BELAY LIMITED

ADVAL

ADVAL simplifies complexity and enables improved decision making. It is a data driven, low entry, visual communication and collaboration software solution for Automated Benefits Management and Benefits Realisation. It enables up to portfolio scale benefits capability, including, mapping, profiling, tracking, reporting and dashboards, using customer specific, customisable, and interactive views.

Features

• Data, driven, business case scenarios to achieve benefit objectives.
• Live Benefits Tracking, using high value real time dashboards.
• Directly ingest data from multiple, diverse business systems.
• Visualise the benefits value, process, stages and outcomes.
• Track objectives and benefit measures in real time.
• Business Case management through integrated benefits information.
• Create custom views and storyboards that are easily understood.
• Seamless collaboration with customers and other stakeholders.
• Extend and communicate with custom navigation and views.
• Connect stories to data sources with the ADVAL Tool API.

Benefits

• Complete benefits management capability in one place.
• True collaboration. Get involved and get others involved in benefits.
• Dynamic, engaging data-driven stories that put you in control.
• Create real time statistics that energise and immerse stakeholders.
• Display, debate and decide; live data supporting real time reporting.
• Elevate critical business data from multiple lines of business tools.
• Organise, analyse and understand enterprise risk in context.
• Rapidly structure and visualise business information, however complex.
• Align business functions with corporate strategy with data exploitation.
• Seamless synchronisation allowing unrestricted access the latest information.

£740 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adrian.fletcher@belay.ltd. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

592785256646756

Contact

Adrian Fletcher
07917794915
adrian.fletcher@belay.ltd

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: ADVAL utilises SharpCloud, a data visualization and collaboration platform as its foundation. This a simple, scalable, and visual way to display data and interdependencies, coupled with the ADVAL functionality and support means anyone can create a roadmap in a few minutes from existing data.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Only certain web browsers (specified below) are supported, and the service may not function with other browsers. Various optional applications are limited to use on Microsoft Windows devices only:; Internet Explorer 11; Microsoft Edge; Firefox; Chrome; Safari
• System requirements:
  • Access to a suitable network connection.
  • A compatible web browser.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The same working day, or the next working day for weekend issues.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Extended Support is available on request and will be priced specifically to meet customer needs.; A technical account manager will be allocated to develop, implement and support the ADVAL product for the duration of its service lifecycle
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users have access to a range of resources to help them become competent in using the SharpCloud foundation of the ADVAL service. The in-product Help story includes detailed information and downloadable guides covering all SharpCloud’s capabilities and links to a range of videos hosted on SharpCloudTV YouTube channel.; ; The ADVAL software is down loaded and training can be delivered through onsite or online depending on the requirement. Training for a single instance of the software would normally be performed as part of the implementation of the service and can be continued online if required. Multiple instances as part of a strategic roll out would normally require on site training.; Ongoing training is supported by:; Usage Documentation; How to video; Extended support services (priced separately)
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of a contract, all data within the system can be copied to an excel file, or downloaded as a storyzip file. Data in storyzip files can be extracted into resource files and JSON objects.; Any additional data sets, proprietary to the customer will be downloaded to a customer in a secure manner using trusted peripherals or through an encrypted key.
• End-of-contract process: At the end of contract the users and content can be removed from the system.; ; Should you require your data to be extracted at the point of exit a discontinuation fee will be applied, this is subject to the amount of data and security level of data held on the system.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All MI elements of the ADVAL solution have been developed to work on mobile devices. Screen appearance and functionality may be slightly different, however operation remains the same.; ; It is to be noted that the management and visualisation of large amounts of data is best suited to the larger screen size of a monitor.; ; Example use for a mobile device is for senior management to access reports and visualisations.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Standard API to pull data through for another reporting route. Push data back in.; No limitations.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: ADVAL can be configured and customised to help accelerate adoption and exploitation via:; Configuration of attributes, tags and relationships (by the user); Creation and application of bespoke SharpCloud story templates and widgets (provided through Consultancy Support); Creation of visualisations based on a range of pre-built models (by the user)

Scaling

• Independence of resources: The Public Cloud instance is a shared service. The API is throttled in order to limit the load that can be applied by anyone customer. Private Cloud deployments are also available on request to separate data and load for an additional fee.; ; In addition, the availability is driven by the numbers of users in the contract. If for any reason the customer is not satisfied with the service performance, Belay will work with the customer and the SharpCloud service provider to understand the reason for degradation and produce a plan to increase the performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage metrics are available through the Administration Portal, usage of shared content is available through the interface to the content creator.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SharpCloud

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data within the system can be copied to an excel file, or downloaded as a storyzip file. Data in storyzip files can be extracted into resource files and JSON objects.; ; In addition ADVAL software can import/export data to build out the benefits services and export the data into multiple presentation or excel formats.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The SharpCloud element of the service is hosted on a Public Cloud Multi-tenant instance, which is available on Microsoft Azure offering 99.95% availability.; ; ADVAL additional services will be provided with a 99.5% availability for software services.
• Approach to resilience: Available on request.
• Outage reporting: E mail alerts automatically sent to license user.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Identity Federation (AAD)
• Access restrictions in management interfaces and support channels: Username or password; Identity Federation (AAD); 2 Factor Authentication
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The Belay ADVAL Information Security Policy and Data Protection Policy are available on the internal Belay SharePoint/Team site. Updates are communicated via email to all staff. They are both owned by the Chief Technology Officer.; All new staff receive induction that includes the Information Security Policy; The policies have been written based on ISO 27001 and ISO9001 standards.; There are no exceptions to the current security policies and procedures. Should an exception be raised it will be assessed and either accepted or rejected by the senior management team and the Policy updated accordingly.; Belay maintains written roles and responsibilities for all IT personnel. These roles and responsibilities outline security access, reporting lines etc. for each role as documented in the Security Policy.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The service utilises a DevSecOps approach for deployment which ensures that the build process, configuration and deployment is managed consistently via a change process. in summary the process ids performed through the following steps:; Confirm users change requirements; Assess security risk (if any); Communicate process of change and impact (if any); Communicate change, timescales; Implement in test; Check; Implement change; Check; Review
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Daily check and metrics on service including accessing latest potential threats; Identify potential threats; Asses implication; Asses action taken (if any); Refer to customer (if required); Report at boardAny changes are tracked using our release process.; The service is constantly being updated with new features and improvements which are released weekly. If a security issue is exposed, it would be patched within that timeframe. We conduct application penetration test at least annually.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The underlying SharpCloud service has built in protection for DOS attacks etc. We recommend that you implement SSO via AAD which gives you further protection for authentication (e.g. enforce multi-factor auth, password policies, prevent login from multiple locations etc). In addition, each story has an audit displaying who has accessed, and when, allowing full audibility to identify any suspicious activity.; The service is actively monitored by SharpCloud support staff for application level issues and Microsoft for underlying hosting (Network, storage and compute) issue.; ; The support team are constantly monitoring the system and performance and will react appropriately to any issues
• Incident management type: Supplier-defined controls
• Incident management approach: All incidents are currently reported to 'support@belay.ltd' and escalated accordingly.; ; It is intended that common issues like password resets, account unlocks will be handled by your internal IT if SSO is configured (if not this is easily done by users themselves automatically via email).; ; Security incidents will be reported in accordance with our incident management policy.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Combating climate change is one of the biggest challenges we face today, and the fight against it is a priority for Belay. We recognise that to succeed, all the elements of our employees, supply chain, partners, and customers must contribute.; The main objectives of all Belay climate change support activities are:; • To improve awareness and understanding of climate change amongst our extended team.; • To demonstrate that daily activities can collectively make a big difference and that everyone has a role to play in the fight.; • To motivate employees, supply chain, partners, and customers to undertake these small, significant changes to their daily routine.; Belay will communicate and enact its climate change support and direction in the following ways:; • Building a culture of awareness. Making sustainability part of our culture, both in and out of the office.; • Rethinking our waste. We are consistently thinking about ways we can cut down waste; • Reducing our travel. Use video conferencing technology to conduct our business virtually wherever possible. Working flexibly, with minimal travel (including to client locations).; • Working with environmentally conscious vendors. We continuously consider our supply chain and providers, ensuring that our values align. We use local vendors and suppliers where possible, supporting the local economy and reducing our carbon footprint.; • Saving energy. We are reducing the number of active service elements and encouraging our customers to do likewise.; • Using the cloud. Cloud computing is the ADVAL approach of choice, maximising energy, and resource efficiency, reducing footprint and providing flexibility. It also cuts back on hardware and manufacturing, plus the emissions associated with both.; • Getting involved. The Belay ethos is especially team orientated. Combating climate change is a team sport, and all the elements of the Belay ecosystem are playing to win.

  Covid-19 recovery

  Like many organisations, the unprecedented health crisis caused by Covid 19 and the resulting impact to the global economy have fully tested Belay’s organisational agility and resilience. Part of the response is the Belay Covid 19 Recovery plan, which forms part of the wider Business Recovery plan. The was developed in response to the initial emergence of the global pandemic. The document and all subsequent updates are owned by the Executive Management team and is regularly updated to reflect the changing situation.; ; The exact Belay response to Covid 19 will be tailored to the nature, scale and location of the threat in the UK, as our understanding of this develops and in line with official guidance.; ; Thanks to a significant investment in our technology and security foundations, we were able to respond with agility and speed. This enabled us to maintain a flexible operating model and agile ways of working. We also ensured that every one of our employees were able to work safely in a remote environment.; ; The plan ensures that Belay is able to continue to deliver services and support to our customers, by effectively managing the risk of infection associated with Covid 19, by implementing appropriate contingency arrangements should further outbreaks occur. The objective is to minimise impact to our services and ensure that we can maintain sufficient staffing levels to operate services safely.; ; The key objectives of the plan are to:; • Provide basic information about our arrangements, including staff and suppliers; • Provide an overview of communications protocols and escalation mechanisms; • Provide a framework for responding to any incident in respect of Covid 19; • Identify key actions employees must take in respect of Covid 19; • Outline our contingency arrangements to provide emergency staffing, should the need present

  Tackling economic inequality

  Economic Inequality is complex, destructive, and deeply rooted in social, economic, political, and environmental systems. Having a good understanding of inequality’s causes and consequences is key to reducing it. Eradicating extreme poverty and hunger is the first step, however, it is imperative we invest more in health, education, social protection, and good jobs, especially for the homeless, young people, migrants, and others trapped in poverty with little chance to climb up the social ladder.; ; Belay is committed to reducing economic inequality. The founding members of Belay are all ex serving members of the UK Armed Forces, as such Belay has chosen to focus its efforts in tackling economic inequality, as a member of the Armed Forces Covenant. The Armed Forces Covenant is a promise from the nation to those who serve or who have served, and their families. Belay has signed the Armed Forces Covenant and in doing so, have made our own promises of support.; ; Belay is committed to creating policies and projects that help the wider Armed Forces community such as working with the Career Transition Partnership to find greater positions for service leavers, employing and supporting Service spouses and partners or offering a discount to members of the Armed Forces community. Our policies include:; ; • Providing employment and training opportunities to disadvantaged people and communities. This is focussed on providing opportunities for veterans, especially homeless veterans and those struggling to transition into civilian life.; • Ensuring that a living wage is paid to its employees and encouraging suppliers to do the same.; • Creating decent work and a higher standard of living.; • Eliminating employee discrimination will be eliminated and encouraging suppliers to do the same.

  Equal opportunity

  Equal Opportunity Employer Statement; ; At Belay we consider diversity to mean celebrating difference and valuing everyone. Each person is an individual with visible and non-visible differences and by respecting this. All our employees can feel valued for their contributions which are beneficial, not only for the individual but for the whole of our business.; ; We consider that equality means breaking down barriers, eliminating discrimination and ensuring equal opportunities and access for all groups both in employment, and to our partners and service providers.; ; We acknowledge that equality and diversity are not inter-changeable but inter-dependent. There can be no equality of opportunity if difference is not valued and harnessed.; ; Belay is a diversity and equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. We are committed to promoting equality and diversity and promoting a culture that actively values difference and recognises that people from different backgrounds and experiences can bring valuable insights to the workplace and enhance the way we work.; ; Belay is committed to developing an inclusive organisation, providing equal opportunities throughout employment including in the recruitment, training, and development of employees, and to pro-actively tackling and eliminating discrimination.; ; The Belay Equal Employment Opportunity (EEO) policy (available on request) details all our EEO employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeships. Belay makes hiring decisions based solely on qualifications, merit, and business needs at the time.

  Wellbeing

  Belay recognises that employee wellbeing is a critical component of a healthy working environment and organisation, and that the positive promotion of wellbeing make it easier for employees to manage stress levels while also maintaining a positive and productive environment. We consider wellbeing as the promotion and maintenance of both mental and physical health, as well as more complex things such as satisfaction and engagement levels.; ; Wellbeing is influenced by various factors such as their relationships with co-workers, the decisions they make, and the tools and resources they access. The hours they work, pay, and workplace environment and safety also have a significant impact on employee wellbeing.; ; Belay strives to provide our workers with the necessary support and care for their physical and mental health. This is detailed in the Belay wellbeing strategy. The Belay wellbeing strategy is available to all employees and is helping employees feel valued and supported at work. This is leading to improved employee engagement, that is motivating teams business wide to achieve their aspirations and reach their goals.; ; Employee wellbeing is being achieved through a wellbeing program in our (physical and virtual) workplace using a project management solution. Our solution has the following elements:; • Strong and visible wellbeing leadership; • Strong communication; • A wellbeing plan and schedule; • Wellbeing management and reporting

Pricing

• Price: £740 to £1,500 a unit a day
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adrian.fletcher@belay.ltd. Tell them what format you need. It will help if you say what assistive technology you use.