Community Brands UK Limited

SchoolMoney

Online Payments for School Trips, Dinners and more for your school. Set up payments, manage dinner menus and take payments with the cashier or cashless catering module. Alternatively, offer parents the opportunity to log in and make a payment using the parent portal in their own time.

Features

• Parents log in with mobile/email. No burden on school
• Integrates with your existing MIS
• Reduce the number of overdue payments
• Receive notifications by email, SMS, Push message
• Cashless catering module integrates with all major providers
• In depth reporting on reconciliation and banking
• Online payments for parents including Paypoint compatibility
• Club & Dinner Registers. Dinner Option reporting for school kitchen
• Parental permission management
• Mobile app for parents plus tuck shop module for children

Benefits

• No separate log in required - integrates with existing systems
• Easy to learn - powerful to use
• Chase overdue and late payments in a few clicks
• Easier for kitchen staff to manage school dinners
• Manage parental consent and club bookings
• Have money sent to the different relevant school bank accounts
• Be set up and taking payments within just one day
• Seamless integration with your cashless catering provider
• Parent mobile app for making payments and receiving notifications
• Full reporting on bank reconciliations

£199 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jagrajj.atwal@communitybrands.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

588350692846815

Contact

Jagrajj Atwal
020 7237 8456
jagrajj.atwal@communitybrands.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Supports the following browsers:; • Internet Explorer 10+; • Microsoft Edge (latest version); • Firefox (latest version); • Chrome (latest version); • Safari (latest version)
• System requirements:
  • PC or laptop meeting minimum browser requirements
  • Android 5.x+ phones and tablets
  • IOS 10+ phones or tablets
  • Windows tablets meeting minimum browser requirements
  • Chromebooks meeting minimum browser requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Immediate automated response with confirmation of support case being accepted together with unique reference number.; Follow up support from technician usually within 1 day and often sooner.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Support is included without additional cost offering email, telephone and live web chat support during normal UK business hours plus emergency support outside these hours.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online training, telephone training and, where required, onsite training is made available to new users. Online documentation, FAQs and training videos are provided also.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: On request we can provide copies of their data in suitable formats. All data is securely deleted from our systems following the termination of the contract.
• End-of-contract process: There are no additional costs at the end of the contract at all. Upon termination of the contract the services are closed down. Data can be provided in a suitable format should the user request it.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Full version designed to be used on all devices.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: The solution is a cloud delivered, multi-tenancy platform hosted in Microsoft Azure North Europe and West Europe regions, delivered as ‘Software-as-a-Service’ (SaaS) and is designed specifically for UK education customers. The service has a ‘high availability’ modular architecture with no single points of failure and uses advanced cloud hosting features including auto-scale and auto-heal. The whole solution is tuned to deliver extremely high performance even to devices on narrowband and congested networks.

Analytics

• Service usage metrics: Yes
• Metrics types: Full usage history, areas accessed, last used date/times
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Depending on the part of the system used, the system offers a variety of exports in XML, CSV and RTF formats depending on the data in question.
• Data export formats:
  • CSV
  • Other
• Data import formats: Other
• Other data import formats: API integration

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.95% availability under our SLA
• Approach to resilience: Datacentre has BT and Virgin media lines with diverse routing, has two independent power supplies. DR backups are taken nightly and stored over 100 miles from datacentre.
• Outage reporting: Email alerts to authorised users or a system popup when trying to log in

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access is restricted using permission based roles. Internally these are determined by management based on the function being provided (support, development, sales etc.) and permissions are restricted to an 'as necessary for the role' basis, ensuring no person is able to access data that they do not need to access in order to perform their role. Administrators at school level are also able to set permission levels for their additional users to restrict access to a granular level as required or desired.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Dara Security
• PCI DSS accreditation date: 13/10/2023
• What the PCI DSS doesn’t cover: Entire system is validated
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: PCI DSS
• Information security policies and processes: We are accredited to PCI DSS and follow ISO/IEC 27001 policies and processes included within our Information Security Management System. The Information Security Policy applies to all business functions within the scope of the Information Security Management System and covers the information, information systems, networks, physical environment and people supporting these business functions. The objective of Information Security is to ensure business continuity and minimise business damage by preventing and minimising the impact of security incidents. In particular, information assets must be protected in order to ensure: ; 1. Confidentiality i.e. protection against unauthorised disclosure ; 2. Integrity i.e. protection against unauthorised or accidental modification 3. Availability as and when required in pursuance of the Organisation’s business objectives. ; 1. The Managing Director has approved the Information Security Policy. ; 2. Overall responsibility for Information Security rests with our Compliance, Product and Development teams. Internal and external audits are performed every year to ensure policies and processes are being followed and complied with.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Under our supplier defined Information Security Management System, a change management/change recording system is in place. Adequate authorities are in place for the approval and acceptance of change, including risk assessment, and a path for regression is clearly identified.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Risk Assessments and similar analyses of all of our activities that have been identified as relevant to the security of information, have been conducted and documented as part of our supplier defined Information Security Management System and these are reviewed and updated regularly to identify new or changed risks and vulnerabilities. Appropriate patches are deployed as required and as soon as they become available and have been adequately tested. We monitor appropriate web services, subscribe to newsletters etc. to ensure we keep up to date on any perceived or identified threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our Information Security Management System requires that we employ protective monitoring. This is audited internally and externally at least annually. We identify potential compromises through continual monitoring of our systems with alerts to warn of any potential issues. In addition, we ask all customers to immediately alert us to any potential issues they identify. Upon identification of potential issues these are assessed and handled accordingly. Where the assessments indicate a potential threat, we take immediate action to put into place remedial actions to minimise risks and undertake a root cause investigation, enabling measures to be deployed to update systems accordingly.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management process is a key part of our supplier defined Information Security Management System. We have pre-defined processes for common events which enable us to internally escalate any perceived or potential incidents swiftly, minimising risk and enabling us to deploy appropriate measures to resolve issues. Users are able to report incidents via email, telephone or live chat directly to our support team. Incident reports are compiled where required and these are communicated to management and to affected users as necessary.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Community Brands UK are an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued. The policy aims to achieve equality by removing any potential discrimination in the way that our employees are treated by fellow employees or Community Brands, including:; ; •people with disabilities; •people of different sexual orientations; •transgendered and transsexual people; •people of different races; •people on the grounds of their sex; •those of faith and of no faith; •in relation to their age; •in relation to their social class or medical condition; •people who work part-time; •those who are married or in a civil partnership; •women who are pregnant, have recently given birth or are breastfeeding.; ; Discrimination can be either direct or indirect discrimination. Some of the above are protected characteristics under the Equality Act 2010 and discrimination is prohibited, unless there is a legal exception under the Equality Act.; ; Victimisation:; ; This is not the same as the common meaning of victimisation but is specifically regarding treating someone less favourably because they have complained about or given information about discrimination or harassment, either regarding themselves or someone else.

Pricing

• Price: £199 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jagrajj.atwal@communitybrands.com. Tell them what format you need. It will help if you say what assistive technology you use.