Bytes Software Services
Bytes Cloud Essentials and Flex Consulting
Cloud Essentials reinforces your cloud strategy with specialist support, management, optimisation and flexible consulting services – ensuring effective operations from day one. It consists of three core areas: Cloud Support Services, Optimisation Services and Flex Consulting Services.
bssgc
Features
- 24x7 remote support
- Major incident management and resolution
- Level 2 and 3 support
- Patching, upgrades and health checks
- Maintenance, remediation and technical rightsizing
- Cloud cost management using Hybrid Benefits, Reservations and Spot Instances
- Access to expert technical consultants
- Simple Service Token based commercials
Benefits
- Commercial Management
- Customer Satisfaction
- Service Escalation
- Service Improvement
- Service Management
- Issue resolution
- SLA Monitoring & Reporting
- Futures Planning
Pricing
£250 a unit
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@bytes.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 8 7 8 1 2 2 2 0 7 4 3 0 6 7
Contact
Bytes Software Services
Chris Swani
Telephone: +44 (0) 7951 326815
Email: tenders@bytes.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Reactive support available 24x7 with major incident (P1) response times starting from 30 mins as standard.
Incidents are managed through to resolution and can also be escalated
to the vendor. Proactive support includes regular health checks, patching, upgrades and other maintenance activities.
Commercial optimisation analyses your cloud spend and determines cost-saving strategies using existing licenses, upfront purchasing and shifting spend to/from marketplace. Bytes will track ROI and advise on/make changes to ensure savings are maximised.
Technical optimisation reviews your cloud services to determine rightsizing opportunities, remove unused/orphan services, identify potential for spot instances, and shut down services when not required. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Azure
- Office 365
- Microsoft 365
- AWS
Training
- Training service provided
- Yes
- How the training service works
- Training is available on all platforms as well as technical and end user training
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Identifies Microsoft cloud usage and identifies efficiencies by switching subscriptions or workloads.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Bytes will work with you to deliver the technology, organisational, process and contract changes required. This may entail a period of piloting or proof-of-concept prior to embarking on a full modernisation programme.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
- CHECK
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- AWS, Azure, Office 365, M365 and many others
Service scope
- Service constraints
- Support is provided remotely or on site as the user desires
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 4 working hours
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Through the Bytes online portal
- Web chat accessibility testing
- None
- Support levels
- Support provided 9 to 5, weekdays only
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Microsoft, AWS, and many others
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QMS International Ltd
- ISO/IEC 27001 accreditation date
- 02/03/2020
- What the ISO/IEC 27001 doesn’t cover
- Covers whole business
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Self Accredited
- PCI DSS accreditation date
- 01/04/2022
- What the PCI DSS doesn’t cover
- This covers the usage of all payment cards that are taken through the PDQ machine in finance (Leatherhead) and this is the only route that we take payment cards at Bytes.
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- ISAME Governance Gold
Social Value
- Social Value
-
Social Value
Fighting climate changeFighting climate change
We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at https://www.bytes.co.uk/company/sustainability/environmental.
Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next few years.
An Environmental Steering Committee has been established to coordinate environmental activities and drive change.
To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider. We are also exploring options to install solar panels on our Headquarters building.
Other environmental initiatives include installing electric vehicle charging points and encouraging staff to commute to work without the car (setting up a car share network and installing secure cycle parking).
We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor.
This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.
For scope 1,2 and 3 emissions we aim to reduce these by 50% by 2025-2026 from our 2021 baseline.
We aim to be Net Zero by 2040, covering our own operational emissions.
Pricing
- Price
- £250 a unit
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@bytes.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.