Polar Moment Ltd

Amazon Web Services (AWS) Consulting, Implementation and Support Services

As an AWS Consulting Partner, we help customers to optimise their use of AWS by reducing costs, increasing performance and security of cloud environments . Our AWS certified team has real world experience in migrating business critical applications to the cloud as well as developing and deploying new workloads.

Features

• Polar Moment is an AWS Consulting Partner
• Polar Moment is ISO9001 and ISO27001 accredited
• Migrate your existing applications to the AWS Cloud
• Improve the security of your AWS infrastructure
• Save money through a review of your AWS usage
• Increase AWS resource utilisations
• Scale your cloud environment more efficiently
• Automate your development and test environments

Benefits

• AWS partners have a proven track record
• ISO quality standards ensure consistency of delivery
• Innovate faster, reduce costs and operate more securely with AWS
• The tools and services to ensure security and compliance
• Optimise your spend across your AWS environment(s)
• Why have AWS resources sitting idle, review and save
• Scale on demand and/or schedule scaling for peaks
• Make use of infrastructure as code

£400 to £1,100 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.deed@polarmoment.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

592787834083402

Contact

Paul Deed
01252 810061
paul.deed@polarmoment.co.uk

Planning

• Planning service: Yes
• How the planning service works: Upfront planning and analysis is vital to a successful cloud migration and to ensuring that the expected business benefits are understood and then subsequently realised. Identifying the workloads that are prime candidates for cloud migration is key and then understanding the applications and infrastructure needed to deliver them. We then work with you to develop a model and plan for the migration including the expected total cost of ownership (TCO) before we begin to migrate. Building a picture of the workload and applications in advance allows the appropriate cloud services to be selected for your cloud migration.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Amazon Web Services

Training

• Training service provided: Yes
• How the training service works: We are able to provide focused training on a range of AWS services for technical personnel - this is often more a blend of consultancy and training, based on your specific use case and business problem. We discuss this with our customers in advance before advising whether we can help or another AWS partner would be more suitable to provide the training.
• Training is tied to specific services: Yes
• Services the training service works with: Amazon Web Services

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Upfront planning and analysis is vital to a successful cloud migration and to ensuring that the expected business benefits are understood and then subsequently realised. Identifying the workloads that are prime candidates for cloud migration is key and then understanding the applications and infrastructure needed to deliver them. We then work with you to develop a model and plan for the migration including the expected total cost of ownership (TCO) before we begin to migrate. Building a picture of the workload and applications in advance allows the appropriate cloud services to be selected for your cloud migration.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Amazon Web Services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We work to ISO accredited standards as well as the requirements of the AWS partner programme. For performance testing we are vendor-neutral but have experience of working with load and performance test tools to help our customers understand the impact of increased load and ensure that their environment will scale and perform in a way that meets both their performance criteria, but also their financial (budget) criteria for their AWS account.

Security testing

• Security services: Yes
• Security services type: Security testing
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide 24x7 support for a number of customers to ensure that business critical applications are always available and maintained. We have a support team that follows the sun and dedicated telephone support where necessary, as well as a support portal that allows tickets and service requests to be raised. We also make use of the range of monitoring and alerting features available within AWS to detect and react to deviations from the norm.

Service scope

• Service constraints: None.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 0 Response within one hour of customer’s initial contact; Restoration within 2 hours of above Response; Resolution within 48 hours of above Restoration. ; Priority 1 Response within one hour of customer’s initial contact; Restoration within 4 hours of above Response; Resolution within 48 hours of above Restoration. ; Priority 2/3 Response within 2 working days of customer’s initial contact; Resolution within; next quarterly maintenance release if reported at least 40 days before the scheduled release, or, next but one quarterly maintenance release if reported within 40 days of the next scheduled release
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: N/a
• Support levels: Priority 0 Response within one hour of customer’s initial contact requesting services; Restoration within 2 hours of above Response; Resolution within 48 hours of above Restoration. ; Priority 1 Response within one hour of customer’s initial contact requesting services; Restoration within 4 hours of above Response; Resolution within 48 hours of above Restoration. ; Priority 2/3 Response within 2 working days of customer’s initial contact requesting services; Resolution within; next quarterly maintenance release if reported at least 40 days before the scheduled release, or, next but one quarterly maintenance release if reported within 40 days of the next scheduled release

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable Certification
• ISO/IEC 27001 accreditation date: 22/05/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Polar Moment and the Latitude 91 group continue to strive to meet demanding environmental, social, and sustainability commitments, aiming to be the best business we can be. As members of the SME Climate Hub (www.smeclimatehub.org), we are committed to achieving net-zero status by 2050.

Pricing

• Price: £400 to £1,100 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.deed@polarmoment.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.