Billigence

Tableau Online

Tableau Platform is a data visualization software that helps users create interactive charts,graphs,and dashboards.Designed for business intelligence, it allows users to explore data and gain insights for informed decision-making.Its user-friendly drag-and-drop interface and ability to connect to various data sources make it a popular choice for data exploration and communication.

Features

Visual Analytics. Embedded, Interactive, Creative, Analytical, Human, Perception, Insight, Cognition
Hosted. Maintained, Administered, Upgrade-free, London Data-Centre, Compliant, Trust, Available
Secure. AD, SAML, SSL, Authentication, Authorisation, Row-Level-Security, 2FA, SSO, Monitored
Platform. Valuable, Mobile, App, Device, Scale, Author, Collaborate, Share, Enterprise
Data Access. Spatial, Relational, Real-Time, Drivers, Unstructured, Cloud-based, On-Premise
Data-Science. R, Python, Open-Source, Advanced, Statistics, Forecast, Cluster, What-if, Parameterise
Data Prep. Re-structure, Pivot, Union, Join, Transform, Repeatable, Clean, Integrate
Automation through API, REST, Extract, Javascript, Extension, Write-Back, Bi-directional interface
Create ANY chart: Small Multiples, Heatmap, Bullet, Time-Series, Sankey, Bubble
Seventy Connectors. Applications, Files, Relational, 'Big', Ask Data

Benefits

Governance. Security, Consistent, Access, Permissions, Certified, Source, Protected, Audited, Alert
Creative. Flexible, Intuitive, Public, Community, Storytelling, Guided
Pedigree. Stanford, Stephen, Few, Disruptive, Gartner, Leader, Community, User-Group, Tufte
Time-Saving. Fail-Fast, Agile, Iterate, Collaborate, Inclusive, Quick-Start, Accelerate
Self-Serve. Empower Workforce, Browser-based, Question, Immediate Answers, Web-Authoring, Subscribe
Lower Cost. TCO, Efficient, Revenue-generating, Cost-reducing, Value, Subscription, Operational
Evolution. Data-driven, Strategic, Decentralise, Adoption, Transformational, easy to use, AI
Integrated. Visual Analytics, ELT, Data Management, Catalogue

£720 a unit a year

Education pricing available
Free trial available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.evans@billigence.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

Contact

Billigence Michael Evans
Telephone: 07951 391 823
Email: michael.evans@billigence.com

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud

Private cloud

Community cloud

Hybrid cloud
Service constraints: No constrains.
System requirements: Windows, 8/8.1, Windows 10 (x64), 2GB memory

1.5 GB minimum free disk space

CPUs must support SSE4.2 and POPCNT instruction sets

MacOS Mojave 10.14, macOS Catalina 10.15, Big Sur 11.4+

Intel processors

M1 processors under Rosetta 2 emulation mode

1.5 GB minimum free disk space

CPUs must support SSE4.2 and POPCNT instruction sets

User support

Email or online ticketing support: Email or online ticketing
Support response times: Response times differ based on support contract. More details can be found here:
https://www.tableau.com/support/services#targeted-response-times
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: Standard support is provided to every Tableau Online customer at no extra charge as part of their subscription agreement.
If onsite support is required, this is charged on a day rate of £750 per day.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Training can be provided via user documentation, online videos, virtual training sessions, onsite training sessions and specific training sessions as required.
Service documentation: Yes
Documentation formats: HTML
End-of-contract data extraction: Download from the online version prior to service termination or retain data within their environments if an on premises / cloud-based deployment was chosen.
End-of-contract process: Tableau Online has 14 days grace period + 76 days suspended site = 90 days until the content is deleted.
The site is suspended and not accessible for end users.

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari
Application to install: Yes
Compatible operating systems: Android

IOS

Linux or Unix

MacOS

Windows

Windows Phone
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: "Published Tableau content can be accessed and edited via a web browser running on any PC or device. The user experience is defined by the Author.

Tableau provides a free mobile App so that when users access published content from iOS or Android devices the interaction and display is adapted to suit the touch-screen experience."
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: Customer administrators are able to manage their activation and deactivation of licenses, download all versions of Tableau software and view the status of all of their Tableau software assets. This administrator service is managed through a password protected Tableau client portal.
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: .
API: Yes
What users can and can't do using the API: Several APIs available to automate or enhance aspects of the standard platform: REST, Extract, Document, Javascript, Web Data Connector and Extensions.

A small number of specific functions are not relevant (or available) when using the Tableau Online Platform as they relate to the Tableau Server (hybrid-cloud) Platform instead. These differences are clearly identified in the online help pages. For example, search online for 'Tableau onlinehelp API Reference'.

The REST API can be used for managing users, groups and sites, updating workbooks or datasources and Integrating Tableau content with a custom app or portal.

Extract API can be used to create data extracts that improve performance and provide offline access to data.

Document API is used to create and deploy templates or migrate workbooks from test to production data sources.

Javascript API for embedding Tableau into custom web applications. Allows a bi-directional communication between Tableau and the host application.

Web Data Connector: connect to any data via HTTP/HTTPS, providing an HTML interface to end-user, storing into data extracts. Also allows automatic refreshes and authentication.

Extensions API can open up a range of capabilities from 'write-back' to custom interface options and bi-directional communication between Tableau and guest application.
API documentation: Yes
API documentation formats: HTML

Other
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: The purpose of the Tableau Platform is to allow customers to create their own analytics, reports and dashboards, each of which is customised to meet specific needs. Automation can be applied to the platform through the use of APIs. In addition the interface can be adapted and tailored to reflect customer branding. At an individual level the users can personalise their experience through the use of favourites, selected 'home pages', custom filter settings on views, etc.

Scaling

Independence of resources: The Tableau Online Platform uses technical infrastructure hosted and maintained in our UK (London) data centre, and we constantly monitor activity to ensure that peak periods are supported by appropriate levels of processing power so that slow-down does not occur as a result of increased activity. We publish a daily (historic) report of service availability and planned maintenance at www.trust.tableau.com

Analytics

Service usage metrics: Yes
Metrics types: "A Site Administrator has access to the following service status reports (displayed using Tableau interactive analytics and charts):
Traffic to views/data sources/'Bridge-connected' data sources (i.e. where data originates within your network), Actions by users, Scheduled task activity, Stats for space usage."
Reporting types: Real-time dashboards

Resellers

Supplier type: Reseller providing extra support
Organisation whose services are being resold: Tableau

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: No
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Physical access control, complying with SSAE-16 / ISAE 3402

Other
Other data at rest protection approach: "By default, all data is encrypted at rest with AES256 using the AWS encryption.

Customers can limit which users see what data by setting user filters on data sources in both Tableau Server and Tableau Online. This allows better control of what data users see in a published view based on their Tableau Server login account. "
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: In-house destruction process

Data importing and exporting

Data export approach: The purpose of the Tableau Platform is to allow customers to create their own analytics, reports and dashboards, each of which is customised to meet specific needs. Automation can be applied to the platform through the use of APIs. In addition the interface can be adapted and tailored to reflect customer branding. At an individual level the users can personalise their experience through the use of favourites, selected 'home pages', custom filter settings on views, etc.
Data export formats: CSV

Other
Other data export formats: .tde

.hyper
Data import formats: CSV

Other
Other data import formats: Tableau has over 70 native connectors including:

Files

Databases

Web data connectors and applications

Search for 'Tableau Connect to your data' for current list.

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Other
Other protection within supplier network: Customer data is protected within the Tableau Online through a mature, standards-based defence-in-depth security architecture. Logical and physical access is strictly controlled,logged and monitored, and the access controls used are regularly auditedfor compliance with our certifications by third parties. Network security controls such as firewalls, intrusion detection, anti-malware, anti-ddos, file integrity monitoring are augmented with extensive monitoring to provide a robust prevention, detection and response model. Internal and external, as well as third-party vulnerability scanning and application penetration testing are also in place.

Availability and resilience

Guaranteed availability: Tableau does not guarantee a particular level of availability for the Tableau Online Platform. We publish stats showing current (and last 30 days) levels of performance and maintenance breaks on the internet at trust.tableau.com.

No refunds are provided as a result of degraded service.
Approach to resilience: This information is available on request. For a summary please access the Tableau White Paper: 'Tableau Online Security in the Cloud'
Outage reporting: A public dashboard is available www.trust.tableau.com.
Email alerts can be set-up.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password

Other
Other user authentication: Only users you explicitly add to your site have access to your content and workbooks. Administrators that you designate are responsible for all account management functions including adding and removing users and assigning permissions. Account management is completely in your control.

SAML allows administrators to configure their site for single sign on using their own SAML 2.0 capable identity provider (IdP). For additional information refer to the Site Authentication section of the Online Product Guide.

Note: Features related to SAML and single sign-on are currently only available by request. To request these features, contact Tableau Support.
Access restrictions in management interfaces and support channels: Access to the configuration settings for the platform and to published content is dependent on the Role of the user (determined at the Authentication login step), and the Security permissions model put in place by the customer's Site Administrator. There are many capabilities that are limited in this way, from the ability to download a particular dataset to the capability of publishing an item to the shared environment. For more details search the Tableau Online Help pages for 'Content Permissions and Ownership'
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: Between 1 month and 6 months
Access to supplier activity audit information: No audit information available
How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: Upon request
ISO/IEC 27001 accreditation date: 25/1/2025
What the ISO/IEC 27001 doesn’t cover: Upon request
ISO 28000:2007 certification: No
CSA STAR certification: Yes
CSA STAR accreditation date: 25/10/2021
CSA STAR certification level: Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover: The available CSA STAR self-assessment covers all points in the latest CCM; version 4.02.
PCI certification: No
Cyber essentials: No
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: ISO 27017

ISO 27018

SSAE 18/ISAE 3402

SOC-1

SOC-2

CSA CAIQ Level 1

Asip Sante HDS

NEN-7510

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: CSA CCM version 3.0

ISO/IEC 27001
Information security policies and processes: Our customers, employees, and business partners trust Tableau to responsibly protect the data and systems under our care. The Tableau Information Security (InfoSec) Team are responsible for creating and maintaining the policies and systems that ensure this is done in line with our Information Security Policy, Employee Handbooks and Code of Business Conduct and Ethics.

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: The assumption has been taken that this question does not relate to the internal process and operation of the company. In terms of the release of software updates to the Tableau Online Platform, Tableau now operates a cadence where updates are made available roughly 4 times per year, on a quarterly basis. For the hosted solution the updates are made directly without significant downtime or loss of service to the customer.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: The Tableau Security team cares deeply about the security of our products and the data that our customers entrust to us. We will thoroughly investigate any reported vulnerability that jeopardizes either. Once a vulnerability is fully investigated and its content addressed, we will work with you to disclose the vulnerability in a way that acknowledges your work and protects our customers.

All security-related notifications will be announced to our customers via the Security Bulletins community page: https://community.tableau.com/community/security-bulletins. This page also details our response to Internet-wide vulnerabilities that impact Tableau products, release notes about security bug fixes and disclosed vulnerabilities.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: In relation to Tableau Online Platform, there is no specific Protective Monitoring standard in place. Where highly-sensitive, high-impact customer data is concerned our recommendation would be to implement the Tableau Server (Hybrid-Cloud) Platform where the customer's own security standards and policies will apply.
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: Salesforce has a formal Incident Management Process that guides the Salesforce Computer Security Incident Response team in investigation, management, communication, and resolution activities.

Salesforce will promptly notify the customer in the event of any security breach of the Service resulting in an actual or reasonably suspected unauthorized disclosure of Customer Data. Notification may include phone contact by Salesforce support, email to customer's administrator and Security Contact and public posting on trust.salesforce.com.

Salesforce.com is a member of the prestigious Forum of Incident Response and Security Teams (FIRST) and complies with the FIRST framework and best practices for incident response.

Secure development

Approach to secure software development best practice: Supplier-defined process

Public sector networks

Connection to public sector networks: No

Pricing

Price: £720 a unit a year
Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: A fully-operational instance of the Tableau Online Platform can be made available on a trial basis for a short duration (14-days).
Link to free trial: https://www.tableau.com/products/trial

Service documents

Request an accessible format

Cookies on Digital Marketplace

Tableau Online

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents