SAGOSS LIMITED

Backoffice software

Sagoss’ BlinkEnterprise is a proven, operational, browser-based SaaS back-office platform for ANPR/enforcement and operational workflows. It is deployed on AWS in UK/EEA regions with a scalable multi-tenant architecture and supports high-volume data ingestion, rules-based processing, dashboards, reporting and audit, with deployments including multi-authority operations (e.g., LLCS processing millions reads).

Features

• Browser-based back office; remote access from any authorised device
• Real-time dashboards: workloads, SLA timers, alerts, and KPIs.
• Configurable workflows with statutory timers and automated stage progression.
• Template-driven notice, email and SMS generation without development.
• Real-time integrations via API/SFTP/XML with DVLA, TEC, payments.
• Built-in device/camera monitoring with status indicators and notifications.
• Self-service configuration: cameras, tariffs, zones, rules, exports.
• Ad-hoc report builder; schedule, export to CSV/Excel/PDF.
• Granular RBAC with MFA and full audit logging.
• Encryption: TLS 1.2+/1.3 in transit; AES-256 at rest.

Benefits

• Consolidate multiple enforcement systems into one platform, reducing administration overhead.
• Automate workflows and statutory timers, speeding case progression end-to-end consistently.
• Integrate payments, DVLA and TEC, minimising manual reconciliation effort daily.
• Provide real-time dashboards, enabling faster decisions and proactive SLA management.
• Enable self-service configuration of workflows, templates and reports without development.
• Reduce printed correspondence by digital notices, cutting costs and delays.
• Support remote administration, reducing field visits and improving staff productivity.
• Give customers 24/7 portal access to permits, payments and history.
• Link evidence to cases quickly, improving transparency and dispute resolution.
• Deliver quarterly releases, continuously improving capabilities without upgrades causing outages.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@sagossgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

592233358897363

Contact

Sagoss Group
01491 756010
bids@sagossgroup.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: BlinkEnterprise is an extension to cashless payments, Parking Operations, and permit/customer portal services (Permisso) via the shared back-office platform and integration layer.
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: No requirements

User support

• Email or online ticketing support: Yes
• Support response times: We log and manage all questions and incidents in Jira. We respond within 1 hour for P1 incidents and deliver a fix within 8 hours. Support hours are Monday to Saturday, 08:00–18:00; weekends follow the same hours, with no cover outside these times.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We continuously test our web chat and support agent models with assistive technology users, logging and tracking improvements through our standard QA process.
• Onsite support: Yes, at extra cost
• Support levels: We provide remote support delivered through asset and application monitoring, backed by our service desk.; ; Support levels: ; - Standard support (included): Monitoring-led incident response, service requests, and problem management during agreed service hours.; ; Cost: ; - Standard support is included within the service price.; - Enhanced support costs vary depending on coverage, response/fix targets, and scope of monitoring/integrations.; ; Account management / technical roles:; - The service includes account management (acting as the named service contact).; - A dedicated Technical Account Manager can be provided as an optional, chargeable enhancement where required.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We help users start using the service through a structured onboarding and training approach.; ; Onsite training: We deliver instructor-led sessions for administrators and operational users, tailored to the customer’s workflows and roles.; ; Online knowledge base: Users have access to an online knowledge base with step-by-step guidance, process notes, and how-to articles to support day-to-day use.; ; Go-live support: We provide remote support during go-live to validate access, confirm key processes, and assist users with early queries.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At end of contract, users can extract their data as flat files (for example CSV and other agreed formats). Exports are provided via secure transfer, with the scope (datasets, date ranges, and frequency) agreed during offboarding to ensure the customer receives a complete and usable copy of their data.
• End-of-contract process: At the end of contract we follow an agreed offboarding plan to ensure a controlled exit.; ; Included in the contract price; ; Support to extract and transfer customer data at no additional cost (flat-file exports in agreed formats and secure delivery).; ; Confirmation of successful transfer and a final service handover summary (where required).; ; Additional costs (if requested); ; Any bespoke or non-standard extraction/transformation requirements beyond agreed standard exports (for example, complex mapping to a third-party schema, additional report packs, or repeated extractions).; ; Extended support beyond the agreed offboarding window.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile and desktop use the same BlinkEnterprise service, data and security controls, accessed through a web browser. The user interface is responsive and adapts to smaller screens (navigation and layouts reflow, and some tables/advanced admin screens are easier to use on a larger display). No separate mobile app is required; users log in using the same credentials and roles.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: BlinkEnterprise is accessed through a secure, browser-based user interface over HTTPS. Users sign in with role-based permissions to access configurable screens for case processing, operational administration, dashboards and reporting. The interface supports search, filters, task lists and audit views, and provides export functions (for example CSV/PDF). Where required, the service also provides API endpoints for system-to-system integration.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We carry out ongoing accessibility checks of the BlinkEnterprise user interface, including testing of key user journeys with assistive technology users. Findings are logged through our standard QA process and prioritised into fixes and improvements as part of our regular release cycle.
• API: Yes
• What users can and can't do using the API: BlinkEnterprise provides a secure API for system-to-system integration. Users (or their integration partner) can request API access, receive credentials, and configure endpoints to push/pull data between BlinkEnterprise and third-party systems (for example payment, permit, enforcement or finance platforms). Changes are made by updating the integration configuration and agreed data mappings; we support onboarding and testing as part of implementation.; ; The API is intended for data exchange and integration, not for unrestricted administrative control. Access is role/credential controlled, and actions are limited to the specific endpoints enabled for the customer’s integration scope. Any new endpoints, higher-risk changes, or functionality outside the standard integration set are delivered through change control and may require additional configuration or development.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise BlinkEnterprise primarily through role-based access and configurable screen functionality.; ; What can be customised; ; User roles and permissions (what each user can see and do); ; Screen access and functions available to each role (menus, actions, case functions); ; Operational configurations such as workflows, templates, and reporting views (where enabled for the customer); ; How users can customise; ; Configuration is completed within the platform’s administration settings (no code changes required for standard role/screen settings).; ; Changes can be applied immediately or scheduled as part of change control, depending on customer governance.; ; Who can customise; ; Customer administrators (named super-users) can manage user levels/roles and screen access within agreed controls.; ; Sagoss support/service team can implement configuration changes on request where customers prefer controlled change management, or where changes affect wider system settings.

Scaling

• Independence of resources: We guarantee independence of resources through a scalable, multi-tenant architecture using load balancing to distribute traffic and prevent any single customer workload impacting others. Capacity is monitored and scaled to maintain performance, ensuring each customer experience remains stable during peak demand.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide service metrics covering:; ; - Uptime (platform service status over the reporting period); - Availability (service availability against agreed targets/service hours); - Response (support response performance against agreed SLAs, e.g., P1 response)
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export their data either as CSV flat-file extracts or via the service API, depending on the dataset and the customer’s integration requirements.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We guarantee 99.99% service uptime for the production service, measured monthly (excluding pre-agreed maintenance windows). If we do not meet the guaranteed availability level, users receive service credits in line with the contract/service schedule, calculated against the affected period and applied to future invoices.
• Approach to resilience: Our service is designed for resilience through redundant infrastructure and automated failover. We deploy a load balancer across primary and secondary application servers, so traffic can be routed away from failed components and service can continue with minimal disruption. The platform runs on virtual machines with monitoring and alerting to detect degraded performance and trigger operational response.; ; For datacentre resilience, the hosting environment is designed with redundancy across resilient hosting locations (e.g., separate availability zones/locations, depending on deployment). Detailed hosting topology and recovery design can be provided on request.; ; We also implement continuous monitoring for unusual access patterns to identify and respond to issues such as DDoS or malicious traffic, helping maintain service availability under abnormal conditions.; Separate data-centres
• Outage reporting: We report outages through email alerts to nominated customer contacts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access control (RBAC) and the principle of least privilege. Users are assigned defined profiles/roles that limit what they can view or change on a need-to-know basis. Privileged access is limited to authorised administrators, protected with strong authentication (including MFA where enabled), and all access and administrative actions are logged for audit. Support channels are restricted to nominated customer contacts, and tickets are managed in Jira with controlled visibility.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Full set of mature policies following at Board level
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We operate a formal configuration and change control process. Service components are recorded and maintained through their lifecycle in our configuration/asset records and linked Jira tickets (build, deploy, patch, retire) to provide an audit trail. All changes are raised as change requests, risk assessed, approved (including CAB where required), tested in non-production, and deployed with a rollback plan. Each change includes a security impact assessment (access, data, vulnerabilities), with emergency change procedures for critical fixes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We manage vulnerabilities through a combination of proactive monitoring, regular assessment and controlled patching. We assess threats using periodic third-party vulnerability assessments and review relevant vendor security advisories and CVE feeds for the technologies we use. Findings are risk-rated, logged and tracked to closure through our ticketing process. Patches are deployed via planned maintenance windows for routine updates, and through an emergency change process for critical/high-risk vulnerabilities, with testing and rollback plans to protect service availability.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Periodic reviews; Issues are prioritised and remediated
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate a defined incident management process with pre-agreed procedures for common events and known issues. Users report incidents via our service desk (logged and tracked in Jira) or via agreed support contacts. Incidents are triaged, prioritised and escalated to technical teams, with progress updates provided throughout. We provide incident reports for major incidents, including timeline, impact, root cause (where identified), corrective actions and preventative measures, and we track actions through to completion.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free, time-limited pilot environment can be provided to validate requirements. It includes access to BlinkEnterprise core functionality using sample or agreed pilot data and basic support for set-up and evaluation. It does not include full production configuration, live integrations, data migration, or ongoing managed service.
• Link to free trial: https://livetest.blinkenterprise.co.uk/account

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 7.5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 12.5%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 17.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Service documents

• Pricing document

  ODS

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@sagossgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.