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Central Networks and Technologies Ltd

Barracuda WAF-as-a-Service

Barracuda WAF-as-a-Service offers Advanced Bot Protection that uses machine learning to continually improve its ability to spot and block bad bots and human-mimicking bots — while allowing legitimate human and bot traffic to proceed with minimal impact.

Features

  • OWASP Top 10 Protection
  • API Protection
  • Advanced Bot Protection
  • Virtual Patching
  • Reporting & Analytics
  • Load Balancing
  • Chaching and Compression
  • Traffic Encryption
  • Authorization
  • CAPTCHA Challenges

Benefits

  • OWASP Top 10 Protection
  • API Protection
  • Advanced Bot Protection
  • Virtual Patching
  • Reporting & Analytics
  • Load Balancing
  • Chaching and Compression
  • Traffic Encryption
  • Authorization
  • CAPTCHA Challenges

Pricing

£3,000 to £10,000 an instance a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@centralnetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 8 8 4 5 6 6 7 1 4 7 9 5 9 7

Contact

Central Networks and Technologies Ltd John Blackburn
Telephone: 01706747474
Email: sales@centralnetworks.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Service is based on license model
System requirements
  • Per application license
  • Bandwidth allocation
  • Access to communicate with backend web server / system

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 hour repsonce SLA
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Log and update Tickets, view incident information.
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
All Barracuda SaaS software comes with 24x7x365 support services included with the service. Premium support can be purchased at additional cost
https://assets.barracuda.com/assets/docs/dms/Barracuda_Premium_Support.pdf"
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All Barracuda customer have access to Barracuda Campus which documents both how to use the system and gives access to self paced video training. Customer may also purchase Professional Services direct from Barracuda to support installation and delivery of the solution. Professional Services are an additional cost.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction
End-of-contract process
At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
All Barracuda customers have access to Barracuda Campus which documents both how to use the system and gives access to self paced video training. Customer may also purchase Professional Services direct from Barracuda to support installation and delivery of the solution. Professional Services are an additional cost.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Barracuda WAF as a Service has multiple monitoring mechanisms in place to ensure resilliance of services with auto scale capabilties. This ensures as load varies on the platform the correct services are allocated to ensure performance for each customer and across the platform.

Analytics

Service usage metrics
Yes
Metrics types
Powerful graphical reporting provides immediate insight into threat activity, web traffic and regulatory compliance. More than 50 different pre-defined reports are available, which can be easily customized further, using numerous filters for attack types, traffic, time range, and more.

Generated reports are interactive, with drill-down capability. Reports span PCI compliance, security, audit, web traffic and geo-location analytics. They can be generated on-demand, or scheduled for periodic delivery to multiple recipients over email or FTP.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Barracuda

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Customers have the ability to export data user by user or may request services from Barracuda for bulk export
Data export formats
Other
Other data export formats
N/A
Data import formats
Other
Other data import formats
N/A

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
"Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation

https://assets.barracuda.com/assets/docs/dms/Barracuda_WAFaaS_SLA_US.pdf"
Approach to resilience
Barracuda WAF-as-a-Service is designed and built with resillence in mind. Further Information is available upon request.
Outage reporting
Customer may subscribe to outage notifications via SMS and Email for the relevant services. They can also view the outage status by visiting https://status.barracuda.com

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Authentication is required to access the platform. This can be username and password with inbuilt MFA or syncronised with Azure AD
Access restrictions in management interfaces and support channels
Accsses is based on username and password with MFA. Access to functions is controlled via RBAC.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication
Authentication is required to access the platform. This can be username and password with inbuilt MFA or syncronised with Azure AD

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
Soc 2 type 2

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
SOC 2 Type 2
Information security policies and processes
"Please see below for overview of security standards

https://assets.barracuda.com/assets/docs/dms/Barracuda-WAF-as-a-Service-Security-Overview.pdf"

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Details around policies and procedures are not published to the public. Information can be requested during procurment if required
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Details around policies and procedures are not published to the public. Information can be requested during procurment if required
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Details around policies and procedures are not published to the public. Information can be requested during procurment if required
Incident management type
Supplier-defined controls
Incident management approach
"If Barracuda becomes aware of any unlawful access to any Customer Data stored on Barracuda’s equipment or in Barracuda’s facilities that results in the loss, disclosure or alteration of Customer Data (each a “Security Incident”), Barracuda will promptly (1) notify Customer of the Security Incident; (2) investigate the Security Incident; and (3) take reasonable steps to mitigate the effects of, and minimize any damage resulting from, the Security Incident.

Customer must notify Barracuda promptly of any possible misuse of its accounts or authentication credentials or any security incident related to a Cloud Service."

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

Our Social Value Policy is Available on request more information can be found on our website

Pricing

Price
£3,000 to £10,000 an instance a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
7-14 days free trial - all features unlocked
Link to free trial
https://www.barracuda.com/products/webapplicationfirewall#sticky-lead-h

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@centralnetworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.