MEDSU LTD

Healthcare Workforce 360 Multisource Feedback Toolkit

The MEDSU 360 Multisource Feedback Toolkit provides an intuitive platform to issue, track, and report on patient and colleague feedback. Dedicated surveys suitable for all healthcare professionals with an open library of surveys providing a whole-workforce feedback solution.

Features

• Cloud-based
• Multi-User Access
• Multiple Distribution modes [link, email, paper]
• Anonymised Reporting
• Locked Respondent Groups
• Automated Reminders
• Dashboard
• PDF Report Downloads
• Benchmarking
• SSL Encrypted

Benefits

• Ease of tracking
• Accessible on any device
• IOS & Android App
• Regulator Compliant
• Administrative Reporting
• Role-based Access
• Library of compliant feedback surveys

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@medsu.org. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

588436464575544

Contact

Sales Team
02071839544
info@medsu.org

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Core Human Resources Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Internet Connection
  • A modern Web Browser

User support

• Email or online ticketing support: Yes
• Support response times: Within 2 hours during office hours Mon-Fri.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: First line support for administrators and healthcare professional users is provided by our own Freephone Helpdesk. 2 full days of Super user training as part of implementation plan / One day administrator/train the trainer training for up to four personnel. This is included in the implementation fee. After that we can provide live 1-to-1 training with administrators on an 'as required' basis throughout the contract, as part of the license fee. Users are primarily trained via a library of videos on different aspects of the system. Help Guides are also provided within each section of the system.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As part of implementation, we can provide onsite training to users as required. We can provide ongoing training via webinars. Additionally, in site video help guides and documentation is provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We provide data in standard file formats. Individuals can also download their data using the system tools within the contract period.
• End-of-contract process: At the end of the contract, Individual users can download all files to their own computer/desktop or be offered an opportunity to maintain their individual account with MEDSU directly. Data is maintained on our servers within the constraints of GDPR and in line with regulatory requirements in case of investigation.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No differences.
• Service interface: No
• User support accessibility: EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: We can often accommodate individual customisation requests.

Scaling

• Independence of resources: Access is load balanced over a pool of application servers based in the UK. Servers are monitored and scaled up or out as required based on usage.

Analytics

• Service usage metrics: Yes
• Metrics types: User login/log out records can be provided on request.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: PDF format Zip File
• Data export formats: Other
• Other data export formats:
  • PDF
  • Zip File
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • MS Word
  • MS Powerpoint
  • MS Excel
  • ODF/Other
  • Picture files e.g. JPEG, PNG, TIFF
  • Dedicated MAG PDF Import
  • PDF
  • MP3 Audio / other audio formats
  • MP4 Video / other video formats
  • Cloud Drive Integration e.g. Google Drive

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% up time guaranteed in SLA
• Approach to resilience: System resilience is founded on a multiple server architecture with a continuous program of live migration, and immediate fail over switching. A layered approach to data storage utilising separate encrypted data repositories ensures enterprise standard data recovery and reconstruction. System code bases are maintained in a separate third party source control system. A documented system of recovery and contingency actions is in place with named individuals responsible for initiating recovery protocols. The documented recovery systems are reviewed on a minimum annual basis. Our UK data centers are regularly audited and have the following certifications\ISO 14001:2015, ISO 22301:2012, ISO/IEC 27001:2013, ISO 50001:2011, ISO 9001:2015, OHSAS 18001:2007, PCI DSS, SOC 1, SOC 2 Type 2
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Within the system healthcare professionals have secure password-protected access to their own data. Those with role based access have access to data that is contemporaneously appropriate to their role and workflow.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: 2-Factor Authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27001 management standard audited and certified annually. A program of information governance and security training ensures that all staff are aware of our obligations in relation to GDPR, specific NHSE guidance on Appraisal and Revalidation, the role of the ICO, process for subject access requests, healthcare specific guidance, such as Caldicott Policy, which covers use of personal devices/BYOD, removable storage media, and mobile devices. Non-secure networks, information recovery and disposal, process for information security, physical security, use of email and associated risks, social media/internet use and associated risks Policy is in place for incident management as described above .All policies are reviewed on a minimum annual basis or as required.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: System and service change is extensively planned and documented. A defined system of development workflow permission and testing ensures that changes are planned rigorously assessed for impact and tested before release. Where a change may cause any significant impact on an existing system client or user, appropriate action is taken to mitigate or eliminate such impact. Industry standard version control and change management tracking is deployed. An adverse change can be instantly traced and the system can be reverted if required.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our servers are updated continuously to ensure we are running the latest patches and security updates. This is done on a bi-weekly basis as a minimum or immediately as new threats and issues emerge. We operate containerized production and development environments, so both the environments and the containers are updated during this process.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Automated scanning operates at the server and application level. Server level monitoring ensures we quickly detect application, service, or process problems, and system downtime is avoided. Application level monitoring is analysed. Suspicious system activity (outgoing traffic, system usage, repetitive access) generates alerts.Dedicated front end monitoring applications identify the majority of errors before they are reported by users, and client side errors are swiftly fixed. Our UK data centers are regularly audited and have the following certifications\ISO 14001:2015, ISO 22301:2012, ISO/IEC 27001:2013, ISO 50001:2011, ISO 9001:2015, OHSAS 18001:2007, PCI DSS, SOC 1, SOC 2 Type 2
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incidents can be reported via any communication channel. Incidents are recorded, triaged and escalated through a defined management pathway. A defined and audited process is utilised to track issues through our investigation and management system until resolution. All staff are contractually obligated to report any information security event immediately and cooperate with investigation and management actions . We provide immediate and transparent reporting to system clients and system users of the nature and extent of any incident. Following investigation and analysis clients and system users are advised of any interim and longer term remedial, mitigating or preventative actions
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: FREE TRIAL: Full system including implementation and training (depending on circumstances). Time period can be negotiated.; ; MEDSU’s Free Access in perpetuity Individual Access Model is intended to provide a superior replacement for the MAG or legacy cloud Appraisal systems and includes basic access system elements and components.
• Link to free trial: By Request

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 20%
• Between £250,000 and £500,000: 25%
• Between £500,001 and £1,000,000: 30%
• Between £1,000,001 and £2,500,000: 40%
• Between £2,500,001 and £5,000,000: 50%
• Over £5,000,001: 60%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau / UKAS Management Systems
• ISO/IEC 27001 accreditation date: Wednesday 26 October 2016
• What the ISO/IEC 27001 doesn’t cover: Complete.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau / UKAS Management Systems
• ISO 9001 accreditation date: Wednesday 26 October 2016
• What the ISO 9001 doesn’t cover: Complete.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@medsu.org. Tell them what format you need. It will help if you say what assistive technology you use.