key consideration prior to, during and ongoing of cloud migration, is the data - understanding sensitivity, migration, mobility, usage patterns, latency, volumes, compliance, integration and security ensuring appropriate safeguards and processes are deployed. Logicalis provide a holistic view to the Client; with options, benefits, and implementation and on-going costs. Logicalis provide a solution optimised for a particular Client situation.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Logicalis determine both quality assurance and performance testing via a number of routes. An initial check is on the cloud service itself, including accreditations and assurances and also the known track record in providing the service for other Clients. The next step is to determine the level of quality or service performance and how that is, or could be, quantified and measured. Through the life of the service, Logicalis looks to monitor, review and report the level of service with the constituent suppliers and the Client, to assure that the service contracted is being met and to recommend improvement actions. Logicalis can provide test and acceptance strategy and testplans and test execution, including performance testing as part of a solution. The two aspects to this are test and acceptance against the requirements and typically against the product stated performance. To do this an number of performance test applications can be used, or typically a set of Client provided test data, which is used to show eg dedupe rates, bandwidth, or speed of transfer. Logicalis would normally also support the Clients User acceptance Tests.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: A range of support services for Operating Systems, Hypervisors, Networking, Infrastructure (firewalls, DNS, AD, etc) database and applications across Hybrid clouds. Covering a wide range of vendor technologies from Oracle, IBM, Lenovo, Veritas, Microsoft, NetApp, VMware, cisco amongst others where a client wishes to consume either IaaS or PaaS cloud services, retaining their own software and application licences. Support services, including Cloud hosting, hybrid solutions, migration to the Cloud and transition between providers. User management, service management, helpdesk support, remote web-based support and on-site technical consultancy support services are all available. The following wide range of activities - business process analysis, requirements analysis, design, installation, documentation, and testing - provides the basis for stable, reliable solutions. Logicalis heritage as a system supplier and integrator ensures that all aspects of the solution, including support, are carefully considered as part of the Cloud hosting or software support services design. Design and implementation service is by a team of experienced professionals. Service management is provided by a service team based in Newbury. Helpdesk support is from our dedicated helpdesk in Newcastle, supported by the service management team and Technical Consultants who provide extended remote or national on-site coverage, as required.

Service scope

• Service constraints: Logicalis Cloud Advisory Services identifies and assists migration of client applications and services into the most suitable cloud, the service deliverables typically end once the service is in production operation within the proposed cloud providers environments. Logicalis can be re-engaged at anytime to revise the suitability of applications that now resides across private and public clouds to ensure the client expectations are continuing to be met and assist with any exit/remigration activities as necessary.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Typical service responses are outlined below.; ; P1 – System Down • Problem or product defect causes complete loss of service • Live Call Transfer or if unable to do this within 10 mins; P2 – Serious/Degraded • Severe loss of service; • No acceptable workaround, but operations continue • Within 1hr; P3 – Minor/Needs attention • Minor loss of service; • Impact is an inconvenience • Within 4 hours of Business Day; P4 – Non critical • No loss of service; • Minor error that does not impede operations • Next Business Day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: The service is a proactive service provided M-F, 9to5 UK working days. The support costs are based on a number of factors relating to the deployment configuration and pricing for the differences between support rates would be provided at time of service choice.; Out of hours activities can be agreed as part of service on-boarding

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 2023
• What the ISO/IEC 27001 doesn’t cover: Logicalis organisation is iso27001
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Take a look at our latest developments: Carbon neutral on scope 1&2 by 2025 - Announced intent to be carbon neutral on scope 1 and 2 by 2025. Engaged EcoVadis – Partnered with EcoVadis to provide a holistic understanding of our ESG performance. Carbon Disclosure Project – Deepened our scope with the CDP. SBTi – Committed to Science Based Targets initiative, joining the largest group of companies actively driving the reduction in global emissions. Launched customer sustainability score – Developed scoring mechanisms that enable customers to understand their IT emissions with recommendations, all available as a managed service.

  Equal opportunity

  Diversity, equity and inclusion activities From our global inclusion council to unconscious bias training for all employees, we empower our employees to create an inclusive environment.

  Wellbeing

  Innovation drives creativity and when people from diverse backgrounds work together, the more innovative and creative that team is likely to be. Our people are critical to our ongoing success and together we can create an environment where everyone can belong, grow and thrive. We are committed to making Logicalis the best it can be through our people and in FY23 we were recognised as being a 'Great Place to Work' in 12 countries.

Pricing

• Price: £15,000 a unit a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.management@uk.logicalis.com. Tell them what format you need. It will help if you say what assistive technology you use.