InPhase Limited

InPhase Open Data Portal: Community Engagement Software

The best InPhase technology has come together to give you a beautiful, intuitive public facing performance portals that literally anyone can use. The open data portal is an incredibly easy to use intuitive tool that lets you surface information to the public in a way that suits you.

Features

  • Dashboards, infographics, balanced scorecards, data visualisations
  • Business intelligence for the public
  • Available off the shelf for rapid deployment
  • Strategy and business planning
  • Graphing, charting and mapping of data
  • Brilliant visualisations
  • Data mash up, real time from line of business systems
  • Self service for the public

Benefits

  • Its FUN!!!
  • It's real time
  • It's easy to use - for everyone
  • It's a single platform for conversations and improvement
  • Low cost of ownership
  • Full visibility of KPI and BI data across the organisation
  • Improve efficiency and speed of reporting and decision making
  • Infographics & dashboards for executives, managers and the public

Pricing

£100 to £1,000 a licence a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@inphase.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

5 9 3 3 4 8 5 6 4 5 5 8 0 0 8

Contact

InPhase Limited Victoria Keogh
Telephone: 0044 (0) 1753 480480
Email: info@inphase.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None
System requirements
Software Licence

User support

Email or online ticketing support
Email or online ticketing
Support response times
Typically within the hour. 100% within 2 working hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Via the web site, on line forum.
Web chat accessibility testing
As per hub spot testing
Onsite support
Yes, at extra cost
Support levels
Remote on line support, billable on an hourly rate, or provided as a total solution. Day rates available
consulting and technical support available
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The software is commissioned for you.
Training is via video
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Word
  • On line integrated support
End-of-contract data extraction
InPhase can provide this service at an additional cost, or you can download it via the front end table views.
End-of-contract process
A new contract will be offered within 3-6 months of contract expiry. If not continuing, then all data may be extracted by the customer using the system options to extracts to csv. Data is always owned by the customer. A full copy of your database is available at an additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Fully designed for public use on mobile, tablet and desktop with no differences.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Full application service interface available
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Full testing on JAWS and similar software
API
Yes
What users can and can't do using the API
The API is to the main InPhase application.
API documentation
Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Content and graphics can be customised for each customer.

Scaling

Independence of resources
The hosted service is provided on a fully elastic resource.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users export either as pfd, excel, word, bmp or other image file type.
automating export to MS Office eg task integration is also possible.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Pdf
  • Excel
  • Word
  • Xml
Data import formats
  • CSV
  • Other
Other data import formats
  • Xml
  • Excel
  • SQL
  • Access
  • Oracle
  • ODBC
  • SSRS

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
Encrypted in transit
Azure AD and 2FA at additional costs for admins.
https for public access
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Azure ADFS for Admins.

Availability and resilience

Guaranteed availability
INPHASE is designed to deliver 100% connectivity and an availability of better than 99.9% for the solution. Over the past year INPHASE hosted customers experienced availability of better than 99.975%, based on single combined web and application server. In the previous 5 years they experienced 100% availability, excluding scheduled maintenance. Service credits for the non-availability of connectivity are defined.
Approach to resilience
InPhase has built its solution upon the Microsoft development stack, in large part for the highly resilient, fault tolerant and performant nature of the platform.
The datacentre hardware setup is configured with 100% failover hardware resilience.
Outage reporting
Email Alerting

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
ISO 27001 compliant.
Specified individuals access.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Schellman
ISO/IEC 27001 accreditation date
3 Jan 2022 expiry 18 Jun 2023
What the ISO/IEC 27001 doesn’t cover
Activities other than
-the build, deployment and support of cloud and managed hosting solutions
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
On Azure - 19 Jun 2020 expiry 18 June 2023
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
CSA Star certification on INPHASE on Azure covering the networking, compute, database on Azure.
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have a defined in house structure of security policies that effect each department differently. For all matters relating to security the process is immediate CEO level reporting.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Component traceability, version control, throughout their lifetime with software source control.
Appointed security officer assessment and test.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Use of industry leading third party threat detection and prevention software and hardware systems including automated security patch deployments.
Microsoft Gold Partner for related threat and security information and updates.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
ISO 27001 compliance.
Detailed access audits.
DOS threat monitoring and automated email alerting.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
IS0 27001 compliant
Multi-channel reporting supported.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

InPhase is working towards net zero greenhouse gas emissions. Staff are supported and offered ways to reduce net carbon emissions.
Covid-19 recovery

Covid-19 recovery

InPhase: offers re-training for returning to work for those unemployed by COVID-19. improved workplace conditions including effective social distancing, remote working and sustainable travel including ride to work.
Tackling economic inequality

Tackling economic inequality

We support in-work progression to help people, including those from disadvantaged or minority groups, to move into higher paid work by developing new skills relevant to the supply of InPhase solutions.
Equal opportunity

Equal opportunity

InPhase is an equal opportunities employer. All offices have disabled access, disability facilities, we pay for any disability related IT resources and equipment. All recruitment is carried out with prominent equal opportunities promotion.
Wellbeing

Wellbeing

InPhase provides free access to sports facilities for staff and families 7 days per week including golf, badminton, tennis, table tennis, sports hall and fitness training equipment.

Pricing

Price
£100 to £1,000 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free trials for the open data portal. To set up a free trial contact info@inphase.com or call +44 1753 480480.

14 day periodicity
Link to free trial
http://portal.inphase.com/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@inphase.com. Tell them what format you need. It will help if you say what assistive technology you use.