BOXXE LIMITED

boxxe Auth0 (OKTA)

Auth0 Identity Platform is a cloud-based identity management service that helps organizations leveraging applications by providing a secure cloud-based identity platform to better understand, efficiently manage and intelligently engage their users. Auth0 provides an easy way to implement the most complex identity solutions across any technology stack or platform.

Features

  • Adaptive context-aware security
  • User Analytics & Progressive Profiling
  • API authorization for user, machine authentication and third-party authorization
  • Centralized management dashboard for easy access & better control
  • Delegated Administration for granular and role-based control
  • Extensibility - For customizing, extending existing capabilities of the platform
  • Single Sign On integrations for popular and custom applications
  • Identity Providers integration to different data sources
  • Lock widget - easily embeddable login box for all apps
  • Delegation - Enables organizations to streamline their user identity flow

Benefits

  • Ease of deployment, integration across any technology stack, environment
  • Variety of flexible deployment (public cloud, private cloud) options
  • Speeds development, reduces risk by moving identity complexity to cloud
  • Configuration is as easy as flipping switches
  • Multiplatform Application Support for seamless experience across platforms
  • Improved user efficiency, collaboration, better conversion and revenue
  • Integrates seamlessly with existing investments and workflows
  • On-demand enterprise scalability for unpredictable/predictable user traffic
  • High availability, resiliency for services
  • Adherence to popular identity, security compliance standards and certifications

Pricing

£1,500 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

5 9 0 8 3 4 6 3 1 2 2 2 1 2 2

Contact

BOXXE LIMITED Kasia Regula
Telephone: 01347 812100
Email: tenders@boxxe.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Okta has extensive list of integrations with can be viewed at https://www.okta.com/integrations/ however via various different types of connectors Okta can integrate most applications subject to scope.

Some main integration partners include:
Zoom
ServiceNow
AWS
Slack
Office 365
Salesforce
VMware
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
N/A
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
https://auth0.com/docs/troubleshoot/customer-support#defect-resolution-procedures
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support levels:
1. Free Plan- No charge, part of Free plan. No dedicated account manager/engineer
2. Standard Support- part of Developer and Developer pro plan. No dedicated account manager/engineer
3. Enterprise Support- part of Enterprise plan. Includes dedicated customer success engineer
4. Premier Support- Add-on to Enterprise plan. Includes dedicated success manager
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Auth0 offers a very customizable & extensible solution where customers can bring their own business logic and branding.
To name a few points, Auth0 allows you to customize the look & feel of the Universal Login; Pick and choose MFA factors; Integrate with any Identity Provider that leverages open standards like OIDC, OAuth2.0, SAML, WSFED; Customize the authentication and authorization pipeline using Actions, Rules & Custom DBs, and many more
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Auth0's APIs can be ustilised to extract any data required at any time. Additionally, Auth0 provides a GUI to export data in the form of an extension.
End-of-contract process
Auth0's APIs can be ustilised to extract any data required at any time. Additionally, Auth0 provides a GUI to export data in the form of a pre-configured module (extension).

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Auth0 Identity service is provided in the form of SDKs and APIs allowing uniform usability on mobile, web and native applications.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Auth0 implements an API first strategy across the platform to provide extensive APIs for authentication and the management of the tenant. The Authentication API exposes Auth0 identity functionality, as well as those of supported identity protocols (such as OpenID Connect, OAuth, and SAML). The Management API allows the management of every aspect of the Auth0 tenant. The following links documents all the API endpoints using an interactive API Explorer interface. Product samples showing classic use cases leveraging the API is part of the provided documentation as well.
 
https://auth0.com/docs/api/authentication
https://auth0.com/docs/api/management/v2
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Auth0 offers a very customizable & extensible solution where customers can bring their own business logic and branding.
To name a few points, Auth0 allows you to customize the look & feel of the Universal Login; Pick and choose MFA factors; Integrate with any Identity Provider that leverages open standards like OIDC, OAuth2.0, SAML, WSFED; Customize the authentication and authorization pipeline using Actions, Rules & Custom DBs, and many more

Scaling

Independence of resources
Two-region failover approach. The main data store is continuously replicated to the secondary region and runs with under 10-second replication lag. On a regional outage, a scripted engineer initiated failover reconfigures for operation out of the failover site.
 
The infrastructure layer runs on Amazon Web Services. It is designed to survive a single data center outage (AZ) and continue to operate without interruption. In Amazon, each AZ has independent fault boundaries for power, network, and physical infrastructure. The Auth0 design spreads services across AZ's for full multi-datacenter regional redundancy.

Analytics

Service usage metrics
Yes
Metrics types
https://auth0.com/docs/logs/streams
Log Streams to export events in near real-time.

Log Event Filters: https://auth0.com/docs/logs/references/log-event-filters
Lists the log filters for errors, warnings, and success events.

Log Event Type Codes: https://auth0.com/docs/logs/references/log-event-type-codes
Lists the event codes associated with log events.

Administrator and Developer Log Usage Examples: https://auth0.com/docs/logs/concepts/logs-admins-devs
Examples of how logs are used if you are an administrator or a developer.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Auth0's APIs can be ustilised to extract any data required at any time. Additionally, Auth0 provides a GUI to export data in the form of a pre-configured module (extension).
Data export formats
  • CSV
  • Other
Other data export formats
JSON
Data import formats
  • CSV
  • Other
Other data import formats
JSON

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.99% availability in Public AND Private Cloud
Approach to resilience
At a high level, Auth0's availability strategy is rather simple, and yet very effective: we ensure that critical dependencies are redundant, we rapidly detect failures, and our failover is very quick. The Auth0 architecture implements redundant components at all levels such as:
- DNS
- Datacenter
- Application layer
- Storage

Auth0 has taken multiple steps to ensure extra availability. One important aspect is how the application is architected, including how user sessions are managed, how functionality is partitioned, how the availability of modules is prioritized , and how transient conditions are handled.

Auth0 is designed and built as a scalable, highly available, multi-tenant cloud service.

This highly reliable architecture is combined with solid operational processes and a culture of continuous improvement that constantly refines and improves Auth0 operations
Outage reporting
Public dashboard - https://status.auth0.com/

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Employees authenticate via the Okta service, including 2 factor authentication into the Okta portal, from where they can get Single Sign On access to applications
Access restriction testing frequency
Less than once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
The Certification Body of Schellman & Company, Inc.
ISO/IEC 27001 accreditation date
08/07/2016
What the ISO/IEC 27001 doesn’t cover
The scope of the ISO/IEC 27001:2013 certificate is limited to the information security management system (ISMS) supporting Okta’s cloud-based Identity-as-a-Service (IDaaS) platform and aligned with ISO/IEC 27018:2014 in accordance with the Statement of Applicability version 3.2, dated March 28, 2016.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
01/05/2016
CSA STAR certification level
Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover
N/A
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • HIPAA
  • SOC2
  • FedRamp

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO27018
SOC Type II
CSA Star
FedRamp
FIPS140-2

Compliance can be found here: https://trust.okta.com/compliance
Information security policies and processes
The Okta team understands the need for its service to be both highly available and secure, and every aspect of the organization reflects this. From its hiring practices to the software it develops and the operational environment in which it runs, Okta understands that it is Always On. Okta enables enterprise administrators to increase security above what is available through traditional on-premises technologies. By offering strong password management capabilities, account management capabilities, easy-to-deploy multifactor authentication, and encrypted attributes, the enterprise is now able to put strong controls on high-value data while balancing the ease-of-access users demand. Okta is a leader in third-party certifications, physical and network security architecture, and reliability, so customers need not worry about putting authentication data in the cloud. Okta is trusted by organizations of all sizes and in all industries. Contact your sales representative to find out how Okta can make you more agile, more available, and more secure.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Okta’s change control process is audited and attested to in our SOC 2 Type II report. The final build is promoted to QA, which is responsible for all security, unit, and regression testing on the build. Once it passes testing, it is finalized and released to technical operations who perform deployment testing the build. After successful deployment testing, the build is deployed to staging where it will bake in for a week. Once passed, it is put through another deployment test and then installed to production. Further information can be found in Okta's change management standard operating procedures (SOP) document.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Okta conducts continuous internal vulnerability assessment, as well as annual external penetration testing. If a potential vulnerability is identified, it is triaged among the security, engineering, and technical operations teams. Okta's security team employs a risk ranking system for all technical vulnerabilities. The ranking system also accounts for all published risk rankings within the Okta environment. Critical- and high-risk issues are addressed as quickly as possible within the next release cycle or hot patch within the context of business feasibility. Medium-risk issues are addressed within the next four release cycles. Low-risk issues are addressed when possible with feature updates.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Okta utilizes a number of monitoring tools with centralized logging and SIEM using our own correlation rules for security monitoring, analysis, and alerting
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Okta has formally documented incident response & disaster recovery standard operating procedures (SOPs) that describe discovery, investigation, escalation, containment, notification, and documentation processes. Customers are provided this SOP document upon request and under NDA.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Okta has a climate strategy, and a renewable electricity program - annually we match our global office and remote workforce electricity consumption with renewable electricity by purchasing renewable electricity certificates (RECs).
Okta knew that having a robust climate strategy would be essential to our long-term success to identify principles to guide our work moving forward. Okta’s climate strategy has four pillars.
Reduce our energy consumption: Focus on impact, we’re beginning our journey in the place where we can take immediate action—our offices. Our first aim is to reduce our energy consumption.
Electrify: we lease our offices and we are working to reduce the amount of natural gas in our real estate portfolio and move to electricity, which can be covered by renewable electricity.
Purchase renewable electricity: For the energy we still consume, we plan to transition from GHG emitting fossil fuels to renewable energy—like solar and wind. We will start this by purchasing renewable energy certificates (RECs) to match every megawatt-hour of electricity that we consume at our offices and our remote workforce. To maximize environmental and social impact, Okta purchased RECs from the California Bright Schools solar program, which supports renewable energy education and the installation of solar energy in schools across the state.
Engage our value chain on climate. The majority of our emissions are from our value chain/vendors. We want to partner with our vendors to reduce their emissions, and we ask new vendors with climate questions using new vendor forms.
Okta works collaboratively with our internal and external partners. We are partnering with a broad set of stakeholders such as Business Council on Climate Change (BC3) and Clean Energy Buyers Association (CEBA). Within Okta, we have subject-matter experts and employees who are passionate about sustainability and will harness their passion and enthusiasm within our growing team.
Tackling economic inequality

Tackling economic inequality

Yes. Okta is committed to diversity, equity, and inclusion. As such, we understand the need to build a diverse workforce to continue to fuel innovation and collective growth. At Okta, we prioritize building a balanced team in order to continue to nurture a culture of inclusion and belonging.
Equal opportunity

Equal opportunity

Through Okta for Good, Okta’s social impact arm, we’ve made a $1M commitment over three years for racial justice and equity and workforce development grants. We also formed a Racial Justice and Equity Employee Advisory Board, consisting of leaders from People of Color @ Okta (POC@Okta); the Diversity, Inclusion, and Belonging; and Okta for Good teams, to determine where we’ll award these new grants.  Additionally, there are specific processes built into our hiring practices to ensure diverse hiring practices. For more information about Okta's commitment to diversity, inclusion and belonging, please see: https://www.okta.com/diversity/
Wellbeing

Wellbeing

Modern Health, Okta’s employee assistance program (EAP) provider, balances on-demand digital tools with virtual coaching (and therapy, if needed). Employees set up the approach that best meets their needs and covers employee family members, all at no cost.

Pricing

Price
£1,500 a unit a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
30 Day trial period in which you have full suite access for 100 users limited to 5 applications.
Link to free trial
https://www.okta.com/free-trial/FRT/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.