SOFTCAT PLC

Jamf for Mobile

Jamf for Mobile helps organisations deploy, manage and secure iPhone, iPad and other mobile devices at scale, supporting corporate-owned, shared and BYOD use cases while maintaining a strong end-user experience and continuously reducing risk through compliance controls, app visibility, threat prevention and secure access to work resources

Features

• Zero touch onboarding: preconfigure Macs remotely for instant access productivity

Benefits

• Faster Mac deployment with minimal IT effort and user disruption.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

588375286884540

Contact

Public Sector Tenders
01628 403403
psitq@softcat.com

About your service

• Service categories:

  Systems Infrastructure Software

  Endpoint management

  Output management

  • Device Management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Buyers should be aware of planned maintenance windows for routine upkeep, potentially affecting service availability. Jamf offers various support tiers, with response times and coverage depending on the chosen plan. Compatibility primarily extends to Apple devices, necessitating assessment for integration with existing infrastructure. Integration may require additional configuration and resource allocation. License management, including user-based models, demands careful monitoring to ensure compliance and optimisation. By considering these factors, buyers can effectively plan for the implementation and ongoing utilisation of Jamf's solutions within their organisation
• System requirements:
  • MacOS 15.x (Sequoia), macOS 14x (Sonoma), macOS 13.x (Ventura)
  • Supported browsers: Safari, Chrome, Firefox, Microsoft Edge

User support

• Email or online ticketing support: Yes
• Support response times: P1 - URGENT; All users are affected and are unable to perform their day-to-day jobs; no workaround is available.; Target Technical Response Time:; 1 hour; ; P2 - HIGH; User Impact:; Impacts some users; however, a workaround is available. Critical systems are affected but remain functional.; Target Technical Response Time:; 2 hours; ; P3 - MEDIUM; User Impact:; Degraded performance or functionality, though a workaround exists.; Target Technical Response Time:; 3 hours; ; P4 - LOW; User Impact:; These incidents are usually usage questions or minor inconveniences.; Target Technical Response Time:; 4 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: "Jamf offers standard support free-of-charge, as well as enhanced support levels with enhanced target response times:; ; Premium Support Silver:; - Tier 3 support; - 2 premium support contacts; ; Premium Support Gold:; - Tier 3 support; - 3 premium support contacts; - Priority phone support model; - 24/7 support; - Enhanced support reporting; - 8 professional services hours; ; Premium Support Platinum:; - Tier 3 support; - 8 premium support contacts; - Priority phone support model; - 24/7 support; - Enhanced support reporting; - 24 professional services hours; - Root cause analysis for P1 issues; - Named Primary Support Engineer; - Management sponsorship; ; Pricing available on request."
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Jamf provides self-onboarding assisted by our Customer Success team for the first 90-days. Customers also have full access to our online training catalogue and documentation. Premium (paid for) Onboarding is also available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: If you would like to request to access, correct, update, suppress, restrict, or delete your personal information, object to or opt out of the processing of your personal information, or receive a copy of your personal information for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), you may contact us via privacy@jamf.com.
• End-of-contract process: Customers are contacted 120 days from the renewal day with a renewal quote, if they notify us that they do not wish to renew, their Jamf environments are decommissioned within a set time outlined in the customers SLAS. No customer data is retained.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: MacOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/A
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: Jamf for Mobile offers two web based interfaces, known as the Jamf Pro admin console, and the Jamf protet macOS security portal. User-friendly and intuitive, they allows administrators to efficiently monitor both device status and health, as well as security and telemtry metrics from centralised dashboards. With role-based access control, organisations can grant specific permissions to users based on their responsibilities. These interfaces serves as a comprehensive tools for admins to oversee and manage all aspects of their Apple device ecosystem.
• Accessibility standards: EN 301 549
• Accessibility testing: No
• API: Yes
• What users can and can't do using the API: Users can perform a variety of tasks using the Jamf API, including device management, configuration, and automation. This includes actions such as enrolling devices, deploying applications, configuring settings, retrieving inventory data, and executing custom scripts. However, there are limitations to what users can do with the Jamf API. For security reasons, certain administrative tasks may be restricted or require elevated permissions. Additionally, some features or functionalities available in the Jamf Pro interface may not be accessible or fully supported through the API. Users should review the Jamf API documentation for details on available endpoints, authentication methods, and usage guidelines.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Jamf offers extensive customisation options to tailor the platform to your organisations needs. Administrators can customise device configurations, security settings, app deployments, and user access permissions. Additionally, Jamf supports scripting and automation for creating custom workflows. It also facilitates integrations with third-party systems, enabling seamless alignment with existing IT infrastructure. These customisation options empower organisations to optimise device management and security processes, automate tasks, and integrate Jamf Pro seamlessly into their workflows, ensuring efficient operations and alignment with organisational requirements

Scaling

• Independence of resources: Jamf combines logical data separation with robust resource management measures, such as tenant service architecture controls, organisation-level isolation and process threading to ensure that high-demand customers cannot impact the performance and availability experienced by other customers in the Jamf Cloud environment. Jamf also performs 24/7 monitoring and performance tracking to ensure compliance with our uptime SLAs.

Analytics

• Service usage metrics: Yes
• Metrics types: Jamf's reports provide extensive insights into device management, offering vital data on device inventory, compliance, security, and usage. These reports allow IT professionals to monitor key performance indicators, including device deployment rates, software adoption, and security risks.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Jamf

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Data can be exported direcly from the Jamf platform or programmatically using REST APIs
• Data export formats:
  • CSV
  • Other
• Other data export formats: XML, TXT
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: "Availability Targets by Service Tier:; ; Tier 1 ; Uptime Target: 99.99%+; Support Coverage: 24/7 on-call; Use Case: Mission-critical, customer-facing applications; ; Tier 2 ; Uptime Target: 99.9%; Support Coverage: 24/7 on-call (outages), 18/5 (degradation); Use Case: Essential services, brief downtime tolerable; ; Tier 3 ; Uptime Target: 99.5%; Support Coverage: 18/5 on-call ; Use Case: Important services, some downtime acceptable; ; Tier 4 ; Uptime Target: 99%; Support Coverage: Single timezone support ; Use Case: Non-critical services; ; Tier 5 ; Uptime Target: No formal target; Support Coverage: Developer support only; Use Case: Pre-production/testing; ; Hosted Services: 99.9% availability per calendar month; Material Impact: SLA applies when core functions are significantly affected; Response Times: Calculated in business hours, not clock hours; ; If we do not meet the Commitment, you may be eligible to receive a credit that will be applied to future subscription fees (“SLA Credit”)"
• Approach to resilience: This information is available on request.
• Outage reporting: A public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Users can be given very granular with permissions with read, write, edit, delete etc. for features. This can be scoped to either users individually or groups of users. Those groups can also be from an IDP like Azure so that specific users within Azure groups will automatically have permissions applied based on their roles.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Jamf's security governance emphasizes proactive compliance through embedded security practices, systematic documentation requirements, and multi-layered oversight mechanisms. The combination of centralized InfoSec authority with distributed security champions ensures both consistency and practical implementation across all development activities. This comprehensive framework ensures that security policies are not just documented but actively enforced through systematic processes, clear reporting structures, and continuous monitoring mechanisms that maintain security standards across the entire organization.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Jamf tracks service components through an enterprise-wide vulnerability management system with standardized processes and defined SLAs. Security impacts are assessed through Release Impact Assessments for each product update, documenting affected areas. The system uses Jira-ServiceNow integration for automatic tracking and follows Cyber Essentials and StateRAMP compliance frameworks. Remediation timeframes range from 14 days (Critical/High severity for JSC/Jamf Now) to 180 days (Low severity), with escalation processes ensuring vulnerabilities are prioritized and resolved according to industry security standards across all Jamf products.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Jamf’s Vulnerability Management processes adhere to industry best practices. Our Information Security Program is ISO 27001 certified and is StateRAMP Ready. Once identified, vulnerabilities are reviewed by internal quality review groups and a dedicated product security team for internal scoring, classification, and triage. Once defined, the development and engineering teams will work with the product security teams to resolve, fix, or otherwise mitigate through technical controls.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Jamf’s monitoring processes adhere to industry best practices. Our Information Security Program is ISO 27001 certified and is StateRAMP Ready. We utilize a number of tools including AWS GuardDuty combined with proactive alerting and monitoring to our 24/7 Security Operations Team for our production cloud environment.
• Incident management type: Supplier-defined controls
• Incident management approach: Jamf provides centralized reporting for all significant product or security issues, a dedicated Incident Response Communication Team, and structured communication process for internal and external stakeholders.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Jamf's free trial includes all features and functionality. Standard trial length is 30-60 days.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: Monday 8 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Monday 8 April 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SecurityMetrics
• PCI DSS accreditation date: Friday 10 January 2025
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
• Other security certifications: Yes
• Any other security certifications: Security Standards dependant on the vendor solution

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.