Atlas Cloud Ltd

Managed Detection and Response (MDR)

365 Defender EDR (Endpoint Detection and Response) focuses on safeguarding endpoints such as computers, laptops, and mobile devices by continuously monitoring for suspicious activities, promptly detecting potential threats, and providing swift response mechanisms.

Features

• Advanced threat detection
• Algorithms analyse endpoints in real-time to identify breach indicators
• Isolating compromised endpoints, quarantining malicious files, implementing remediation actions

Benefits

• An always-on, modern way of managing cyber threats

£5.50 to £60 a user a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@atlascloud.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

591176534692836

Contact

Ben Tomlinson – Marketing Manager
0191 283 0191
gcloud@atlascloud.co.uk

Planning

• Planning service: Yes
• How the planning service works: Cloud consultancy from our remote IT specialists will be charged through our daily rate.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We can provide both on-site training and user guide summaries for any of our products.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Projects team handles all implementation to ITIL standards.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Atlas Cloud will complete a technical due diligence audit before designing any solution. Prior to go-live we will have set up a test environment with a copy of the buyers data imported into it. We also have demo environment that can be tested.

Security testing

• Security services: Yes
• Security services type:
  • Cyber security consultancy
  • Security testing
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • Comptia Security+
  • Comptia Pentest+
  • ELearn Security Pen Tester

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Standard service desk operation. Tickets can be raised through phone, email or live chat. SLA's published on our website.

Service scope

• Service constraints: N/a

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response and resolution times are based on the priority of the incident / service request. Times are in working hours/minutes between 07:00-18:00.; ; RESPONSE TIMES:; Critical: 30mins; High Incident: 30mins; Medium Incident: 60mins; Low Incident: 120mins; ; RESOLUTION TIMES:; Critical: 4hrs; High Incident: 24hrs; Medium Incident: 48hrs; Low Incident: 12hrs
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/a
• Web chat accessibility testing: N/a
• Support levels: 24/7 support available at extra cost

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 12/08/2014
• What the ISO/IEC 27001 doesn’t cover: Nothing is excluded
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Atlas Cloud is a Living Wage certified employer, committed to paying a fair wage.

Pricing

• Price: £5.50 to £60 a user a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@atlascloud.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.