InPhase Limited

InPhase Open Data Portal: Community Engagement Software

The best InPhase technology has come together to give you a beautiful, intuitive public facing performance portals that literally anyone can use. The open data portal is an incredibly easy to use intuitive tool that lets you surface information to the public in a way that suits you.

Features

• Dashboards, infographics, balanced scorecards, data visualisations
• Business intelligence for the public
• Available off the shelf for rapid deployment
• Strategy and business planning
• Graphing, charting and mapping of data
• Brilliant visualisations
• Data mash up, real time from line of business systems
• Self service for the public

Benefits

• Its FUN!!!
• It's real time
• It's easy to use - for everyone
• It's a single platform for conversations and improvement
• Low cost of ownership
• Full visibility of KPI and BI data across the organisation
• Improve efficiency and speed of reporting and decision making
• Infographics & dashboards for executives, managers and the public

£100 to £1,000 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@inphase.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

593348564558008

Contact

Andrew Bingham
0044 (0) 1753 480480
hello@inphase.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: Software Licence

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Typically within the hour. 100% within 2 working hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via the web site, on line forum.
• Web chat accessibility testing: As per hub spot testing
• Onsite support: Yes, at extra cost
• Support levels: Remote on line support, billable on an hourly rate, or provided as a total solution. Day rates available ; consulting and technical support available
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The software is commissioned for you. ; Training is via video
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Word
  • On line integrated support
• End-of-contract data extraction: InPhase can provide this service at an additional cost, or you can download it via the front end table views.
• End-of-contract process: A new contract will be offered within 3-6 months of contract expiry. If not continuing, then all data may be extracted by the customer using the system options to extracts to csv. Data is always owned by the customer. A full copy of your database is available at an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Fully designed for public use on mobile, tablet and desktop with no differences.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Full application service interface available
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Full testing on JAWS and similar software
• API: Yes
• What users can and can't do using the API: The API is to the main InPhase application.
• API documentation: Yes
• API documentation formats:
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Content and graphics can be customised for each customer.

Scaling

• Independence of resources: The hosted service is provided on a fully elastic resource.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users export either as pfd, excel, word, bmp or other image file type. ; automating export to MS Office eg task integration is also possible.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Pdf
  • Excel
  • Word
  • Xml
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Xml
  • Excel
  • SQL
  • Access
  • Oracle
  • ODBC
  • SSRS

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Encrypted in transit; Azure AD and 2FA at additional costs for admins.; https for public access
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Azure ADFS for Admins.

Availability and resilience

• Guaranteed availability: INPHASE is designed to deliver 100% connectivity and an availability of better than 99.9% for the solution. Over the past year INPHASE hosted customers experienced availability of better than 99.975%, based on single combined web and application server. In the previous 5 years they experienced 100% availability, excluding scheduled maintenance. Service credits for the non-availability of connectivity are defined.
• Approach to resilience: InPhase has built its solution upon the Microsoft development stack, in large part for the highly resilient, fault tolerant and performant nature of the platform. ; The datacentre hardware setup is configured with 100% failover hardware resilience.
• Outage reporting: Email Alerting

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: ISO 27001 compliant.; Specified individuals access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 3 Jan 2022 expiry 18 Jun 2023
• What the ISO/IEC 27001 doesn’t cover: Activities other than ; -the build, deployment and support of cloud and managed hosting solutions
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: On Azure - 19 Jun 2020 expiry 18 June 2023
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: CSA Star certification on INPHASE on Azure covering the networking, compute, database on Azure.
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a defined in house structure of security policies that effect each department differently. For all matters relating to security the process is immediate CEO level reporting.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Component traceability, version control, throughout their lifetime with software source control.; Appointed security officer assessment and test.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Use of industry leading third party threat detection and prevention software and hardware systems including automated security patch deployments. ; Microsoft Gold Partner for related threat and security information and updates.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: ISO 27001 compliance. ; Detailed access audits.; DOS threat monitoring and automated email alerting.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: IS0 27001 compliant; Multi-channel reporting supported.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  InPhase is working towards net zero greenhouse gas emissions. Staff are supported and offered ways to reduce net carbon emissions.
• Covid-19 recovery:

  Covid-19 recovery

  InPhase: offers re-training for returning to work for those unemployed by COVID-19. improved workplace conditions including effective social distancing, remote working and sustainable travel including ride to work.
• Tackling economic inequality:

  Tackling economic inequality

  We support in-work progression to help people, including those from disadvantaged or minority groups, to move into higher paid work by developing new skills relevant to the supply of InPhase solutions.
• Equal opportunity:

  Equal opportunity

  InPhase is an equal opportunities employer. All offices have disabled access, disability facilities, we pay for any disability related IT resources and equipment. All recruitment is carried out with prominent equal opportunities promotion.
• Wellbeing:

  Wellbeing

  InPhase provides free access to sports facilities for staff and families 7 days per week including golf, badminton, tennis, table tennis, sports hall and fitness training equipment.

Pricing

• Price: £100 to £1,000 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free trials for the open data portal. To set up a free trial contact info@inphase.com or call +44 1753 480480. ; ; 14 day periodicity
• Link to free trial: http://portal.inphase.com/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@inphase.com. Tell them what format you need. It will help if you say what assistive technology you use.