Perago-Wales
Communications and Engagement
Perago's Digital Engagement service helps organisations navigate change initiatives through effective communication and digital engagement strategies. Our company offers comprehensive communication services, including strategy development, audience engagement, content creation, and delivery. We facilitate culture change management, engagement workshops, and provide critical friend assurance for digital improvement and organisational transformation.
Features
- Service mapping and value chain assessment
- Service Outcome and benefits mapping
- User needs identification and insights
- A defined organisational approach to change
- development, management, and quality assurance of all communication materials.
- Leadership and strategy development
- assists in developing/managing communication plans: initial scoping to content delivery
- We identify audience segmentation, selecting effective channels for engagement/ reach.
- provide support: planning and implementing cultural shifts within your organisation.
- facilitates workshops, encouraging employee participation/ understanding of the change process.
Benefits
- Prioritised delivery roadmap
- A user-centric approach to strategy and implementation
- Ensure smooth change implementation, keeping staff and users informed/engaged.
- Innovation in organisation and technology design
- Refocusing efforts toward value-add activities
- Delivers a rapid step-change in capability
- Service (re)design based on a user-first approach
- Merge communication expertise and digital strategies for holistic change management.
- Facilitate cultural change by fostering understanding and buy-in from employees.
- Promote positive organisational reputation through effective communication.
Pricing
£600.00 to £1,500.00 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bidteam@perago.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
5 9 2 4 9 1 0 1 8 0 8 2 6 9 2
Contact
Perago-Wales
Dave Floyd
Telephone: 01792 687025
Email: bidteam@perago.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Many organisations will operate in a multi-modal landscape as they migrate to the cloud, programmes and projects will iterate cloud services. At the same time, legacy IT estates still provide the organisation's core data. Each activity requires a different approach and skill set, from investment cases, development teams and security through to license and subscription models and operational service management.
Perago provides a comprehensive service that supports organisations adapt to the needs of their users. From Discovery to Live, we enable you to understand your user needs and business requirements. Perago can help you establish scalable, agile delivery environments that give you the best chance of success. Through collaboration, we create teams and ways of working that deliver sustainable change at all levels of an organisation, typically starting with the creation of a roadmap that covers skills development and service migration. The focus is on the end-user, defining solutions that are secure, scalable and supported with organisation design and culture that's adaptable to the changing needs of users.
From roadmaps to delivery, Perago will help you manage the dependencies and conflicting priorities across your organisation, helping ensure that the migration to cloud services is properly planned out and executed. - Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Our operating hours are 9 to 5 (UK time) Monday to Friday, which means that we currently do not offer 24-hour support. However, our service is completely client-focused and we aim to prioritise any client issues within our service levels to ensure service runs smoothly.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- When customers contact our team via email to request our Professional Services, we strive to provide a response within a 24-hour window. Our dedicated team monitor our email communications throughout our standard working hours. Our goal is to ensure that we respond to our customers as swiftly as possible, providing them with the information and assistance they need by addressing enquiries and issues within 24 hours.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- At Perago, we pride ourselves on offering a highly personalised level of support to our clients. Each client is unique, and so are their needs. Therefore, we tailor our support levels to match these individual requirements, ensuring that every client receives the exact assistance they need. Furthermore, we understand the importance of time in business. As such, we work closely with our clients to agree on timescales that align with their objectives and deadlines. This collaborative approach allows us to deliver a bespoke service that not only meets but often exceeds our clients’ expectations.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
We are committed to supporting Government plans to be carbon net-zero by 2050, with a view to the organisation being carbon neutral by 2025.
We are working with M-Sparc to understand our carbon footprint and the actions we can put in place to reduce or mitigate our impacts through offsetting significantly. We will also produce an annual Carbon Reduction Plan to quantify and track our carbon footprint and reiterate our carbon reduction policies and goals.
We have a clear sustainability strategy, which includes:
-Having well maintained buildings and facilities.
-Promoting virtual working when possible.
-Recycling, reusing and repairing our IT equipment.
-Promoting public transport, walking and cycling over car journeys.
-Reducing waste and thorough recycling solutions in place.
-Electric Vehicle salary sacrifice to encourage the use of electricity not oil where possible.
-Cycle to work salary sacrifice to encourage active travel.Covid-19 recovery
During the Covid-19 pandemic we quickly moved to become a remote based organisation by providing staff with all the necessary equipment to work from home during this period. We ensured that all staff remained working from home throughout the pandemic and did not return to the office/co-working environment until all social distancing measures had been removed by the national and local government.
Following the end of all Covid-19 related social distancing regulation, Perago implemented a hybrid working policy. Whilst we do have physical office space our teams are provided autonomy over where they work; they have the option to work from home, remotely, on client site or at the Perago office to best suit each employee’s individual needs. Furthermore, we offer flexibility to those managing caring and parenting responsibilities, including enhanced adoption leave, flexible working patterns, and special leave to cater for any dependant’s needs all of which helps staff adapt to the return to office/co-working environments and deal with additional responsibilities.
Perago put in place signposting to appropriate support for any person in the team that has been affected either physically or has had their mental health impacted by Covid-19. This policy continues in the post-Covid-19 environment with staff being able to access support services, to support their wellbeing. This support includes an Employee Assistance Programme which ensures that all employee’s mental health is prioritised.
To aid the wider communities Covid-19 recovery we offer our staff one day’s paid leave per year to volunteer with community projects or charities while also funding small community and voluntary organisations, such as Matthews House, Swansea MAD and Llamau. Many such charities had significant donation decreases during the peak of the pandemic hence we hope that our support can help them plug any such gaps and continue helping those least fortunate in society.Tackling economic inequality
We are an organisation that is proud to be a 'Living Wage' employer and are working with the Living Wage Foundation to become an accredited Living Wage employer.
We also work with local colleges and Universities to support people to work through industry placements and apprenticeships. When recruiting, we work with organisations representing disadvantaged/underrepresented communities. We ensure that all opportunities we advertise reach a broad audience and actively encourage applications from those from underrepresented communities.
Offering our staff one day’s paid leave per year to volunteer with community projects or charities. Funding small community and voluntary organisations, such as Matthews House, Swansea MAD and Llamau. We work with local organisations such as Swansea MAD, Ethnic Minorities and Youth Support and The Centre for African Entrepreneurship to advertise roles within underrepresented communities.
As part of our commitment to the geographical areas where we work, we recognise our obligation to support the local economy. Initiatives such as mentorship programs, community outreach, and partnerships with local organisations contribute to our positive impact on the broader community. We actively seek opportunities for collaboration with local organisations and government bodies to enhance the overall social impact of the organisation and the communities we live and work in.
Additionally, we are committed to improving opportunities for groups who are under-represented in the workforce. We do this by:
-Offering a range of work placements and internship opportunities including training to help people to develop the skills and confidence needed to succeed in our field.
-Advertising all job vacancies locally so that local residents have greater opportunities to apply.
-Taking part in schemes that aim to increase employability e.g. by offering work experience and placements for young people and students.
-Offering careers guidance, mentoring and advice to young people
-Increasing our outreach to local schools, colleges and universities.Equal opportunity
We believe that fostering a diverse and inclusive environment not only contributes to social value but also enhances creativity, innovation, and overall organisational success, helping us to deliver our commitments and helps foster a citizen-focused approach to the delivery of public services.
We are an equal opportunity employer that actively encourages applications from people with diverse backgrounds. We have devised a robust plan to actively support diversity within Perago as part of our commitment to social value, diversity, and inclusion. Additionally, our workforce has broadly a 50/50 gender split in staffing, and we are a 'Disability Confident' organisation.
We are dedicated to promoting diversity in our workforce through proactive recruitment strategies, including outreach to local schools, colleges, and universities. Additionally, we aim to aid groups who are under-represented in the workforce by:
-Offering a range of work placements and internship opportunities including training to help people to develop the skills and confidence needed to succeed in our field.
-Advertising all job vacancies locally so that local residents have visibility and opportunities to apply.
-Taking part in schemes that aim to increase employability e.g. by offering work experience and placements for young people and students.
-Offering careers guidance, mentoring and advice to young people
For those already employed within our company we aim to aid the upskilling of our staff by sharing our expertise, training and resources and investing in our staff to provide continuing professional development.Wellbeing
We firmly believe that our success is intertwined with the well-being of our employees, customers, partners, and the communities we serve and as such are committed to ensuring that improving staff’s well-being is prominent in how we work. This commitment extends beyond our immediate environment to the broader society and future generations, aligning with the principles of the Well-being of Future Generations (Wales) Act 2015.
Our employees’ health is supported by providing an Employee Assistance Programme and have clear policies and guidelines for staff at all levels to support them in ensuring that their mental health is prioritised.
We strive to make a positive impact, fostering prosperity, resilience, health, equality, community cohesion, vibrant culture, and global responsibility.
We offer family friendly policies which embrace and support different family types and support our employees to manage their caring and parenting responsibilities, including enhanced adoption leave, flexible working patterns, and special leave to cater for any dependant’s needs.
Information regarding all the work we do is readily available, ensuring that stakeholders can easily access relevant details.
Pricing
- Price
- £600.00 to £1,500.00 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bidteam@perago.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.