ISARR

Higher Education Institutes - Security & Resilience Platform

A bespoke solution for the HEI sector to support the delivery of the student experience for safety, security and wellbeing. The software ensures consistent reporting standards and secure sharing of information to improve risk management and situational awareness across departments including H&S/Security/Events and other key functions

Features

• Bespoke electronic reports forms built for different dept's, task's, processes
• Secure and discrete sharing of reports with departments and stakeholders
• Full date/time stamp audit trail of all reports and actions
• Upload CCTV or video and other images and documents
• Reporting dashboard for analysis and information for senior management
• Link Business Continuity Plans and SOPs to specific locations
• Charts and graphs to support operations and crime trend analysis
• Single Sign On and API to connect to other systems
• Single platform coordinating multiple dept's and roles
• Intuitive, user friendly and simple to use

Benefits

• Enhance and demonstrate student safety, security and wellbeing
• First evidence standard for Criminal, HSE or Coroner’s Court
• Data to support resource justification
• Fast and professional management reports and analysis
• Minimise the training burden and improve adoption
• Do more for less - reducing costs & increasing efficiency
• Information Management & Collaboration with a wide range of stakeholders
• Fulfil multiple requirements and capabilities, all from a single platform
• Post incident/event, operational learning, debriefing and continuous improvement
• Meets all GDPR and data retention requirement

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at solutions@isarr.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

595525270490561

Contact

ISARR - Intelligence, Security and Risk Resilience
+44 (0) 203 4750 753
solutions@isarr.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Public Order and Safety
  • Police
  • Defence
  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Criticalarc, SafeZone integration to push SafeZone alerts to the ISARR Security and Resilience Platform
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No. ISARR supports all main Mobile Operating Systems, Desktop Operating Systems and Browsers. It utilises any available data network and IT infrastructure.
• System requirements:
  • Modern internet browser
  • Internet connectivity
  • Optional IP whitelist

User support

• Email or online ticketing support: Yes
• Support response times: Two Support options, full details within the T&C outline ; Standard: - Monday to Friday 0900 - 1730 GMT ; Priority: - 24/7 on call
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Standard Support: - Monday to Friday 0900 - 1730 GMT; 10% of Annual License, but reduced to 5% charge for HEI Sector solution; ; Priority Support: - 24/7 on call with escalation to cloud engineer : 18% of Annual License, but reduced to 12% charge for HEI Sector solution
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The set up is managed by our client services team that has extensive experience in setting up HEI sector accounts. The setup typically follows the following process;; 1. Initial kick off meeting to introduce the teams and discuss the high level objectives; 2. A list of decisions for configuration, for example report categories, location structure, groups; 3. Provision of existing process and/or documents ; 4. ISARR build the "sandbox" staging environment which is then used for interactive and interactive feedback on the configuration; 5. test and adjust the application; 6. Add additional functions such as SSO; 7. Clients can add their own operational specific documents/SOP's; 8. Train the trainer online training delivered; 9. Go live ; 10. Ongoing support calls and reviews
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Interfaces are available via the administration web pages to export data. In addition, full database exports are available via support requests.
• End-of-contract process: Various procedures are supported at the end of the contract inline with the clients specific data retention policies including repatriating/transitioning or destroying data all subject to GDPR / Data Protection Laws.; There may be additional costs if raw database export is required.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The app is mobile responsive design (not a native app download)
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Users with appropriate permissions have access to the admin interface. Permissions levels are granular and can be configured with different permission templates during setup and configuration. General configuration of the software, service and user admin can be conducted through this interface.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: Testing in exercises with partially sighted and blind users
• API: Yes
• What users can and can't do using the API: The API allows data to be pushed into our platform to create new records; Records can be edited; Records can be updated ; There is currently no real time sync between internal and external records
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The HEI Security & Resilience platform has a comprehensive set of customisation and administration permission options that are configured bespoke to the organisation whilst leveraging previous experience and best practice from existing HEI sector clients. Configuration options include; ; 1. Incident categories and taxonomies ; 2. Conditional report forms that step the operator through the specific details for the report type selected ; 3. Present client operation specific steps and instructions based on the incident ; 4. Custom location profiles to include risks, business continuity and any other custom data point for bespoke information management and filters ; 5. Custom Groups and sharing structure ; 6. Custom user permission profiles ; 7. Custom files for useful resources ; 8. Custom tags ; 9. Organisations logo and colours; The core customisation is configured during the initial setup but the ISARR support team are on hand to support any further changes - These do not incur any additional costs and are covered under the licence.; Nominated client Administrators can also be given permissions to make some custom changes as well

Scaling

• Independence of resources: Private cloud infrastructure which fully controlled by ISARR. Load balanced services for high availability, with resource monitoring and horizontal and vertical scaling; All clients have their own dedicated resources - the client resources are not shared

Analytics

• Service usage metrics: Yes
• Metrics types: Self hosted and secure web analytics (like Google Analytics for websites) Provides activity tracking for reports on application usage including end user configurable reporting and graphical dashboards
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Interfaces are available via the administration web pages to export data (CSV and PDF). In addition, full database exports are available (my incur a one off charge)
• Data export formats:
  • CSV
  • Other
• Other data export formats: SQL
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We provide a 99.95% uptime guarantee.
• Approach to resilience: Available on request
• Outage reporting: Clients can nominated key contacts to be added to private resource monitoring service which creates email alert updates. This includes a resources graphical dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Username and long complex passwords, requiring multi factor authentication over a dedicated VPN. Server level access also incorporates SSH For support channels SAML 2.0 with multi factor authentication. All of the access controls are reviewed and managed within the Access Management Register
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: IASME Cyber Assurance Level Two Audited; - The highest IASME level of certification (3rd party, independent audited)
• Information security policies and processes: We have fully documented Policy, Standards, Guidance and Tools Information Assurance & Security Framework. This is Audited via an independent 3rd party assessor as part of the IASME Cyber Assurance Level Two Audited standard. A copy is available on request.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All development is managed and controlled using software development tools including Gitlab, locally hosted and secured. All software releases follow a thorough release process which includes QA testing and documentation (for internal and external use) and includes the testing of back end and user GUI elements. Once completed, this is deployed to a staging environment for client testing and familiarisation, followed by a planned release discussed and agreed with the client
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Available on request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request
• Incident management type: Supplier-defined controls
• Incident management approach: Available on request
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 3ed105f1-c5b3-4bca-b976-cf7018d3ea9a
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • IASME Cyber Assurance Level 1
  • IASME Cyber Assurance Level 2 (Audited)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at solutions@isarr.com. Tell them what format you need. It will help if you say what assistive technology you use.