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Glider Technology Ltd

gliderbim Data Migration Tools

Migrate your data into one powerful platform to unlock value from your built assets. Glider migrates legacy data and documents using our migration tools and services. This forms part of the managed deployment and implementation support for gliderbim® Asset Information Management Common Data Environment (AIM CDE) and Project (PIM CDE).

Features

  • Definition of data and document migration strategies and methodologies
  • Recovery, repatriation or consolidation the Customer's asset data and documentation
  • Execution of mobilisation data and document migration to AIM CDE
  • Supporting the transfer from other data and document repositories
  • Ongoing data and document transfer based on API services
  • API design and development services for third party system integrations
  • Project management or coordination services for data migration
  • Deployment of CDE including cloud environment design, setup and support

Benefits

  • Unlock the full potential of your built assets
  • Set the foundation for future technology integrations and innovations
  • Seamlessly transform your fragmented data landscape into a single platform
  • Accelerate platform adoption across your user base
  • Ensure consistency and accessibility of legacy data across the organisation
  • Build a solid foundation with well-structured data ready for exploitation
  • Enhance the searchability and discoverability of asset information
  • Improve decision making with reliable, assured data
  • Ensure everyone works from the same data source
  • Achieve faster, more effective outcomes

Pricing

£28,225 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@glidertech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 8 7 9 4 4 6 8 1 5 5 7 1 4 4

Contact

Glider Technology Ltd Nick Hutchinson
Telephone: +44 203 8268 001
Email: info@glidertech.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
Service constraints
None
System requirements
Modern web browsers which support WebGL (Edge, Chrome, Firefox etc)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Please see section 11 of our Service Definition document for details of support response times.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
The gliderbim® licence fee includes standard telephone and helpdesk support for the number of user licences included in the order.

Each gliderbim® order is assigned a Glider Account Manager.

All users have access to the support team via the telephone and email helpdesk facility.

The support telephone and email helpdesk is accessible Monday to Friday inclusive from 8:30am to 5:30pm GMT excluding UK bank holidays.

The support team will assign one of the priorities below to each support request:

+ Priority 1: a business-critical feature of the software service is unavailable to all users, and consequently users are unable to continue with their normal course of business.
+ Priority 2: an important feature of the software service is unavailable to all users, which is a significant inconvenience, however does not prevent users from continuing with their normal course of business.
+ Priority 3: a feature of the software service is unavailable to one or more users.
+ Priority 4: a feature of the software service is either unavailable or not performing as it should, but is causing minimal business impact.

Support requests shall be escalated should the customer not agree with the prioritisation of the request.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training is delivered online and tailored to suit the requirements. Training can also be delivered onsite on request at an additional cost.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Gliderbim® provides automated export functionality for the following:
+ BIM Models in IFC format
+ Asset registers in Excel, CSV, IFC formats
+ Documents in their native file format
+ COBie data in compliant Excel format

Glider Technology can also provide digital archives on external hard drives to be shipped directly to the Buyer on request, at an additional cost.
End-of-contract process
Upon termination of the Software-as-a-Service subscription, the following option is available for archiving of data (subject to contract):

At an additional cost, all model files, documents and schedules of asset data can be exported from gliderbim® and provided in a standardised format to the Customer via an external hard drive compatible with Windows or OSX operating systems. The hard drive can be encrypted as an additional option if required.

In the absence of any specific archiving instructions, customer data will be retained for a period of 12 calendar months after the subscription termination date before being destroyed.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There is no differences in functionality.
The User Interface is responsively designed to suit the browser's screen resolution.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
The service is entirely web browser-based and has many user interfaces to access, store, process, track and download information.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
No testing carried out to date. This will be done by November 2024
API
Yes
What users can and can't do using the API
The gliderbim® RESTful API is not available by default to users.
The gliderbim® RESTful API can be made available to the Buyer for specific purposes to be agreed with the supplier in writing. These purposes are usually regarding an integration with third party software.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Gliderbim® is customised by the Buyer to meet the requirements of each individual project. Specifically, the Buyer can customise the following:
+The Digital Plan of Work module to suit the asset data requirements of the project,
+ The Asset Register data schema verification rules
+ Verifications rules for model/data imports
+ Project and asset data taxonomies for project file naming, metadata and asset data definitions
+ Export formats for models and schedules of data
+ O&M Manual templates
+ Room Data Sheets
+ Commissioning Test Sheets

Scaling

Independence of resources
Each project gets several distinct databases. This ensures that if a write lock escalates to a full-table lock, it does not affect other projects.

We have automatic monitoring systems that look at system load and trigger new servers to be launched, in the event that a processing queue becomes backed up for example.

Analytics

Service usage metrics
Yes
Metrics types
A number of usage metrics are available for example:
+ Number of users
+ User details
+ Document storage
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can export data from the platform via the following means:
+ Export the asset register to Excel/CSV
+ Export the asset register to COBie compliant Excel document
+ Export IFC/IFC.zip models with or without asset data pushed into the model
+Export all documents in their native format
Data export formats
  • CSV
  • Other
Other data export formats
  • COBie
  • IFC (Industry Foundation Class)
  • IFCZIP
  • Microsoft Excel (.xlsx)
Data import formats
  • CSV
  • Other
Other data import formats
  • COBie (Excel)
  • IFC (Industry Foundation Class)
  • IFCZIP
  • Microsoft Excel (.xlsx)

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Private Instance - If required we can set up a peering relationship via AWS Direct Connect or a hardware VPN.
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We offer a 99.95% service level agreement, but we do not offer a credit system to customers if SLAs are not met. Note that our 99.95% service availability has always been met.
Approach to resilience
All our servers are managed by Amazon; they will be automatically relaunched if the hardware fails. We monitor system load and automatically launch new servers as required to deal with it.

When files are uploaded to our system, they are automatically replicated off-site across the London (UK) AWS availability region within a second or two. This hot replica is available in the event of a regional outage.
Our database server is also replicated off-site in real-time. It has a transactional backup every 5 minutes and has a full backup every 24 hours. When files are uploaded to the system, they are replicated across multiple geographically dispersed data centres across the AWS London availability region.

In the event of an AWS regional outage, we can fail-over to the off-site datacentre within approximately 30 minutes.
For clients that don't require UK Data Sovereignty or have a global presence, we have additional AWS server locations in the EU.
Outage reporting
Users can sign up and receive e-mail alerts in the event of the system experiencing an outage or degraded performance.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
A user cannot access a project without being a member of it; they must temporarily add themselves. This is an administrative function that is audited so we can know which of our staff had access to which projects at which time. Any changes that user made to the project would also be audited.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
The British Assessment Bureau
ISO/IEC 27001 accreditation date
01/03/2024
What the ISO/IEC 27001 doesn’t cover
Not applicable.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
MOD CyDR

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials, Cyber Essentials Plus
Information security policies and processes
At Glider Technology, safeguarding the integrity and confidentiality of our software and services is paramount. We are committed to meeting industry standards for information security, ensuring compliance through comprehensive policies and procedures encompassing information security, acceptable use, privacy and incident reporting. Our dedication to maintaining the highest standards is evidenced by our annual independent audits and maintaining accreditations including ISO 27001, Cyber Essentials and Cyber Essentials Plus. These measures demonstrate our commitment to protecting the data entrusted to us and maintaining the trust of our clients and stakeholders. Copies of these policies are available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes are requested either by a customer or internally. The development committee meets every fortnight to review requests and discuss the next fortnight's work, and what features should be prioritised. A technical specification is prepared by the senior technical staff and signed off by the technical director. After a developer prepares the changes, they are code reviewed reviewed by the technical director and senior staff. During the code review, we identify potential security risks and mitigate them wherever possible. We use the same approach for changes to servers, patches or configurations.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We are subscribed to the Ubuntu and Windows security alerts mailing list and RSS feed. We review it daily to ensure that no software we use is specified in this list.
In most cases, we deploy patches to our staging environment and test them for 2-3 days to ensure there are no effects. In the event of a high-profile serious issue we will accelerate this process and aim to have it done within a day or less.
We maintain a risk register and review it regularly to ensure that we are aware of our security profile.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have numerous automated methods of identifying potential compromises. We would be happy to discuss this on request but not to announce the details publicly.
When a potential compromise is identified, we first determine whether it is possible it was triggered by mistake by a developer calling an API call that they didn't mean to.
If it appears that a system is compromised then it is isolated from the network for analysis. If necessary we will firewall the entire environment until an assessment can be made.
Alerts raise SMS alerts to senior technical staff and are assessed within minutes.
Incident management type
Supplier-defined controls
Incident management approach
Users report incidents via our online ticketing mechanism, or by contacting their account manager. However, we have automatic monitoring systems that usually tell us about any problem before any customer notices. In most cases we are informed about a potential problem (such as high CPU usage) before it becomes an outage and fix it without downtime.
Incident reports are provided to all subscribers of our status web service.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Glider adheres to all relevant environmental legislation and regulations, operating in an environmentally sensitive manner. The company's environmental policy and carbon reduction plan (both available on request) outlines our commitment to sustainability and net zero.

We are committed to achieving net-zero emissions by 2050 at the latest. Operating as a fully-remote working business helps us to minimise travel, commuting and associated emissions. We are working on significant carbon reduction initiatives, such as operating fully remotely and implementing a sustainable environmental policy. Looking ahead, the company is planning further initiatives over the next decade. These include evaluating the feasibility of hiring an Environmental Manager, implementing equipment recycling programs, scrutinising supply chain emissions, partnering with organisations for carbon offsetting and providing enhanced environmental training for employees.

Our software platform, gliderbim®, is a collaborative information management platform that enables remote parties to engage around electronic information and workflows to make infirmed decisions about their projects, programmes and assets in their wider estate. This reduces traditional, printed documentation and collaborative working significantly reduces travel and association carbon emission for our users.

Through a combination of proactive measures, strategic planning and ongoing evaluation, Glider Technology is dedicated to not only reducing its carbon footprint but also fostering a culture of environmental responsibility across its operations.

Covid-19 recovery

Glider Technology is a fully remote company, which meant we are able transition to the challenging conditions of the Covid 19 pandemic seamlessly. We were able to transition our operations to ensure continuity and stability and offer employees flexibility if needed.

While our business operations have remained resilient, we recognise the importance of prioritising the health and wellbeing of our staff. We understand that remote work comes with its own set of challenges, including isolation and increased stress levels. Therefore, we have implemented comprehensive support systems to address the physical, mental and emotional needs of our employees.

We continue to stay committed to supporting the health and wellbeing of our staff while maintaining the integrity and efficiency of our remote operations.

Tackling economic inequality

Glider is committed to addressing economic inequality, ensuring fair treatment and opportunities for all staff members throughout their employment. We employ various strategies to achieve this goal:

Fair Wages and Benefits: Glider implements a rigorous development procedure that considers each staff member's wages, ensuring alignment with their role and industry standards. Salaries are reviewed annually based on performance, with a focus on maintaining parity with the national living wage. Additionally, we offer a comprehensive benefits package, including private medical insurance, group life insurance, sick pay and additional leave days. We also promote flexibility and family-friendly policies to support employees' diverse needs.

Diversity and Inclusion: We are commitment to diversity and inclusion and actively work to eliminate discrimination and promote equality. We value our diverse workforce and prohibit discrimination based on various factors, fostering a culture of meritocracy, openness, fairness and transparency. Detailed information on diversity initiatives can be found in our Equality & Diversity Policy, which is available on request.

Community Engagement: Glider demonstrates its commitment to supporting communities through various initiatives, including volunteering, fundraising, and financial contributions. The company partners with local and national charities, such as Stronger Together, to address issues like isolation and mental health. Glider also supports team members in their fundraising activities and sponsors initiatives to promote diversity and inclusion in the construction industry.

Skill Development & Training: Glider prioritises the continuous development of its staff to ensure competence in their roles and adaptability to changing requirements. Training opportunities are provided through mandatory training, personal development plans and learning programs tailored for managers. All employees receive relevant training, both internally and externally, to enhance their skills and support their continual professional growth.

Through these initiatives, we're able to contribute to tackling economic inequality, fostering an inclusive workplace culture and making meaningful contributions to our community.

Equal opportunity

At Glider Technology, we provide equal opportunities for all employees. We prioritise fairness and equality in every aspect of employment, from ensuring fair wages and comprehensive benefits to promoting diversity and inclusion throughout our organisation. Our continuous development procedures guarantee that each staff member's salary is aligned with industry standards and their role's requirements, with annual reviews to ensure fairness and address any discrepancies. Additionally, we offer a robust benefits package, including private medical insurance, sick pay and additional leave days, while maintaining flexibility to accommodate the diverse needs of our employees and their families.

We actively work to eliminate discrimination based on age, disability, gender, race, religion, or any other irrelevant factor, fostering a culture that values meritocracy, openness and transparency. Our dedication to diversity and inclusion is reflected in our policies and practices, and more details on these can be provided on request. Furthermore, our engagement with local and national charities demonstrates our commitment to supporting marginalised communities and promoting diversity in our industry.

Through ongoing skill development and training opportunities, we empower our employees to excel in their roles and adapt to evolving challenges. Whether through mandatory training, personal development plans, or specialised programmes for managers, we ensure that all staff members receive the support they need to thrive professionally.

We believe that equal opportunities is not just a goal but a fundamental principle that drives our organisation forward. By fostering an inclusive workplace where every individual is valued and empowered, we contribute to a more equitable society and a brighter future for all.

Wellbeing

Our dedication to supporting the health and wellbeing of our staff extends beyond the confines of traditional workplace boundaries. Through initiatives such as access to mental health resources and flexible work arrangements, we are committed to providing a supportive environment where our staff can thrive. Additionally, we encourage open communication and regular check-ins to ensure that everyone feels connected and supported, regardless of their physical location.

Pricing

Price
£28,225 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@glidertech.com. Tell them what format you need. It will help if you say what assistive technology you use.