Resulting Ltd

FusionGraph

FusionGraph is a cloud based solution to enable SAP customers to build a roadmap and business case to move from ECC to S/4 HANA.

Designed for Architects, SAP consultants and business leaders as a knowledge repository.

Features

  • SAP S/4 HANA Business Case Generation
  • SAP S/4 HANA Roadmap and Solution Design
  • SAP S/4 HANA Education, Training and Knowledge
  • SAP ECC Roadmapping
  • ERP and Enterprise IT Roadmapping
  • ERP Business Process Optimisation

Benefits

  • Accelerate Business Case for SAP S/4 HANA
  • Improve knowledge of SAP S/4 HANA
  • Visualisation of SAP Roadmap
  • Visualisation of SAP Business Processes
  • Simplify Enterprise Architecture Modelling

Pricing

£100 to £100 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Hello@resulting-it.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

5 9 3 7 2 6 2 2 6 6 7 1 5 6 0

Contact

Resulting Ltd Robbert Willemse
Telephone: +44 1925 906 662
Email: Hello@resulting-it.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No Constraints
System requirements
Conventional Web Browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
1 business day
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Available via our online support portal
Web chat accessibility testing
Based on standard webchat technology.
Onsite support
Onsite support
Support levels
Online Knowledge Base
24x5 on a reasonable endeavours basis
Support available to third parties
No

Onboarding and offboarding

Getting started
There is a structured 5-6 week onboarding process including configuration, training and data load.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Via the API
End-of-contract process
Training, onboarding and user setup are included.

Enhanced onboarding (complex data loads, process modelling and non-standard functionality) is extra.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
It is an open API which requires specific API calls to be enabled based on customer need. This is an additional cost service.
API documentation
No
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The Organisation's Master Data (organisational context, departments, applications, processes, entities etc. can be modelled).

Saved Searches are also available.

Super Users (Admin) can customise.

Scaling

Independence of resources
The solution runs on AWS on a DevOps enabled infrastructure.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
API or via Excel / CSV
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
98.5%
Approach to resilience
AWS architecture
Outage reporting
Email

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Users are individually licensed and allocated by a customer admin user.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
CSA CCM version 3.0
Information security policies and processes
User Creation and Licensing is controlled by the end user.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
3 Tier architecture with GIT based change management and documented in-app release management
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Patches are deployed within 48 hours of a detected venerability
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
API Logs
Incidents are actioned within 48 hours
Incident management type
Supplier-defined controls
Incident management approach
Ticketing tool

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Resulting achieved Net Zero in November 2021 and are a certified Climate Positive Business. We work in partnership with carbon offsetting specialists and are committed to increase our offsetting by a further 80% in the next year. We ensure all hardware is energy efficient, swapping out any End of Life (EoL) or devices without suitable Energy Star ratings. All EoL hardware is either recycled by our WEEE partners or donated to local charities and educational establishments. Most of our negative environmental impact results from transport. As such, our fleet is fully electric & we have a policy discouraging business travel, holding virtual meetings where possible. We are currently creating a Carbon Levy policy, in which we will request a small fee for required business travel. This fee will be ringfenced and used to offset our transport CO2e. Our offsetting partners provide a dashboard to show how much CO2e this fee offsets, and this will be shared this with buyers.
Equal opportunity

Equal opportunity

At Resulting, we partner with EqualWeb, an accessibility specialist, who ensure that we always meet WCAG 2.1 AA standard when designing services. EqualWeb provide training, monitoring, and accessibility testing on our services to ensure inclusivity and accessibility. For every service, we track deliverables using Kanbans, daily stand-up meetings, & excellence reviews led by our Internal Operations team, with WCAG compliance a key deliverable for all relevant services. We embed Quality Assurance testers in every team, who assess accessibility and UAT requirements during a scoping phase. This ensures inclusivity and accessibility is considered at all points through service design, with all end-customer needs considered, including the digitally excluded. Whenever we design and build any public facing service, we ensure that accessibility measures are in place. This includes providing screen magnifiers & readers, speech recognition tools, contrast controls, and ALT tags, amongst others. Resulting reduce the disability employment gap by proactively hiring software developers with severe autism and other health challenges. We are often the first employer of disabled staff, providing upskilling and an improved CV for future employment opportunities. Our job adverts use non-discriminatory language and are available in accessible formats, posted on open platforms rather than niche industry boards, in line with our annually reviewed Equal Opportunities policy. We reduce passive discrimination by not mandating degree level education. Staff have no set office hours, opening opportunities to a geographically diverse demographic. Our salaries and bonuses are linked to company performance, leading to high staff retention & year-on-year wage rises, keeping staff motivated. We hold sensitivity seminars annually to promote understanding between those of protected characteristics and those who do not share it.

Pricing

Price
£100 to £100 a user a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Hello@resulting-it.com. Tell them what format you need. It will help if you say what assistive technology you use.