Box UK Limited

WordPress Development and Support Services

Box UK offer extensive, practical WordPress support. We provide a variety of solutions including hosting, design, development, implementation and support. Our support can be provided for existing or newly-developed WordPress installations.

Features

• WordPress setup and implementation
• WordPress personalisation
• WordPress multilingual implementations
• Mobile-first design
• WordPress multi-site installations
• Technology planning and implementation
• Complex integrations with CRM, ERP and back-office systems
• WordPress VIP partner
• WPEngine strategic partner

Benefits

• Content personalisation increases impact of messaging, supporting increased conversions
• Intelligent WordPress Information Architecture to improve user engagement
• WordPress performance optimisation to improve efficiencies and workflow
• Rapid prototyping during alpha phase to quickly achieve live platform
• WordPress private and public beta platforms to enable iterative development
• WordPress security for improved resilience
• Fully managed WordPress hosting to reduce resource burden
• Agile implementation from a dedicated UK based team
• Specialist WordPress team onsite allocated to your project

£450 to £900 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloudservicesteam@boxuk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

594194207258353

Contact

Claire Aspinall
02920 228822
gcloudservicesteam@boxuk.com

Planning

• Planning service: Yes
• How the planning service works: Box UK's expert team of consultants, business analysts and developers collaborate closely with our clients in order to establish a clear understanding of their cloud-related needs. This informs our agile approach and how best we can meet their needs. Early on in each engagement, we define the product vision with clients so that we are working toward a common goal.; ; Our open and collaborative approach ensures visibility throughout, whether this is optimising a current solution, implementing a new one or providing ongoing cloud support.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: If requested by a Buyer, we'll provide training for cloud software and hosting services as per their requirement. This can be delivered both on-site and off-site, covering all levels of proficiency, from novice to expert. Where necessary we provide how-to guides to supplement training, leaving these with clients as an easy-to-use reference to crucial cloud-related processes.
• Training is tied to specific services: Yes
• Services the training service works with:
  • WordPress
  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud Platform

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Box UK's experienced teams will support buyers in migrating to the cloud or between cloud services. ; ; We have significant experience of delivering this support to clients across a variety of sectors, including education and government services. Our agile approach ensures that we we work collaboratively with the client to meet their specific project needs. We achieve this by gaining an understanding of the business goals through analysis of the existing platform and project requirements to establish a suitable migration plan that best suit the business needs. Our approach helps to deliver a smooth migration with minimal disruption.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • WordPress
  • Microsoft Azure
  • Google Cloud Platform
  • Amazon Web Services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: When aiming for quality, it’s not enough to simply make something work. We support our clients to ensure that their quality product is robust, easy to use and fit for purpose. Testing can be carried out at every step of the development, on the various platforms, devices and systems the product will be used on. Robust test coverage is guaranteed as each feature is subjected to thorough review to meet your requirements and continuing exploratory testing will ensure only the most appropriate product is released. ; ; QA and performance testing is undertaken collaboratively and aims to: ; • Understand the application technology; • Understand the IaaS, PaaS and SaaS; • Establish capacity planning and system modelling; • Create cloud-based tool assessment and recommendations

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Box UK can fully manage the cloud hosting for organisations of all types to ensure that they fully utilise their cloud services. ; ; We have significant experience of delivering ongoing support to clients across a variety of sectors, including education and government services. Our agile approach ensures that we we work collaboratively with the client to meet their specific project needs, gaining an understanding of the business goals through analysis of the existing platform to establish a appropriate support.; ; Box UK offers secure, robust, scalable and fast cloud services, including but not limited to:; • Cloud Servers; • Cloud Management; • Cloud Resource Pool

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Users are able to manage the priority level of their tickets. Our response time can be guaranteed within 1 working hour, though we provide clients with the opportunity to define their response requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Box UK offers three core support tiers: gold, silver and bronze. These are intended to provide an appropriate SLA according to client application/business need. These can be further tailored to meet your specific requirements and will be agreed with your Technical Account Manager when the project begins.; ; Standard Support provision is available Monday-Friday, 09:00-17:00 UK time, further details of order standard agreements can be found in the Service Definition appendix.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Multiple

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 29/11/2023
• What the ISO/IEC 27001 doesn’t cover: Our ISO certification covers the design, development and implementation of internet software solutions. Work is carried out by the majority of Box UK staff working remotely at the company’s premises in Cardiff and also on client’s premises. The Quality Management/Information Security System applies to both the company’s employees and contractors.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Box UK is committed to achieving Net Zero emissions by 2050.; Having measured a benchmark relating to Baseline Emissions calculations in July 2020, we have reported emissions readings moving forward In order to continue our progress to achieving Net Zero. We have adopted the following carbon reduction targets - we project that carbon emissions will decrease over the next five years to 36936 tCO2e by 2027. This is a reduction of 30%.; The following environmental management measures and projects have been completed or implemented since the 2020 baseline. The carbon emission reduction achieved by these schemes equate to 16,781 tCO2e, a 24%ge reduction against the 2020 baseline and the measures will be in effect when performing the contract.; In the future we hope to implement further measures such as: Reduction in Office Space, removing an additional refrigerator and generating less electricity consumption.; This Carbon Reduction Plan has been completed in accordance with PPN 06/21 and associated guidance and reporting standards for Carbon Reduction Plans.; Emissions have been reported and recorded in accordance with the published reporting standard for Carbon Reduction Plans and the GHG Reporting Protocol corporate standard and uses the appropriate Government emission conversion factors for greenhouse gas company reporting.; Scope 1 and Scope 2 emissions have been reported in accordance with SECR requirements, and the required subset of Scope 3 emissions have been reported in accordance with the published reporting standard for Carbon Reduction Plans and the Corporate Value Chain (Scope 3) Standard].; Through these concerted efforts, we aim to steadily decrease our carbon footprint and create a more sustainable and environmentally responsible future for our organisation.

  Covid-19 recovery

  As a digital agency, Box UK was able to effectively continue providing remote services throughout the Covid-19 lockdown period. This ensured that we were able to retain all of our employees in their usual capacity, albeit working from home. This shift to remote working has allowed us to modify our recruitment strategy to encompass the entirety of the UK, allowing us to support individuals looking for work nationwide. ; Furthermore, to support employee wellbeing, notably mental health, we continue with our employee assistance programme as part of our employee benefit scheme, ensuring that colleagues have avenues of support as required.

  Tackling economic inequality

  Box UK proactively engages in recruiting locally and providing education opportunities, and also has business strategies around service provision to Welsh organisations. ; Future skills development ; Recognising the importance of developing the workforce of tomorrow, we engage local colleges and universities in open two-way dialogue about upskilling their students and becoming an employer of choice for their graduates. ; In partnership with Cardiff Metropolitan University, Box UK is supporting the delivery of a professional skills module designed to support students in developing teamwork, problem solving, communication, motivation and resilience skills - all vital for them to develop as part of their ongoing career and development. ; We collaboratively with the Career Confident team at Cardiff University to achieve their aim of supporting underrepresented students in Higher Education to find tailored work experience and access employability support. ; We offer mentoring opportunities for students pursuing a career within the digital sector, offering placements to support them on their development journey. ; We actively provide speakers and run workshops for students and wider events that inform and shape the digital economy in Wales. ; Box UK encourages active involvement in volunteering opportunities for our employees. Recently employees have given a presentation on career development opportunities to women being supported by a domestic violence charity and have led a residential Scout camp to support the development of outdoor skills and environmental awareness. ; Box UK makes generous donations to charity as a business, in addition to hosting charity fundraisers that involve our employees we support nominated charities annually.; Acutely aware of the extreme cost of living challenges being felt by many throughout our communities, last December our employees took part in a joint initiative with Cardiff Food Bank to prepare food parcels for the local community, as well as purchasing toys that were donated to the Barnardos Christmas appeal.

  Equal opportunity

  Box UK is fully committed to eliminating discrimination and to providing equality in the workplace. All opportunities, for and during employment, will be afforded to individuals fairly and irrespective of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including colour, ethnic or national origins and nationality), religion or belief or sexual orientation (“the protected characteristics”). Such opportunities will also be afforded regardless of working pattern. We aim to create a working environment that is free from discrimination and harassment in any form, in which all staff, customers and suppliers are treated with dignity and respect. Box UK will not unlawfully discriminate in the arrangements we make for recruitment and selection or in the opportunities afforded for employment, training or any other benefit. All decisions will be made fairly and objectively. We aim, as far as reasonably practicable, to ensure that all our working practices are applied fairly and consistently and, where necessary, we will take reasonable steps to avoid or overcome any particular disadvantage these may cause and to promote equality.

  Wellbeing

  Box UK accepts its duty to protect the health, safety and wellbeing of all persons affected by its work activities including employees, visitors, contractors and other persons both on Box UK’s premises and during visits to customer/client premises.; In addition to basic health and safety requirements, we have also implemented a number of measures to ensure staff wellbeing. These include; Hybrid working - supporting a better work/life balance, hybrid and flexible working options allow employees to more effectively balance the demands of their working and personal lives without compromising on either. ; Awareness raising - mental health is something that is rightly becoming more and more visible in the public eye. As such, we have taken steps to ensure that employees have appropriate support for any mental health issues that may be facing. This includes provision of trained mental health first aiders as well as encouraging colleagues to become Everymind Champions. ; 1:1s and check ins - wellbeing is built into our performance management processes. Checking on the employee’s wellbeing is just as important as management of any performance tasks, target setting etc. during these meetings. ; Healthcare provision - Box UK operates private healthcare schemes for employees, as well as an employee assistance programme to provide support as required. ; ; In addition to the above, in relation to more general health and safety, we: ; 1. Make the working environment as safe and healthy as reasonably practicable to do so. ; 2. Reduce hazards which cannot be completely eliminated by introducing safe procedures, and effectively training and instructing employees. 3. Actively involve all employees in Box UK’s efforts to promote safety and health. ; 4. Make regular safety inspections of premises, work equipment and processes. ; 5. Regularly monitor and review health and safety performance, making adjustments whenever necessary to maintain good health and safety standards.

Pricing

• Price: £450 to £900 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloudservicesteam@boxuk.com. Tell them what format you need. It will help if you say what assistive technology you use.