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CDPSoft

CDPSoft Cloud Implementation and Utilisation Consultancy and Support Services

CDPSoft Cloud Implementation and Utilisation Consultancy and Support Services are designed to complement CDPSoft cloud solutions and include functionality training and skills transfer, forms and reports building, support and assistance, consultative health checks and reviews, project management, cloud solution business analysis and consultancy, configuration, implementation, data migration/restructuring, integration and more.

Features

  • Configuration and implementation planning and delivery support services.
  • High quality live online functionality training and skills transfer services.
  • Consultative cloud solution health checks and reviews.
  • Integration and interfacing set up, implementation and maintenance.
  • Data migration and restructuring.
  • Cloud solution courses and workshops.
  • CDPSoft forms and report building, support and assistance.
  • CDPSoft project management.
  • Experienced CDPSoft trainers and consultants.
  • Business analysis and consultancy.

Benefits

  • The only provider of CDPSoft cloud solution support services.
  • Collaborative and flexible approach to delivery.
  • Fully scalable, rapid deployment of skilled resources as required.
  • Extensive experience of delivering complex implementations and integrations.
  • Proven track record within public sector and voluntary/non-profit organisations.
  • Enables buyers to realise wider benefits from their investment.
  • Cost effective solutions that help deliver efficiencies and maximise productivity.
  • Training and workshops, following assessment of buyer requirements.
  • Facilitates continuous improvement and helps to improve organisational buy-in/uptake.

Pricing

£610.00 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiry@cdpsoft.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 9 3 5 8 1 6 3 5 3 0 0 2 9 0

Contact

CDPSoft Enquiries
Telephone: 01784 895120
Email: enquiry@cdpsoft.com

Planning

Planning service
Yes
How the planning service works
CDPSoft has extensive experience of assisting its customers to plan the implementation of its Cloud services. Our experienced team work with customer to determine the main tasks and broad timescales within the framework of their business needs. The principal method for formalising and focusing this process is the production of a project plan. We implement processes, which ensure that each project maintains its integrity and keeps to its intended boundaries of time and deliverables. CDPSoft operates Project Management processes in accordance with PRINCE2. CDP’s structured Project Management Methodology (CDP PMM) manages the project in a logical organised way, following defined steps. It consists of a set of distinctive management processes, covering the activities from setting off the project on the right track, through controlling and managing the project’s progress, to completion of the project.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • CDPSoft SHARP
  • CDPSoft HOAMS
  • CDPSoft SMART
  • CDPSoft CAFÉ

Training

Training service provided
Yes
How the training service works
CDPSoft can provide training to customers using its cloud services. CDPSoft’s approach to training can be split into three areas, administration, train-the-trainer and end user training.

Training provided by CDPSoft includes:

System Familiarisation/Administration.
 Forms Building.
 Train-the-Trainer.
 Reports Training (delegates must be familiar with CDP cloud services).
Functionality Specific Workshops.

CDPSoft can offer an extended service whereby we undertake the role of training end users and/ or producing training material and guidance documentation. Details are available upon request.

All training is delivered remotely by CDPSoft in-house experts. The maximum number of delegates for live online training is 5 delegates.
Training is tied to specific services
Yes
Services the training service works with
  • CDPSoft SHARP
  • CDPSoft HOAMS
  • CDPSoft SMART
  • CDPSoft CAFÉ
  • CDPSoft Wisdom
  • CDPSoft Data Migration Tools

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
CDPSoft can provide set up support and assistance to customers migrating to its cloud services. Our experienced consultants work with customers to understand their set up and migration requirements, helping customers considered various configuration choices, and (where required), the volume, structure and integrity of data to be migrated.

Throughout set up an open dialogue is maintained between the CDPSoft Team and the Customer Team, ensuring any requirement is diligently reviewed, clarification is sought and the requirements are signed off by the customer prior to configuration.

Customers are expected to create/populate the system with data including, but not limited to, user details, service details (and associated data), drop-down lists, forms and reports templates. CDPSoft can provide additional training, support, assistance and consultancy on forms and reports building and overall administration of its cloud services.

CDPSoft provides proprietary migration tools that complement the successful management of the migration process to our cloud solutions . Our migration tools includes a broad range of standard CSV migration templates as well as the opportunity to create custom templates. Migration services are subject to review of requirements and scope.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • CDPSoft SHARP
  • CDPSoft HOAMS
  • CDPSoft SMART
  • CDPSoft CAFÉ

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
CDPSoft Cloud Implementation and Utilisation Consultancy and Support Services are only available during normal business hours (9:00 am to 5:00 pm Monday to Friday, excluding Public Holidays), and delivered remotely unless otherwise agreed with the customer. Implementation or configuration of some services may require downtime during normal business hours.

User support

Email or online ticketing support
Email or online ticketing
Support response times
The help desk is available 09:00 to 17:00 Monday to Friday excluding English Public Holidays. Major Error; The entire software or a full module is prevented from being run. Serious Error; Failure of a major feature or serious performance degradation. We aim to respond within 4-hours, provide a temporary fix within 1 working day and a permanent fix within 5 working days. Other Error; Any other error that does not fall within the Major or Serious category. We aim to respond within 4-hours, provide a temporary fix within 5 working days and a permanent fix within 10 working days.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Account management support available as required to named representatives of all CDPSoft customers.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Citation ISO Certification
ISO/IEC 27001 accreditation date
11/03/2025
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

Our approach to our buyer’s and products brings social value to buyers in several ways.

Our SMART software solution plays a pivotal role in local authority housing/development monitoring and analysis, as well as monitoring employment, sustainability, transport, biodiversity net gains and more.

Recording and measuring of biodiversity net gains is fundamental in helping local authorities make sure that habitats for wildlife are left in a measurably better state than they were before a development commenced.

SMART also enables data collection and monitoring of brownfield sites, helping local authorities prioritise the development of the most appropriate sites within a local authority area. Development of brownfield sites can significantly reduce developer costs, timescales, and environmental impacts (including less building/developments on greenfield sites), as well as providing regeneration, economic benefits, and visual transformation for communities.

Our SHARP software solution is central to buyers helping citizens more efficiently and effectively; helping buyers to achieve more with the resources they have.

Our SHARP software solution directly helps vulnerable/chaotic disadvantaged and/or at-risk individuals and communities through:

• Improved access to support services and help.
• Faster referral and delivery of support and/or care services.
• Quicker access to advice, guidance, and assistance.
• More efficient, coordinated, and collaborative Support/Action Planning – enabling a more holistic approach.
• Quicker identification and action on Safeguarding and Risk Issues.

Ultimately, our low Total Cost of Ownership solutions help to deliver improved ways of working which in turn contribute to improving communities and citizen wellbeing.

In addition, as a SaaS solution, supplied via leading edge, power efficient data centres with robust climate policies, our solution removes buyer installed server footprints, saving costs and energy.

Pricing

Price
£610.00 a unit
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiry@cdpsoft.com. Tell them what format you need. It will help if you say what assistive technology you use.