NEYO LTD

Deployment Mastermind - Implementation - ServiceNow

At Neyo, our 'Deployment Mastermind' service, consultants will expertly implement ServiceNow solutions across ITSM, ITOM, ITAM, CMDB, CSM, SecOps, and HRSD. We ensure each deployment integrates seamlessly with your specific business processes, enhancing operational capabilities and strategically aligning with your long-term goals.

Features

• Customized Integration: Specifically tailored to meet unique business needs.
• Expert Project Management: Ensures projects stay on track and budget.
• Advanced Technical Configuration: Optimizes performance with secure, precise settings.
• End-to-End Support: Comprehensive assistance from planning through post-implementation.
• Agile Implementation Methodology: Adapts quickly to changes and feedback.
• Training/Enablement: Prepares your team for full utilization of ServiceNow.
• Data Migration Support: Smooth, secure data transition into ServiceNow.
• Compliance Assurance: Adheres to industry standards and regulations.

Benefits

• Streamlined Operations: Enhances workflow efficiency, reduces redundancy.
• Scalable Solutions: Supports business growth and adaptability.
• Increased Productivity: Automates routine tasks, freeing up human resources.
• Risk Mitigation: Minimizes potential disruptions and security vulnerabilities.
• Enhanced User Experience: Intuitive interfaces and user-centric designs.
• Cost Efficiency: Optimizes resource use, reducing overall expenses.
• Improved Decision Making: Provides comprehensive analytics for informed choices.
• Long-term Partnership: Ongoing support ensures continual improvement and success.

£295 to £1,350 a user a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at finance@neyoltd.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

592681379974690

Contact

Chirag Karnik
02030516390
finance@neyoltd.com

Planning

• Planning service: Yes
• How the planning service works: At Neyo, we specialize in providing comprehensive planning services for implementing ServiceNow's various capabilities. Our Deployment Mastermind service is designed to facilitate the strategic deployment of ServiceNow solutions across various organizational functions, including ITSM, CMDB, ITOM, ITAM, CSM, SecOps, and HRSD.; ; The success of our planning process lies in gaining a deep understanding of your business requirements and objectives. We leverage our expertise to develop a detailed strategy that aligns ServiceNow perfectly with your business needs, enhancing operational efficiency. Our team of experts plans every aspect of the implementation, from system design and configuration to integration and data migration.; ; We ensure that your ServiceNow deployment is not only compliant with industry standards but also optimised for scalability and security. Our approach includes risk assessment, resource allocation, timeline setting, and continuous improvement strategies to ensure the deployment is successful and meets your long-term business goals.; ; By choosing Neyo for your ServiceNow implementation, you're not just getting a service. You're gaining access to a structured and strategic deployment process that maximizes your investment in cloud technology, ensuring a seamless transition and transformative business outcomes. Trust us to provide you with the best ServiceNow implementation services that cater to your business needs.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: ServiceNow

Training

• Training service provided: Yes
• How the training service works: At Neyo, we provide a diverse range of training options to our customers during their ServiceNow implementation. Our main goal is to empower your team with essential knowledge and facilitate cross-training activities with your in-house ServiceNow experts. This approach ensures that your staff is fully equipped to utilize the ServiceNow platform's capabilities to the fullest. Our training programs are customized to match the specific needs of your organization, enabling a smoother transition and more effective use of the system. We prioritize building your team's proficiency and confidence in managing and optimizing ServiceNow solutions for the long-term.
• Training is tied to specific services: Yes
• Services the training service works with: ServiceNow

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Yes, our service extensively supports buyers in migrating to the cloud and transitioning between cloud services, specifically through our proficiency with ServiceNow and the innovative tool developed by PrecisionBridge. PrecisionBridge's tool is expertly designed to facilitate the migration of data from any ITSM platform to ServiceNow, making it an indispensable asset for companies looking to leverage ServiceNow’s robust capabilities.; ; At Neyo, we utilize the PrecisionBridge tool to ensure a smooth, secure, and efficient migration process. This specialized tool allows us to handle complex data migrations, accommodating various data types and structures without compromising data integrity. Our team works closely with clients to plan and execute migrations that minimize downtime and disruption to ongoing operations.; ; Our service includes a comprehensive assessment of your current IT infrastructure, detailed migration planning, execution, and post-migration support. We manage all aspects of the migration process, from initial data cleansing and preparation to final data verification, ensuring that your transition to ServiceNow is seamless. ; ; By leveraging both ServiceNow and PrecisionBridge’s capabilities, we provide a migration solution that is not only efficient but also tailored to meet the specific needs of our clients, ensuring that they can fully capitalize on the benefits of cloud technologies.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: ServiceNow

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our experts rigorously unit test any confi gurationchanges to the core ServiceNow product to meetspecifi c customer requirements, as a key part ofour standard delivery strategy. This testing alignswith the acceptance criteria outlined in agilestories. We also offer a structured approach tofurther meet customer testing needs, including:Process Testing: Ensures the functionality meetsprocess requirements. System IntegrationTesting: Constructs an end-to-end solution.Support for Customer UAT: We recommend anIntelibliss-supported, customer-led UAT strategyto enhance engagement and understanding. Thiscomprehensive testing framework not onlyspeeds up the customer’s familiarity with andcomprehension of the solution but also optimizesServiceNow’s time to value. Our team possessesdeep expertise and experience in managingthese testing phases effectively, should additionalsupport be necessary.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Yes, at Neyo, we provide comprehensive ongoing support services for implementations, collaborating closely with ServiceNow for platform support, upgrades, and patching.; Types of Ongoing Support Services Offered:; 1. Collaborative ServiceNow Support: While ServiceNow directly manages platform support, upgrades, and patching, we work alongside them to ensure seamless implementation and effective operation. We assist in troubleshooting and resolving issues, particularly if specific capabilities are not functioning as expected. Our team ensures that any disruptions are swiftly addressed to maintain optimal performance.; 2. Capability Specific Troubleshooting: If a particular functionality within your ServiceNow platform is not performing as intended, our experts provide targeted support to diagnose and rectify these issues, ensuring that every aspect of the platform meets your operational requirements.; Our Commitment: Our dedicated team acts as a bridge between ServiceNow’s technical support and your business’s specific needs, ensuring that all updates, patches, and functionalities deliver continuous value and meet your strategic goals. We are committed to minimizing downtime and optimizing your ServiceNow implementation for long-term success.

Service scope

• Service constraints: We at Neyo offer ServiceNow implementations and support without any inherent limitations. To ensure clarity and avoid misunderstandings, we thoroughly discuss all aspects with our clients during the exploration phase. This approach ensures that there are no assumptions or grey areas that may impact the project lifecycle. Our services are available globally and we offer the flexibility to provide support either remotely or on-site, based on the client's preference. This adaptable approach enables us to meet the specific needs of our clients, regardless of their geographical location, resulting in tailored and effective support.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Up to 24/7 depending on support agreement
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Support levels: All other support solutions are priced on a tailored basis due to the highly individual nature of ServiceNow Services

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  We at Neyo believe in providing equal opportunities to all individuals in every aspect of our employment practices. Our commitment is to create a workplace where everyone can succeed, irrespective of their background, identity, or beliefs. Our aim is to ensure a culture of diversity and inclusion that drives our collective success by providing fair treatment, accessibility, and equality for all employees.

  Wellbeing

  We prioritize the wellbeing of our staff as a fundamental aspect of our work culture. To achieve this, we provide comprehensive support systems and programs that promote physical and mental health, work-life balance, and overall employee satisfaction. Our commitment extends beyond conventional benefits to include initiatives that enhance personal growth, workplace happiness, and the long-term health of our team members, ensuring a thriving organizational environment. We are proud to offer 3 Well Being Days to all our employees.

Pricing

• Price: £295 to £1,350 a user a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at finance@neyoltd.com. Tell them what format you need. It will help if you say what assistive technology you use.