NTT DATA BUSINESS SOLUTIONS LIMITED

NTT DATA Business Solutions – Qualtrics

The Qualtrics solution addresses the key drivers of employee engagement, throughout the organisation, improving the employee experience organisation-wide, from engagement to rewards , to attracting and retaining top talent. Collecting and knowing how to use these different insights can help companies get a full picture of the employee IT experience.

Features

• Design and build surveys with simple drag-and-drop interface
• Automated Key Driver Analysis to identify priority improvement areas
• Distribute via Email,Web,SMS,IVR,QR Code,Social Media,Facebook,Twitter and more
• Real-time interactive dashboards & automated reporting online and mobile app
• Powerful text, sentiment & topics analysis with predictive intelligence
• Advanced statistical analysis including regression, correlation, cluster & conjoint
• Custom branding across all surveys and channels
• Closed-loop ticketing & action planning online and mobile app
• 100+ question types with advanced Display, Branch & Skip logic
• Target website users with 20+ behavioural, device and location variables

Benefits

• Identify key improvement areas that will drive the biggest impact
• Drive action at all levels in the organisation
• Improve operational efficiency, cost to serve and service levels
• Reduce call volumes to Contact Centres
• Gain fast, actionable insights with role based and realtime dashboards
• Increase responses with branded, mobile ready, certified accessible surveys
• Reduce resource and time to manage and act on feedback
• Improve overall web experience to drive online self service
• Integrates with operational data sources for holistic view of performance
• Incorporate employee experience data for front line staff engagement

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Info-solutions-uk@bs.nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

591770475108175

Contact

Philip Newman
07554555951
Info-solutions-uk@bs.nttdata.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  Human capital management

  • Core Human Resources Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No service constraints ; ; Customers are always on the latest version as upgrades are mandatory. ; ; Maintenance window is 3 hours commencing Saturday 22:00 UTC for Europe. ; ; There is no Major Upgrade window in place for Qualtrics
• System requirements:
  • Modern HTML5 compatible web browser
  • Internet Connection
  • Access to the cloud service URL via any corporate firewalls

User support

• Email or online ticketing support: Yes
• Support response times: Our target response time for an email is less than 24 hours, although we typically respond much faster. on average, our email response time over the last year averaged less than an hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: To help meet our goal of universal design, our development team meets standards given by Section 508 of the Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA to ensure our technical services are accessible to the highest standard possible. To aid in this, software developers and UX designers at Qualtrics use the WCAG guidelines that help codify many of the most important accessibility concerns and standard practices needed to make a web application accessible. The WCAG guidelines are oriented around the guiding principles of making web interfaces Perceivable, Operable, Understandable, and Robust (POUR).
• Onsite support: No
• Support levels: All users have access to live, 24/7 support from our world-class support team, at no additional cost. In an industry where the standard customer satisfaction is 95%, we have always excelled, generally averaging 97% satisfaction. All support is authenticated so only legitimate users receive assistance. This ensures data security for your company. ; ; - Omnichannel access including phone, chat, and email ; ; - Extensive online support environment - pages, videos, and webinars ; ; - Expanded language support: English, Spanish, French, German, Italian, Chinese, Dutch, Portuguese, Japanese ; ; - Technical Account Manager available as an add-on for enterprise accounts
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: There are several ways in which we ensure successful platform onboarding, generate buy-in, and deliver value to organisations, including: ; ; No matter which Qualtrics license or account type you have, training is available to all users on XM Basecamp for free, to enhance the onboarding experience and expedite platform adoption. ; ; We are able to provide enablement services to enable your Customer Success representatives, and to provide you with product-specific enablement plans, customised to your specific organisation and user base. These enablement plans outline a timeline with recommended training resources to complete and ensure successful product adoption and expansion. ; ; Brand Admins receive recommended training courses to complete in targeted newsletters. ; ; Our Certification courses provide two levels of training - Platform Essentials and Expert - for a foundational understanding of XM and the Qualtrics platform, as well as a more specialised, in-depth learning journey for your specific product/program.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Because customers are in control of their data, Qualtrics encourages Customers to export and delete their data from Qualtrics prior to leaving the platform. After the conclusion of the contract period, the Customer will no longer be able to access any data remaining on the platform. Qualtrics then will delete any remaining data in accordance with applicable law and contractual obligations. ; ; Data extraction can be performed with a single button click.
• End-of-contract process: Because customers are in control of their data, Qualtrics encourages Customers to export and delete their data from Qualtrics prior to leaving the platform. After the conclusion of the contract period, the Customer will no longer be able to access any data remaining on the platform. Qualtrics then will delete any remaining data in accordance with applicable law and contractual obligations.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Users can create surveys compatible with a variety of devices and can tailor the survey based on the device type. We have designed multiple questions for mobile devices with mobile-specific features built-in. You can also use mobile to access role-based dashboards.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Qualtrics utilises a Web Based interface for end-user interactions with the software. ; ; The Qualtrics web-UI provides rich content to the user, enabling them to complete their activities effectively and efficiently, and providing an engaging blend of transactional and analytical content.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Our customers use the API in several ways. We have outlined some common uses cases below. ; ; Query String: Customers can pass API request parameters through standard query string syntax. ; ; Web Service: Automating API request construction is commonly done by an IT specialist at your organisation, as this process requires the implementation of custom code. ; ; JSON: Customers can pass parameters as JSON through the body of the request. Note that when using this method, you must specify a Content-Type (i.e., application/json or text/json). ; ; Automating Contact List Import: Customers can use the importPanel request to import batches of contacts into their Qualtrics account. Through this request, you can import CSV lists of individuals from your CRM into Qualtrics. ; ; Automating Contact Creation: Rather than individually update contact lists with new contact members, Customers can automate the process by using the addRecipient request. This request adds a new contact to an existing contact list. ; ; Generating Individual Links (createdDistribution and GetPanel): Customers might need to distribute their survey through an internal mailer rather than the Qualtrics mailer. With the Qualtrics API, Customers can construct individual links that track a respondent’s personal information without having to use the Qualtrics mailer.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Qualtrics provides a solution that allows for almost complete flexibility and customisation so that customers can collect and analyze survey data in exactly the way you need to in order to provide your customers with the understanding and experience they deserve. There is flexibility to customise survey questions, look and feel of the surveys, look and feel of internal dashboards, and the ability to customise all instructional and hint text throughout the application. This is not a comprehensive list, but a sampling of some of the areas available to be customised.

Scaling

• Independence of resources: Qualtrics approaches high availability, scalability, and performance by architecting highly modular, redundant systems. We have multiple data centres around the world designed for 24/7/365 availability. Qualtrics has redundancy both within and across data centres, which allows our teams to perform upgrades and maintenance without any service disruption to users. Modularity of the architecture allows individual layers to be scaled up based on demand (e.g., we can scale web heads independently from the application or database layer). Qualtrics also builds ahead to provide excess capacity in each data centre to accommodate projected growth, spikes, demand, and data centre failovers.

Analytics

• Service usage metrics: Yes
• Metrics types: Qualtrics dashboards help keep clients informed of the adoption and usage of the system. For a lot of organisations, these metrics, at least earlier on, are just as an important of a KPI as their traditional KPIs. As a result, there is a whole section of the platform dedicated to usage tracking. ; ; Customer auditable events in account log files are: ; ; - User login attempt ; ; - User Password reset ; ; - User password change ; ; - User session creation ; ; - User session termination ; ; - User login anomaly ; ; -Brand Create, delete and update (description, BaseURL, account status) ; ; -User create, delete and update
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Qualtrics

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Customers can export survey data to the following formats: ; ; CSV (Comma Separated Values) ; ; TSV (Tab Separated Values) ; ; Excel (Microsoft Excel) ; ; XML (Extensible Markup Language) ; ; SPSS (Statistical Analysis Package) ; ; Google Drive (Direct export to Google Drive) ; ; JSON (Javascript Object Notation) & Open Data Protocol (only available with the API Extension) ; ; Additionally, Customers can export results-reports to a PDF, Word, Powerpoint, or CSV document. Dashboard data can be exported or emailed as a PDF, JPG, PNG, or CSV file. The Qualtrics API allows for automated import/export of data.
• Data export formats:
  • CSV
  • Other
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: All access to Qualtrics front-end Services is via Hypertext Transfer Protocol Secure (HTTPS) and enforces HTTP Strict Transport Security (HSTS). The platform supports Transport Layer Security (TLS) for all interaction with the platform. Access to the back-end services using the Qualtrics API supports TLS v1.2. Data is processed by application servers and sent to database servers for storage. Respondent Data includes survey questions, graphics, and other content created in the survey design.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: The platform supports Transport Layer Security (TLS) for all interactions with the platform. Access to the back-end services using the Qualtrics API supports TLS v1.2. Data is processed by application servers and sent to database servers for storage. Respondent Data includes survey questions, graphics, and other content created in the survey design.

Availability and resilience

• Guaranteed availability: Qualtrics will use commercially reasonable efforts to ensure that the Cloud Service will be available at all times, excluding when the Cloud Service is unavailable due to (a) required system maintenance as determined by Qualtrics (“Scheduled Maintenance”); and (b) causes outside of the reasonable control of Qualtrics that could not have been avoided by its exercise of due care, including any outages caused by: (i) the Internet in general; (ii) a Customer-caused event; or (iii) any Force Majeure Event (“Availability”).
• Approach to resilience: Available on Request
• Outage reporting: Qualtrics has a Status page (qualtrics.com/status/) that outlines current application status. Additionally, automatic alerts are in place to notify appropriate team members of any outages, etc. The Qualtrics support team is available 24/7 where incidents can be reported and escalated appropriately.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: The system provides administration functionality where you can set up users and their access permissions. Clients will also have the ability to group users. The level of permissions that can be set is very granular, which allows you to implement strict workflows to allow complete control over the program design and execution process. Even collaborated surveys can be locked and password protected at the survey block level, meaning that someone who has access to modify a specific survey can be restricted in what parts of the survey that user can create or modify. Access to responses may also be restricted.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Information security is at the heart of your business. Qualtrics helps the world's biggest brands gather critical first-person data about customers, employees, brands, and products. Our information security practices combine best-in-class cloud technology with superior business processes. We obsess about enterprise security so you don't have to. ; ; Protecting your data is our top priority. We've been awarded some of the strictest security and compliance credentials including GDPR, ISO 27001, HITRUST, and FedRAMP to give you peace of mind. ; ; Qualtrics has implemented a company-wide information security management system to comply with the requirements associated with International Standards Organisation, the Federal Risk and Authorization Management Program (FedRAMP) (for the dedicated government environment), and other best practices. This program is monitored by the Security Governance Committee and audited by independent third-party assessors who attest to compliance to these standards. ; ; The Information Security Management System (ISMS) defines the overall security function at Qualtrics. The ISMS includes policies, procedures, and standards that define the controls that help support the confidentiality, integrity, and availability of the XM Platform. Additionally, the ISMS outlines the roles and responsibilities of employees at Qualtrics to help protect the confidentiality, integrity, and availability of the platform.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Qualtrics manages all hardware and software changes to the Qualtrics products. Due to our flexible development environment, changes in code and operations are nimble. However, each change must be tested before being deployed to ensure a continued stable and operational platform. Thus we have adopted the following base conditions: ; ; -System uptime is most critical ; ; -The system must scale as number of users and amount of data grow ; ; -Features cannot break with a new code release ; ; We conduct studies and perform analyses before any change is made. The API, for instance, can be expanded quickly, but the functionality/performance must not decline.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Qualtrics has a robust vulnerability management program which includes using multiple methods to identify vulnerabilities in the environment. These methods include anti-malware software, internal and external penetration tests, vulnerability scans, and source code scans. If a vulnerability is detected, it is assigned a ticket and a rating: critical, high, medium, or low. High-rated vulnerabilities are evaluated for a) likelihood of exploitation, b) impact if exploited, and c) time to test and deploy. ; ; Remediation plans are developed as necessary to address high risk vulnerabilities within 30 days and moderate risk vulnerabilities within 90 days—except in extenuating circumstances.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: An Incident involving a) Data loss or b) unauthorised access to Data is a “Security Breach” and declared a Code Red Incident. If the Security Breach was caused by Qualtrics’ errors or omissions, the Brand Administrator will be notified without undue delay, and no later than 2 business days, after it was first discovered. A Qualtrics case manager will conduct a formal investigation, and will deliver an official written report to the Brand Administrator within two weeks of the incident.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Qualtrics has developed Incident Response policies and procedures to ensure the integrity, confidentiality, and availability of the Data. ; ; An Incident includes: ; ; -A malfunction, disruption, or unlawful use of the Service; ; ; -The loss or theft of Data from the Service; ; ; -Unauthorised access to Data, information storage, or a computer system; or ; ; -Material delays or the inability to use the Service ; ; -Any event that triggers privacy notification rules, even if such an event is not due to Qualtrics’ actions or inactions. ; ; Qualtrics will notify clients by email, telephone, and/or by the web site login page with the details of the emergency.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Qualtrics offers a free survey account that allows prospective users to get a sense of the Qualtrics platform as they consider purchasing a full license.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Tuesday 28 October 2025
• What the ISO/IEC 27001 doesn’t cover: UK Delivery & Customer Success division only are covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Monday 23 June 2025
• What the ISO 9001 doesn’t cover: UK Delivery & Customer Success division only are covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 142464cf-9a84-4402-8b19-fd145bce34a8
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7beb12d1-310f-4c78-a37f-1235786af23a
• Other security certifications: Yes
• Any other security certifications: ISO 20000-1

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Info-solutions-uk@bs.nttdata.com. Tell them what format you need. It will help if you say what assistive technology you use.