HCL TECHNOLOGIES UK LIMITED
ServiceNow - Implementation and Support
HCLTech is an Elite partner of ServiceNow worldwide with seats on the Product Advisor Council, Elite Partner, Beta testing Partner, Authorised Training Partner of ServiceNow for developing ServiceNow roadmaps, Beta testing and product feedback. HCLTech is a ServiceNow G11 strategic partner, which is the highest slab ServiceNow has defined.
Features
- ServiceNow lifecycle partner; advisory, implementation, training & support
- ServiceNow Licensing resell, advice & guidance
- Solution architecture/advisory consultation, maturity roadmap, Service Integration & Management
- ServiceNow Proprietary Solution Enablers
- ServiceNow IT Service Management
- IT Operations Management (ITOM) implementation, SAM/HAM Pro Implementation
- ServiceNow HR (HRSD) Implementation
- ServiceNow Customer Services Management (CSM)
- IT Business Management (SPM), Risk Management (GRC/IRM) Implementation
- Managed Service, Support & Cloud orchestration & management via ServiceNow
Benefits
- Co-Sell OT, TSM, DWP solutions
- Citizen Development App of the Year
- Digital Transformation, leveraging the ServiceNow platform to drive value
- Over 800 ITSM, 100 ESM, 150 ITOM, 10+ ITAM projects
- Accelerators, delivery on business outcomes & customer’s strategic roadmap
- Dedicated Research & Development (R&D) function & Co-Innovation Lab
- Specialised experience of delivering Government cloud solutions
- ServiceNow Elite Partner & in partner ecosystem since 2011
- Increase ROI using ServiceNow functionality via bespoke application development/integration
- ServiceNow certified in all modules/certifications, from CSA to CMA
Architecture roles
Business architect
| £760.00 |
£450.00 |
| £900.00 |
£550.00 |
| £1,050.00 |
£550.00 |
| £1,150.00 |
£650.00 |
Data architect
| £1,250.00 |
£550.00 |
| £1,350.00 |
£650.00 |
| £2,050.00 |
£1,450.00 |
Enterprise architect
| £1,450.00 |
£750.00 |
| £1,550.00 |
£1,150.00 |
| £1,750.00 |
£1,250.00 |
| £1,850.00 |
£1,350.00 |
Network architect
| £900.00 |
£550.00 |
| £1,050.00 |
£650.00 |
| £1,150.00 |
£750.00 |
Security architect
| £1,250.00 |
£650.00 |
| £1,350.00 |
£750.00 |
| £1,550.00 |
£850.00 |
Solution architect
| £900.00 |
£550.00 |
| £1,050.00 |
£650.00 |
| £1,150.00 |
£750.00 |
| £1,250.00 |
£850.00 |
| £1,350.00 |
£1,050.00 |
Technical architect
| £900.00 |
£550.00 |
| £1,050.00 |
£650.00 |
| £1,150.00 |
£650.00 |
| £1,250.00 |
£750.00 |
| £1,450.00 |
£850.00 |
Chief digital and data roles
Chief data officer
| £2,050.00 |
£1,450.00 |
Chief information security officer
| £2,050.00 |
£1,450.00 |
Chief technology officer
| £2,050.00 |
£1,450.00 |
Cyber security roles
Cyber security audit and assurance
| £1,050.00 |
£550.00 |
| £1,250.00 |
£650.00 |
Cyber security governance and risk management
| £900.00 |
£550.00 |
| £1,050.00 |
£650.00 |
| £1,250.00 |
£650.00 |
Cyber security monitoring
| £800.00 |
£450.00 |
| £1,050.00 |
£650.00 |
| £1,250.00 |
£700.00 |
Cyber security incident response
| £900.00 |
£550.00 |
| £1,050.00 |
£650.00 |
| £1,250.00 |
£700.00 |
Cyber security vulnerability management
| £900.00 |
£550.00 |
| £1,050.00 |
£650.00 |
| £1,250.00 |
£700.00 |
Cyber security digital forensics
| £900.00 |
|
| £1,050.00 |
£650.00 |
| £1,250.00 |
£700.00 |
Cyber security testing
| £900.00 |
£550.00 |
| £1,050.00 |
£650.00 |
| £1,250.00 |
£700.00 |
Cyber security secure design
| £900.00 |
£550.00 |
| £1,050.00 |
£650.00 |
| £1,250.00 |
£700.00 |
Data roles
Analytics engineer
| £750.00 |
£450.00 |
| £900.00 |
£600.00 |
| £1,050.00 |
£650.00 |
| £1,250.00 |
£700.00 |
| £1,850.00 |
£1,350.00 |
Data analyst
| £900.00 |
£550.00 |
| £1,050.00 |
£550.00 |
| £1,250.00 |
£650.00 |
| £1,450.00 |
£750.00 |
Data engineer
| £900.00 |
£600.00 |
| £1,050.00 |
£650.00 |
| £1,250.00 |
£700.00 |
| £1,850.00 |
£1,350.00 |
Data ethicist
| £1,250.00 |
£650.00 |
| £1,850.00 |
£1,350.00 |
Data governance manager
| £1,050.00 |
£550.00 |
| £1,250.00 |
£650.00 |
| £1,850.00 |
£1,350.00 |
Data scientist
| £900.00 |
£550.00 |
| £1,050.00 |
£550.00 |
| £1,250.00 |
£650.00 |
| £1,450.00 |
£750.00 |
| £1,250.00 |
£650.00 |
| £1,850.00 |
£1,650.00 |
Machine learning engineer
| £1,050.00 |
£650.00 |
| £1,250.00 |
£700.00 |
Performance analyst
| £850.00 |
£450.00 |
| £1,050.00 |
£650.00 |
| £1,150.00 |
£700.00 |
| £1,250.00 |
£750.00 |
| £1,850.00 |
£1,350.00 |
IT operations roles
Application operations engineer
| £550.00 |
£350.00 |
| £650.00 |
£350.00 |
| £750.00 |
£350.00 |
| £850.00 |
£650.00 |
| £950.00 |
£650.00 |
Business relationship manager
| £1,050.00 |
£650.00 |
| £1,150.00 |
£750.00 |
| £1,250.00 |
£750.00 |
Change and release manager
| £750.00 |
£350.00 |
| £850.00 |
£450.00 |
| £950.00 |
£550.00 |
Command and control centre manager
| £750.00 |
£450.00 |
| £850.00 |
£400.00 |
| £950.00 |
£650.00 |
| £1,850.00 |
£1,350.00 |
End user computing engineer
| £850.00 |
£400.00 |
| £950.00 |
£550.00 |
| £1,050.00 |
£550.00 |
| £1,150.00 |
£600.00 |
| £1,250.00 |
£650.00 |
IT service manager
| £850.00 |
£400.00 |
| £950.00 |
£550.00 |
| £1,050.00 |
£550.00 |
| £1,550.00 |
£1,350.00 |
Incident manager
| £850.00 |
£650.00 |
| £950.00 |
£550.00 |
Infrastructure engineer
| £550.00 |
£350.00 |
| £650.00 |
£350.00 |
| £750.00 |
£450.00 |
| £850.00 |
£450.00 |
| £950.00 |
£550.00 |
Infrastructure operations engineer
| £550.00 |
£350.00 |
| £650.00 |
£550.00 |
| £750.00 |
£450.00 |
| £850.00 |
£450.00 |
| £950.00 |
£650.00 |
Problem manager
| £550.00 |
£350.00 |
| £650.00 |
£400.00 |
Service desk manager
| £750.00 |
£350.00 |
| £850.00 |
£450.00 |
| £950.00 |
£550.00 |
| £1,550.00 |
£1,350.00 |
Service transition manager
| £850.00 |
£450.00 |
| £950.00 |
£550.00 |
| £1,050.00 |
£550.00 |
| £1,250.00 |
£650.00 |
Product and delivery roles
Business analyst
| £800.00 |
£450.00 |
| £1,050.00 |
£600.00 |
| £1,250.00 |
£650.00 |
| £1,850.00 |
£1,350.00 |
| £1,250.00 |
£1,050.00 |
| £1,550.00 |
£1,150.00 |
Delivery manager
| £850.00 |
£550.00 |
| £1,050.00 |
£600.00 |
| £1,250.00 |
£650.00 |
| £1,550.00 |
£1,150.00 |
Digital portfolio manager
| £850.00 |
£550.00 |
| £1,050.00 |
£600.00 |
| £1,250.00 |
£1,050.00 |
| £1,550.00 |
£1,150.00 |
Product manager
| £850.00 |
£550.00 |
| £1,050.00 |
£600.00 |
| £1,250.00 |
£1,050.00 |
| £1,450.00 |
£1,050.00 |
| £1,650.00 |
£1,200.00 |
Programme delivery manager
| £1,850.00 |
£1,350.00 |
Service owner
| £2,050.00 |
£1,450.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £750.00 |
£300.00 |
| £800.00 |
£450.00 |
| £850.00 |
£450.00 |
| £900.00 |
£600.00 |
Test engineer
| £550.00 |
£350.00 |
| £650.00 |
£350.00 |
| £750.00 |
£350.00 |
| £850.00 |
£600.00 |
Test manager
| £1,050.00 |
£650.00 |
| £1,550.00 |
£1,150.00 |
Software development roles
Development operations (DevOps) engineer
| £550.00 |
£350.00 |
| £650.00 |
£350.00 |
| £750.00 |
£400.00 |
| £850.00 |
£400.00 |
| £1,050.00 |
£550.00 |
| £1,150.00 |
£600.00 |
| £1,250.00 |
£600.00 |
| £1,400.00 |
£650.00 |
| £1,550.00 |
£1,150.00 |
Frontend developer
| £550.00 |
£350.00 |
| £550.00 |
£350.00 |
| £550.00 |
£350.00 |
| £650.00 |
£350.00 |
| £750.00 |
£400.00 |
| £1,550.00 |
£1,150.00 |
Software developer
| £550.00 |
£350.00 |
| £550.00 |
£350.00 |
| £650.00 |
£400.00 |
| £750.00 |
£450.00 |
| £850.00 |
£550.00 |
| £1,050.00 |
£550.00 |
| £1,150.00 |
£650.00 |
| £1,250.00 |
£650.00 |
| £1,550.00 |
£1,150.00 |
User-centred design roles
Accessibility specialist
| £1,250.00 |
£650.00 |
| £1,450.00 |
£550.00 |
| £1,550.00 |
£1,150.00 |
| £1,850.00 |
£1,350.00 |
Content designer
| £850.00 |
£450.00 |
| £1,050.00 |
£650.00 |
| £1,150.00 |
£650.00 |
| £1,250.00 |
£700.00 |
| £1,550.00 |
£1,150.00 |
| £1,850.00 |
£1,350.00 |
Content strategist
| £1,950.00 |
£1,450.00 |
Graphic designer
| £850.00 |
£700.00 |
| £1,050.00 |
£650.00 |
| £1,150.00 |
£650.00 |
| £1,250.00 |
£700.00 |
| £1,550.00 |
£1,150.00 |
| £1,850.00 |
£1,350.00 |
Interaction designer
| £850.00 |
£450.00 |
| £1,050.00 |
£650.00 |
| £1,150.00 |
£650.00 |
| £1,250.00 |
£750.00 |
| £1,550.00 |
£1,150.00 |
| £1,850.00 |
£1,350.00 |
Service designer
| £850.00 |
£450.00 |
| £1,050.00 |
£550.00 |
| £1,150.00 |
£650.00 |
| £1,250.00 |
£750.00 |
| £1,450.00 |
£850.00 |
| £1,550.00 |
£1,150.00 |
Technical writer
| £850.00 |
£350.00 |
| £1,050.00 |
£550.00 |
User researcher
| £1,050.00 |
£550.00 |
| £1,150.00 |
£550.00 |
| £1,250.00 |
£650.00 |
| £1,450.00 |
£650.00 |
| £1,550.00 |
£1,150.00 |
| £1,850.00 |
£1,350.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
Bureau Veritas
-
ISO/IEC 27001 accreditation date
-
Thursday 25 May 2023
-
What the ISO/IEC 27001 doesn’t cover
-
Not applicable
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
Intertek
-
ISO 9001 accreditation date
-
Tuesday 1 August 2023
-
What the ISO 9001 doesn’t cover
-
Not applicable
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
No
-
Cyber Essentials Alternative
-
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
-
Other security certifications
-
Yes
-
Any other security certifications
-
Business Continuity
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
-
Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-
Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
-
Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
-
Actions to invest in the physical and mental health and wellbeing of the contract workforce
Service documents
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