Core

UiPath RPA Automation and AI Software Solutions - CoreGov

Our UiPath service is a leading enterprise automation platform, offers intelligent, dynamic digital workers including Robotic Process Automation (RPA), Artificial Intelligence (AI), process mining, and analytics, which are utilised by governments to automate and refine manual processes, enhancing both employee and citizen satisfaction.

Features

• Drag and drop functionality
• Easily scalable
• Quick to deploy
• Culturally and technically open platform
• Defence-grade security
• Enterprise-ready
• Seamlessly integrate front and back office applications
• Industry's most skilled and capable robots
• Underlying architecture not affected
• Integrated computer vision, document understanding (AI and ML)

Benefits

• Automate manual, repetitive processes with software robots
• Analyse your automations and RoI with dashboards and one-click drilldowns
• Access free, online, self paced training with certifications
• Discover and scientifically prove automation candidates and RoI
• Improve your customer experience and your SLAs
• Accelerate benefits from digital transformation
• Improve compliance and governance in your workplace
• Improve your employees experience with a digital assistant
• Easily automate conversational processes with integrated chat bots
• Automate and centralise software testing

£395 to £1,695 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at webenquiry@core.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

595480734287212

Contact

Paul Saer
+44 (0) 207 626 0516
webenquiry@core.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: The service is subject to planned maintenance which will be notified in advance.
• System requirements: See https://docs.uipath.com/ for up-to-date requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Target - 90 minutes initial response.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We will provide a Standard level of support based on which will be included within the service licence cost. This includes access by telephone or email to the remote support teams during contracted hours. A technical account manager will be provided.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A strong differentiator for UiPath is our Learning Culture. It is critical for UiPath to make significant global investments in our people, partners, customers, industry and academia. UiPath has a free E-Learning platform (academy.uipath.com), that speeds up the learning and proficiency curve. Training for development, management and reporting consists of three levels: starting with the Foundation course, followed by the Orchestrator and then the Advanced courses. These courses are available online, free of charge and are self-led through the UiPath Academy. Advanced courses can also be delivered as classroom training through our UiPath Official Training Partners (https://www.uipath.com/partners/official-training-partners) or in some cases, directly provided by UiPath. UiPath has 18 training partners, covering all regions. Role-based training is available and the training can be customized for the customer. We also provide online resources including documentation, videos, knowledge base, and FAQs, available here: https://www.uipath.com/developers/guides-and-resources.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: From a GDPR standpoint, UiPath is considered a data processor. As such, we honor all obligations of a data processor by providing customers with full control over their data, in accordance with the product architecture and implementation. We have ensured that we can export all of your data for you upon request. Should you close your account with UiPath Cloud Platform, or otherwise request data deletion, we delete that data from our systems after the requisite 30-day soft-delete period. We recommend our customers assess if their use of our Cloud Platform is in line with their privacy obligations. For more information about UiPath’s privacy statement, how UiPath processes your data when using online services, and GDPR commitments, please visit our Privacy Policy: https://www.uipath.com/legal/privacy-policy.
• End-of-contract process: End of contract process will be provided in user agreements. At a high level, on contract termination, all data will be exported to customer on request as per GDPR guidelines. The UiPath cloud platform follows the same guidelines as Microsoft Azure, the underlying storage platform for data destruction on contract termination. These are available at https://docs.microsoft.com/en-us/azure/security/fundamentals/protection-customer-data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: UiPath has the Orchestrator Mobile App, which is available in the Apple App Store and Google Play Store. The Orchestrator is not designed to be used on mobile browsers/ web browsers. The mobile app only offers a light-view into the customers' Orchestrator instances. With the Orchestrator app, you can perform the following: Monitor Robots and Queues, search assets, start, stop, or kill jobs. With the mobile app, you can also mark processes and jobs as 'Favorite' and monitor the processes using Push notifications. These two features are not available in the Orchestrator service.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: UiPath Cloud Platform is composed of multiple independent services, such as Orchestrator, Tenant Management, Licensing Service, and others. To provide a seamless experience, we work hard to abstract these details from the end user and offer these services through a common front-end called UiPath Cloud Portal. All the services along with the Cloud Portal are packaged together as UiPath Cloud Platform and delivered via a software-as-a-service (SaaS) model that’s built and hosted in Microsoft Azure. All services use core Azure services, including compute, storage, networking, SQL database, and identity and access management services.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: UiPath integrates accessibility into design, develop and quality assurance processes of its dependent products. Compliance to accessibility standards are evaluated through the use of automated testing, manual validation with assistive technologies, and support form third party source.
• API: Yes
• What users can and can't do using the API: From the integration perspective, for automation, Cloud Platform (SaaS) or Cloud Deployment can integrate with applications via the APIs. Orchestrator’s REST API fully programmatically supports all operations on the server-side like adding robots, processes, assets, queues and starting/ stopping/ scheduling processes. This is the standard way to integrate with external BPM or workflow tools, ERP, CRM or any other applications . Orchestrator REST API is powerful enough to integrate seamlessly with partner BPM systems or any other applications, providing 22 Custom API methods for access and control of 29 logical resources within Orchestrator (for example, Jobs, Logs, Queues, Robots and Settings). As an example of how users can use this, an external application such as a chatbot can easily trigger the robots to perform a task based on input in the chatbot. Refer here for more information on the APIs: https://orchestrator.uipath.com/reference Further details available on request.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: UiPath Cloud Platform has been designed to be ready for growth, with excess capacity planned according to the expected expansion of customers. As we scale the cloud up and ensure it keeps it customer promises, we are re-actively monitoring the capacity based on engineering feedback. Our engineering team has worked on some of the world’s largest cloud platforms and understand the nuances of scaling cloud environments successfully and with high reliability.

Analytics

• Service usage metrics: Yes
• Metrics types: Customers can view the availability of the services and incidents that have occurred using the portal: http://status.uipath.com Monitoring of usage and performance (response time, number of transactions, etc) is limited to UiPath's Site reliability engineers' access and this is performed to ensure continuous improvement of our service.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Netcall, Nintex, Mendix, UiPath

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Each Customer is issued their own vault that stores certificates, keys, and any other credentials working between services. Additionally, all user accounts and application accounts are tied to a customer identity that serves as a separate domain. All database storage leverages AES CBC 256 or 128 where 256 is not available. Logical separation is created by means of encryption and separate accounts between services for each customer.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: All data is accessible to customers via the UI of the Cloud Platform. In case customer wants to export data, the request for data export must be placed with UiPath who will perform the database export.
• Data export formats: Other
• Data import formats: Other
• Other data import formats:
  • Data cannot be imported but created in the Cloud Platform.
  • Manual steps for migration from on-prem to cloud-platform are available.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: UiPath will make commercially reasonable efforts to provide to Customer an uptime of 99.9%. Uptime is measured per service per region. The availability of the hosted service will be communicated to the Customer on the https://status.uipath.com/ webpage or through other channels, as appropriate. SLAs are specified in the user agreement.
• Approach to resilience: UiPath Automation Cloud leverages Azure resiliency natively for all components. Currently replication is only between data centres in the geographic region (within the US or within the EU). This could be expanded based on customer requirements. Refer here for more information: https://azure.microsoft.com/en-in/features/resiliency/
• Outage reporting: The availability of the hosted service and any incidents/outages will be communicated to the Customer on the https://status.uipath.com/ webpage. In the status.uipath.com portal, customers can sign up for notifications and alerts via their preferred communication method: email, text, ATOM, or RSS feed.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Bulk Provisioning of users is available via integration into common Identity providers such as Azure AD, LinkedIn, and Google. UiPath’s cloud platform allows for Single Sign On from a customer’s existing cloud identity platform including Azure Active Directory and Google Suite. Customers that leverage additional services such as Okta for example, are able to leverage an Azure Active Directory Tenant that supports SAML v2 federation to Okta to provide single sign on to the UiPath cloud platform. If the identity provider integrated (such as Google) requires two-factor authentication, the same applies when user logs in to the UiPath Cloud Platform.
• Access restrictions in management interfaces and support channels: We maintain strict control over who has access to our production environment and customer data. UiPath has a team of Site Reliability Engineers (SREs) who will monitor and manage production environment 24x365. The SREs will require access to the production environment only in cases of maintenance and support. UiPath support operates on the principle of least privilege and has no access to the environment unless first approved by the customer. Access to production service is provided on a "just in time" basis and revoked as soon as the situation is resolved. Access requests and approvals are tracked.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Access is granted on least privilege basis and only after proper justifications are provided and verified. If a team member needs access to resolve an urgent issue or deploy a configuration change, they must apply for "just in time" access to the production service. Access is revoked as soon as the situation is resolved. Access requests and approvals are tracked. We use two-factor authentication for all production system access.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyds Register
• ISO/IEC 27001 accreditation date: 15/04/2020
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: UiPath has an internal Cyber Security Policy that defines the cyber security procedures and measures implemented by UiPath and subsidiaries in order to protect the confidentiality, integrity and availability of the company’s information assets in accordance with business objectives and applicable laws and regulations. UiPath’s Cyber Security governance framework is based on the following principles: 1. Ensuring security of UiPath critical information and systems is a shared responsibility. 2. The Global Cyber Security Policy is approved by UiPath management, published and communicated to all users (employees, contractors, freelancers, vendors and collaborators). 3. The policy will be subject to continuous monitoring and regular improvement and will be reviewed annually and modified if significant changes occur. 4. All data stored and processed by UiPath will be handled according to an appropriate level of confidentiality and in compliance with relevant regulatory and contractual requirements. 5. Cyber security roles and responsibilities will be defined and communicated. This policy along with other subsequent policies are provided as training to all employees. Violation of policies lead to disciplinary action, up to termination of employment.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: For configuration changes to the service, for the regular maintenance of the cloud platform, which may happen every two weeks, updates are done in Deployment rings, and notification to customers are provided via the portal: https://status.uipath.com/ . Major updates are also announced in release notes. For infrastructure changes, UiPath Cloud Platform is hosted in the Azure Data Centers. A change in storage location or infrastructure would be treated as an infrastructure incident triggering notification of the customer. UiPath has a dedicated team to work with Microsoft and the Azure team who would be notified immediately of any proposed change.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: For external vulnerability testing, UiPath uses the services of Veracode VAPT. UiPath Robots, UiPath Studio, and our on-premise (standalone) Orchestrator are Veracode Continuous Certified. For the Cloud Platform, we have Veracode certification, ISO 27001, and working towards SOC 2 report. We also monitor vulnerabilities introduced in our code base through third-party libraries and minimize our dependency on these libraries and corresponding exposure. We also participate in the HackerOne Bounty Program to identify vulnerabilities in our RPA Platform and surrounding ecosystem. UiPath Cloud Services use Azure's PaaS which automatically provides regular updates for known security vulnerabilities in infrastructure.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: UiPath employs a 24/7 Site Reliability Team that monitors security alerts and incidents. UiPath monitors access management, application, system, and network traffic both at the perimeter and within the environment to prevent any malicious activity and to track availability and performance. In the event of a breach, we use security response plans to minimize data leakage, loss, or corruption. We provide transparency to our customers throughout the incident (https://status.uipath.com). Once the issue is contained, our security incident management process continues as we identify the root cause and track the necessary changes to ensure we prevent similar issues in the future.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Customers can raise a ticket through our online ticketing portal or use phone-in support based on the support model purchased. In the event of a breach, we use security response plans to minimize data leakage, loss, or corruption. Our 24x7 SRE and Security team identify the issue and engage the development team resources to contain the impact of the incident. Once the team has contained an issue, our security incident management process continues as we identify the root cause and track the changes to ensure we prevent similar issues in future. Incident management for the infrastructure is managed by Azure.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  All Core solutions are hosted in the Microsoft Cloud platform, which is currently 79-93% more energy efficient than a traditional on premise datacentre. All Core staff are also issued with modern Energy Star rated laptop devices which typically consume 2/3 less electrical power than desktop computers.; ; Core runs no on premises IT infrastructure and all internal services are cloud-based, ensuring that all service compute is done using high efficiency hardware and powered by renewable energy. It reduces the demand for mined precious materials, manufacturing and road transportation impacts associated with acquiring and receiving private infrastructure, as well as overall energy consumption inefficiencies of running infrastructure that may not be being optimally utilised.; ; Core advocates and supports the adoption of Remote and Hybrid Working to reduce unnecessary travel and associated emissions, reduce our corporate office footprint and support flexible working practices for our teams. ; ; In early 2022, we completed an audit of all end user devices in use across the company and calculated the carbon footprint generated as they are used to deliver our business outcomes, and we are currently developing a program to not only offset this in a properly accredited scheme, but to provide offerings to support our customers and partners to be able to easily do the same. We use Greenly as our carbon management reporting platform to calculate and monitor our scope 1,2, and 3 emissions, and build custom action plans to work towards reduction. In the recent years, we have also contracted Oblong Trees to plant a tree for any existing employee and new starter.; ; Microsoft, with their commitment to reaching net zero emissions by 2030, will enable Core to become a net zero emissions organisation in the same timeframe.

  Covid-19 recovery

  Core changed our operational policies to protect our staff during the Covid 19 pandemic, and to help our customers to continue to build and develop services to support a hybrid workforce.; ; We provide solutions to help customers make the most of remote working, including the ability to support and manage services without having to travel to specific office locations. However, these solutions also seamlessly enable users to work in the office environment too.; ; This includes full collaboration and communication solutions and employee wellbeing platforms to ensure that staff are supported and included, regardless of their location.; ; Our solutions will help customers to continue to work with no impact on user productivity in the event of a future wave of Covid-19 causing health concerns or impacting travel or office attendance capability, such as lockdown or if a member of staff tests positive for Covid-19.

  Tackling economic inequality

  Core is a London Living Wage accredited employer, ensuring that our staff members are able to live and thrive in their life outside of work (Decent work and Economic Growth).; We are an inclusive employer, hiring people based on their talents and capabilities, regardless of any other factors (Gender Equality and Reduced Inequalities).; Core hires new entrants to the employee marketplace where possible, such as graduates, then trains and develops them to start their IT career journey with Core, building skills and experience (Decent work and Economic Growth).; Core’s hybrid working policy enables people who may have personal responsibilities such as care for children or other dependants who may not be suited to an environment where they have to attend an office on a daily basis (Gender Equality and Reduced Inequalities).; Core is continually hiring staff as our business grows and develops. We currently have open roles in both London and Gdansk, and every new contract, such as this one, secures existing employment and presents opportunities for us to continue to grow our team. (Decent work and Economic Growth); Core funds training and development of all staff and encourages involvement in programmes that enable us to continuously develop our technical acumen. (Decent work and Economic Growth); Every employee at Core has a vested stake in our business success, all qualifying post probationary employees participate in an Enterprise Management Incentive where they have an equity stake in the Core business (Decent work and Economic Growth).; Core’s employee benefits package includes Life Assurance and Private Healthcare coverage for the employee and the option of their immediate families at no cost to the staff member, other than the income tax liability (Good Health and Wellbeing).; Every member of permanent staff is enrolled in the company’s Pension Scheme (Decent work and Economic Growth).

  Equal opportunity

  We are an inclusive employer, hiring people based on their talents and capabilities, regardless of any other factors (Gender Equality and Reduced Inequalities).; Core hires new entrants to the employee marketplace where possible, such as graduates, then trains and develops them to start their IT career journey with Core, building skills and experience (Decent work and Economic Growth).; Core’s hybrid working policy enables people who may have personal responsibilities such as care for children or other dependants who may not be suited to an environment where they have to attend an office on a daily basis (Gender Equality and Reduced Inequalities).; Core funds training and development of all staff and encourages involvement in programmes that enable us to continuously develop our technical acumen. (Decent work and Economic Growth).; Every employee at Core has a vested stake in our business success, all qualifying post probationary employees participate in an Enterprise Management Incentive where they have an equity stake in the Core business (Decent work and Economic Growth).; Core’s employee benefits package includes Life Assurance and Private Healthcare coverage for the employee and the option of their immediate families at no cost to the staff member, other than the income tax liability (Good Health and Wellbeing).; Every member of permanent staff is enrolled in the company’s Pension Scheme (Decent work and Economic Growth).

  Wellbeing

  All Core permanent staff are entitled to 25 days annual leave per year, plus Public Holidays.; Core’s hybrid working policy enables people who may have personal responsibilities such as care for children or other dependants who may not be suited to an environment where they have to attend an office on a daily basis (Gender Equality and Reduced Inequalities).; Core’s employee benefits package includes Life Assurance and Private Healthcare coverage for the employee and the option of their immediate families at no cost to the staff member, other than the income tax liability (Good Health and Wellbeing).; Core conducts frequent Employee surveys, collecting feedback from our team on how the business can adapt or improve, internally or externally. We get good engagement from this process and all employee feedback is reviewed, discussed and implemented where appropriate. (Good health and Wellbeing)

Pricing

• Price: £395 to £1,695 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at webenquiry@core.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.