Cirro

Microsoft MSP for Azure and Microsoft 365

Microsoft365 and Azure Managed Services focusing on architecture optimisation, for performance, cost and security. We identify the priorities workstreams and services and devise a suitable service plan which can include Multi-Cloud, design & architect, build & maintain, manage & monitor, as well as dashboarding, reporting and cost optimisation

Features

• Full M365 O365 suite including Sharepoint, OneDrive, Teams
• Back-up & recovery for M365 (previously O365) and Azure
• Design, architect, build, license subscriptions & azure service components
• Support for specific Azure proprietary technologies
• Azure and Microsoft 365 disaster recovery planning (BCP)
• Business Continuity Planning for Azure & M365
• Service reviews and technology updates
• Accredited professional services team.
• Infrastructure-as-Code to reduce time to change and providing self-healing capabilities
• 24x7 UK based Infrastructure Network Operations Centre (NOC)

Benefits

• Maximise your cloud investments and Azure RoI
• Reduce security risk of Azure & M365
• Maximise Azure design, efficiencies and architecture optimisation
• Achieve Azure implementations quicker
• Flexible and Agile service approach
• Reduced time to change
• Reliable and secure Microsoft infrastructure solutions
• Proactive support and shift-left approach
• Cost-effective infrastructure solutions for organisations leveraging Microsoft365 and Azure

£1 to £1,100 a licence a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michaelo@cirro-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

590992676018974

Contact

Michael Owen
020 3418 0412
michaelo@cirro-solutions.co.uk

Planning

• Planning service: Yes
• How the planning service works: We review the workstream, applications, user profiles and technology roadmap to align them with potential Cloud Services deployments in Azure or O365 utilising the Microsoft portfolio and capabilities whilst also looking to maximise investments made in existing assets, SaaS applications or other cloud locations for optimal cost, performance and security.; We devise working sprints to prioritise projects for impact, time, cost and quality. We apply monitoring, alerting, dashboarding and RoI metrics to ensure a holistic approach. We also assign a Technical Project Manager to ensure all parties have clearly defined responsibilities and milestones are managed effectively.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We do this as a SoW based on understanding the customer's existing as-is environments and the desired 'to be' environments they want to migrate to. We draft a project and migration strategy which assesses high-level goals, SMART project plans and criteria.; We also review which technologies should be used to assist with the migration, we build a risk profile for the service being migrated to cover the risks of 'lift-and-shift' V 'greenfield' designs.; Cirro can provide Programme Directors and Technical Project Managers to ensure customers have the resources they need to complete the migration sucessfully.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of the migration plan, Cirro's engineers also draft an Acceptance Testing and Quality Assurance plan for the service which looks at basic measures for the User Experience as well as cost, quality, and performance metrics and ensures security policies are correctly applied, access controls and restrictions are in place, licenses and subscriptions are correct and monitoring, altering and dashboarding correctly cover each service component.; All testing is documented and includes customer testing, which is completed in a sandboxed environment where possible and on a least-trust basis.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Working with our customers, Cirro creates a suitable support contract to ensure customers get exactly what they need. We also have standard support services, which typically cover 2nd one support for:; - O365; - Sharepoint, Teams, OneDrive, MDM; - Microsoft Identify, Access Management, Security Controls,; - Microsoft Sentinel & Microsoft Defender for Cloud; - Microsoft Entra ID (formerly Azure Active Directory); - Azure Licensing & Subscriptions; - Application & Network Security Groups; - Azure Bastion; - Web Application Firewalls (WAF); - Azure CDN; - Triage of events, outage monitoring, azure support

Service scope

• Service constraints: Reviewed on a case by case basis

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 30 mins UK working hours; 2 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We have standard SLA's for various services. These are in our Service Description documentation or provided on request. We can provide tailored SLA's and support agreements to ensure customers get exactly what they need,

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Innovate

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IQS
• ISO/IEC 27001 accreditation date: 17/7/2023
• What the ISO/IEC 27001 doesn’t cover: 3rd party services
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301 - Business Continuity
  • ISO 9001 - Quality

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Commitment to Reduce Carbon Footprint and Climate-Related Initiatives In alignment with our commitment to reducing our ecological impact, we are dedicated to collaborating with our customers and suppliers to contribute to environmentally sustainable initiatives that improve ecosystems and reduce ecological impact. Our primary objective is to minimise the environmental impact of our operations. Focus on Environmental Impact Reduction Our main focus is to engage in discussions with our customers to explore collaborative approaches for reducing the environmental impact, particularly by minimising non-essential travel, to reduce energy usage and wastage of time and materials, all of which have an impact on operational consumption. As we transition back to regular operations, we are focused on reducing our physical impact, including initiatives such as flexible working, minimising printing, and enhancing recycling efforts. We are committed to optimising our physical office requirements to ensure efficient resource utilisation. Future-Focused Solutions and Efficiency We are dedicated to designing future-oriented solutions that embed efficiency into our design and delivery processes. Leveraging the momentum generated by the pandemic, we aim to build on successful new working methods. At Cirro, we are continually looking to identify potential improvements in the way we work to improve our operational efficiencies which directly impact energy usage, travel or ecological impact. By championing these initiatives, we are steadfast in our commitment to not only reduce our own ecological impact but also to actively engage with our stakeholders to foster environmental sustainability and support initiatives that have a positive impact on our world.

  Equal opportunity

  Delivering Social Value Theme 4 and PPN 06/20 Model Award Criteria In the following section, we elaborate on our approach to fulfilling Social Value Theme 4 and the relevant PPN 06/20 Model Award Criteria Our strategy, aligned with WSP’s 2022-24 Inclusion & Diversity Strategy, encompasses the following initiatives: Skill Development for Underrepresented Groups We are committed to supporting the development of new skills that lead to recognised qualifications for underrepresented groups. Addressing Inequality in Employment, Skills, and Pay We will demonstrate a clear commitment to identifying and addressing inequality in employment, skills, and pay within the contract workforce. This includes implementing time-bound action plans to monitor the inclusion and progression of full-time equivalent (FTE) employees from underrepresented groups. Supporting In-Work Progression Our approach includes support for in-work progression, aiming to assist individuals from disadvantaged or minority groups in transitioning into higher-paid roles by developing new skills relevant to the contract. Real-World Equal Opportunity When recruiting, Cirro has a policy to ensure that all names, ages, race or gender details are removed from CVs, so we focus on interviewing and employing the most suitable person for the role.

  Wellbeing

  Wellbeing Initiatives In our commitment to prioritising the well-being of our teams, we are dedicated to supporting the health and well-being of our employees, contractors, suppliers and customers. Flexible Working Support We offer flexible working conditions to our staff. They have a clearly defined job description, they know what needs to be done and they have the flexibility they need to be able to do that whilst balancing home life, physical and mental health. Internal Support Cirro’s works typically in virtual teams, it’s important that we have ‘virtual’ tea breaks and have regular discussions. Cirro also keeps an eye on the level of output expectations and workloads of employees to ensure the right resourcing levels and workloads. During periods of high-intensity working, such as working on tenders, delivering projects or whatever it might be, Cirro ensures employees take time out once this is more practically possible to ensure employees can refresh and relax.

Pricing

• Price: £1 to £1,100 a licence a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michaelo@cirro-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.