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INFLUENTIAL SOFTWARE SERVICES LIMITED

SAP Business Objects, Data Services, Data Integrator - hosting, cloud, maintenance and services

SAP Business Objects, Data Integrator and Data Services - software, maintenance, support and other services

Features

  • SAP Business Objects hosting
  • SAP Business Objects support and maintenance
  • SAP Data Services hosting
  • SAP Data Services support and maintenance
  • SAP Data Integrator hosting
  • SAP Data Integrator support and maintenance

Benefits

  • Reduced implementation effort
  • Reduced maintenance costs

Pricing

£642 to £4,111 a user a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@influentialsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 9 3 3 8 7 5 3 6 4 9 9 2 9 2

Contact

INFLUENTIAL SOFTWARE SERVICES LIMITED Andy Richardson
Telephone: 0845 6430592
Email: contact@influentialsoftware.com

Planning

Planning service
Yes
How the planning service works
On a case by case basis, depending on scale/location/important of the operation, our technicians can ensure the appropriate hosting and software is implemented
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide training in the cloud SAP Business Objects software and hosting. Many of our courses are shown on our training website https://www.business-objects-training.co.uk
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
As part of our cloud first focus, we often migrate clients from on-premise to Cloud or between Cloud providers.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Our UK-based team include specialists in QA and performance testing

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Our 10 strong UK-based support team can handle the hosting and software support for SAP Business Objects. We are a SAP PCOE approved support provider.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority of Incident and Agreed Initial Response Times (to End User)
P1 = Critical / Very High 1 hour
P2 = High 4 working hours
P3 = Medium 8 working hours
P4 = Low 16 working hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Priority of Incident vs Agreed Maximum Processing Time
P1 = Critical / Very High = 4 hours *
P2 = High = 2 working days
P3 = Medium = 4 working days
P4 = Low = 8 working days

We provide support in line with SAP's requirements. We would provide a technical support manager to manage your overall requirements, and have a UK-based support team to handle all of the day-to-day support

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
SAP

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Tackling economic inequality

Tackling economic inequality

By providing all of our software and services at the very lowest price to the public sector, we are ensuring that savings are available vs. list price that can be redistributed elsewhere into areas that help to tackle economic inequality

Pricing

Price
£642 to £4,111 a user a year
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@influentialsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.