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CI Peole Ltd

M-Link Software

Provision of Isode M-Link software to support Chat services. New licences and annual support provided

Features

  • Group Chat
  • Secure messaging

Benefits

  • Secure
  • Persistant

Pricing

£12,000 to £15,000 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ed.hodges@cipeople.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 9 0 0 2 6 2 5 8 4 4 0 0 7 0

Contact

CI Peole Ltd Ed Hodges
Telephone: 07931381825
Email: ed.hodges@cipeople.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
N/A
System requirements
  • Red Hat
  • MS Server

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Onsite support
Onsite support
Support levels
Technical account manager and onsite support engineer
Support available to third parties
Yes

Onboarding and offboarding

Getting started
On site training can be provided at extra cost
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Customer owns all the data
End-of-contract process
Annual licence fee - at the end of the contract no support will be provided

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
N/A
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
Admin can customise the server settings for permissions, SSO, features

Scaling

Independence of resources
Yes - dependent upon the compute

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Isode

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
No
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Customer defined
Approach to resilience
Clustering of servers
Outage reporting
Alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Policies and processes in place to limit management interfaces
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
The organisation uses a framework of policies, practices, and strategies that align organizational resources toward protecting information through cybersecurity measures.
Information security policies and processes
Programme Policy
Issue specific policy
System policies
Managed and audited by the SMT

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Conform to ITEL 4 Change management best practices.
Components are tracked using a CMDB
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Information about potential threats are provided by the software vendor who also provides patches
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Utilise active and passive monitoring of software to identify any potential compromises
Incident management type
Supplier-defined controls
Incident management approach
Events are auto generated or provided by users / admins
a ticket is raised on the ITSM system and sent to the appropriate resolver group

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

The company has strong climate credentials
Active measures include use of electric vehicles, travel by rail were possible
Sourcing of materials from sustainable sources

Pricing

Price
£12,000 to £15,000 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ed.hodges@cipeople.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.