CLOUD AND CLEAR LTD
Microsoft 365 Operations
Cloud and Clear’s Microsoft 365 Operations service defines how Microsoft 365 is supported and operated as a business-critical platform.
It establishes clear ownership, responsibilities, escalation paths, and service management expectations, reducing support risk, improving reliability, and increasing confidence across IT, security, and the business.
Features
- Operational roles and responsibilities
- Support and escalation models
- Monitoring and service health considerations
- Incident and change handling guidance
- Integration with IT service management
- Documentation and runbooks
- Clear ownership definition
- Alignment with governance expectations
Benefits
- Improved service reliability
- Reduced operational confusion
- Faster issue resolution
- Better user experience
- Lower operational risk
- Clear accountability
- Stronger operational assurance
Architecture roles
Business architect
| £450.00 |
£450.00 |
| £750.00 |
£750.00 |
| £900.00 |
£900.00 |
| £1,600.00 |
£1,600.00 |
Data architect
| £750.00 |
£750.00 |
| £1,100.00 |
£1,100.00 |
| £1,600.00 |
£1,600.00 |
Enterprise architect
| £450.00 |
£450.00 |
| £1,100.00 |
£1,100.00 |
| £1,300.00 |
£1,300.00 |
| £1,600.00 |
£1,600.00 |
Security architect
| £750.00 |
£750.00 |
| £1,100.00 |
£1,100.00 |
| £1,600.00 |
£1,600.00 |
Solution architect
| £450.00 |
£450.00 |
| £750.00 |
£750.00 |
| £1,100.00 |
£1,100.00 |
| £1,300.00 |
£1,300.00 |
| £1,600.00 |
£1,600.00 |
Technical architect
| £450.00 |
£450.00 |
| £750.00 |
£750.00 |
| £1,100.00 |
£1,100.00 |
| £1,300.00 |
£1,300.00 |
| £1,600.00 |
£1,600.00 |
Data roles
Analytics engineer
| £450.00 |
£450.00 |
| £750.00 |
£750.00 |
| £1,100.00 |
£1,100.00 |
| £1,300.00 |
£1,300.00 |
| £1,600.00 |
£1,600.00 |
Data analyst
| £450.00 |
£450.00 |
| £750.00 |
£750.00 |
| £1,100.00 |
£1,100.00 |
| £1,600.00 |
£1,600.00 |
Data engineer
| £750.00 |
£750.00 |
| £1,100.00 |
£1,100.00 |
| £1,300.00 |
£1,300.00 |
| £1,600.00 |
£1,600.00 |
Data ethicist
| £1,100.00 |
£1,100.00 |
| £1,600.00 |
£1,600.00 |
Data governance manager
| £750.00 |
£750.00 |
| £1,300.00 |
£1,300.00 |
| £1,600.00 |
£1,600.00 |
Data scientist
| £450.00 |
£450.00 |
| £600.00 |
£600.00 |
| £750.00 |
£750.00 |
| £1,100.00 |
£1,100.00 |
| £1,300.00 |
£1,300.00 |
| £1,600.00 |
£1,600.00 |
Machine learning engineer
| £1,100.00 |
£1,100.00 |
| £1,600.00 |
£1,600.00 |
IT operations roles
Command and control centre manager
| £450.00 |
£450.00 |
| £750.00 |
£750.00 |
| £1,100.00 |
£1,100.00 |
| £1,600.00 |
£1,600.00 |
Product and delivery roles
Business analyst
| £450.00 |
£450.00 |
| £600.00 |
£600.00 |
| £900.00 |
£900.00 |
| £1,100.00 |
£1,100.00 |
| £1,300.00 |
£1,300.00 |
| £1,600.00 |
£1,600.00 |
Delivery manager
| £600.00 |
£600.00 |
| £900.00 |
£900.00 |
| £1,100.00 |
£1,100.00 |
| £1,600.00 |
£1,600.00 |
Programme delivery manager
| £1,100.00 |
£1,100.00 |
Service owner
| £1,600.00 |
£1,600.00 |
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
No
-
Cyber Essentials Alternative
-
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
-
Volunteering opportunities for staff
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
Service documents
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