Kainos Software Ltd

Robotic Process Automation and Intelligent Automation

Kainos provides scalable low code automation services from Licenses to Design, Build, Test, and Managed Services for Robotic Process Automation (RPA) and Intelligent Automation (IA) solutions. Kainos’ RPA and IA advisory and implementation services help our clients define their strategies, select and procure software vendors and identify software automation opportunities.

Features

• Independent and impartial technology selection from leading RPA/IA vendors.
• Procurement of RPA and/or BPM Licenses through reseller agreements.
• RPA, IA, BPM vendor licensing requirements and rightsizing service.
• Transformation Consultancy Service identifies/discovers RPA, IA and BPM.
• Cloud Infrastructure design for your RPA and IA solutions.
• Delivery of Cloud and on-premise automation Projects and Programmes.
• Change management support for live automation deployments.
• Enablement Services, supporting Centre of Excellence development.
• ISO20000 Managed Services for RPA and IA cloud solutions.
• Partnerships with UIPath, Microsoft (Power Platform), Bizagi and AWS.

Benefits

• Assurance your RPA vendor is right for your organisation.
• Competitive RPA pricing through vendor discounting.
• Ensures correct RPA licence size and type are purchased.
• Identifies RPA/IA opportunities for return on investment and value.
• Efficient and scalable cloud solution on your preferred host.
• Experienced, proven and trusted delivery partner supporting your organisation.
• Support for business change, ensuring successful transformation delivery.
• Enables self-sufficiency with your own RPA/IA Centre of Excellence.
• Secure, accredited ITIL aligned managed service offering.
• Enhanced access to vendors through extensive, award-winning partnerships.

£500.00 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at presales@kainos.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

594518832065339

Contact

Gareth Black
028 9057 1100
presales@kainos.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Intelligent OCR, Chatbots, Machine Learning, BI, Artificial Intelligence, Cognitive technologies, Low Code, No code.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: There are no constraints. RPA can be used in every department/agency and across all service lines. The robots are ideally suited to anywhere where you have people manually transferring information through or between IT systems. There is a minimum set of hardware and software requirements required to install the technologies which differ between vendors.
• System requirements:
  • Orchestrator System Requirements:
  • https://docs.uipath.com/cloudplatform/docs/software-requirement
  • Robot System Requirements:
  • https://docs.uipath.com/installation-and-upgrade/docs/robot-hardware-and-software-requirements
  • Studio System Requirements:
  • https://docs.uipath.com/installation-and-upgrade/docs/studio-hardware-and-software-requirements

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our standard support response times range from 30 minutes to 5 days depending on the incident categorisation and prioritisation as defined in a tailored service level agreement (SLA) per service.; The tailored SLA also defines the agreed hours of support service available which can range from 24x7 to weekdays 09:00 to 17:00.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat allows our support clients to chat directly to support engineers in private instant messaging groups sharing information on support activities over the internet. Clients and support engineers are able to share text, documents, voice, and video within the boundaries of information security protocols.
• Web chat accessibility testing: For many of our support clients, we configure private chat groups to allow the client real-time access to the support team.; However, we have not performed any web chat testing with assistive technology users.
• Onsite support: Yes, at extra cost
• Support levels: Support is not included as part of the service cost.; Our mature managed service blends continued service improvement with defect resolution, to ensure user needs, business goals, and performance targets are realised and user satisfaction is maximised.; We offer a range of support levels that are aligned to the client’s support requirements and defined in a tailored service level agreement. Our support methodology is based on the rigour of ITIL and the flexibility of Agile principles and a Dev Ops culture. This blend results in a robust break-fix service and pragmatic service targets which are ITIL-aligned and underpinned by our ISO 9000, ISO 20000, and ISO 27001 accreditation.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Free training is provided online by UiPath through their Academy e-learning portal.; ; Documentation used to install the products is provided without cost.; ; For further information on getting started with UiPath refer to - https://www.uipath.com/developers/guides-and-resources
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The UiPath platform does not store any customers' data, it remains on the customers' on-premises systems or cloud operations.
• End-of-contract process: The license is provided based on the annual contract and cost. If the contract is not extended, the software will automatically stop working; however, data will still be available without restriction

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no differences.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The robots are designed using the UiPath Studio and managed using UiPath Orchestrator. Services are offered through a common front end called UiPath Cloud Portal.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: For information on the UiPath API refer to - https://docs.uipath.com/orchestrator/reference/read-me
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The UiPath platform is highly extensible being written in .Net and using Microsoft Windows Workflow Foundation.; ; UiPath allows developers to customise the robots to execute their requirements.

Scaling

• Independence of resources: The UiPath platform can support hundreds of users and thousands of robots simultaneously. The platform is hosted on the customer cloud or on-premise infrastructure. ; ; The UiPath Cloud platform has been designed with scaling in mind. Excess capacity has been planned according to expected customer demand. This is continuously monitored and capacity adjusted accordingly.

Analytics

• Service usage metrics: Yes
• Metrics types: The UiPath server (Orchestrator) has Elasticsearch and the Kibana reporting tool built-in. Detailed information is available in the UiPath Documentation
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: UiPath

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: UiPath solution does not store business process related to customer data, the data remains in the customer data centre. There is no restriction accessing Audit and Log data saved by UiPath either in SQL Server or Elastic Search.
• Data export formats: CSV
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: UiPath availability is predicated only on the customers' infrastructure. The UiPath platform is operational 24/7/365.
• Approach to resilience: Not applicable as the UiPath platform runs on the customers' infrastructure/cloud.
• Outage reporting: The UiPath Orchestrator will report any service outages and report in any way that the customer requires: dashboard, API, mobile, text, or email. Customers access status.uipath.com portal to sign up for notifications and alerts via their preferred communications method (email, test, ATOM, or RSS feed).

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: There is no restriction in accessing UiPath ticketing system where Licensing Queries & Activation requests are recorded. The tickets are solved manually by UiPath employees and licensing information is provided bases on matching UiPath records and data provided in the ticket.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 12/03/2020
• What the ISO/IEC 27001 doesn’t cover: The scope covered under this certification: Information security in relation to the design, development, testing, and support of IT solutions delivered using distributed working practices in accordance with Statement of Applicability version 6.0.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Security Management System. Staff are briefed on policies and processes via awareness training and must adhere to these at all times.; As an ISO27001 certified company Information Security is an important consideration for Kainos; in line with our responsibilities it is our policy to ensure that: ; - Information will be protected against unauthorised access. ; - Confidentiality of information will be assured. ; - Integrity of information will be maintained. ; - Regulatory and legislative requirements will be met. ; - Business continuity plans will be produced, maintained, and tested. ; - Information security training will be available to all staff. ; - All breaches of information security, actual or suspected, will be reported to, and investigated by the Kainos Information Security Manager and communicated appropriately to customers.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have an established configuration and change management approach in line with our ISO20000 accredited service management process which would be included in a support contract.; ; All production environment changes are reviewed, tested, and approved.; ; UiPath will track the UiPath RPA product components and will ensure changes are handled via a documented & agreed procedure.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: UiPath platform follows Fast Track Support and Long Term Support releases cycles models. UiPath delivers cumulative updates based on the release cycle model and support period for the installed solution.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: UiPath uses internal resources & external vendors to run an assessment of potential risks & vulnerabilities.; If a risk or vulnerability is identified we have an internal process that we follow to ensure our customers are aware of any areas identified by UiPath.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: UiPath provides incident management via a support portal for its customers.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Kainos commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. ; Delivering social value is something we do ‘with’ our clients, not something we do ‘to’ them – we will therefore facilitate a ‘kick-off’ co-creation workshop with you to develop a shared plan of action. ; The plan will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals.; ; Related to ‘Fighting climate change’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: ; • MAC 4.1 Deliver additional environmental benefits in the performance of the contract including working towards net-zero greenhouse gas emissions. ; • MAC 4.2 Influence staff, suppliers, customers, and communities through the delivery of the contract to support environmental protection and improvement.; ; Example reporting metrics of benefits delivered under the contract may include: People-hours spent protecting/improving the environment under the contract, Number of green spaces created under the contract, reduction in emissions of greenhouse gases, reduction in water use, and reduction in waste to landfill.
• Covid-19 recovery:

  Covid-19 recovery

  Kainos commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. ; Delivering social value is something we do ‘with’ our clients, not something we do ‘to’ them – we will therefore facilitate a ‘kick-off’ co-creation workshop with you to develop a shared plan of action. ; The plan will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals.; ; Related to ‘Covid-19 recovery’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract:; • MAC 1.1: Creation of employment, re-training, and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high-growth sectors. ; • MAC 1.2: Support for people and communities to manage and recover from the impacts of COVID-19, including those worst affected or who are shielding. ; • MAC 1.3: Support for organisations and businesses to manage/recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. ; • MAC 1.4: Support for the physical and mental health of people affected by COVID-19, including reducing the demand for health and care services. ; • MAC 1.5: Improvements to workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions ; ; Example reporting metrics of benefits delivered under the contract may include: Number of FTE employment for those made redundant due to COVID-19, people-hours supporting local community integration related to COVID-19, and percentage/number of the supply chain to have implemented the 6 standards in the Mental-Health-at-Work commitment.
• Tackling economic inequality:

  Tackling economic inequality

  Kainos commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. ; Delivering social value is something we do ‘with’ our clients, not something we do ‘to’ them – we will therefore facilitate a ‘kick-off’ co-creation workshop with you to develop a shared plan of action. ; The plan will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals.; ; Related to ‘Tackling Economic Inequality’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract:; • MAC2.1: Create opportunities for entrepreneurship and help new organisations grow.; • MAC2.2: Create employment/training opportunities for people who face barriers to employment, are located in deprived areas, and in industries with known skills shortages or high growth sectors. ; • MAC2.3: Support educational attainment including training schemes; • MAC 3.1: Create a diverse supply chain including new businesses/entrepreneurs/start-ups/SMEs/VCSEs/mutuals. ; • MAC 3.2: Support innovation and disruptive technologies throughout the supply chain to deliver lower cost, higher quality goods/services. ; • MAC 3.3: Support the development of scalable and future-proofed new methods to modernise delivery and increase productivity. ; • MAC 3.4: Demonstrate collaboration and a fair/responsible approach to working with supply chain partners. ; • MAC 3.5: Demonstrate action to identify/manage cyber security risks in the delivery including in the supply chain.; ; Example reporting metrics of benefits delivered under the contract may include: Number of FTE employment/apprenticeship/training opportunities created, learning interventions delivered, start-up/SME/VCSE/mutuals opportunities awarded, and relevant supply chain metrics e.g. Cyber Essentials certification and adoption of NCSC 10 steps.
• Equal opportunity:

  Equal opportunity

  Kainos commits to working with your organisation to ensure that opportunities under the contract delivers agreed Policy Outcomes and Model Award Criteria. ; Delivering social value is something we do ‘with’ our clients, not something we do ‘to’ them – we will therefore facilitate a ‘kick-off’ co-creation workshop with you to develop a shared plan of action. ; The plan will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals.; ; Related to ‘Equal opportunity’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: ; • MAC 5.1: Demonstrate action to increase the representation of disabled people in the contract workforce. ; • MAC 5.2: Support disabled people in developing new skills relevant to the contract, including through training schemes resulting in recognised qualifications; • MAC 6.1: Demonstrate action to identify/tackle inequality in employment, skills, and pay in the contract workforce.; • MAC 6.2: Support in-work progression to help people, including those from disadvantaged/minority groups, to move into higher-paid work by developing new skills relevant to the contract. ; • MAC 6.3 Demonstrate action to identify/manage the risks of modern slavery in the delivery of the contract, including in the supply chain.; ; Example reporting metrics of benefits delivered under the contract may include: Percentage/number of FTE disabled/under-represented people employed as a proportion of the total FTE including apprenticeships/training schemes, percentage/number of companies in the supply chain to have committed to the five foundational principles of good work, percentage of supply chain mapping completed, and people-hours devoted to supporting victims of modern slavery.
• Wellbeing:

  Wellbeing

  Kainos commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. ; Delivering social value is something we do ‘with’ our clients, not something we do ‘to’ them – we will therefore facilitate a ‘kick-off’ co-creation workshop with you to develop a shared plan of action. ; The plan will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals.; ; Related to ‘Wellbeing’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: ; • MAC 7.1: Demonstrate action to support health and wellbeing, including physical/mental health, in the contract workforce. ; • MAC 7.2: Influence staff, suppliers, customers, and communities through the delivery of the contract to support health and wellbeing, including physical and mental health.; • MAC 8.1: Demonstrate collaboration with users and communities in the co-design and delivery of the contract to support strong integrated communities. ; • MAC 8.2: Influence staff, suppliers, customers, and communities through the delivery of the contract to support strong, integrated communities.; ; Example reporting metrics may include: Percentage/number of the supply chain to have implemented measures to improve the physical and mental health and wellbeing of employees including the 6 standards in the Mental Health at Work commitment and mental health enhanced standards in ‘Thriving at Work’, and people-hours supporting local community integration e.g. volunteering/community-led initiatives.

Pricing

• Price: £500.00 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The Community Edition of the UiPath platform is free of charge and has no time limit. There is online support only.; ; Software is available for onsite trials, PoC's, and pilots, at no charge, subject to signing an NDA.
• Link to free trial: https://www.UiPath.com/freetrial-or-community

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at presales@kainos.com. Tell them what format you need. It will help if you say what assistive technology you use.