Microsoft 365 Training & Adoption Service
PWM Training delivers Microsoft 365 user training and adoption services covering all apps, including Teams, SharePoint, OneDrive, Power Platform, Copilot and Viva. We provide digital skills uplift, role‑based learning, change management support, Champions enablement, accessible learning content and scenario‑based workshops to improve collaboration, productivity and confident Microsoft 365 adoption.
Features
- Role‑based Microsoft 365 training pathways tailored to departments
- Live and on‑demand Microsoft 365 training sessions
- Scenario‑based learning focused on real work tasks
- All M365 apps training including Teams, SharePoint, Copilot and Viva
- Power Platform fundamentals for productivity improvement
- Workshop team challenges to design better Microsoft365 working methods
- Accessible learning materials aligned to WCAG 2.1 AA
- Adoption communications and change‑management support
- Recordings, guides and learning resources included
- Programme analytics, feedback loops and learner reporting
Benefits
- Faster, safer Microsoft 365 adoption across the organisation
- Increased digital confidence for all user groups
- Reduced IT and service‑desk support demand
- Improved collaboration and communication behaviours
- Consistent skills uplift across departments
- Higher productivity using Microsoft 365 tools effectively
- Better engagement through Champions networks
- Inclusive, accessible learning for diverse user needs
- Evergreen learning that tracks Microsoft 365 updates
- Stronger return on Microsoft 365 investment
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
5 8 9 4 4 7 1 2 9 0 9 5 4 9 7
Contact
PWM TRAINING (UK) LIMITED
Kerry Purdy
Telephone: 01536 540064
Email: kerry@pwmtraining.co.uk
About your service
- Service categories
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Cloud Support Services
Training
- Basic user - cloud based services
- Super user - Cloud Based Services
- Basic troubleshooting skills
- Function/service optimisation skills
Service scope
- Service constraints
- Delivery and support are predominantly provided remotely using Microsoft Teams, with onsite visits available for specific workshops or events if required. Remote delivery enables us to allocate the most suitable subject‑matter experts regardless of location and ensures consistent availability. This model also keeps travel time and associated costs low for buyers. An active Microsoft 365 tenant with appropriate user permissions is required for training scenarios. Buyer stakeholders must be available for discovery and tailoring. Scenario‑based sessions may require sample documents or processes to be provided in advance.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
-
This service does not include Helpdesk Support, email support, phone support, web‑chat or a ticketing system. Communication is provided only as part of scheduled training and adoption delivery. No support tiers or ongoing SLAs are included for this service.
A technical account manager or cloud support engineer is not provided under this service.
Buyers requiring ongoing Helpdesk Support may procure it separately as an additional service, but it is not included in this Microsoft 365 Training & Adoption Service.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £900.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior content designer | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| User researcher | £795.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 6F152900-53F7-44BB-9417-EF21D28FE494
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
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