SOFTWAREONE UK LIMITED
SoftwareOne Cloud Backup and Recovery (BackupSimple) Service
Backup & Recovery powered by Commvault SaaS (Commvault's cloud native solutions division) is a comprehensive, flexible solution with a broad range of backup targets, offering multi-layer, enterprise-grade security and backup. Our solution enables organizations to simplify their data backup and recovery environments without the upfront capital cost or financial commitment.
Features
- An enterprise grade backup system through a managed, hosted service
- Administer the backup of your environments, including on-premise and Cloud
- Store all you backup data in one place
- 24x7 support across the backup landscape
- SoftwareONE manage the service, we run the management infrastructure
- Upgrade your agents
Benefits
- Solve operational pain or running a backup system
- Retain both the control and the ownership of your data
- Industry leading recoverability provided by immutable air gapped backups
- Reduces complexity and accelerates business results via a unified view.
Pricing
- Education pricing available
Service documents
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Framework
G-Cloud 15
Service ID
5 9 3 5 9 1 1 0 9 4 1 7 7 3 3
Contact
SOFTWAREONE UK LIMITED
Tom Hook
Telephone: +44 203 005 0238
Email: technology-products.uk@softwareone.com
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private IaaS
- Managed Private SaaS/PaaS
- Application management
Managed Public cloud
- Managed Public IaaS
- Managed Public SaaS/PaaS
- Application management
Managed Hybrid Cloud
- Managed Hybrid IaaS
- Managed Hybrid SaaS/PaaS
- Application management
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Yes
- Support response times
- 4 hours
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AAA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- SoftwareONE Managed Cloud Compute’s ITSM services operates 24 hours a day, 7 days a week, 365 days a year. Customers are able to raise Service requests manually through telephone, email or web portal. All Service Requests are managed through strict Service Level Agreements based on Request priority: • Severity A – 30m response • Severity B – 2h response • Severity C – 4h response. We offer one level of support for all customers. A Service Success Manager and Technical Advisor are assigned to each customer, offering regular Service Reviews as well as escalation management for issues as required.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Commvault + Metallic
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £1,500.00 | £650.00 |
| Associate business architect | £1,700.00 | £800.00 |
| Business architect | £1,850.00 | £950.00 |
| Lead business architect | £2,100.00 | £1,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £1,700.00 | £800.00 |
| Senior data architect | £1,850.00 | £950.00 |
| Chief data architect | £2,100.00 | £1,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £1,700.00 | £800.00 |
| Senior enterprise architect | £1,850.00 | £950.00 |
| Lead enterprise architect | £2,100.00 | £1,150.00 |
| Principal enterprise architect | £2,400.00 | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £1,700.00 | £800.00 |
| Solution architect | £1,850.00 | £950.00 |
| Senior solution architect | £2,100.00 | £1,150.00 |
| Lead solution architect | £2,400.00 | £1,300.00 |
| Principal solution architect | £2,600.00 | £1,500.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- TUV Sud
- ISO/IEC 27001 accreditation date
- Thursday 16 October 2025
- What the ISO/IEC 27001 doesn’t cover
- All services are in scope of the certification
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- TUV Sud
- ISO 9001 accreditation date
- Monday 5 May 2025
- What the ISO 9001 doesn’t cover
- All services are in scope of this certification
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 15cbc1cf-ea0b-47d9-a290-c9a7bad9b9ed
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- Yes
- Any other security certifications
-
- ISO27701
- ISO27017
- SOC2 Type 2 Report
- SOC3 Report
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at technology-products.uk@softwareone.com.
Tell them what format you need. It will help if you say what assistive technology you use.