VE3 GLOBAL LTD

Application Design, Development & Support Services

VE3's Cloud Application Development and Support Services manage the entire lifecycle of web and mobile applications—from discovery and design to deployment and maintenance. We provide tailored solutions, incorporating both custom-built applications and commercial off-the-shelf products to best meet organizational needs.

Features

• Migration of legacy applications to cloud infrastructure
• Change impact assessment and change delivery management
• Programme and delivery management
• Agile cloud-focused full stack development
• Application support & maintenance
• Legacy remediation event driven microservice application development
• Creation of cloud strategy and architecture
• Business case support for application development
• Discovery (including technical landscape, requirement definition, user journey exploration)

Benefits

• Application focused on user experience and business outcomes
• Flexible approach to accommodate change and client delivery preferences
• Access to partners and SaaS providers (e.g. Karmarama, Salesforce)
• Proven delivery partner across the MOD
• Technology agnostic to support department technology roadmap and cost
• Support and maintenance solutions available
• Single partner model across through full lifecycle and communications
• Experience developing web and mobile applications
• Governance model and process definition

£338 to £850 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

588685598840382

Contact

Nikhil Alex
02045520840
prime@ve3.global

Planning

• Planning service: Yes
• How the planning service works: VE3's "Journey to Cloud" is a comprehensive set of services tailored to industry-specific needs, enabling clients to transition their businesses to the cloud quickly and securely. We provide a full suite of planning services that are designed to outline the cloud journey, offering industry-specific insights and strategies. These help prioritize business planning and actions to leverage cloud capabilities for maximum impact.; ; VE3 assists in defining cloud strategies, application migration assessment and planning, and infrastructure assessment and planning. Our process considers factors like target environment features, application dependencies, investment capacity, and your business schedule to confirm the migration type and effort needed. We conduct detailed code-level assessments to evaluate how well applications fit with the target platform.; ; Our planning is supported by industry-leading tools and our consultancy expertise, including:; ; Strategy and Business Case; Cloud Business Case Tool; IT Operating Model for Cloud; VE3 DevOps Maturity Model Assessment; Cloud Strategy Framework; Cloud 100 Framework; Cloud Application Assessment; Automated Application Discovery Tools; Intelligent Cloud Planning Tool and Cloud Assessment Tool
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: VE3’s training methodology is centered on the User Learner Experience, a strategy rooted in evidence-based best practices. This approach involves a thorough assessment of specific training requirements and practical implementation considerations. Our process is structured around continual learning, learning from others, and formalized training. We collaborate closely with stakeholders to engage end-users and support staff in identifying training needs.; ; Central to our strategy is the development of a comprehensive Training Strategy, which includes defining the Training Needs Analysis (TNA), designing the Training Curriculum, and outlining Learning Journeys to create a detailed Training Plan. This plan specifies the training delivery method, tailored to the content's complexity, audience size, geographic distribution of end-users, and the required proficiency levels. Training methods may include innovative approaches like the 30 Day Challenge, Peer-to-Peer Learning, eLearning, and Instructor-Led Training, as appropriate.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: VE3 manages the comprehensive "Journey to Cloud" migration, covering application modernization, new cloud application development, and infrastructure transformation. Our services include:; ; Business Case and Value Realization; Security Enablement; SaaS Replacement; Application Modernization and Migration; Cloud Native Development; Cloud Infrastructure Enablement; Cloud Operations Transformation; Infrastructure Migration; DevOps Services; Cloud Migration Services; Cloud Application Modernization; PaaS Services; Cloud Infrastructure Transformation; The process encompasses:; ; Discovery: Application, infrastructure, and service management discovery.; ; Assessment: Analysis and classification of applications/databases for cloud migration, development of migration roadmap, and design of target operating model and security.; ; Release and Testing: Infrastructure-to-application mapping, remediation planning, testing of applications, and documentation of changes.; ; Deployment and Execution: Configuration and data migration, scheduling, dry runs, automation using tools like PowerShell or Chef, and ongoing executive reporting.; ; This structured approach ensures efficient cloud migration and the transformation of technology operations and culture within organizations.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: VE3 offers a robust set of Quality Assurance Services, central to our VE3 Delivery Methodology, designed to ensure high-quality outcomes for our clients. Our approach emphasizes personal accountability, established processes, rigorous quality controls, and continuous improvement. The Delivery Lead holds ultimate responsibility for meeting the expected outcomes of each service.; ; We proactively manage quality and risk, integrating best practices into our teams’ operations in alignment with ITIL and CMMI standards. This commitment to quality is supported by independent Quality Assurance Assessments to promptly address any issues. Additionally, we assign independent QA Directors, who are senior leaders at VE3, to oversee quality compliance. These directors, equivalent to Managing Director level, have their performance metrics directly linked to quality assurance outcomes.; ; VE3’s Managed Test Service provides comprehensive testing services across the system development lifecycle and into live operations. This includes performance testing to ensure the service meets critical performance metrics such as response time, availability, and capacity requirements.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Security Governance and Compliance
  • Application Security and Data Protection
  • Security Monitoring and Response
  • Digital Identity Management
  • Threat and Vulnerability Management
  • Endpoint protection
  • Threat Intelligence Analysis Platform
  • Secure Cloud Migration
  • Secure Cloud Modenisation
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: VE3's Service Introduction (SI) framework is designed to manage the rollout of new products or services efficiently, ensuring high quality at all stages of the delivery lifecycle, up to and including the go-live phase. This framework emphasizes continuous improvement at each project stage. VE3's Shared Service Delivery covers all aspects of providing a live service, including incident and problem resolution, change and release management, configuration management, business continuity, and user satisfaction.; ; Our flagship support facility, the VE3 Newcastle Technology Centre, provides industry-leading 24x7 support capabilities for Cloud Hosting and Software Services. This center uses a multi-layered security approach that includes advanced building control systems, security personnel, and certified working methods and development practices. The center boasts several key certifications and accreditations:; ; Secure accommodation suitable for handling data rated at SECRET; HMG “List X” accredited secure office area, appropriate for government markings of SECRET/TOP SECRET; ISO27001 certification for the physical location; ISO22301 certification for business functions/client projects in Business Continuity; ISO20000 for IT Service Management functions; Accredited member of the UK Government’s Cyber Essentials Plus scheme; Regular liaisons and a Counter-Terrorism report from Special Branch.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This would be dependent on the client requirements and agreed ‘response’ service level agreement (SLA). We operate a number of different bespoke SLA models across our client bas
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: ServiceNow products undergo thorough testing with assistive technologies such as JAWS, NVDA, and VoiceOver to ensure accessibility. Additionally, VE3 can develop and deploy AI-powered chatbots to provide online web chat support, depending on specific requirements, at an additional cost. VE3 also leverages Skype for Business as a support channel, although its effectiveness depends on customers also utilizing a Skype for Business solution.
• Support levels: Support services are flexible options available to our clients and can be agreed at the time of negotiation. We have three areas of contact: Email, Phone, and online self-service. This is a standard support service which is shared across multiple clients. Every organisation will have a technical account manager assigned. If you require dedicated support or support from specific locations, this will be at an extra cost.

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Multiple partners. Refer to our additional resale terms and conditions.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EGAC
• ISO/IEC 27001 accreditation date: 06/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 14000-1
  • ISO 22301
  • ISO 9000-1
  • ISO 20000-1

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:; ; Environmental Sustainability in Operations:; We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.; ; Promoting Sustainable Practices:; VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.; ; Responsible by Design Framework:; Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.; ; Training and Education:; VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.; ; Community Engagement:; We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

  Covid-19 recovery

  Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:; ; Remote Work Enablement:; VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.; ; Business Continuity Planning:; We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.; ; Digital Transformation Acceleration:; VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.; ; Healthcare Support Solutions:; We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.; ; Economic Stimulus through Innovation:; VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

  Tackling economic inequality

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:; ; Access to Affordable Technology:; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.; ; Skills Development and Training:; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.; ; Support for Minority-Owned Businesses:; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.; ; Digital Inclusion Initiatives:; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.; ; Fair and Transparent Procurement Practices:; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Equal opportunity

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:; ; Access to Affordable Technology:; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.; ; Skills Development and Training:; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.; ; Support for Minority-Owned Businesses:; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.; ; Digital Inclusion Initiatives:; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.; ; Fair and Transparent Procurement Practices:; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Wellbeing

  Environmental Sustainability:; We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing:; ; User-Centric Design:; VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.; ; Health and Safety Protocols:; We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services.; ; Promotion of Work-Life Balance:; VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.; ; Mental Health Support:; We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need.; ; Community Engagement and Social Impact:; VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

• Price: £338 to £850 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.