Softcat Limited

Rubrik

Rubrik provides a zero trust data protection platform across all data and applications whether it be located on premises or in the public, private or hybrid cloud. Rubrik provides Ransomware detection and remediation, Sensitive Data Discovery, incident containment and Orchestrated Application Recovery all within a single management plane.

Features

• Backup data on premises, across multi-cloud and SaaS environments
• Instantly recover data and applications locally or within the cloud
• Zero Trust Architecture: Fully encrypted and immutable platform
• Ransomware investigation and remediation
• Sensitive data discovery for GDPR and other data classification types
• Malware Threat hunting and containment
• Orchestrated and automated application recovery
• API first architecture for 3rd party integration
• M365 protection with air gap
• Single pane of glass presented via SaaS

Benefits

• Assured Recoverability against ransomware via a Zero Trust immutable platform
• Detect, Identify and Remediate against Ransomware
• Database and Unstructured Data Protection at Scale
• Policy Based Automation for simplicity of management
• Rapid recovery of services at Scale
• Orchestrated Recovery of applications and Services
• Single SaaS platform extending from data center to cloud
• Provide intelligence and compliance via sensitive data discovery
• Meet and Exceed NCSC and NIST compliant data protection strategies
• Provide a secure by design air gapped environment

£120 a terabyte a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODT

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

589355595614149

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: On premises deployment requires specific hardware and/or resource configurations
• System requirements: Customer provided networking

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 system down SLA within 30 minutes; P4 query next business day SLA
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Premium - 24x7x365 follow the sun support; Basic - Mon-Fri 8am-8pm (local time); Optional Customer Experience Manager (cost uplift)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Install Skills Transfer Handover via Professional Services; Online Free training via Rubrik University; Classroom/virtual training with certifications
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Via natural Expiration or manual migration via Professional Services
• End-of-contract process: Customer has recovery only capabilities with no support on product or services. For Rubrik hosted services, customer will have set amount of days to expire/export.

Using the service

• Web browser interface: Yes
• Supported browsers: Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: CLI based support interface for Rubrik Support personnel - enabled by customer via a secure support tunnel
• Accessibility standards: None or don’t know
• Description of accessibility: Via Web Browser, cli or API
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Any function within Rubrik can be accessed via API's
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Through an intelligent and automated task scheduler managed via SLA policies.

Analytics

• Service usage metrics: Yes
• Metrics types: SLA compliance metrics backup and restore uptime and capacity
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Rubrik

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Multiple export options available via Rubrik interface and chosen cloud storage provider.
• Data export formats: Other
• Other data export formats: As per service description
• Data import formats: Other
• Other data import formats: Per service description

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: N/A
• Approach to resilience: Various hardware and software resiliency - details available on request
• Outage reporting: Yes - public stats

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Rubrik uses MFA and biometric credentials for authentication to applications and baseline access is provisioned via RBAC and internal approvals (break glass) processes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Available upon request
• ISO/IEC 27001 accreditation date: Available upon request
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Per service description
• Information security policies and processes: ISO 27001; ISO 20000; EU/US Privacy Shield; EU GDPR; SSAE 16 SOC 2; US HIPAA; US CJIS; UK ICO

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Rubrik has a set standard and processes for configuration and change management which can be provided on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Rubrik performs ongoing and constant reviews of its infrastructure and services as well as maintaining a trained staff within InfoSec and Compliance. Details of this can be provided on request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Rubrik provides regular and proactive monitoring processes. Details of which can be provided on request
• Incident management type: Supplier-defined controls
• Incident management approach: Rubrik has a full set of IM and RCA processes. Details of these can be provided on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £120 a terabyte a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Per service description

Service documents

• Pricing document

  ODT

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.