Qodea

Google Cloud Integration & Orchestration (Apigee, Workflows, Eventarc, Pub/Sub, ETL)

Qodea provides resale of all Google Cloud Platform services with enhanced commercial terms, billing support, and financial governance. Features include native billing tools, automated anomaly detection, and budget alerting. Simplifies procurement and provides rapid billing query resolution while offering a commercial relationship with an experienced Google Cloud partner

Features

• Resale of entire Google Cloud Platform (GCP) portfolio
• Enhanced commercial terms and commitment-based discounts
• Dedicated billing support for rapid query resolution
• Native Google Cloud billing tools for spend monitoring
• Automated billing anomaly detection and alerting
• Configurable budget setting and financial thresholds
• Granular cost allocation and reporting capabilities
• Access to Google Cloud Support via Qodea
• Flexible payment options including invoicing
• Simplified procurement of Google Cloud services

Benefits

• Quicker resolution of billing issues via Qodea Billing Support
• Better commercial terms available through commitments
• Access to all Google Cloud services under one agreement
• Relationship with experienced partner to ensure best practice
• Direct access to monitoring spend via native billing tools
• Ability to detect billing anomalies automatically
• Control costs with budgets and alert levels
• Full visibility of cloud consumption and trends
• Reduce administrative overhead for cloud procurement
• Scalable commercial model that grows with usage

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@qodea.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

588803797672749

Contact

Gemma Whitley
07568 115709
publicsector@qodea.com

About your service

• Service categories:

  PaaS

  Integration and Orchestration

  • Business to business middleware
  • Integration software
  • Event stream processing

Service scope

• Service constraints: Usage is subject to Google Cloud Platform Acceptable Use Policy. Service availability relies on Google's underlying infrastructure SLAs. This service covers resale and billing support only; technical implementation and architectural consultancy are available under separate professional services listings.
• System requirements:
  • Web browser for Google Cloud Console access
  • Google Workspace identity or Cloud Identity
• Cloud deployment model: Public cloud

User support

• Email or online ticketing support: Yes
• Support response times: Standard billing support: Initial response within 1 business day. Technical support SLAs follow the specific Google Cloud Support package purchased (e.g. Standard, Enhanced, or Premium).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Resell includes Qodea billing support and standard Google technical support. Users may upgrade to Enhanced or Premium support for faster technical response times and 24/7 coverage for critical issues.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: 1. Kick-off call to review current billing setup and migration options.; 2. New GCP sub-account created by Qodea and access granted to the Customer.; 3. Customer links any existing GCP projects and subscriptions to the new billing id.; 4. Ticketing tool configured to accept Billing Support requests from the Customer.; ; Typical setup time: 1 week.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers retain full ownership of their data. Data can be exported at any time using standard Google Cloud tools (e.g., Cloud Storage transfer, BigQuery export). No vendor lock-in on data.
• End-of-contract process: To offboard, the billing account is unlinked from Qodea and transferred back to Google Direct or another partner. No service interruption occurs during this transfer. Final invoice issued for usage up to transfer date.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Using the web interface: Users manage all services via the Google Cloud Console. Features include resource provisioning, billing dashboards, budget management, IAM configuration, and monitoring.
• Web interface accessibility standard: WCAG 2.2 AA
• Web interface accessibility testing: Tested with standard screen readers (JAWS, NVDA, VoiceOver) and keyboard-only navigation.
• API: Yes
• What users can and can't do using the API: Full access to Google Cloud APIs for resource management, billing (Cloud Billing API), and service automation.
• API automation tools:
  • Ansible
  • Terraform
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: Google Cloud SDK (gcloud CLI) allows full command-line control over resources, billing accounts, and service configuration.

Scaling

• Independence of resources: Qodea ensures your public sector workloads maintain high performance through Google Cloud's massive global network and elastic infrastructure. Google ensures scalability on IaaS by utilising global load balancing and autoscaling to instantly provision virtual machines during traffic spikes. For PaaS, they leverage serverless architecture that automatically scales resources up or down based on real-time request volume. This elasticity guarantees consistent service for the Buyer while optimising your G-Cloud spend, as you are billed only for the precise capacity used to meet demand.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
• Optimising consumption: Yes
• Automatic scaling: Yes

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Google

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Backup and recovery

• What’s backed up:
  • Virtual Machine disks and images
  • Database instances (SQL, Firestore)
  • Storage buckets and objects
  • Kubernetes configurations
• Backup controls: Users have full control to configure backup schedules, retention policies, and geo-redundancy via the Google Cloud Console or API.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: ALTS (Application Layer Transport Security) and Network Layer Encryption

Availability and resilience

• Guaranteed availability: Google's SLAs can be found at: https://cloud.google.com/terms/sla?hl=en
• Approach to resilience: Google platform reliability guides can be found at: https://docs.cloud.google.com/architecture/infra-reliability-guide
• Outage reporting: Yes - Google Live Service Status can be found at: https://status.cloud.google.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces are secured using Role-Based Access Control (RBAC), ensuring administrators only hold privileges necessary for their specific role (Least Privilege). Access is enforced via mandatory Multi-Factor Authentication (MFA), including support for FIDO2 security keys. Administrators can further restrict access using Context-Aware Access, blocking logins from unauthorised IPs or unmanaged devices. Support channels are restricted to authorised Designated Support Contacts. Authentication requires a unique, rotating Customer PIN generated within the Admin Console. Additionally, Access Approval allows customers to explicitly approve or deny Google support personnel access to data during troubleshooting.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our Integrated Management System details the information security and quality policies, incorporating the requirements of ISO 27001:2022 and ISO 9001:2015.; The IMS is designed to ensure the efficiency, security, and reliability of operations.; A Risk Management framework, based on ISO 31000, is used company-wide to identify, assess, evaluate, and mitigate risks.; Changes to the IMS follow a formal Change Management process: submission, documentation in Jira, analysis by the IMS Board, and review/approval by the Compliance Team and IMS Board.; Internal and external Audit and Assurance frameworks are maintained for continuous improvement and regulatory alignment.; ; Governance and Reporting Structures; The Governance and Integration Lead holds the overarching responsibility for the IMS. The Board of Directors approves the IMS Policy and delegates its implementation to the Compliance Team.; The IMS Board meets at least quarterly for governance and to discuss issues and updates.; The Compliance Team ensures compliance with the ISO standards, oversees IMS implementation, and manages incidents and risks.; The reporting structure involves the Compliance Manager reporting on Risk Management, Audit Results, Incidents, and Business Improvement Actions to the IMS Board quarterly or as needed. Progress on Objectives and Key Results (OKRs) is also monitored and reported to the IMS Board.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and Change Management Processes; ; The process uses a structured, formal approach for additions, modifications, or removals, formally initiated by a Request for Change (RFC) (Standard, Normal, Emergency).; ; Tracking: Service components are tracked through the controlled RFC process, which provides a complete audit log of all modifications. A Backout Plan is mandatory to ensure rollback capability.; ; Security Assessment: All changes are assessed for potential security and PII (Personally Identifiable Information) impact. Approvers confirm an adequate and auditable level of testing before deployment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability Management (VM) is a risk-based process blending proactive scanning, vendor alerts, and structured patching.; ; Assessment: Threats are assessed via internal vulnerability scanning (e.g., 10 IP addresses), firewall scanning with Forseti, and formal risk assessments for unsupported software. Security impact is a required consideration in the Change Management process.; ; Threat Sources: Information comes from vendor security alerts (e.g., GitLab) and critical patch notifications from Google, which trigger ad hoc responses.; ; Patch Deployment: Standard vulnerability checks are performed quarterly. Critical patches are deployed via an ad hoc process. All patching requires customer approval with a 72-hour notice before production deployment.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective Monitoring identifies compromises via Automated Systems (SIEM/EDR) and User Reports. All events are logged and triaged by the Service Desk.; ; The response follows a structured, six-stage procedure:; Assessment: A severity score is assigned; critical incidents trigger immediate escalation to the Incident Response Team (IRT).; Containment: The threat is stopped using measures like network isolation and firewall blocks.; Eradication/Recovery: This involves Root Cause Analysis (RCA), threat removal, and system restoration.; The process prioritises rapid response, with a sample timeline showing containment actions implemented within 1 hour 30 minutes of detection.
• Incident management type: Supplier-defined controls
• Incident management approach: Protective Monitoring identifies compromises via Automated Systems (SIEM/EDR) and User Reports. All events are logged and triaged by the Service Desk.; ; The response follows a structured, six-stage procedure:; Assessment: A severity score is assigned; critical incidents trigger immediate escalation to the Incident Response Team (IRT).; Containment: The threat is stopped using measures like network isolation and firewall blocks.; Eradication/Recovery: This involves Root Cause Analysis (RCA), threat removal, and system restoration.; The process prioritises rapid response, with a sample timeline showing containment actions implemented within 1 hour 30 minutes of detection.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: KVM hypervisor
• How shared infrastructure is kept separate: Google employs a defence-in-depth isolation strategy. At the physical level, Titan security chips provide a hardware root-of-trust to validate system integrity. For compute, a custom-hardened version of the KVM hypervisor strictly isolates Virtual Machines (VMs), ensuring no cross-tenant access.; Logically, Virtual Private Clouds (VPCs) segment networks completely, meaning traffic cannot cross between customers unless explicitly bridged. Finally, data is cryptographically isolated; all data is encrypted by default with unique keys per customer, ensuring that even on shared physical storage, your data remains unintelligible to others.; More information can be found at: https://docs.cloud.google.com/security/infrastructure/design

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Information on Google's datacentres and energy efficiency can be found at: https://datacenters.google/efficiency/

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Google Free Trial information can be found at: https://cloud.google.com/free?hl=en
• Link to free trial: https://cloud.google.com/free?hl=en

Discount

• Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  Public Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  Google Website

  Baseline Pricing - Web link

  https://cloud.google.com/pricing/list?hl=en

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  If the Buyer requires assistance with designing, building and deploying of the workloads in the cloud environment as well as configuration of their Google Cloud Organisation, this will come at an additional cost. These services can be provided by Qodea under Lot 3.

  -

  Additional sources of cost reduction

  Where Google Cloud services are procured with a commitment agreement, this could lead to further discounts based on the length of term and the commitment size. Indicative options have been provided in the pricing document.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: Google Website
• Baseline Pricing - Web link: https://cloud.google.com/pricing/list?hl=en
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: If the Buyer requires assistance with designing, building and deploying of the workloads in the cloud environment as well as configuration of their Google Cloud Organisation, this will come at an additional cost. These services can be provided by Qodea under Lot 3.
• Additional sources of cost reduction: Where Google Cloud services are procured with a commitment agreement, this could lead to further discounts based on the length of term and the commitment size. Indicative options have been provided in the pricing document.

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Reseller

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  Google Cloud EMEA Limited

  Website address/upload for organisation

  Website address

  Website address

  https://cloud.google.com/find-a-partner/?search=qodea

  ISO 9001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  Are you reliant on the Cloud Service Provider for some accreditations

  Yes

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: B254f77e-c3bb-4d91-99f9-d8092a0c8195

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@qodea.com. Tell them what format you need. It will help if you say what assistive technology you use.