SOMERFORD ASSOCIATES LIMITED
Cisco ThousandEyes
ThousandEyes provides real-time network intelligence for monitoring digital service performance across internet, cloud, and hybrid environments. Government agencies gain visibility into network paths, DNS resolution, application delivery, and user experience. Proactive fault detection, root cause analysis, and detailed path visualization enable rapid incident resolution and optimized network operations.
Features
- Real-time network path visualization across internet, cloud, and WAN
- DNS monitoring with query performance tracking and resolution validation capabilities
- Application performance testing from global vantage points simulating user experience
- Automated alerting with intelligent fault domain isolation and RCA
- Historical data retention enabling trend analysis and capacity planning insights
- API integration for SIEM, ticketing, and network management system connectivity
- Scheduled and continuous monitoring with configurable test frequency and protocols
- Multi-protocol support including HTTP, HTTPS, DNS, VoIP, and BGP routing
- Secure agent deployment on-premises, cloud-hosted, or Cisco-managed Enterprise Agents
- Customizable dashboards with role-based access control and reporting capabilities
Benefits
- Reduces mean time to resolution by pinpointing network issues immediately
- Prevents service outages through proactive detection of performance degradation trends
- Improves citizen service delivery by ensuring application availability and responsiveness
- Reduces vendor dispute resolution time with objective third-party performance evidence
- Accelerates MTTR by identifying whether issues are network or application
- Minimizes operational costs through automated monitoring replacing manual network troubleshooting
- Enhances security posture by detecting DNS hijacking and routing anomalies
- Validates infrastructure changes before deployment reducing rollback and downtime risks
- Supports compliance requirements with detailed audit trails and performance documentation
- Enables data-driven capacity planning decisions reducing over-provisioning and infrastructure waste
Architecture roles
Business architect
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£2,000.00 |
| £1,500.00 |
£2,500.00 |
Data architect
| £1,250.00 |
£3,000.00 |
| £1,500.00 |
£3,500.00 |
| £1,800.00 |
£4,000.00 |
Enterprise architect
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
Network architect
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
Security architect
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £2,000.00 |
£2,000.00 |
Solution architect
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
Technical architect
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
Chief digital and data roles
Chief data officer
| £2,000.00 |
£2,000.00 |
Chief information security officer
| £2,000.00 |
£2,000.00 |
Chief technology officer
| £2,000.00 |
£2,000.00 |
Cyber security roles
Cyber security audit and assurance
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
Cyber security governance and risk management
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
Cyber security monitoring
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
Cyber security incident response
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
Cyber security vulnerability management
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
Cyber security digital forensics
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
Cyber security testing
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
Cyber security secure design
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
Data roles
Analytics engineer
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
Data analyst
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
Data engineer
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
Data ethicist
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
Data governance manager
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
Data scientist
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
Machine learning engineer
| £1,500.00 |
£1,500.00 |
| £1,250.00 |
£1,250.00 |
Performance analyst
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
IT operations roles
Application operations engineer
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
Business relationship manager
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
Change and release manager
| £1,250.00 |
£1,250.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
Command and control centre manager
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
End user computing engineer
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
IT service manager
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
Incident manager
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
Infrastructure engineer
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
Infrastructure operations engineer
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
Problem manager
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
Service desk manager
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
Service transition manager
| £1,000.00 |
£1,000.00 |
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
Product and delivery roles
Business analyst
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
Delivery manager
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
Digital portfolio manager
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
Product manager
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
Programme delivery manager
| £1,500.00 |
£1,500.00 |
Service owner
| £1,500.00 |
£1,500.00 |
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
Test engineer
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
Test manager
| £1,100.00 |
£1,100.00 |
| £1,250.00 |
£1,250.00 |
Software development roles
Development operations (DevOps) engineer
| £800.00 |
£800.00 |
| £900.00 |
£900.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
| £2,200.00 |
£2,200.00 |
| £2,400.00 |
£4,000.00 |
| £2,600.00 |
£4,000.00 |
Frontend developer
| £800.00 |
£800.00 |
| £900.00 |
£900.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
Software developer
| £800.00 |
£800.00 |
| £900.00 |
£900.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
| £2,200.00 |
£2,200.00 |
| £2,400.00 |
£2,400.00 |
| £2,600.00 |
£2,600.00 |
User-centred design roles
Accessibility specialist
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
Content designer
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
| £2,200.00 |
£2,200.00 |
Content strategist
| £1,500.00 |
£1,500.00 |
Graphic designer
| £1,000.00 |
£1,000.00 |
| £900.00 |
£900.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
Interaction designer
| £1,000.00 |
£1,000.00 |
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
Service designer
| £1,000.00 |
£1,000.00 |
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
Technical writer
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
User researcher
| £1,000.00 |
£1,000.00 |
| £1,000.00 |
£1,000.00 |
| £1,250.00 |
£1,250.00 |
| £1,500.00 |
£1,500.00 |
| £1,800.00 |
£1,800.00 |
| £2,000.00 |
£2,000.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
SGS
-
ISO 9001 accreditation date
-
Tuesday 15 March 2022
-
What the ISO 9001 doesn’t cover
-
Our office in Dubai, Environmental services
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
F416f438-c625-443c-8b8d-a1b8f3b804e3
-
Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
8d0e7cb8-30a3-4374-b713-d15f8d7f0c7d
-
Other security certifications
-
Yes
-
Any other security certifications
-
IASME Cyber Assurance Level 1 Certificate
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
-
Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
-
Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
-
Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
-
Plans for positive actions with community groups.
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
-
Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
-
Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
-
Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
-
Other measures to offer development opportunities for the target cohort(s) in the contract workforce
-
Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
-
Creation of outreach activities to create a pipeline of employees for the future contract delivery
-
Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
-
Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
Service documents
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